Best Service, Hands Down! - Lexus#2
I can’t say enough about the friendly service always received by the Lexus service department at Motorworld. Great service goes a long way in the auto industry and that’s just what this just what this department has achieved.
Top Reviewed Service Specialists At This Dealership
Top-notch service and hospitality - Jameela Bynum
I had the pleasure of speaking to Tiffany Davis, Sales & Leasing Consultant today. She is the most knowledgable, pleasant and patient. Because of her expertise I now feel better equipped to make the right decision about another purchase when my lease expires. Thank you so much, Tiffany.
Steve V- Excellent Customer service ! - Olivialexus
i had an awful experience from a different dealership. After bringing my vehicle to Lexus of Chester springs and working with a Steve V, my mindset about dealerships in general was turned completely around. Steve went above and beyond to make sure I had a positive experience and that everything was taken care of the right way. This dealership has integrity which is hard to come by these days. I will be returning for any future service needs. Thanks steve!
Managing an emergency repair - Barbara Becker
Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse and worse. Finally arriving in Harrisburg I called the dealership. They took me in within a few hours, diagnosed the problem, repaired it on the spot, kindly offered drinks and snacks in the lounge, kept me informed, washed and vacuumed my vehicle, and sent me happily on my way NO CHARGE!!!!!! I guess we can all call that great service with a smile. Thanks to the service team!!!!!
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Excsllent. - jerbear
Wonderful service. Attentive, informative, welcoming staff. I particularly want to commend Diana in your Service Department who was incredibly helpful during my most recent visit.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
Service dept severely lacking - Aqu83
I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer.
I could not agree to buy the car without first having a thorough check from the dealer. Specifically the inverter and hybrid batteries working status were important to me.
The seller agreed to take the car to the dealer to have it checked before purchase.
I called the dealer 2 separate occasions and believe I spoke with Ronnie in the service dept. I explained what I was looking to have done.
He first said it was a safety inspection and that cost was $75. My boyfriend who has worked for car dealers told to call back and say that mechanically I wanted the car thoroughly inspected. I even said I want the car thoroughly checked as you would a car that's being traded in and going to be put up for sale on your lot... not sure how much clearer I could have been.
I wasn't quite confident the person understood what I was asking both times I called.
My boyfriend also called to make sure what I was asking for would be done and it would cost $75. He was told yes it would have a through mechanical inspection including the hybrid battery and inverter and it would cost $75.
The seller also called and spoke with the service dept about making an appointment and was told the same thing it was $75.
When the seller got to the dealer he was told that a service including all the things being asked for that costs $75 did not exist. It was all over the place and being quoted $68 and $140 etc...
To make matters more complicated, the day after I purchased the car some water staining was becoming visible where the frame meets the dashboard. My boyfriend lifted the car matt and saw staples in the carpet and it appeared as if the carpet had been lifted.
My boyfriend contacted the seller and asked him about this and was told that was from a water issue from the sunroof but it had been resolved..
Now to back track a bit.. my boyfriend and I had asked about a musty smell the first day we looked at the car. It was very faint maybe smelled like stale cigars to me?? The seller told us the car had just been sitting for a while..
With further research it appears Lexus cars have had many issues with taking on water from inadequate seals and clogging sunroofs. If the water makes its way to electrical components it can be disastrous including causing hybrid battery failure. Not to mention mold growth which is expensive to remedy and a health hazard.
Since then I have saw even more water staining becoming more prevalent in humid wet weather all over the headliner, an expert car detailer has checked the car and found extensive mold. He said he knew immediately what that musty smell was.
I'm disappointed and expected more from a luxury car dealer service dept.
One: you should know what services you offer, what those services include and what the cost is for those services...
Two: it would have been nice if the Lexus technician(s) who checked the car paid enough attention to detail to notice the staples in the carpet under the matt and the smell..
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
I am giving this rating because I was overcharged for... - mick564
I am giving this rating because I was overcharged for service.
I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.