Extremely Disappointing Experience
I am extremely - rumplekatie
Extremely Disappointing Experience
I am extremely disappointed with the way this dealership handled the sale of a truck to a 21-year-old customer.
At the time of purchase, we were told that the dealership was addressing a number of issues with the truck and completing a 100,000-mile inspection. Based on those representations, he trusted that he was purchasing a vehicle that had been properly inspected and that any significant mechanical concerns had been addressed.
He has now owned the truck for only 12 days, and the head gasket is failing and needs to be replaced. He did exactly what you would expect a customer to do—he brought the truck back to the dealership and gave them the opportunity to inspect and address the problem. Unfortunately, the dealership has refused to repair or replace the failed head gasket.
What makes this experience even more disappointing is how the sales manager handled the situation. During the sale, we were told that this was a family auto dealership, that they would take care of their customers, and that they would treat him like one of their own children. Unfortunately, when a serious mechanical problem arose just 12 days after the purchase, that promise did not seem to mean much.
This wasn't about expecting a dealership to fix every minor issue that comes up after a used vehicle is purchased. This is about a major engine-related failure occurring almost immediately after the sale, despite being told the truck had been inspected and that numerous items were being addressed.
A 21-year-old customer should not be made to feel like he was taken advantage of after putting his trust in a dealership. More importantly, customers should be able to rely on what they are told before making a major purchase.
The way this situation has been handled has completely changed our perception of this dealership. Being a “family dealership” should mean standing behind your customers when something significant goes wrong—not becoming dismissive or rude once the paperwork is signed.
I sincerely hope the dealership reconsiders how this situation has been handled and takes responsibility for the serious mechanical failure that occurred only 12 days after the sale.
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