Fine customer service - Terry McDonald
We purchased a new Hyundai Santa Fe Sport, our third Hyundai from this dealer, and like always, the customer service was suburb. Shelby Vinson was our salesperson and we would rate her as the most through and intelligent salesperson we have ever worked with in over 50 years of buying cars. I am friends with Paine Bone, the owner, and he will do whatever it takes to makes his customers happy, anything just short of giving you the car. Overall, it's a pleasure to do business here.
simply the best - JasonSexton
This is the second vehicle I've bought from Gray's via Jimmy. He's personable, professional, & very good at his job. Doing business with Jimmy & everyone at Gray's, has been a pleasure from start to finish. I highly recommend that anyone in need of a good vehicle stop in & see what Gray's has to offer. And if you want a good experience to become a great one, then ask for Jimmy.
Top Reviewed Specialists At This Dealership
Friendly Service And Straight to the Point - SilverMist
My father and I spent a whole day driving around Columbia, Murfreesboro, and Cool Springs looking for the ideal car that would become my own. Having gone to just about every dealership in the nearby area we dealt with a lot of people and looked at a lot of cars but none were so helpful as Sim Thomas was at the Hyundai dealership in Cool Springs. His professionalism was outstanding and his desire to make sure one is a happy customer does not go unnoticed. Thank-you, Sim.
Perfect Car for Me! - Briana Barber
I had a 2015 VW Jetta that was leased and due to my traveling job needed to trade in my vehicle quickly. Michale Lyles was able to take care of most of the paperwork electronically and went above and beyond to make sure I got the exact trade preference I had. I ended up getting a 2018 Tiguan which is the perfect car for my needs. Charles was able to work out a great deal and Patrick was very kind and helped me with all of the title paperwork. Usually that process is painfully exhausting signing your life away but he made it enjoyable with funny humor. They all worked collectively as a team to ensure that I received the best service possible. I even received a follow up call from Cynthia to make sure I was overall satisfied with all of the interactions I had with the team. If you want friendly service and great deals stop by and see Mike and the team! Thank you so much Michael for your efforts and patience in helping me find my new car!
Fantastic, all around! - jennhohensee
This was one of the easiest experiences of purchasing a vehicle I have ever had. Angel and Randy were fantastic and made the experience even better!
Hyundai purchase - geezer.g2b
The entire staff at this Hyundai dealership was very professional, thoughtful and very helpful. They guided me through the process, step by step and told me if I had any questions about some of the new options on my car, to drop by anytime. I dealt with the sales manager, Chuck Micci, and sales consultant, Eric Curtis. Eric was especially helpful. He helped with the return of my rental car as well retrieving the license plate off my old car at the repair shop. Overall, the service was exceptional.
Good Service - justinjoyner69
These guy at long have a great service team they always are friendly an make sure the service is up to date for me . I am very thankful you have these guys working for you .
Awesome - redducttape05
great service all around with this dealership will be back for services! would highly recommend this dealership to anyone looking to get a great deal on a new vehicle Friendly, excited, happy people worked with me and my wife and got us EXACTLY what we wanted!!! thank you Friendship Hyundai!!!
H. Jones - carljones1984
The dealership was clean and free of trash, the staff were very friendly, and the cars were clean and test-drive ready. I would recommend this dealership (Gossett Hyundai) to friends and family and will return to my previous salesman.
2015 Hyundai Genesis - !Retired66
Awesome dealership starts when you walk in the door an greetted by Helen. She should be a trainer for CS. Nick Taylor service manger does whatever it takes to make it right. Got hyundai to cover a repair that another dealership said no way. I drive 45 to Hallmark vs a 15 min drive to one that is closer. Hyundai thanks for going the extra mile to fix my issue. Victor sales manager gave me a loaner no hesitation other dealership said have to check with hyundai. Thanks Victor. I have been a loyal customer to Hyundai and Kia all the way back to the Hyundai excel hatchback. You have come a long way. I am now retired so luxury items will take a lot of decisions to make another purchase but it WILL come from Hallmark. Thanks again Hallmark team. Other dealership step up or get out of the way
New 2018 Hyundai Elantra - April Renee
I originally called about financing a new 2018 and finance manager Jordan Reeder connected me with Kelly Maynard to discuss the new cars they have. I spoke with Kelli on the phone briefly and then I went to go see him at the dealership. Buying my brand new car wasn't just the easiest thing to do but the people were just as nice unlike any other car dealer in the Tri-County area I highly recommend him or anyone else that does work at Cookeville Hyundai. With less than perfect credit I figured I would be there all day but I wasnt. I wasn't forced to buy something I didn't want however I really appreciate everyone's hard work on helping me trade my Veloster in for the car that I did purchase. One thing I noticed about my salesperson Kelli was he treated me like a person not a dollar sign. Going to Cookeville Hyundai, you will not be disappointed, they are all very friendly even the ones you aren't working with they treat people with respect and I personally feel like they deserve more than five stars.
Excellent service! - Mg
Excellent service each time that I come to Hyudai. Tons of thanks to Joann! She always makes me feel welcome and always go we clear information on needed services.
Murphy’s - hayley_k_m12
Mike was great! I would totally recommend others to go to him. The dealership was very friendly, helpful, and patient. My overall experience was great. Love the new car!
Professional - dorothy.taylor
I had a gratifying experience at Alan Vines with the purchase of my 2017 Hyundai Tucson. I was quickly greeted upon arriving at the dealership. I was presented with upfront pricing.
Very Poor customer service - Kennyg
I am a 55 year old person who had a very poor customer service experience at Grayson. My niece who lives close by them wanted a new sonata. she owned a tucson and it was time for a change for her. I as her uncle have been involved in all of her car purchase. In all the years i have been involved in buying new cars i have never been verbally assaulted by a salesman like i was at grayson. Very unprofessional i am in customer service and if i did that to a customer i would be fired no question asked . Based on that and the things they tried to get my niece to agree to at this point i would never recommend anyone to buy a car from them at all...
P.S. I have also reported this to Hyundai
great buying experience - WB
best cae buting experience i have had. given options on warranties but nothing was forced or pushed on me. if you are looking for a good deal and to get a fair trade in value go see Brian and crew at Morristown Hyundai
I do not recommend this dealership! - degoble
This is our 5th Sonata and our first Hybrid! Looking forward to many years of great driving! I have owned a 2005, 2010, 2012, 2015 and 2016 Sonata! Definitely found the vehicle I love!
SALES WAS GOOD! But Their service and GM are not what I expect from a new car dealership! I traded my Hyundai Santa Fe for a Honda Pilot and my wife’s 2016 Sonata Hybrid will be serviced at Grayson Hyundai in Knoxville from now on.
unfriendly staff - Rahbar
I went there for a test drive they said you have to come another time because we are busy. I never go there again.Not friendly.
Fantastic! - Emileelauren32
Mike Holliday was such a please to work with. The entire visit was fast and friendly! Wonderful buying experience! Could not love my brand new car anymore!
Hyundai of Cool Springs
Wilson County Hyundai