Worst follow up customer service ever! - chelseajameson
Worst follow up customer service ever!
I bought a 2022 Hyundai Santa Fe in September 2021, I paid for the extended warrantee with Perma Shield. Had a great customer experience with David. And then my issues started happening. After taking my car to Texas for school (the month of October) I had noticed poka dots on the sides of my beautiful white car, I took the car into the dealership so they could see the spots. Hyundai sent out my car detailers to my house, even putting gasoline on my car, the spots were still not budging. After fighting with Hyundai on who's at fault why black poka dots, turns out my 2022 car didn't have a topcoat on it, there for the Perma Shield couldn't bond to the topcoat. Perma Shield was so kind enough to send me a $200 check to apologize. I left for deployment Jan 2022, my car was covered in a garage. Coming back in September I decided I had enough of the Santa Fe and like an idiot I went back to Wyatt Johnson to get another vehicle. I had linked back up with David but he was busy and that's when I meet Mandy. I had fell in love with a 2021 F150, I had asked Mandy how much it was since there was not a price sticker on it. Mandy had told me, "It should be around 35k", so I told her I would instantly take it, I did notice some significant wear on the outside of the front tires and mentioned it to Mandy, but she had told me that it was normal wear on tires. Running my credit and me falling more in love with the truck, Mandy never came back to tell me how much the truck truly was until we were sitting down and ready to sign. Not only was I extremely shocked at the price, but I was even more upset Mandy didn't tell me the true price of the truck. At that point I was already at the dealership for three hours and had enough. Thankfully they gave me the payoff of my Santa Fe. After driving the truck for a couple days, the truck told me it needed an oil change. Thinking it might of just a fluke I went to Firestone on post for them to check my oil, turns out it was low and never been changed. I asked David if an oil change was going to be covered by Wyatt Johnson, and I was told no because it was a used vehicle. While getting my oil changed the manager came over to show me my front tires, there was literally fibers coming out of them. The gentleman highly encouraged me to buy new tires, so I did because the truck truly needed them. It was literally unsafe to drive, and that was my concern I brought to Mandy when I bought the truck. Also messaging David, I let him know how upset I was since I had paid so much money for a vehicle from Wyatt Johnson, and I had to get an oil change and new tires all within a month of owning the truck. Now the truck has a grunting/ grinding noise coming out of the front end. I had taken it by Ford, Ford told me it was crappy breaks. Their manufactory breaks apparently were the cause of the noise. So, I went out and put new breaks on my truck. Still keeping David in the loop on the issues I'm having with my truck. I took) my truck back to Wyatt Johnson and had spoken to the used car manager (Mr. Vick), he apologized for issues and said they overlooked the truck needing an oil change. I let Mr. Vick know how crappy this experience has been. He told me he would do some digging and would follow up. I texted him that day, so he didn't forget about me. He let me know that a life event happened and someone else would follow up with me, turns out no one followed up. Shocker. Now being a month since the last contact from Wyatt Johnson and my truck still acting up, I am absolutely disappointed in their customer service, and selling used vehicle with multiple issues. I have told my Soldiers never to shop there due to my experiences and to travel to either Nashville or any other location and stay out of all Wyatt Johnson stores. Super disappointed in this whole experience as this was my first new vehicle on my own, and this is what I get.
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