Another update: It is 14 Oct 2026, and no response from - George
Another update: It is 14 Oct 2026, and no response from this dealership. Buyer BEWARE!
Update: 5 Oct 2026. This dealership just does not seem to care. No responses to my email yet.
Extremely disappointing experience with Wyatt Johnson Hyundai’s service department, made worse by the lack of response from multiple levels of management. I have made repeated attempts to resolve this directly and professionally before posting this review.
Based on my experience, customers who value responsive communication, clearly disclosed charges, and timely follow-up should take that into consideration when deciding where to have their vehicle serviced.
I had an extremely disappointing experience with Wyatt Johnson Hyundai’s service department, made worse by the lack of response from multiple levels of management.
On September 19, 2026, my wife took our six-month-old 2026 Hyundai Tucson, with approximately 5,151 miles, in for its first oil change. The final bill included several additional charges that raised questions, including a $129.95 wheel alignment and a $25.96 “Shop Charges” fee.
I first raised my concerns with Service Advisor Halbert Sandoval and later followed up by email. No response.
The next day, I received a message from Service Manager David Joiner inviting me to contact him with any concerns. I emailed him, then followed up again the next day. No response.
I eventually used the dealership’s online contact form and requested communication by email. I was instead texted by a representative who provided the contact information for Service Director Dwayne Brown.
I emailed Mr. Brown with three specific concerns:
Why was I charged $129.95 for an alignment on a vehicle purchased new from Wyatt Johnson only six months earlier, with approximately 5,151 miles and no known collision, curb strike, suspension modification, or significant impact?
Why was a $25.96 “Shop Charges” fee added when it did not appear on the estimate provided before the work was authorized?
After the service, I found all four tires approximately 4 PSI below the manufacturer’s recommended cold tire pressure. Since the vehicle received routine service, a multipoint inspection, and an alignment, I asked whether tire pressures were checked before the alignment measurements were taken.
I did not simply demand a refund. I asked for a written explanation and for the dealership to review whether reimbursement was appropriate.
It is now September 26, and I have received no substantive response from the Service Advisor, Service Manager, or Service Director.
Service problems and billing disagreements can happen. What matters is how a business responds when a customer raises reasonable, documented concerns. Based on my experience, customers who value responsive communication and clearly disclosed charges should take that into consideration before using this service department.
If the dealership responds publicly, I hope it addresses the actual concerns rather than posting a generic apology and asking me to contact management. I have already done that repeatedly.
I would also encourage the dealership, if it responds publicly to this review, to address the actual questions raised rather than simply posting a generic apology and asking me to contact management. I have already contacted the Service Advisor, Service Manager, and Service Director directly and provided them an opportunity to resolve the matter.
Customer ID: 447545
Invoice: 480419
Service Date: September 19, 2026
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