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I took my daughter to 8 dealers, so she could learn about... - Joan (Kylie’s mom)
I took my daughter to 8 dealers, so she could learn about a variety of vehicles, and pick one perfect for her. I am a single mom, but I am also a member of MENSA. There was only one out of all those salespeople who knew enough about the car to answer every question I had at the level of detail I wanted. He treated me like an equal - also rare among all the salespeople I dealt with. Jay Vallecillo sold me on the vehicle we purchased - by knowing the car inside and out and by making me feel respected. Of all the salespeople I’ve endured to buy vehicles in my life, Jay stands out, WAY out. It was a pleasure to do business with him.e
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Our car buying experience at Hyundai of Columbia was very... - Audrey
Our car buying experience at Hyundai of Columbia was very easy and enjoyable.
Every car buying experience should be so pleasant.
Everything was smooth from beginning to end. Nice... - vicdurall
Everything was smooth from beginning to end. Nice facility and all the staff were friendly.
We discussed with salesman what we were looking for, what... - mark_phcpud
We discussed with salesman what we were looking for, what we wanted to pay down and what payments we wanted and within minutes they had us ready to go. Poncho was great to deal with and made us feel right at home and helped us all the way through the process and afterwards handed us off to Tayler in financing which was absolutely wonderful to work with and also really helped us out on our warranty. Would recommend these guys to anyone. Thanks again, I am loving my 2019 Ford F150. You guys rock
Great! Andrea and Gary was a pleasure to work with.... - Kathy C
Great! Andrea and Gary was a pleasure to work with.
Sales Consultant/ Finance Manager
The staff were very friendly and professional. They are... - dennisbynum
The staff were very friendly and professional. They are the best
Ardis was great as always!!! Best service ever!! He’s... - Camp04.sm
Ardis was great as always!!! Best service ever!! He’s always friendly and listens to what the customer is looking for in a vehicle. Thank you for the new car!!
If i could give negative stars I would. Passing through... - cbeitelspacher
If i could give negative stars I would. Passing through your state my husband and I had car trouble. The car was towed to these folks - Wyatt Johnson. After 3 days of not even looking at the car it was towed to another repair shop (per our request) where it was fixed within 5 minutes. We lost from Monday to Thursday of our vacation due to these people. I have never experienced such inconsiderate behavior in my life. This service department should be shut down as they provide no service.
Hyundai Murfreesboro Service dept sucks, especially Toby.... - jerry.casey80
Hyundai Murfreesboro Service dept sucks, especially Toby. When I dropped my car off they told me one price and then hit me with a bigger price when I picked it up. I will never use this service dept or dealership again. Very Poor service
I get that when businesses are booming the customer... - livesalesonline
I get that when businesses are booming the customer suffers and business must be booming because it takes six weeks just to get an appointment for any kind of service to your Hyundai.
All I needed was for then to reprogram my FOB key so when I arrived for my much anticipated appointment, my first surprise was that to reprogram the FOB key wouldbe $128.90. The second surprise was that it would take two and a half hours?? This is either the most inefficient Hyundai dealer on the planet or................? I cancelled the service and would NEVER go back to this business for any reason. They were not even nice about it!
Just rec'd email from dealership that said since it was... - Renee G.
Just rec'd email from dealership that said since it was not in writing that they owe me another key fob for the 2020 Telluride I bought there, I would not be receiving it. So when the sales person tells you he will get one for you, as you are buying the car don't believe it. Also here is additional COMPLAINTS: charged me for detailing the car, it had pine sap all over, black scuff mark on the inside. Took me 3 weeks of calling, emailing to Sales Mgr. Tony Innaco. I got $300 even though the dealership charged me more. Sales rep Brandon Evan would not return my calls...AFTER the sale when I started having problems. The car had a plugged tire in the back passenger side, they refused to acknowledge. Finally they charged me approx. $2,400 (and left the bill in the glove compartment) for a tire repair (well it wasn't for the plugged tired. I had given a review to the sales rep. Brandon Evans right after the sale, was a great review (if I only knew!) Asked them to take it down twice, they said it would take a month. I feel I was taken for a ride on this car, disrespected and ignored ! ! !
