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Happy Day! O' Happy Day! Newton Chevrolet Buick GMC in... - rick.carroll
Happy Day! O' Happy Day! Newton Chevrolet Buick GMC in Shelbyville, Tennessee is the spot to meet great courteous and professionals focused on one thing: my happiness in a friendly atmosphere to make a non-rushed best decision for me and my family's transportation needs in this crazy world. Thanks especially to Alex Morales, Salesman, who spent quality time with me on Monday to test drive and learn all the features for my first GMC purchase. Thanks to Drew Hayes, Salesman, who took charge to get my new vehicle ready for the trip home. A special Thanks to the Sales Manager, Tim Stevens, and the Finance Manager who made the deal happen that will last a lifetime! A big shout out of appreciation to make this my best car purchase in 50 years! Thanks again. Rick Carroll
Top Reviewed Specialists At This Dealership
This was the easiest car buying experience I have EVER... - katietaylor131313
This was the easiest car buying experience I have EVER had! Will definitely be a lifetime customer! Love my new Yukon XL! Thank you so much!
Automotive Market Professional, Sales/Leasing Consultant
New Sales Manager
Renae was excellent in helping me find my new vehicle!... - shara37087
Renae was excellent in helping me find my new vehicle! Would definitely work with her again. She worked with me the whole time until closing to finish with me.
Sales & Leasing Consultant
Great people to work with. I first met Danny V. On a... - John P.
Great people to work with. I first met Danny V. On a phone call awhile ago great person. He then introduced me to Jimmy N.when I stopped into the dealership the other day to help me find the vehicle I wanted , Jimmy was able to locate a vehicle We were interested in,so Jimmy introduced me to Greg W. Who made the vehicle exchange possible. We now have a new vehicle we were looking for thanks to great employees working to make this happen. We can’t thank these employees enough for a pleasurable experience. Steve E. Made the finance experience easy also.
Sales & Leasing
The best service I have ever received. I will never take... - boschpeople
The best service I have ever received. I will never take my vehicle anywhere else. Always done me right on price snd when I just showed up one day for an oil change they worked me in and I didn’t want long at all.
Great dealership to work with. Fast, reliable, and... - Dennis Charpentier
Great dealership to work with. Fast, reliable, and honest. I’ve purchased three vehicles from here and had a smooth, friendly process every time. Thanks again
Matthew Thank you for your service, your help and... - alonsoyurisan2014
Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car
The BEST dealership, bar none!! Just purchased our... - covingtonrealty
The BEST dealership, bar none!! Just purchased our fourth vehicle from them. I highly recommend Donnie Hatcher Chevrolet for all your car buying needs! Ask for Brandon...he’s GREAT! He takes the hassle out of car buying.
Service girl is great. Not very happy with mechanics.... - jbarnick
Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought it back bc transmission light was on and alert from On Star. Today, less than a week later, transmission light is back in.
Clean, adhered to the Covid regulations. very... - twilkes1231
Clean, adhered to the Covid regulations. very professional, great customer service. Sunrise Covington Pike. Dominik is a great manger!!!!!! Brett and Traci Lee are awesome!!!!!!
GMC Canyon - AMDykes77
Overall, great experience at Courtesy. They had several options of Chevy Colorado and GMC Canyon models. I was able to easily test drive different trucks and ask questions about the trim levels. I purchased a 2019 GMC Canyon All Terrain, which I am very happy with. When I arrived to finalize the deal, my truck was parked out front, waiting and was in immaculate condition. Closing process was reasonably quick and hassle free.
Riyad did a great job facilitating my transaction and was... - Lamar McCubbin
Riyad did a great job facilitating my transaction and was very professional. I will definitely be doing more business in the future with Sunrise Chevrolet.
make you pay for warranty work-- and do not fix the issue - JLHolloway
To truly rate these people there should be negative stars
Just getting and appointment at this place was horrible. 3 times I tried calling them only to get transferred to a phone that just rings. I had to actually go to the dealership service department to schedule my truck in for maintenance.
Picking up my truck was horrible NO one would wait on me and when they did they told me to go in the back room where 7 or eight people were back there just talking and laughing I ask where me service manager was they just said they do not know. SO I had to go find my truck look it over and drive it around front. Then went in to get other set of keys that I left, and I have to PAY for warranty work. Oh and the terrible loaner they gave me had 187,000 miles on it and should not be on the road, I was scared to drive above 50 mph.
