Annoying rattle. - SHARNOVA
Service department was able to tell me what was causing the rattling that I was hearing and was driving me absolutely crazy. They were able to fix it during an oil change visit. I'm very happy!!!
Great Car Buying Experience - HNuckols3rd
After finding the vehicle I was interested in on-line, I signed up for the price-watch feature and was contacted by Janet to arrange a time to come in and look at it and take it for a test drive. Once I had made up my mind that it was the one I wanted, Janet Pineman and Ken Trippeer did a fantastic job of getting the vehicle ready and preparing all of the paperwork. These are two great people that show that they care about the customer.
Purchasing - DeHaven1
From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car.
Thanks to a wonderful online experience our drive to Virginia was
Worth every minute.
Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience.
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
I purchased a new car from Mr. Albi Sadikaj Aug. 2017. - happy customer
Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I would recommend Mr. Sadikaj if you are looking to buy a new or used car, he is great! I found his customer service to be outstanding and he went above and beyond my expectations. Best Salesman at dealership.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
Outstanding service! - Tia Waters
We just purchased a vehicle from Colonial for the first time and were more than pleased with the service we received! Everyone was very attentive, friendly, and professional from the start, and Amonte even helped answer questions pertaining to a possible purchase elsewhere. Needless to say, we were welcomed with open arms at Colonial and top-knotch care that we knew that's where we would be purchasing our car. Thanks so much for making the process painless and being so attentive!
Great Dealership - Mark G
Great experience during the buying process. Would recommend Haley GMC to anyone.
Professional grade personnel!! Very knowledgeable staff that are extremely passionate about their job.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Awesome experience - Mzrocafella
I have a brand new Chevy Malibu and i am a satisfied customer. Thank you Taylor and Jeff Finch. You all really know how to work with people. I highly recommend Boyd Chevrolet of Emporia.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Selling cars is more important than the customer... - Alwakco.firstname.lastname@example.org
Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me.
They cheat to me - Jun Young Park
They cheat to me for price by destination charge twice. Advertised amount was already including destination charge but they added destination charge again in a separate line. Also they do not cooperate with my refund request. When you buy car with this dealer, be careful on details and compare to advertised price . And my tempered plate was expired, but I still haven't received my plate yet. Never use this dealer. I Do not recommend. They are not honest
Extremely hsppy - Nico
We are so excited about our new purchase. Jeff Hale and the Woodall family made our time there enjoyable, stress-free, and easy! Pur family loves our suburban.
Promises Made - Promises Kept - Very Satisfied Customer
We recently purchased a car from the Charlie Obaugh team in Staunton. They were terrific despite a hiccup mid-transaction. In short the pre-owned vehicle we initially decided to purchase turned out to be unacceptable. The disqualifier for us to purchase it was not discovered until we were literally signing the papers and after a great deal of effort by the dealership to meet their commitments prior to sale.
Suffice to say stopping a transaction at that point could have easily resulted in the team at the dealership simply moving on to the next customer. However, Mark Brooks and Brad Bahle simply took the situation in hand and proceeded to understand my (the customer) concerns and what I wanted. They made a commitment to follow-through and find another vehicle. Given previous experiences with unfulfilled commitments/promises from other less committed dealers, I was skeptical.
However, before we could complete out 40 minute drive home they called to tell me they had found a suitable pre-owned vehicle and could have it at the dealership within a few days. It turned out to be a better vehicle, at the same negotiated price of the previous one and they completely restored my belief that there are still car dealers and sales staffs committed to quality service and customer satisfaction.
In today's car buying environment finding folks like Mark and Brad, that are committed to customer satisfaction, is remarkable. To be honest I had become somewhat jaded with car shopping experiences, having tried larger dealers hoping for better savings. Yet Charlie Obaugh provided a hassle free experience, with pleasant and knowledgeable sales team members that did not undertake some of the high pressure tactics often seen in other dealerships. From start to finish MY DESIRES were their paramount concern -- not simply selling a car or meeting a quota. Having run a very large customer service organization myself, there is a notable difference between team members who "say" the right thing make a sale and those that "DO" the right thing to make the sale. The Obaugh team is clearly in the "do the right thing category." My confidence was restored.
