Amazing - Julia Ann Green
Our salesman, Chris Burdette, was amazing. He found my perfect car! He did everything he could to make sure I was happy and satisfied. Not an I happy with the Elantra, but I've found a sale man and dealership that I'll use for all my car needs. Thanks Chris Burdette and Dutch Miller!!
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Fun in the snow. - Robin
We bought a Jeep Patriot at Goldy auto this past February. We love the jeep, the sale went smooth, and our salesman, Ron Seldomridge, was wonderful. Showed me all the features.
Truly Exceptional!!! - csadventures
I would like to thank the staff at Northside Chrysler Jeep Dodge! I had an emergency situation while traveling from Florida back home to South Dakota. I had a flat tire, and when I tried to change it myself I broke one stud and stripped two of the lug nuts. I was only a few miles away from the dealership, so I drove my vehicle there and spoke to Lawrence. They had a technician come out who successfully got a few lug nuts on. I was in and out in less than an hour. Absolutely truly exceptional customer service!!
Happy Fiat 124 Spider Owner - Jona Hall
I had the pleasure of ordering my first new car from Astorg. The sales team and management were incredible. I would highly encourage others to use Astorg.
Good customer service - greyfox
Though my problem was not necessarily solved, the staff were honest enough to tell me that they weren't sure what it was and that driving it for awhile it might solve itself (ignition sensor reprogram). They explained that the crank sensor might be faulty, but didn't want to have me pay for an expensive new one if not really needed. Three cheers for an honest staff!
Very Pleased - Betty Cumberledge
From the moment my husband and I walked through the door ,Steve greeted us very nicely and ask if he could help us with anything, he ask what we were looking for and price range, Steve showed us what we were looking for, we went on a test drive, and when we arrived back to the lot ,Steve had a report done up and it fit exactly what we was looking for, and the paper work was started and Steve was very nice and polite throughout the the process, everything was gone over in detail, no problem at all, we would recommend this Dealer and staff to anyone, we have never been so pleased as we were with Urse Dodge, what a great set of people to have the pleasure of helping us ride out in our new jeep, thank you so much for everything
Worse coming out than going in! Then say “it was like that” - Tommy Lee
My Chrysler 200 wouldn’t start after leaving work Wednesday December 13, 2017.. The “Anti-Theft” light would blink, but wouldn’t let the car start. Call Urse Dodge, speak with Ruth in the service dept. She tells me that if it’s brought in by Monday Dec. 18, it would be done by Friday Dec. 22...Get the car towed over to the dealership from the Glenmark Centre & wait....I call the service dept. Saturday the 23rd & get no answer, leave message. Call them again Dec. 27, no answer, leave message. Dec 28, call service Ruth is beyond rude/nasty with me telling me that I’ve been ignoring their calls, then the service manager, James, picks up the line & tells me that he’s been PERSONALLY calling me for a week & a half & leaving voicemails, that I won’t answer or call back, then I want to get mad at them when I’m the one in the wrong. SERIOUSLY??? I call Chrysler Group & open a complaint & he tells the rep the same thing, so I went to my cellular provider, sprint, and got my entire call log for the month of December & guess what?! No calls, just lies AGAIN! He tells the rep that I had the car towed to them with no appointment & just left it. Call log proves I did. So does “Midnight Towing”. James tells me that it’s gonna take a week to get the car in & the diagnostic done..fine, whatever. Get a phone call from Ruth, just as rude/nasty as before, telling me the anti-theft & chip-key need replaced & reprogrammed, said she would call back Jan 5th with price & what not.. Friday Jan. 5 Ruth calls, gives price & date they would get the product in & car done by Friday Jan. 12... Get a call from Ruth Jan 9 they got the car fixed, but I have a dead battery, it’s $366 for battery & labor, ok. Can’t do that till Jan. 10. I call Urse Jan. 10 at 4p.. “they’re working on it now, I’ll call you when it’s done” 5:48 Ruth calls me & says the car is ready. Go over, she hands me the new key, tells me that my original key way trashed, without my permission” then tells me that all the dash lights are still on...I tell her that NO dash lights were on...”That’s how you brought it to us” they screwed something up & don’t want to take responsibility for it.
The following dash lights are on, that wasn’t when I took it;
Check engine, Traction Control, ABS, Brake, Airbag.
Plus the speedometer won’t work anymore.
They charged me to take the bumper off to replace battery & I have pics to prove they didn’t take it off at all! They really screwed up my car & tried to blame me! PATHETIC & uncalled for. I paid $1300 for them to break something & blame me. Unacceptable!