Then week later I have the same problem that it was in this HORRIBLE dealership for, SO all that AND they did not fix the problem. My truck is currently in a real Dealership at the Wilson County Chevy dealership in Lebanon TN for the exact same problem, At least here I was treated as a Chevy owner should be, with respect. SO this horrible Edd Rogers should NOT be a Chevy dealership.
I would like the $240.00 I paid for them to fix my truck, WHICH THEY DID NOT, refunded. I would not EVER take anything to these unprofessional and disrespectful people.
Great experience. Friendly knowledgeable, couldn't be... - Volume1962
Great experience. Friendly knowledgeable, couldn't be more satisfied. I would recommend Heritage automotive. Local Dealer why go out of town for a new car purchase.
Always very nice to do business until I needed service... - trmartin1147
Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!!
Bought a GMC Yukon XL from ya'll back in 2004. I had it... - Karen
Bought a GMC Yukon XL from ya'll back in 2004. I had it for 16 yrs. Loved it! Recently bought a 2017 Yukon. It's in great shape & I wanted to make sure it stays that way. Service department did a good job & I plan to return. Thanks!
I have been doing business with them for 17 years. We... - Bobbylow264
I have been doing business with them for 17 years. We have have 4 vehicles in our family and will go nowhere else for sales or service. It’s the people that work here that makes the difference. Jason, David and Todd in sales are great. Kevin the service manager takes care of all our needs.
Body shop repaired my vehicle took 10 days longer than it... - John
Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!!
I bought a Buick there, didn't receive key fob's, called... - Unhappy
I bought a Buick there, didn't receive key fob's, called today got a run around of excuse's.they said salesman who sold me the car had quit, kept saying my car didn't come with Fob's, how do they know? The salesman left, call GMC customer service again received run around from sales
Manager to customer service, but he wanted to sell me a key fob at a discounted price, said I had waited to long to call???? Really? Didn't know.i had a time limit, how do I know my car had no key Fob's, how do I know it wasn't programed to another Buick?.or salesman threw them in the garbage? Buy they can say anything they want, why should u have to buy key Fob's from him, that's a great way to make more money then charge the customer to program them. Don't deal with these crook's
Had a terrible experience with the Finance Manager at... - Tvfin
Had a terrible experience with the Finance Manager at Stinnett, never experienced a dealership that didn’t want my new business. I was treated rudely could tell quickly that Brandon the Finance Manager didn’t want to try to earn my business. I wouldn’t recommend this dealership to anyone, potential buyers please beware
Made an appointment for 7:45 am. At 9:15 am was told car... - Randall
Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service.
On Saturday 8-15-20, I brought my truck in because of... - Pierre
On Saturday 8-15-20, I brought my truck in because of code P0112.
It’s basically a sensor or wiring issue.
I was referred to the dealer by my mechanic shop.
They stated the issue was electrical related.
I also informed the service advisor that the previous shop already replaced the Air temperature sensor.
I ask the service advisor what the diagnostic fee would be for the electrical problem. I’m just getting price quotes at this time. He stated that it would be $85. I told him I just left another shop and they wanted $200. The service advisor replied “that’s a lot… we will take care of you.”
I waited about 4.5hrs. The service advisor returned and stated they were understaffed and I needed to return next week. We only have 1 tech right now and we should have six on Monday. The tech needs more time to figure out the issue. I told him you guys already had the vehicle for 4hrs. And will I be charged again. The service advisor stated: You already paid … we will eat the cost if it takes more time. They will work out the details.” I told him I could return next Tuesday.
On Tuesday 8-18-20, I returned to have the electrical issue fixed.
I was informed by the manager (Caleb) that I would have to pay another diagnostic fee ($170). I told him that this was not fair. You guys already had the vehicle for 4hrs on Saturday and I was promised that I would not have to pay again.
On Saturday, I was told the diagnostic fee was $85 by a service advisor. I also informed the service advisor that it was an electrical issue. He did not tell me there was an extra diagnostic charge ($170).
I’m disappointed that I did not get the real price up front.
The dealership staff need to give customers the full options upfront.
This was a case of false advertisement or miscommunication among staff members. Not sure which one. They may have new people.
I have been going to this dealership for over 5 years and I have not had any problems. I wanted to get my truck fixed here but, I can’t trust the communication. They did not stand behind their word or give me a resolution.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Darrell Waltrip Buick GMC
Newton Chevrolet Buick GMC