Beware of Deposit Practices at Nissan Victoria (Bravo - Tee B
Beware of Deposit Practices at Nissan Victoria (Bravo Nissan)
I want to share my recent experience with Nissan Victoria (also known as Bravo Nissan) in Texas to caution potential buyers.
On May 27, 2025, I was in the process of purchasing a vehicle from this dealership. To secure the vehicle, I was asked to place a $500 deposit, with the assurance that it would be applied to my down payment. I was also told that if the deal didn’t go through, the deposit would be refunded within 3–5 business days.
However, upon receiving the contract, I noticed additional fees that significantly increased the total price, making me uncomfortable with the purchase. I informed Vanessa, a member of the management team, that I couldn’t proceed. The dealership then attempted to find alternative vehicles for me, which I appreciated. Unfortunately, none met my criteria, and I decided to cancel the transaction and requested a refund of my deposit.
I was directed to speak with Javier, the main manager, who emphasized that they offer the best deals, especially for Teslas, and insisted I wouldn’t find a better offer elsewhere. Despite this, I reiterated my decision to explore other options and asked for my deposit back.
To my surprise, Javier declined the refund, stating that due to the effort invested in securing financing and removing the car from listings (which I later found was not the case), they were entitled to keep the $500. At no point was I provided with any written agreement indicating that the deposit was non-refundable.
This experience has been frustrating and disappointing. It’s concerning that a dealership would retain a customer’s deposit without clear, written terms stating it’s non-refundable. I urge anyone considering doing business with Nissan Victoria or Bravo Nissan to exercise caution. Ensure that all terms, especially regarding deposits, are clearly documented in writing before proceeding.
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