Quick fair and honest - Gary58
Sam was excellent didnt make me wait and gave straight information. Helped me get the best amount for my trade. Sam seen I wasnt satisfied with the detail work and quickly corrected the issue. He looks out for the customer
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Unexpected and awesome buying experience! - mrandmrssmith
We walked in not expecting to drive home in a new car. Shawn Harring was full of great information, never pushy, and made our decision easy and not stressful. Justin in finance is fantastic and went beyond approval to come in under the monthly payment target. Absolutely impressed from start to finish!
Sales and Leasing Consultant
Internet Sales Manager
Sales & Leasing
Great Place to Buy Vehicle - John
Rick was very helpful and kind. We highly recommend to buy vehicle from him. He was very knowledgeable and made the process of purchasing very easy.
No pressure - wonderful - Natalie07
We went to the dealership to just look. Everyone was so easy to get work with and answered so many questions without any pressure. We ended up buying same day! Will definitely be back in the future.
Sales & Leasing Specialist
Bob is an outstanding salesrep - Cris76
Bob went above and beyond to help find the perfect car for us. We originally came in to buy the GMC Acadia. He listened to our needs and pointed out the Acadia has a very small cargo area compared to other models. He recommended the Buick Enclave. We looked at it and liked it however we still wanted to look at other vehicles. Bob spent several more hours showing us the GMC Yukon and pre-owned Suburbans. In the end his recommendation was spot-on, the Buick Enclave is the perfect vehicle for us. He even had a crimson red unit with sunroof in stock, exactly what I was looking for. Roll Tide Roll!!
New Sales Manager
Amazing experience - Satisfied Customer
Ski and the team at Donnie Hatcher were extremely helpful. They were thorough and fast. There was no pressure and they made sure I had all the information I needed about my vehicle. I am so happy with my new SUV.
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Great experience with JD Catlett awesome young man - Sexyslim
Our experience at cleveland Ford was a great experience and our salesman was wonderful thank u JD Catlett we will be enjoying our new truck
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Love my 2018 Yukon - Mleelanning
Friendly and fast service. Jeff Rolen can help you get the vehicle you’re looking for! Very very knowledgeable!! Great selection! Love my new Yukon!
We purchased a 2019 Acadia Saturday - paul.kennedy
We were very happy with all of our interactions there and were pleased with the deal they offered us. Bridget and Bryan were great and we will be returning customers in the future.
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Still in the market but wonderful experience! - GerryA
I am currently shopping for a new or used GMC Sierra 2500. I find myself very fortunate to have been working with Leisha Wilhoite at HBB in Fayetteville. I can say without a doubt that my dealings with Leisha exceeded my expectations. In fact it was the best experience I have ever had at any dealership and I have had many. She was extremely polite and accommodating. It is because of Leisha that I will return to HBB for this purchase and any future one.
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Poor body shop workmanship - disapointed
My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint.
Bait and switch in SERVICE Dept. - FullTimeRV
Went to them for a 45000 service which I was told included several services. What a lie. When I arrived I was told that essentially all services “included” in the 45k service were ala’cart...pay per service. Sorry, I went from a reasonably priced “package” to about $700 worth of add-ons and endless/needless upwelling.
Oh, and that was after I sat in their line for 10 min with no contact or welcome, AND stood in the hot service bay as the “advisors” stood in their AC’d cubes for another’s 10 min before being asked into an advisors cube.
Least hospitable, worst customer service experience I’ve ever had, never mind the falsehoods about their “packages.”
Oh, and Valvoline Oil Change down the street got the $350 or so I planned to give Wyatt Johnson.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Great experience - Kenny
Darrell Gales helped us with our new car great sales man thanks for everything. He was able to get up the price we agreed and was fast at getting everything ready.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
Never again! - Laditraveler
Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd time I bought in, they left oil cap off and didnt see his until my 3rd visit. What a mess. Paperwork said they repaired problem and cleaned engine. It does not look clean to me. Also, they had the vehicle for 6 days. You would think they would have washed it before returning to me. This dealer consistently does not display customer service.
Worst dealership - Sg112784
Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager how terrible their service is. I hope nobody purchases from them. They will screw you over
Bought a new 2018 Buick Encore - Dcwheeler
The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer.
Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around.
I will recommend Sunrise Dealership and Mark often!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
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