BEST TRUCK BUYING EXPERIENCE OF OUR LIVES👍 - Steve & Sandi
Charles is AWESOME! Very professional yet genuinely cared about our needs. He made it happen. Spent extra time explaining truck extras! We’ll Be Back!!
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Excellent Sales and Finance Staff - jrhoton
Working with the staff at Stan McNabb couldn’t have been easier. Each and every person was courteous and friendly. Our salesman Shawn did an excellent job answering our questions and if he couldn’t answer it he found an answer for us. We never felt pressure in any way to purchase but was made to feel at ease with our decision.
Internet Sales Manager
Sales and Leasing Consultant
Sales & Leasing
Really Enjoyed doing business here for the second time - HugsandPrayers
This was our second time buying a vehicle at Wilson County Motors. There are several reasons and here are the top ones. First of all we drove several different models from Chevy to GMC. Second, our sales representative, Tom Harmon listened to what we were most interested in and never gave up until he found the ONE vehicle that had the most options we desired. Third, we actually had to postpone our purchase; yet Tom never got upset, or gave up. He was willing to wait until we were ready and agreed that if it was "meant to be" the vehicle would be available or he would find one that would best fit our needs. We went to other dealers and drove different models and when we were ready to purchase about 3 weeks later we had other "offers" by other dealerships who play the game of we can do this, I'll talk to my manager, come back, make changes, dicker, back to manager, more dickering, more back and forth, etc, etc, until I just gave up. Then we went back to Wilson County, I explained what happened, Tom asked what's your bottom dollar and payment. Within about 10 minutes he had a deal put together to present to his manager. He spoke to his manager for about 3 minutes and we were all in agreement with price, trade in, down payment and ready for finance! That's what we would call a dealership that wants our business. Of course, when you get to finance there are a few bumps here and there, but even there, Angelia (our finance representative) worked hard to get us to an acceptable payment, interest rate and even the manager made a change to help us get there as well. We will certainly recommend Tom Harmon to anyone who wants a man of integrity as a salesman, and Wilson County Motors for a company who works with families!
New Traverse - Kristi Oakley-Arms
I went into the dealership to see how much on trade in I could get on my 2014 Equinox, I really wanted a new Traverse. They ended up giving me slightly less than we really wanted on the equinox, but we needed a bigger car so we decided to trade anyways. There was a few things on signing day that we weren't originally told but we fell in love with the car so we ended up with it. We do love the car. Just make sure you get all details before you set your mind on a particular car!
Pleasant Exchange - SANDRA JOHNSON
I was pleased with everyone at Donnie Hatcher . They worked hard to get me a great deal, were cordial and informative. A pleasant buying experience.
Outstanding Team at DWB - Ashley Graham
Very professional & honest staff. The sales managers were wonderful & easy to work with and the finance manager (calvin) took great care of us. Our salesman Kyle Sanders was such a peach! I would recommend coming here for any of your car buying needs. Their service department is pretty great too!
New Sales Manager
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Denali - Denali
Great buying experience,5 Star Dealer,Have bought several Vehicles from integerty Buick,Cadillac,Gmc,have always had a great experience,wouldn’t think of going any where else to pirchas or service
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
stranded in cleveland - debfin414
driving back to michigan and our car overheated on 75 pulled onto first exit which was cleveland. it was 4:00 am. after waiting a few hours in our car we called and talked to Steve (he even answered the phone 15 minutes before the opened). He arranged a tow truck to pick us up that took us to the dealership. within a couple of hours we were back on the road. Thank You Steven!
Great place to do business - Jerry
I really felt like they cared about me. The service advisors told me everything up front. My truck was fixed right the first time. Jamie is great
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
SO VERY PLEASED - Snowman and Snowlady
We recently purchased our 2017 GMC truck at Wyatt Johnson. This is our second vehicle that we purchased from the dealership. When we bought our first vehicle with them Bob Lopez was our salesman. Bob was exceptionally patient, polite, honest and helpful. He was terrific! So much so when we purchsed our second vehicle it was a no brainer! We discussed one salesperson and that was Bob Lopez. We are so pleased and excited about our new truck😊 Will definitely recommend Bob to our family and friends👍🏻
Tom and Pam Snow
OUr New Envision - Magnus
We stopped to check on having work done on our 2012 Enclave, Decided to look at new Buicks.
