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Friendly. I’ll definitely return. The dealership is... - WOLIVER001
Friendly. I’ll definitely return. The dealership is clean and organized and the prices are compatible. Got an alignment on my cruze and it drives straight without issues. The service gentleman was very specific in details. I think his name is Dan.
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Sales & Leasing Consultant
2017 Escalade - ken & Debbie 17
Boyd Chevrolet Buick GMC of Emporia, Virginia was great to deal with. Their staff is very knowledgeable, friendly and willing to help in any way possible. The Sales staff was able to answer all questions we had and we feel that we were not pushed to make any decision. My Salesman, Logan Rowley, explained several options that made our decision to purchase the 2017 Escalade easy. We would recommend Boyd to family and friends.
Wayne is always a pleasure to work with, he always has a... - LESIAWAN
Wayne is always a pleasure to work with, he always has a smile. As long as we receive this kind of treatment we will keep coming back to Wayne.
My husband was bracing for a hard sell and but instead,... - mmsessler09
My husband was bracing for a hard sell and but instead, he was completely impressed by our experience with Bob Kemp. 👍🏻
Bob is the best salesperson for a car buying process. He had the car ready for us to test drive and explained the safety features so we felt comfortable taking it out on the road.
PURCHASE OF LEXUS - Hokie
I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal.
While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.
Very poor service! - Troy
Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM. Just before noon I asked, (what I think was a mechanic), what was taking so long. (Hated to interrupt his phone time). He said he would find out, after ten minutes with no answer, I went to the front desk, he said it may take up to 2:00 PM. 2:16 PM, finally paid through the nose for labor and left, got a block away and the lights started coming on; check engine and low coolant. Two hours later, finally out of there. I guess they take care of the drop-off vehicles first?? Even though they have free oil changes, I think I will change it myself next time. I can't get those vacation hours back!
Everyone at Joyce Koons was professional, courteous, and... - ebbylin
Everyone at Joyce Koons was professional, courteous, and attentive to my needs. The entire process for buying a pre-owned car seemed to be well organized and efficient. Overall my experience was positive!!
always friendly - melimissy
I always go here due to coupons available to help with cost, although my friends are getting free oil changes in Lynchburg for being nurses (just saying) but the staff is fast and friendly
Willie is great person to work with in their sales... - carcraz7070
Willie is great person to work with in their sales department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sales management.
There fees are ridiculous, be aware!!!!
They wanted to charge a detailing fee of 499 and others, ALL DEALER PROFIT. I would not recommend you even step into showroom.
What the...? - kbwrob
I purchased a used Buick Regal in 2012 from Suttle Motors in Newport News and have been taking the car back to Suttle service department ever since for all of the maintenance. Last week I took the car in for an oil change and for the team to look into my check engine light that had just recently come on. Ronda, my service manager, who is always professional and up front with my husband and myself about the goings on with my car, assured me it should be an easy fix and the car would be ready for pick up the next day. I picked up my car the next evening and drove it home with no issues. The drive home was about 6 minutes. The next morning, as I was driving my daughter to school, the car cut off in the middle of the street after driving for 10 minutes! This had NEVER happened before, not in all the 7 years I have had the car. After the car cut off, I was able to get it to start after 2-3 minutes, but it was completely undriveable. I had to have the car towed back to Suttle service department that day, and with no car, I was unable to go to work where I am a nurse.
After the team had a chance to look at my car, I was told that the car needed a new engine. What the..? The car was perfectly operable before it went in for service just two days before. I had been driving the car everyday to and from work. EVERYDAY for 7 years! How can I need a new engine?
Ronda, who is always great, said she would see what could be done. I waited patiently for a return call. When I called Suttle 6 days later, I was informed the car still needed a new engine and the cost would be $6000-$7000, and I would receive no assistance from GM at all. The best they could do would be to put me in touch with a sales person to see if I could get a trade on the car. What!? So, lets re-cap, I took my car in for an oil change and some MINOR work and now I need a new car? I am livid. My car was not broken or even driving weird when I took it in. My husband and I work hard. We have one son in college and a teenage daughter at home. I need my car and I was not banking on having to make any car payments because I paid the car off so I could afford tuition for my son to go to college. I am disappointed in the solutions I was offered from Suttle. I am angry and I feel totally taken advantage of. I have been a loyal paying customer for 7 years.
I did get a phone call from the Suttle sales rep wanting to "help me out with my car situation due to the high cost of a new engine" but I honestly don't want to purchase another vehicle from Suttle as I HAVE NO FAITH in Suttle Motors anymore. Buyers beware!
Phenomenal Buying Experience - Cobyjw
The Franklin Chevrolet Auto Team is one of the best around. Miss. Aerial Darden was a phenomenal sales associate for Franklin Chevrolet Dealership. I would highly recommend Aerial to anyone who wants to purchase a New/Used vehicle. She's very patient and kind. Miss. Darden was able to help me find the right truck for my liking and budget.
Thank you all for a job well done.
