Great dealer - Welding Instructor
No pressure salesman. They treat you like a customer. Once you find the vehicle you want to buy they get the deal done fast. Great truck buying experience.
Amazing!! - Cindy Puschmann
After Visiting a Local Car Dealership and Being Terribly Disappointed, I Went Online and Came Across Stan McNabb Chevrolet Buick GMC Cadillac, Located In Tullahoma, TN an Hour Away From Our Residence In Murfreesboro, TN. I Was Interested in Leasing or Purchasing a Buick Enclave. My Husband and I Drove Out to the Stan McNabb Car Dealership and Must Say.... "The Team of Professionals Employed There Were Some of the Finest Individuals" ..... From the Greeters at the Front Doors of the Dealership to Our Sales Consultant, The Hour Drive Was Well Worth Our Time and Energy.
A Huge Shout Out.... Thank You.... To Our Sales and Leasing Consultant, Darren Perry, For His Knowledge and Expertise, His Kindness and Patience and For Placing Us in The Beautiful Buick Enclave We Now Call Our Own. I Would Be Remiss If I Didn't Thank Each Person We Had Contact With That Made Our Purchase A Happy and Stress-Free Buying Experience!! Darren Perry, Sales and Leasing Consultant Went The Extra Mile For Us, For That We Will Always Be Thankful.... He's Family Now... Along w/the Rest of the Stan McNabb Team of Car Professionals. If You Are In the Market For a Vehicle, Stan McNabb Chevrolet Buick GMC Cadillac, Is By Far The Best Dealership To Work With... Ask for Darren Perry, You Will Be So Glad You Did!!
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales and Leasing Consultant
Consultation about Electronics and Extended Warranty - 7jimEQUINOXju3
My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we contacted Wilson County Motors to learn more about
the car's electronics and the advisability of buying an extended warranty. On the advise of a former GM
field executive, we met with Hoover Southerland (GM Chevrolet and GMC Sales) and Belinda Wilson
Administrator for Extended Warranties.
We were serviced beyond our expectations and commend to GM the thoroughness of both Hoover
and Linda. As a result of that meeting ,we were more than pleased that we bought our Equinox. Hoover is a cordial and VERY knowledgeable Sales Manager and Linda , while also cordial , is honest and forthcoming in her work ----such that her advice is something we've taken to heart. She does not press herself in making a sale , but in addressing a client's needs/wants is able to earn/win a client's
confidence. Both Hoover and Linda are EXCELLENT GM Ambassadors
Top Notch - GMC for life
Bought a new GMC truck from Hatcher in Dec. 2007. By far one of the most trouble free vehicles I have ever owned, even after 215000+ miles. I decided in Dec. 2017 to purchase a new truck because technology has advanced a lot in 10 yrs (safety, MPG, features etc..). Upon enter the dealership, I was greeted by Brandon Jones. He was very attentive to my needs about what I was looking for. Almost immediately he said I have two vehicles that come to mind. I was impressed as he knows the stock very well. I settled on the GMC Canyon. The finance department was very helpful and paperwork went really fast. The entire process took a little over an hour. Brandon, Ray, Rick and the entire staff were super friendly and extremely helpful in every way. I highly recommend Donnie Hatcher!
I recently purchased two cars and was delighted - tjaddington
Over the years I have purchased many vehicles but my experience at Daryl Waltrip GMC was extraordinary. Ronny exerted no pressure, found cars within my parameters and they worked hard to secure the correct financing. Every individual I interacted with was helpful and courteous.
New Sales Manager
Used Sales Manager
Great Experience - RickyDDC
This was a very professional experience, first time customer , but definitely will not be the last.
Good selection, very quick response for questions and delivery of the vehicle.
It was a real pleasure!!!
Very nice staff - drf
I have never enjoyed going through the process of buying a car, but the staff made me feel completely comfortable. There was no pressure and Hikeem was so nice. I would recommend friends to go to him.