Bentley was having an awesome sale on 2017 Envision. MIchelle took care of our purchase, She got all the paper work, etc done and stayed after closing to delivery our new Black Envision.. Great experience with Howard Bentley Fayetteville, tn
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
Poor purchasing experience *attempted purchase* - Anonymous
Wow, Beaman really found a way to lose a customer for life!
I visited the downtown GMC dealership Thursday afternoon. We got to a best price offering after a few hours at the dealership and I told the sales associate I would like to sleep on it. He asked when would be a good time to connect the following day to determine if we were going to move forward. I informed him early afternoon would be best.
Overnight the sales team chose to discount the vehicle enough to get a deal made the following day. I chose to reach out to the sales associate to let him know I noticed the price discount on the website and believed with the new discounted price we would be able to close the deal that day. The sales associate ran the numbers we discussed by the finance team and called back saying we have a deal.
The sales associate and I made arrangements to meet at the dealership at a specific time in the afternoon. Shortly after the call, the sales associate called me back and asked how soon I could be at the dealership. He indicated there was another sales associate who wanted to show the vehicle to another customer. I informed the sales associate I would head to the dealership immediately. Before I made it out of my office parking lot the sales associate called again expressing the urgency in getting to the dealership. I informed the sales associate I was already in the car and on the way (it had been less than 5 minutes since the original request to get to the dealership was posed by the sales associate). I explained to the sales associate I was coming from Brentwood and would be there as soon as possible.
I ran into traffic on I-65 N due to a traffic accident requiring TNDOT to shut down north bound lanes of I-65. I followed an alternate route thru surface streets to attempt to get to the dealership faster.
Once I arrived, the sales associate quickly jogged to the finance office and asked me to complete prequalification forms he had already prepared. As I was finishing my signature on the prequalification form, the sales associate came into the finance office and informed me the other customer was already in financing and we could not complete the transaction.
The sales associate indicated the other customer was working with the top sales associate and my sales associate could not "cut" him. This leads me to believe there must be some type of protocol or process Beaman may have been able to utilize to ensure both customer parties felt valued by the dealership. I expected to get a sales pitch from the sales manager or someone explaining options (if any) they were willing to explore to ensure my overall satisfaction was not irreparably damaged. I received no such offer or even acknowledgement that the Beaman team was disappointed we could not work out a solution.
I was shocked by the lack of professionalism from all Beaman parties and had much higher expectations. Regardless myself nor anyone of my family members will conduct business with the Beaman family or their subsidiaries.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
Poor Communication / Poor Service / Poor Customer Care - Unhappy Customer
TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer):
I had a poor experience with this dealership in May of 2016. Our 2008 Buick Lucerne had a dead battery, and the service department replaced the battery. When I picked the car up and got home, I checked the work. The battery compartment is under the rear seat – when I inspected, the entire area under the seat was dirty and littered with debris. More importantly, the battery terminals were severely corroded and I questioned whether or not we actually received a new battery at all. When I returned the car, Paul Baggett (Service Manager) observed the work with me and told me that the battery was new, but the terminals had not been cleaned prior to installation of the new battery (or the area simply vacuumed of debris). He agreed that the terminals should have been cleaned. While Paul offered to fix the problem, this level of quality was quite unacceptable to me. Did no one check this work prior to returning to the customer? Is it not good practice to clean battery terminals in general…let alone when a customer pays for a new battery? Is this an extra service, or just simply quality service? Based on this experience, I did not return to the service shop until just recently.