We have purchased many new vehicles from Greg and he is... - Catfishrg
We have purchased many new vehicles from Greg and he is always a pleasure to deal with. He did not disappoint this time as well.
Wonderful service! - Ssteward
My experience for being a first-time buyer was great! The people were very helpful, nice, and personable. I highly recommend this dealership to anyone that is looking to buy a car.
Reynolds really is a gem of a small town family... - IdontwanttodieinaMalloyford
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
Received a notice in the mail that my 2012 GMC Terrain... - Whisperjetter
Received a notice in the mail that my 2012 GMC Terrain needed some warranty repair. Made an appointment with Rick Hendrick and easily arranged for pickup, repair and return of my vehicle. I want to thank Stanley in the Service Department who arranged prompt return of my car when the service was completed. These folks are friendly and very efficient and a pleasure to deal with!
Not a lot attention to detail, Managment sketchy, work... - Patsmercedes
Not a lot attention to detail, Managment sketchy, work with. a new guy, nice enough, knowledgeable but not much supervisions available with financing questions and closing. For the type of vehicle I purchased, was expecting a bit more attention.
The service was adequate and addressed my concerns.... - DS1973
The service was adequate and addressed my concerns. However, I believe that the team should provide closer attention to make additional improvements to customer service. I brought my vehicle in during a seemingly 'slow' time but the sense was that the employees were busied and was only interested in the minimum information required to perform service. This is the second scheduled servicing where the response from the employees was sort of 'meh'. I don't recall the name of the service cashier, but she was personable and professional. A good example of customer service in my opinion. I intentionally bypass several Buick dealers to bring my vehicle in for service as this is the dealer from which I made my purchase. If the customer service improves, I will make my next purchase from here as well. If it declines, I will take my business elsewhere.
Other than the observation outlined here, the results of the attained service have been at least on par with other manufacturers that I have dealt with. I would hope that the level of customer service continues or improves.
Tara was great to work with. Very helpful. I may have... - dwcraft1215
Tara was great to work with. Very helpful. I may have gotten a slightly better deal if I looked harder, but I chose to keep it local. Good job by the crew at Obaughs’s
Trey Owen and Jon, the salesman, and Alex in financing we... - Alicia Coffin
Trey Owen and Jon, the salesman, and Alex in financing we worked with were amazing! The process was easy and pain free. It was the best experience I have had at a car dealership-quick and easy and not there all day. I would highly recommend.
I dropped off my car last Friday, just to find out today... - JC not the Christ
I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again!
FRAUDULANT SALES - ecaison
I PURCHASED A USED VEHICLE THAT HAD HIDDEN ISSUES. I ASKED IF THERE WERE ANY BEFORE PURCHASE THE DEALERSHIP SAID NO! THEY DO NOT CONDUCT BUSINESS IN A PROFESSIONAL MANNER OR INTEGRITY, AND IS VERY DISHONEST ABOUT WHAT THEY TELL THE CUSTOMER! WITHIN 45 DAYS OF PURCHASE, THE VEHICLE WAS DISCOVERED TO HAVE A BLOWN HEAD GASKET! YOU CAN READ MY COMPLAINT WITH THE VIRGINIA ATTORNEY GENERAL OFFICE. I RECCOMMEND FOR ANYONE TO STAY AWAY FROM THIS DEALERSHIP !!!
Absolutely horrible Place! - short99
I had my truck sent there twice (I asked to have it towed there btw) by my insurance company for repair work by the automotive shop due to vandalism. The first time was great...the second was absolutely the worst experience ever. Shaun, the service manager said his "best guy" worked on my vehicle. I had bolts missing, seals leaking, grease all over my door and hood, brand new oil cooler lines I paid for, the only thing they sold me, LEAKING!. I took it back and they said it was fixed. Omg, it was still leaking oil! Said it was RESIDUAL! I can't even tell you how horrible this place is. Do not go there!
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
By far the best experience I've ever had with a dealer. - nathan
I got a fair trade in on the first vehicle I purchased from them several years ago. I also got a great deal on a low mileage 2017 Sierra. Easy low pressure buying process. Would recommend trying Bill Hudgins if you are considering a new vehicle. I have been very pleased and will likely buy from them again. I went to four other dealerships last week to make sure I was getting the best deal- I feel like I did with Bill Hudgins GMC.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
Fantastic - apanella
Our experience at Buick GMC of Woodbridge could not have been better. We bought a 2019 Yukon XL last week and we are so pleased with the excellent customer service, professionalism and honesty (and that's hard to find at a car dealership). Joann guaranteed us a fantastic vehicle at a fantastic price, and she delivered with absolute perfection. We would go back and purchase from them in a heartbeat. Scott, Tony and every single person that we encountered were friendly, helpful and made the experience a pleasant one instead of a painful one. Buick GMC of Woodbridge is fantastic, I would recommend this dealership to anyone and everyone. Ask for Joann, she is the BEST.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
Pleasurable experience - Rogers
Robert Kirkpatrick was very helpful in helping me to decide which vehicle was best for me . Not a lot of pressure to buy. Very professional.
Front Royal Buick GMC