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
A wonderful experience - Illinois
Brandon was a pleasure to work with. Talked with him numerous times over the phone before making the 18 hour trip to purchase the car. The car was exactly as he described it. We are very happy with the car and would highly recommend Jones Ford to anyone looking to buy a car. The dealership was clean and the staff was extremely friendly. Samantha explained all the finance information very thoroughly.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Dec 2017 Oil Change - Crleamon
I usually interact with Mr Stinnett and he is always great. He helps make the experience pleasant I would definitely recommend this dealership for the service department
Great customer service - MG23
This was my second time purchasing a vehicle from them. I feel as if I got a great deal and the staff was very helpful about getting the purchase within my budget. I also appreciate the fact that they ask you to send a loan approval to a financial institution, rather than just shotgun your credit to 20-25 institutions and lower your credit score tremendously. Which has happened to me at the past at Larry Hill Ford!
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Great service Dept and a great crew - Judyc
Great service. Your in and out without a long wait. Clean customer waiting area with comfortable seating.
Tv to watch and even have phone charging station also visitors WI-FY.
Best Experience - Venice123
My wife and I told the dealer what our budget and what we were looking for as our next vehicle and they picked out all the vehicles that would fit our need. We were able to drive off the lot with a vehicle that night and never had to break our budget. The team at Wyatt Johnson was so hospitable and I recommend they're services to anyone who is on the vehicle market!
Great People - Anthony Holcomb
It was a pleasure doing business with Kristen Shelton. No pressure and very nice sales consultant. I love my Buick Enclave. Thanks very much. Tony
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Untrustworthy - Twin
My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online inquiry about a vehicle. He was contacted the next day and informed that because he did an online inquiry, if he came and financed a vehicle that day, he was to receive $250. After going through the process of financing a vehicle that night, he was getting the run around. He kept getting deferred to other people. He is a month out from financing the vehicle and still hasn't gotten it. My friend believes this is bad and false advertisement. BE CAREFUL DEALING WITH THESE PEOPLE. THEY MAKE FALSE PROMISES AT SUNRISE WOLFCHASE. Ryan, the head man there, was very unprofessional and rude. This is bad business.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
Bad Deal - Elizabetta
We bought a vehicle from this dealership it's only been a month. 3 days before the month was up the check engine light is on and the transmission is screwed. Based on my research this is a known issue with the Pontiac torrents. GM is well aware of this problem as is the main reason why they no longer make those cars. My father in law was with us and he had driven the car prior to us coming to look at it. The sales person assured us the vehicle had been looked at and checked over. He Lied! When the light came on I checked the basic things like oil etc...the oil was bone dry! Nothing had been checked! Unfortunately for us there is no recovery under the lemon law. I'm consulting a lawyer. There are forums after forums dedicated to the problems with this car. No wonder the dealership gave us a good price. Never again!
2016 NEW YUKON SERVICE DEPT UNBELIEVABLE - Disappointed
My experience only, all of my problems are factual and documented, this is not to say maybe someone there is a genuine, honest, and truly cares about doing the right thing. In saying that 99% of the employees could care less. Purchased a 2016 Yukon SLT, this year, problem started the day I bought it. There's too many issues this car has to write on here, it's been in service probably 12 times-same problems from my first service visit-a week after I purchased it, those problems have not be resolved, and simply can't be, GMC messed up on these 2016's-and it tough luck for the ones who have them. I just want people to know be every careful buying a vehicle at GMC COLLIERVILLE. Read every review, ask a million questions, and don't always believe them. We paid cash (certainly enough for one of their employees salary this year) for this vehicle and it's has been the biggest mistake of my life. CRAZY PART- GMC is completely aware due to the thousands of the same exact complaints I have. They have admitted these Yukons have a lot to be corrected, and will not replace/fix them to the extreme amount of money that it would cost and the negative publicity. I am not able to have my personal mechanic fix them b/c it voids my warranty. I will never purchase a vechile from them again.
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