Painless and simple - Jerry Ferguson
I was in the market for a new truck but not sure which brand. After visiting and talking to Janet Pineman and CJ Stotler I felt very comfortable and my decision was made for me. The process was simple and easy with ZERO pressure. What a pleasant suprise and expreience. I'm thouroughly satisfied with the service I received. LOVE MY NEW TRUCK!
Going the extra mile! - Rick Brindle
Ernie and Eloy did a terrific job helping me buy a truck a couple of weeks ago. Their service extended after the sales as well. After the purchase, I noticed a scratch on the door that wasn't there when I test drove it. I was concerned that they would think it happened after the sale (it didn't). No problem. They were quick to address the issue and help get it fixed.
I also have a Buick Lacrosse -- and have found Haley's service to be equally superior!
Top Reviewed Specialists At This Dealership
Great dealership. Smooth and easy vehicle purchase. - William Lightner
Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to earth and "chill" as my wife described him. Takes you on a very generous test drive of whatever vehicle you're interested in. Prices are fair. I felt like we got a great deal and won't hesitate to go back. They have great inventory and the Highlander was in perfect condition! Thanks for a trouble-free vehicle purchase.
Purchasing - DeHaven1
From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car.
Thanks to a wonderful online experience our drive to Virginia was
Worth every minute.
Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience.
Used Car Sales Manager
return - talal
very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
The best place to buy a vehicle or get service done - Frankie Burns
We were treated like family. They go above and beyond to help customers. No pushy sales men, honest people work here. When they say "we treat you like our family" they really do. All our vehicles are services here (we won't go any where else). And we will buy our next car there. Wonderful people work there.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Body Shop repair - Submarine
Work was done on time and budget and the process was seamless from the time I stepped into the shop! They car was ready and Jake walked down the repairs with me.
They cheat to me - Jun Young Park
They cheat to me for price by destination charge twice. Advertised amount was already including destination charge but they added destination charge again in a separate line. Also they do not cooperate with my refund request. When you buy car with this dealer, be careful on details and compare to advertised price . And my tempered plate was expired, but I still haven't received my plate yet. Never use this dealer. I Do not recommend. They are not honest
Extremely hsppy - Nico
We are so excited about our new purchase. Jeff Hale and the Woodall family made our time there enjoyable, stress-free, and easy! Pur family loves our suburban.
Carloyn Thompson - Alicia Adam
Carolyn is an awesome salesperson! She's so energetic and sweet. She is jewel and excellent to work with! I don't think she ever stops smiling! Thank you Carolyn!
New water pump on my Buick Enclave - Victoria Grab
Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
Paper work - Jerry
The purchase of my new vehicle was good,but afterwards their customer service was probably the worst in my 60 years to deal with, I couldnt reach any one about Title & Tag issues i call Ronnie in their admin office and she switched me back to the operator again to leave messages which i had already left several messages to 4 different people,If had read their reviews before i wouldnt have bought my truck from them,so if you are reading this to make a decision Runnnnnnnnnnn!!!!!!!!!
Make this your first stop - TeresaB
Professional, courteous and honest. Had done the rounds looking for the model we knew we wanted knowing the 2017 selection was limited. Another dealership in town we had done business with for 25 years had the exact Enclave we wanted, but were so rude and pressured us by saying we had better decide as the owner had another "hot" lead. Felt badly after our loyalty to them over the years.
We had previously.visited Southern, who had the Enclave but not the color we wanted. They were so friendly and courteous with absolutely no pressure. We decided to go back to Southern and purchase our Enclave from a dealership we felt we could trust and treated us as a valued client, even though the color as not our first choice. Also felt our after care would be of the same high standard. Highly recommend all their staff. Jorge, our salesman, was the best
Emergency break down - Tdb
I had an emergency breakdown while in route to SC. The roadside assistance came out on Easter Sunday to get the car to the dealership. My husband went to the dealership first thing Monday morning to find out how long it would take. He was told that they couldn't look at it until noon. We called at 1:30 only to be transferred various times and upon being attached through the Toyota service department so after requesting the number to the Dodge service department, he was given a number that was no longer in service!!!! After FINALLY getting in touch with the Dodge service department around 1:45 by this time, they tell us they were just taking it back...at 4:30 my husband went to the dealership only to discover that they haven't even looked at the van yet!!! This is unacceptable!!!
We told the dealership of the importance for me to be able to get on the road TODAY to SC only to discover at 4:30 that they hadn't even looked at it!!!
So tell me how customer service is for Dodge??? You buy a new vehicle in an effort to have a full warranty for the just in case times you have a mechanical failure. In addition you also buy new to have the roadside assistance....(roadside assistance was awesome) yet they take it to s dealership who obviously doesn't care about customer satisfaction.
We've owned a lot of vehicles and NEVER had such an issue getting WARRANTY work done immediately! Needless to say, I believe that we will soon be getting a different automobile that has a much better service department for emergency warranty work!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Haley Buick GMC