GMC Sierra 2018 Great Truck, Great Deal, Great Trade In! - Merlin11
Had a Great Experience buying a new 2018 GMC. Tony took care of me and made things easy and smooth. Takes all my calls about vehicle questions. And I have a lot. Went from a 09 to a 18. Lots of new electronics. He's a god Man!
Tyson is a good man as well, but he moved to Honda. Ray in parts is great as well.
The only reason I gave service a four star rating was last time I brought my old truck in they did cover my seat and floor board. I had to clean it up, but the work was great!
Matt in service is Great!
Top Reviewed Specialists At This Dealership
Awesome - AlesiaN
I truly appreciate my experience with Mr Coleman
I called joking about getting a new car
He invited me to come by and look
So after 3 days i finally went by and less than 2 hours later I was leaving with a brand new 2017 Chevrolet Malibu
I wanted to cry
He was a great salesman and i recommended my friends to go by and check him out
Thank You Mr Coleman
Enjoyable experience - LICHTYPB
From my internet contact, to my showroom Sales rep , the emphasis was always on my needs & requests, my buying experience was nothing short of fabulous.
Senior Sales Agent
Golden dealer - Natalie M
Since I've switched to my local dealer, Shuttle I've been nothing but pleased with their service. Always willing to get me in and out. The Gold Team is the best!!!
Customer Care Representative
Greatness - Blondey
The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!!
Director of IT
I love my Sierra... - scianelli21
Great experience and I love my Sierra. Jeff was patient and did a great job. Looking for a great experience with the service department as the sales gave me.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
My annual visit - bettye's buick
I went for my yearly inspection sticker and oil change. Because my daughter and I are going on a trip I wanted themt o check the car over which they did and gave me a recap of what they fiound. It is so nice to have a place I can trust to take my car as I am 83 and a lot of places assume you are not only old but gullible.
Use car - Caleb17
My experience with the purchase of my use car was outstanding. Greg Huband and KP was great with making this process flawless. KP helped me get a lower interest rate than I had with Wella Fargo. He had all my paper work ready to sign the following day. My husband and I have worked with Greg several times always honest and professional. You have a great team!!!!
Absolutely no customer service! - Geezod
Went to look at cars, walked around at least 20 minutes outside. Thought maybe they wete short staffed because of the holiday so we went inside. 3 people hanging around a desk, 1 at a desk, one busy with customers. We stood there with no acknowledgment, hello or any eye contact from any employees for at least 5 minutes before we walked out and drove away. No customer service at all.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
A Very Professional and Welcoming Team - Lawrence&Tanya Palmer
I never went to a dealership where I felt like I knew the team for years. My salesperson James Ackers work with diligence and persistence to match the proper car to us. We greatly appreciate his inviting personality and smile. I went home with the biggest smile when purchasing my first car that fit me . Thanks again to the professional salesperson, manager and Financial Dept on there great work,
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Excellent domestic experience. - BOUGHTIT
I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experience carried out by an excellent sales team. Sales representative Alexander Alecxih started it off with great customer service skills, both personable and professional. He was attentive, interested, and knowledgeable without his performance feeling contrived. That was followed up by a well-rounded veteran experience as given by his sales supervisor Ryan Thompson. Southern bred, and well adjusted to city folk, Ryan completed the experience and left me completely satisfied with my purchase. I could go on to talk about James in service, or my finance specialist who did all the paper/computer work; but, I'm trying to be brief. But just let me say...I do believe they're available for a repeat performance!
Excellent service - Rvers
Outstanding service. Great communication. Mechanic worked overtime to get us and our truck back on the road with our RV to Canada. Cannot thank them enough.
By far the best experience I've ever had with a dealer. - nathan
I got a fair trade in on the first vehicle I purchased from them several years ago. I also got a great deal on a low mileage 2017 Sierra. Easy low pressure buying process. Would recommend trying Bill Hudgins if you are considering a new vehicle. I have been very pleased and will likely buy from them again. I went to four other dealerships last week to make sure I was getting the best deal- I feel like I did with Bill Hudgins GMC.
was not able to do their jobs - DrDavid86
This place is a mess. They cost me money because they said to hold my tags while they do paperwork for a transfer, after 2 months and an insurance violation due to that now they say they can't transfer between classes and now can't give me tags at all. Because of the violation they caused.
Service Contract Scam - Kurtisturman
We purchased a vehicle with them and bought a service contract. It was explained to me that as little no as we went to our selling dealership we would pay no deductible go anywhere else pay 100 bucks. Go in to have a repair done and boom hundred bucks. I’m like no this is my home dealership. Bottom line I was hustled that whole thing I was told was a lie and now I’m having to pay. I don’t mind it’s a hundred bucks but my issue is the way we was told was dishonest and it just reminded me of the used “car salesman.”
Furthermore, call customer service and everyone is unbelievably rude. This whole ordeal has just made me not ever want to purchase another GM product again. Truly disappointing because 3 of my past 4 vehicles were GM products. SMH
Dishonest, swindlers, not a small town business - rmc2011
Will do and say absolutely anything for a sale. Their level of dishonestly is a poor reflection of a small town like Farmville. You will basically give your vehicle away if you trade to them. Pay attention to numbers and add-ons. You may think they are loyal, especially if you know them from outside of the dealership...don't be fooled. It takes a certain breed to treat people this way in a small town. I mean, It doesn't take a MBA to know this isn't good business practice.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.