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Entire Buick staff busy working... no one just moping.... - CGOLDENLILAC
Entire Buick staff busy working... no one just moping. All very polite and genuine interest in providing answers to my questions. Great patience on their part. I had a few questions....
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Met with Kellie for the financial part of the purchase of... - Deborah and Ernest Bryant
Met with Kellie for the financial part of the purchase of a pre-pwned Buick Enclave. She was professional, articulate and personable. We were made to feel comfortable and respected. She is most definitely an asset to Boyd Chevrolet.
Deceitful and dishonest. My daughter had a diagnostic... - Dad
Deceitful and dishonest. My daughter had a diagnostic test done at a local repair shop. The test showed that the catalytic converter was bad. The shop owner - an honest guy - told her he’d have to charge her $1,800 to do the work but that a GM dealer could do it under warranty (both her GM warranty and a federal emissions warranty). She brought it to Koons and explained the situation. They told her that in order for the work to be covered under warranty they had to do a diagnostic test. They did the test, charged her $160, told her what she already knew (the cat converter was bad) and THEN said it wasn’t covered by any warranty! They wanted to charge her another $2k! We later found another local GM dealer that said the work IS covered by warranty. This was our first and LAST dealing with Koons…for service or sales.
Best car buying experience ever! Damien Beale was a... - Fred P
Best car buying experience ever! Damien Beale was a fantastic salesperson and manager John worked to get the very best deal. After a truly horrendous ordeal at another dealership the day prior, this was amazing. I highly recommend the dealership and service department even if you’re from out of town, it’s worth the drive.
I write a review earlier, but I spelled the salespersons... - Eloise08
I write a review earlier, but I spelled the salespersons name wrong. His name is Bob Kemp. We will buy another car from him someday!
Let me rescind my one star rating. After a negative... - goldberrydancer1943
Let me rescind my one star rating. After a negative experience at Midpoint, Gary the service manager called me, concerned by the experience. He listened and took my complaint seriously, the experience I have normally had with Midpoint. He has renewed my faith in the Midpoint I have used for ten plus years and when I bought my Canyon from them. Thank you, Gary. You have made me feel I matter to Midpoint.
Have always been dealt with very courteous whether... - shammock54
Have always been dealt with very courteous whether purchasing or servicing vehicles from all employees
always friendly - melimissy
I always go here due to coupons available to help with cost, although my friends are getting free oil changes in Lynchburg for being nurses (just saying) but the staff is fast and friendly
Steve Dixon and Michael Pascual never cease to amaze me... - SJ
Steve Dixon and Michael Pascual never cease to amaze me in making sure I get exactly what I want. Their knowledge and expertise is impeccable! I have been a repeat buyer several times as I know I can trust I am getting the biggest bang for my buck as well as trust they have my best interest in mind as well. KP is also a pleasure to deal with as well and is very knowledgeable as well. Great friendly staff! They all go above and beyond and make what can be a stressful situation a super fun experience! Thanks guys it’s always a pleasure!
This dealership has really nice looking big trucks and... - pulaskijohn
This dealership has really nice looking big trucks and the service department gets your vehicle in and out quickly for vehicle maintenance.
Bad service. Sales rep scratched my passenger door no... - Babyschmu04
Bad service. Sales rep scratched my passenger door no response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they were all in a meeting, and in turn my tint couldn't be done that day. they scheduled my 1st maintenance appt on a Sunday at 659am when they're closed after I already drove 30 mins one way to be told they're closed. I am done driving 30+ minutes one way for things not to be done fully, or be given the runaround
I was impressed with the dealer's efficiency in handling... - belrod
I was impressed with the dealer's efficiency in handling my periodic service from making the appointment, checking in the car, quality of the work, and overall cleanliness.
Stopped by to look at available Sierras. Sales person,... - kchap
Stopped by to look at available Sierras. Sales person, who was extremely nice, went inside to check on the truck. When he came out, he informed us the truck was sold and was being sent to a nearby dealership, which was fine and we had no problem with that. While he was telling us this, the director of sales came out and informed us that because we were on the lot and the truck was there, we would have first right of refusal. We then proceeded to test drive the truck. When we came back, we decided to buy it and went to talk numbers. After sitting down with the salesman, another sales person came over and said that the truck was sold. Our salesman was visibly shocked. We were extremely disappointed with how this was handled. We had no problem with the truck being sold, it was the fact that we felt that we were lied to, treated unfairly, and manipulated into staying in case the other deal fell through. We previously bought from Southern Volkswagen, but after this experience we would not recommend Southern dealerships to our friends or family.
Amanda Kelly is the best! I’m switching my services to... - DonnieG
Amanda Kelly is the best! I’m switching my services to her team. Everyone has been extremely accommodating and will be returning.
Bought several used Cadis over the years. Always a good... - Kyle Britt
Bought several used Cadis over the years. Always a good experience with no subterfuge. Mature and knowledgeable sales folks. Service and sales people are on the same page.