I WILL NEVER RECOMMEND THEM, horrible treatment.
My service representative is named Tyler and I encourage... - Watkins
My service representative is named Tyler and I encourage that future customers go to him. He is caring, informative and helpful!! Such great customer service.
Long story short. I went to look at a used vehicle for... - shaunaL
Long story short. I went to look at a used vehicle for our 16 yr old daughter. The sales person, Greg Vittetoe, was very 'uninterested' in addressing my questions and concerns about the air conditioning having poor air flow, not very cold and making a noise.
The generic answer I received was "we price our cars according to what's wrong with them". Wow. That absolutely told me nothing....other than to stay away from this dealership.
If this is how they conduct business, then there should be a widescale internal 'audit' of the staff and their dealership practices.
As much time, effort and attention Grayson has ( and still continues to) put into various organizations in and around the Knoxville area......maybe it's time to put more effort into giving we, the residents/potential customers, more trustworthy and competent customer service.
Highly disappointed in a business that partnerships with, and has done so much for Knoxville organizations and surrounding areas, but has honest and quality selling practices to the residents, at the bottom of their 'totem pole' of importance.
My wife, Melissa, and I bought a 2022 Hyundai Palisade... - Jeremiah Johnson
My wife, Melissa, and I bought a 2022 Hyundai Palisade Limited, from Salesman Randy Gillian Thursday (08-12-2021) evening. We couldn't be more happy with this purchase and our experience. I've never had such a smooth, painless, and timely car buying experience, than I did with Friendship Hyundai of Bristol. Finance Manager Charles McReynolds and Salesman Gillian were the most down to earth, yet professional, and caring men that I have ever had the pleasure of meeting & purchasing a vehicle from. They both made us feel completely comfortable, no pressure, we're attentive to our needs & questions, and made us feel like family. These professionals went above & beyond by completing our deal after hours, since we live 2 hours away, and had everything ready to go. Even our children loved them! We highly recommend friends, family, or anyone looking to purchase a vehicle, to go see Randy Gillian and Charles McReynolds... you won't be disappointed.
The car we purchased had several thousands of dollars of... - Lesson learned
The car we purchased had several thousands of dollars of damage. The salesman said it was in "perfect" condition. The damage was obvious when the ac went out after 5 months. They basically said too bad it was sold as is. Honesty and transparency do not exist at this dealership! Lesson learned.
Complete engine replacement by Hyundai, no cost to me. - vttotx
About 30 miles south of Memphis, while traveling on vacation, my engine failed, so I drove it to Gossett dealership. They recognized the problem, said Hyundai will replace it for free, pay for my rental car, and pay for the towing of the car some 400 miles to my home. They had the SUV for about a month in Memphis and fulfilled all the promises they made. I am completely satisfied with the service manager and his team to correct the problem and deliver my SUV without any hassle or problems. This was a tremendously favorable experience, thank you. Mike from the Mississippi Gulf Coast.
Very rude people I repeat very rude people do not take... - Msdede78
Very rude people I repeat very rude people do not take your car they don’t know nothing very unprofessional I do t think they be checking the cars
I have been very happy with the help I have received from... - Jaboroach
I have been very happy with the help I have received from Roxanne and their service department. She has helped me several times take care of issues with my elderly moms Hyundai Veracruz. Since I don't live in the immediate area it can be very difficult for me to take care of issues with this vehicle, but Roxanne has always been very sympathetic and helpful. I have been very impressed with the level of customer service I have received at this dealership.
Will not bring the car back for service. Scheduled an... - DaveC
Will not bring the car back for service. Scheduled an oil change and rotation as part of standard service on two cars today. While the oil change was done on both, neither rotation was done. They released the cars and after we left with one they offered to do the work. The other car was part of a purchase offer for supplied oil/rotation. Just sloppy follow-through and feedback.
Didn't seem to really care they didn't do the work we ordered and were paying for on one of the cars (not in the package). The oil change was $25 so the price was fair but you wait for an hour to get the service you booked and it is not done.
There are many options around for oil changes and rotations, was using this deal because of the package on one car and what we thought was a promise to make thing better after a very bad delivery of a car (Purchased 3 cars in 6 months at this dealer).
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