SAME 2008 Buick Lucerne…vehicle began to overheat on the Freeway. We had it towed to this dealership out of convenience (though I had some reservations). Tracy Davis (Service Advisor) met me at the service garage and took possession from the wrecker. Tracy called me later that day to inform me that the vehicle needed a new water pump and motor mount (estimate of about $1000 labor and parts). I approved the work. This was on a Friday afternoon. Tracy informed me the work should be completed by Saturday close of business. I called Saturday around 2:30 PM for an update and was told that the Service Department was closed until Monday morning. I was quite upset, as this was a surprise to me. After multiple pleading attempts for someone to let me know what was going on with my vehicle, I was transferred to a Sales Manager (Steven – Cell Phone # 268-0942). He was quite rude and told me he had no information about my vehicle. He stated, “I’ll do some research and call you back. Just so you know, I’m not the kind of guy that says he’s going to call you back and doesn’t call you back.” He never called me back…and I doubt he even looked into the matter (Based on that interaction alone, I will NEVER purchase any vehicle from this dealership, and advise anyone who will listen to do the same. My mother has driven a Buick for years, purchased her last Buick from this dealership, but will go to the competition for her next car.) When we picked up the vehicle on Monday, the price was higher than quoted due to a coolant flush that I did not authorize (in fact, the invoice states that it was an added operation by Tracy Davis – I never authorized that). There were some good neighbors at the dealership at the time, so I did not want to cause a scene at the cashier counter (figured I would fill out the survey that I knew would come).
Problems with this issue:
1. Tracy Davis never called me on Saturday to let me know the vehicle would not be ready. If this were known, I would have rented a vehicle or inquired about a loaner.
2. Extra work was done on the vehicle not authorized by me.
3. Steven (Sales Manager) outright lied to me.
But wait, there’s more:
One day later, this vehicle overheated again. After $1300 and a poor experience, the problem was not fixed. I called and spoke with Paul Baggett (still there apparently, and still having problems with quality service care). He set up a towing service. This towing service took half the day to deliver the vehicle to the dealership (maybe not the dealer’s fault, but I had to continue calling to receive updates on this). Once the car arrived at the dealership, it was discovered that the coolant elbow on the intake manifold needed replacing – apparently something that should have been done with the original repair. Missed work due to this and we were without a vehicle for another two days. When we picked up the vehicle on Wednesday, there was no attempt to apologize for this horrendous experience – simply the invoice, the keys, and a handshake.
Problems with this issue:
1. Not having automotive experience, it makes me question whether I needed all the work done originally. Was the problem simple all along, and I was fleeced for extra repairs?
2. If the problem was related to the original repair, why wasn’t it done correctly the first time? Do you realize what a severe inconvenience it is to go through this twice in one week – especially after spending such a great deal of money? Where is the quality control?
3. Where is the customer communication? Why did I have to call the dealership to receive an update EVERY TIME?
Overall, it seems there are some significant opportunities for improvement at this dealership (Service and Sales) as it relates to the customer experience. As stated above, I cannot in good conscience patronize this business ever again…would you?
Terrible dealer - Cclary123
Terrible dealer. I bought a 2014 gmc Sierra and in less than 5 months the transmission went out. 101xxx. Drove the truck up there and they said that there was nothing they could do. The will sell you a lemon and not even bat an eye.
Bad Deal - Elizabetta
We bought a vehicle from this dealership it's only been a month. 3 days before the month was up the check engine light is on and the transmission is screwed. Based on my research this is a known issue with the Pontiac torrents. GM is well aware of this problem as is the main reason why they no longer make those cars. My father in law was with us and he had driven the car prior to us coming to look at it. The sales person assured us the vehicle had been looked at and checked over. He Lied! When the light came on I checked the basic things like oil etc...the oil was bone dry! Nothing had been checked! Unfortunately for us there is no recovery under the lemon law. I'm consulting a lawyer. There are forums after forums dedicated to the problems with this car. No wonder the dealership gave us a good price. Never again!
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