@GM @TAKATAAirbagRecall General Motors Koons Tysons Chevy... - NoMoreGM
@GM @TAKATAAirbagRecall General Motors Koons Tysons Chevy Buick GMC NHTSA
Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later while driving out of state the Service Airbag message shows up on my dash.
Now, Koons of Tysons are trying to deny their service caused this error. The dealership in TX wants almost $150 to diagnose. They said if the error is not caused by the recall work, they would charge me the $150. I know they are going to fix Koon’s screwup and then blame the problem on something else, and charge me. DO NOT buy or take your car to Koon’s of Tysons for service. They are really nice when you schedule and bring your car in, but rude as xxxx when they don’t do the work right and you want them to fix.
I bought the Tahoe used 3 years ago and never got this error until AFTER taking it in for recall work. This problem is 💯 from the recall work Koons did. I guess that’s why GM is aka, Government Motors.
I try to buy American (first car was a Jeep), but this is why my next car is going to be a foreign manufacturer. Never had this type of service issues when we had the Kia or Honda.
Called to make an appointment for my 2005 Trailblazer on... - DG
Called to make an appointment for my 2005 Trailblazer on Tuesday 16Mar2021. Dave said he couldn't fit me in until a week later. Which I totally understand. I repaired my own vehicle in the AutoZone parking lot in Waynesboro. A 8hr repair for a DIY'er. The staff there was awesome! People first, right? I called Dave back on 18Mar2021. Had a few tech questions for him. The phone system is horrendous. I was on hold and then Zach transferred me to ANOTHER customer. So I spoke to him for a bit. I got to speak to Dave finally (on and off) while he was doing something else and/or speaking to someone else. That is rude! Note to GM: Hire another CSR if you're that busy. That is unacceptable! Thank you for your time, well, not really. Please don't respond to this, I don't appreciate lame excuses.
USN CPO Ret.
Just leased my 2nd vehicle from Ourisman in three years... - gjgodoy
Just leased my 2nd vehicle from Ourisman in three years and had another phenomenal experience, especially the customer tailored experience crafted by the Sales Associate, Jason Van Valin!
FRAUDULANT SALES - ecaison
I PURCHASED A USED VEHICLE THAT HAD HIDDEN ISSUES. I ASKED IF THERE WERE ANY BEFORE PURCHASE THE DEALERSHIP SAID NO! THEY DO NOT CONDUCT BUSINESS IN A PROFESSIONAL MANNER OR INTEGRITY, AND IS VERY DISHONEST ABOUT WHAT THEY TELL THE CUSTOMER! WITHIN 45 DAYS OF PURCHASE, THE VEHICLE WAS DISCOVERED TO HAVE A BLOWN HEAD GASKET! YOU CAN READ MY COMPLAINT WITH THE VIRGINIA ATTORNEY GENERAL OFFICE. I RECCOMMEND FOR ANYONE TO STAY AWAY FROM THIS DEALERSHIP !!!
Another day I sufferAt the fate of your skilled... - Grace
Another day I suffer
At the fate of your skilled hands
BILL HUDGINS GMC dealership
Is a dishonest man
My old vehicle was just fine
Before I took it to you for work
I had no idea you would damage it
And lie about it like a jerk
I only pray that it will be restored
That you would want that too
But after I saw your lack of integrity
Only God can change someone like you.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
This is the biggest joke car lot in not only suffolk but... - Sunshine
This is the biggest joke car lot in not only suffolk but the state of virginia!! I mean you don't wanna know the BS they pulled on me???
Outstanding service department. Jacob Watts fixed my car... - soege
Outstanding service department. Jacob Watts fixed my car quickly and properly. Great communication and the work was done very professional. I will use this dealer in the future. Highly Recommend!
Would rate this business a NEGATIVE 5 stars if I could.... - Melissa W.
Would rate this business a NEGATIVE 5 stars if I could. Very poor customer support.
I don't usually submit reviews so it takes exceptional... - Donald F
I don't usually submit reviews so it takes exceptional service for me to take the time to do this. For friendly service without pressure contact Rhonda Smith-Carnes. She takes the time to understand your needs and answer your questions. We tend to keep our vehicles for many years so a new purchase is a big decision. Rhonda was patient and realized that letting the vehicle sell itself would work best with us. While it may be a long time before we purchase our next vehicle we hope that Rhonda will still be there to help us again.
We had such an awesome experience with Harris Durrani at... - katherine.myrick
We had such an awesome experience with Harris Durrani at Koons Woodbridge Buick GMC. We came in to look at one specific car, but after seeing the huge selection they had, we ended up looking at all of the models we were interested in, saving us trips to other area dealers. Harris was super knowledgable, friendly and easy to work with. He was never pushy, always transparent, and made the process easy for us. With COVID, especially, he made it possible for us to spend as little time as possible at the actual dealership. He sent us videos of the car the day before our appointment, detailing the parts of the car we were really interested in. Just an all-around great buying process!
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
Front Royal Buick GMC