Loyal customer for 13 years - Malibugirl
This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a little crisis happens , the staff are patient, informative and honest .
Many thanks to Stephen Moon for his sound advice and calming attitude, and to Mary for the shuttle to and from .
The hours are convenient and it’s usually a speedy process .
Again. , many thanks for your service .
Mary Beth Maroney
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Specialist
AMAZING SERVICE ♡♡♡ - Wildpooh
I was treated with the upmost respect. Very friendly and helpful staff. Treated me like family and made sure I was comfortable in the choice I made. Very highly recommended in my book!
Internet Sales Manager
Sales & Leasing Consultant
Was looking for a long time. - Godsgirl01
I first walked in to the store in September. They did not want to work with my budget. After searching for a few months and phone calls from them asking if I found a car yet and I did not at the that time of December. Finally after giving in to their calls I decided to look once more. The car I wanted was not in my price range. Then Moody asked me to trust him.. hmmm... Who can trust a sales man. So I prayed and then I did. So a little over my budget I settled in a 2019 chevy spark. And now my family is in a safe relabel car. Thanks Newton and Moody
Ford & GM Specialist
Jeep renegade - macssocool
John Lavender contacted me by phone after I submitted my interest in a car. He was a great salesman. He showed me the car I was interested in and the Jeep. I went with the Jeep. He delivered it to me the next day. He filled it with gas and did the emissions test for me. I appreciate him very much. There was no pressure to buy. I was scared because I have not purchased a car since 1995!!!
Helpful but not overselling - JoshS
We visited several dealers where we felt they either didn’t care about what we wanted at all or they were willing to harvest a kidney to get a deal done for a car we weren’t really looking for. Our experience with Darrell Waltrip Buick was not so. Out salesperson, Bob, was extremely attentive and courteous and he actually listened to what WE wanted rather than telling us what to want. we are very happy with our new Buick Enclave and would recommend the dealership or the salesperson to anyone!
New Sales Manager
JUMPING THRU HOOPS - Shelly9773
James went above and beyond to get my deal done. Always a pleasure doing business with him. He remembered what I was looking for after a long break of looking. Thank you for always looking out for my family. #7carsboughtsofar
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Lease buyout - Danny hays
Immediate service by Ric to negotiate a complicated process of buyout for the end of my 3 year lease. My previous services at Don Ledford has all been excellent and complete. R.Danny Hays MD
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Excellent service department - Cowboy
They always get my vehicles in and out of service department in a very timely fashion.Very pleasant and knowledgeable staff to do business with.
Amazing - Thevol_1999
I was given the best experience during my car search. Graham was very knowledgeable and detailed with each car I asked about. From my step onto the lot he was there for me. After deciding on which vehicle was best for me, the paperwork process was quick and simple. This was just an amazing experience from the entire Integrity team!!!
Still in the market but wonderful experience! - GerryA
I am currently shopping for a new or used GMC Sierra 2500. I find myself very fortunate to have been working with Leisha Wilhoite at HBB in Fayetteville. I can say without a doubt that my dealings with Leisha exceeded my expectations. In fact it was the best experience I have ever had at any dealership and I have had many. She was extremely polite and accommodating. It is because of Leisha that I will return to HBB for this purchase and any future one.
Airbag issues - Trtd
I am having issues with my airbag system, they ran a diagnostic on it. Found it has to be replaced. Not covered under the extended warranty we bought when the car was purchased.
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Poor body shop workmanship - disapointed
My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint.
Awesome experience - Swarkins
I was given superb and courteous service from Derek Dobbs. I was greeted with a smile from Mr. Dobbs. He was very courteous and knowledgeable. I went in looking for a new 2019 Chevrolet Equinox and understood that maybe I wasn't a very patient individual with lots of questions but Derek answered all my questions. He along with the GM Jeff Jackson were a wonderful tag team that got me into the car of my choice. I recommend Derek Dobbs to anyone wanting to purchase a new/used vehicle.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
New car on rainy day with great service - Fieldsc1
Steven was patience thoughtful and help me get the best vehicle for me at the right price. He was very knowledgeable of the vehicles and their functions and gadgets.
Worst dealership - Sg112784
Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager how terrible their service is. I hope nobody purchases from them. They will screw you over
Never again! - Laditraveler
Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd time I bought in, they left oil cap off and didnt see his until my 3rd visit. What a mess. Paperwork said they repaired problem and cleaned engine. It does not look clean to me. Also, they had the vehicle for 6 days. You would think they would have washed it before returning to me. This dealer consistently does not display customer service.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
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