Having served 30 years in law enforcement and currently - sedans-ouzo.6j
Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on trust, both in the community and in business. My professional and personal circles are extensive, and I openly share both positive and negative service experiences. That’s why I feel it’s important to share my recent experience at Gresham CDJR.
Strong Positives – Derek and John
I first connected with Derek in mid-July, and we stayed in contact until my purchase. Derek was consistent, professional, and easy to work with. On a day when Derek was unavailable, he introduced me to John, who accompanied me on the test drive. Both Derek and John were attentive, informative, and respectful of my timeline, even when I told them I’d be traveling and visiting other dealerships for comparisons. If I were to rate them, they’d both be a 5 out of 5.
Areas of Concern – Multiple Staff Changes & Dante’s Conduct
While Derek and John had already earned my business, my purchase was unexpectedly handled by others. Jeremiah, who is new, assisted in the closing process. While he made some mistakes — over five rounds of paperwork revisions — I attribute this to inexperience, not intent. I’d rate him a 4 out of 5.
Dante’s role in the process was more problematic. He repeatedly returned with pricing sheets that included items I had already declined, which created frustration and slowed the process. His tone was often condescending and appeared focused on commission rather than the customer’s stated needs. At one point, despite my 840+ credit score, I was quoted an 8% rate. When I pushed back, his demeanor became visibly irritated.
There were also concerning differences in how Dante interacted with customers. I observed him being more animated, accommodating, and attentive with specific customers (particularly those who appeared Caucasian) compared to his engagement with me, which was dismissive at times. This included ignoring me when I called his name and failing to congratulate me on my purchase. I’d rate Dante below a 2 out of 5.
Delivery & Vehicle Handover
When I returned to pick up the truck, Dante said the detail had been completed in 30 minutes and insisted it was ready. I chose to take the truck home and return for my other vehicle the next day. No one explained the vehicle’s features — lights, radio, or controls — which I’ve always experienced in past purchases of new cars.
Once home, I figured out how to operate the truck on my own. However, the next morning, I discovered the detailing was among the worst I’ve ever seen — there was still dirt in the truck bed, filthy running boards, water spots, drip marks, and even bird droppings. It looked like it had been half-washed, and I returned to show the staff. They agreed to re-detail it, but this moment could have been used to finally walk me through the truck’s features — something that still did not happen.
Final Thoughts
Although I completed the purchase, the inconsistencies in staff involvement, Dante’s conduct, poor detailing, and missed orientation all impacted my perception. They made me hesitant to recommend Gresham CDJR at this time.
I want to be clear that Derek and John delivered excellent service, and Jeremiah has potential with more experience. However, these other issues, particularly with a senior employee, undercut the professionalism and trust I expect from a dealership of your size.
Sincerely,
Tim Evans
31 SW Wallingford Way
Beaverton, OR 97006
Phone: 503-754-2684
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