I don't like car shopping. I went to Charlie Obaugh on the references of about 20 friends in Charlottesville that have made repeated trips over the mountain to purchase their automobiles in Waynesboro and Staunton and the Obaugh dealerships. I now understand why they have such a large following of fans.
I have about 4-6 car purchases left in my lifetime. My children are just beginning theirs. All of my remaining purchases are likely to be a Charlie Obaugh as long as it retains its current local Shenandoah Valley character and integrity. And since ole Dad may have to co-sign when it comes time for the kids to purchase their first new car, their first car shopping experience will likely be at Charlie Obaugh. If Mark and Brad are still there, I would feel completely comfortable leaving the kids on their own to learn through the experience. Adam Moquin the Finance Manager - handled the paperwork side of our sale superbly and I would be equally comfortable having him guide the kids through a transaction.
I know mine is but one experience. But it was a very good one. In short as a result of Promises Made and Promises Kept and the fact that the Charlie Obaugh team "walked the walk" of top quality ethical customer service with my transaction, they have earned my admiration, thanks and repeat business. Charlie Obaugh Chevrolet in Staunton is what the car shopping experience should be......the Obaugh family should be happy with the manner in which their employees performed.
Car buying experience - Martim
Me and my daughter came in to the dealership and Jorge introduced himself and proceeded to give us a wonderful and friendly experience. As a result we bought a car from him. I highly recommend you go to southern lynhavenn and see Jorge.
2 thumbs up... 10 Stars... - Stevie69
I went to Southern GMC Greenbrier in Virginia to upgrade my previous work truck. Upon arrival I was greeted like the King I am, but it didn't stop there. The service I received surpassed anything I have ever been offered in my life or anything I have ever received. I was brought to tears on more than one occasion with joy and complete satisfaction.
I knee my intention was to ride out in a new ride and was under the impression that all they cared about was selling me one. Oh no, my satisfaction and comfort was their number one goal. After I told my sales representative CHRIS my choice of interest, he took me to exactly that with keys in hand, he then brought to the same location 3 similar trucks and immediately started explaining the difference of each. I learn so much that day I grantee I can start selling cars. I would recommend all my families and friends to pay this dealer ship a visit. I thank God I found them and I'm happy I choose them. 2 thumbs up to all the staff of Southern GMC...
New water pump on my Buick Enclave - Victoria Grab
Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
terrible service - Jimmy
I would not refer anyone to this service dept. they are very unprofessional and do not seem to care about the customer. The service advisor Jonathan/1469 is the worst I have encountered.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
In late February, I stopped at Bill Hudgins auto sales in... - captbil
In late February, I stopped at Bill Hudgins auto sales in Gloucester Va to look at a used 2005 GMC duramax diesel pickup they had displayed on their lot.Went into dealership, was met by Salesman Don Parks, Mr Parks showed me the vehicle, allowed me to test drive the vehicle,all late afternoon just before closing time.Mr Parks was patient, answered all my questions and we set up a time the following morning for me to come down and discuss a deal.Mr Parks allowed me a fair trade in value for my 2002 Silverado pickup and we finalized the deal.As a result of Mr. Parks patience, professionalism and perseverance, 2 weeks later my son purchased a 2006 duramax Chevrolet pickup from him. the following week, my wife of 28 yrs. rode down to Bill Hudgins with my son to have his truck cleaned, and came home in a 2012 Nissan Murano.
Needless to say, if our buying experience was not so pleasant, we certainly would not have bought 3 vehicles in a 3 week span. I would recommend Bill Hudgins to anyone looking for a new or used vehicle.
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.