2013 Chevy Sonic Purchase - DannyP
Everyone at the dealership was kind, courteous, and respectful. They went out of their way to make sure I was comfortable and did not try to upsale me on a new vehicle. They understood that was not what I was looking for. The salesman, Moody Qattea, was very helpful and either had the answer to my questions or found out the answers to questions I might of had. The whole experience was enjoyable and hopefully will continue to be so.
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Great experience. - Champion
Aside from the test drive and signing of paperwork, the entire process was done by email and phone. Everyone was prompt and professional. Great experience!
Sales and Leasing Consultant
Great exoerience! - love this car!
We had a wonderful experience with Stan McNabb Chevy in Tullahoma! Coty Sadler was really apt at giving us all the information we asked for about various vehicles; if he did not know the information, he readily found out. He was not pushy, plus he was very patient in letting us think about vehicles as we went along.
Justin Still was so efficient in completing our paperwork and walking us through it!
Internet Sales Manager
Had a very pleasent buying experience, salesman, John Laven - dude44
Everyone at the dealership was very polite and helpful, salesman John Lavender was very knowledgeable on all cars that he had to sell, and very nice.
Great Salesman!! - Summertime2018
Kenneth Williams is an outstanding salesman. He answered all my questions about the GMC Terrain that I bought last week. I would recommend this dealership to others who want to purchase a new or used vehicle.
Got exactly what I wanted - ISteele
I worked with Bob about 6 months ago and told him I wanted a manual challenger although I didn't know how to drive one. He called said they had one and he taught me how to do it and since then it's been EASY.
Used Sales Manager
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Great experience with JD Catlett awesome young man - Sexyslim
Our experience at cleveland Ford was a great experience and our salesman was wonderful thank u JD Catlett we will be enjoying our new truck
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Love my 2018 Yukon - Mleelanning
Friendly and fast service. Jeff Rolen can help you get the vehicle you’re looking for! Very very knowledgeable!! Great selection! Love my new Yukon!
New vehiccle - Dunn527
I have purchased three vehicles from this dealership to date and have recommended them to family and friends that have purchased there. I have always been treated fairly and received good deals and great trade in prices. Alan Ridge was my salesman this time and was very helpful and I enjoyed working with him. It did help that he to is an Alabama fan “ Roll Tide “
Thanks for a good deal
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Still in the market but wonderful experience! - GerryA
I am currently shopping for a new or used GMC Sierra 2500. I find myself very fortunate to have been working with Leisha Wilhoite at HBB in Fayetteville. I can say without a doubt that my dealings with Leisha exceeded my expectations. In fact it was the best experience I have ever had at any dealership and I have had many. She was extremely polite and accommodating. It is because of Leisha that I will return to HBB for this purchase and any future one.
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Bought two vehicles from John Horton in the last six months - J Rangel
Live in Hopkinsville Ky and had a bad experience with the dealership there. The wife and I decided to go to Wyatt Johnson Buick and GMC to look at vehicles. Our salesman was John Horton and he treated us good that I went back three months later and bought another. Sorry Patriot, I cant deal with bad service and rude managers. If you go a buy a vehicle from Wyatt Johnson in Clarksville ask for John Horton and tell him I sent you
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Warranty work issues - Denali7
2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly diluted with gasoline from a leaking HPFP. truck had approx 15,000 miles on it. HPFP was replaced and I asked about any engine damage advised that no engine damage was done? That is flat out wrong, anyone with any mechanical knowledge knows that damage was done to bearing surfaces and piston sleeves when washed with gasoline. It is just hard to determine the extent of the damage. Asked for future oil changes and oil analysis to be done to check for damage. Request was flat out denied.
Next problem I had was a plastic dash trim piece that sticks up above the dash pad on the passenger side and is highly visible when driving. They refused to replace and typed in the following on the service request work order. Dash trim piece "Operating as Designed" Now COME ON MAN what is up with this dealerships service department? If they treat a owner of a new 64k vehicle that way I cannot imagine how badly they abuse a used car owner here. Anyway that is the reason that I am here today. Just ran into a brick wall with no resolution in site. Buyer Beware
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
Bought a new 2018 Buick Encore - Dcwheeler
The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer.
Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around.
I will recommend Sunrise Dealership and Mark often!
Poor Customer Service in Service Department - 1234
An oil change takes all day even with an appointment. Service intake is rude about it and has extremely poor communication on helping to manage schedule for picking up car pick up for when it ever is repaired and ready to go. The costs of repairs is shady and makes one feel unsure if they are telling the truth. Would not recommend at all. Bought several cars here, but never again because I don’t trust the service on the vehicle. Went in for oil change and they held car hostage until we paid $180 for just an estimate of what was onto a air conditioner blower that went out on a newer vehicle. No sensitivity and just rude.
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