I also have pics of the night the car wouldn’t start & the dash lights were NOT on.
Spoke with Joe Urse After calling for 3 days & was told to bring it in for another diagnostic & if they deem they’re at fault, he’ll fix everything on him, if they deem me responsible, I pay for the diagnostic & repair. HOWEVER, why would I take it back to the place that screwed it up to begin with for THEM to determine who’s at fault. Of course they’re going to side with their mechanics. I want a third party to look & be FAIR. Sad that I’ve needed to hire an attorney.
IM NOT BACKING DOWN!! I KNOW THEY DID THIS, I know for a FACT. My next move is taking it to WBOY, WDTV, KDKA, whatever it takes.
Excellent experience at country club jeep - Hiker high pa
We traveled from pa to country club jeep because the sales person covered all the details and communicated honestly through out. We received a very good deal and the quality of the people made the buying experience a pleasure. Logan our sale person came in early Saturday to have new jeep detailed and everything ready for us. Wonderful drive and great people.
Horrible Servie - mmitchel1602
I bought a kia rio from them and with in a month problems started happening. The service manager then promised me that the car would be fixed with in two days. I waited two weeks and nothing was done! Horrible service will never tell anyone to go there terrible buisness.
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.
Has not been good - steve123
2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you
Professional Straight Shooters - Bitmapped
I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After emphasizing that I was very interested in that specific Journey and was ready to buy that weekend, my salesman Gary talked with his sales manager and called me back about 15 minutes later with an excellent price. We went over the terms and then Gary sent me an e-mail breaking down the price to make sure we were on the same page.
I live about 90 minutes away from the dealership. When I got there, I was greeted warmly and they had the car I was interested in ready with a new wash and a full tank of gas. They let me take it on a test drive by myself, no staff. We got back, finished reviewing incentives to see if there were any additional ones I qualified for (there weren't) and shook hands on the price we had discussed earlier. They were able to get me a competitive interest rate through PNC Bank.
We went over to the co-owned Ford dealership's building so they could detail the car and do the paperwork. The financing guy explained all of the warranty options but was not pushy. I explained my driving habits (I drive 25k+ miles a year) and after reviewing the available options, said he couldn't find any appropriate for me.
The only (minor) negative with the transaction was that I had asked them to not put their decal on the car, but as I realized after I had already pulled away, they had anyway. I'm in the process of removing it.
I went there to have a vehicle inspected, when I walked... - Ghia
I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them.
I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it.
My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs.
I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.
Avoid These Crooks! - benc
Having purchased a vehicle from this dealership, and having entrusted their service department to service four different vehicles I have owned, I thought I had a feel for who the people of this dealership are and what they are about. I recently learned, however, that my assumptions were wrong, and that this a dealership one should avoid at all costs, whether to purchase a vehicle or have one serviced. I have had my work car inspected for the state inspection sticker at Greenbrier Motors the three last years. The two previous years the car passed inspection with no issues other than a rear bulb needing replaced, despite the fact that a slight electronic issue existed on the interior. For five years now my 2007 Jeep Patriot has had a dashboard malfunction that is the result of a grounding problem. It's not a major issue in that it causes any crucial electronics like the lights or other parts to fail. The grounding problem causes the dashboard lights to randomly flash and for the annoying "ding, ding, ding" sound to go off, usually when accelerating around a sharp curve. It isn't a constant problem, but as a result of this problem the check engine light has remained on constantly for more than five years. I have had the vehicle to four different service departments for that problem alone. Shelor Motors of Christiansburg, VA actually had the vehicle for three days but was never able to locate the source of the problem. Nonetheless, the car passed VA state inspection at Shelor even with the electronic hiccup, and it passed inspection at Greenbrier Motors two previous years, despite their knowledge of the "problem" as well, which isn't really a problem but more of an annoyance that I have learned to deal with. Mind you as well that this dealership worked on the car several other times too, like when it corrected a transmission issue covered by the powertrain warranty, and when it recently replaced the back brakes, rotors, and calipers. During such visits, the electronic gaffe wasn't a problem ever mentioned.
However, this year the electronic issue suddenly became a giant problem for this dealership, and it was cited, along with tire-depth issues, as a reason to fail the car for inspection. They suddenly wanted to "fix" this problem, which would likely justify several hours of labor charges, and they wanted to sell me new tires, the estimate calling for tires that cost $156 each, which would make them top of the line for the 205 70r 16 size. When I demanded they show me why the tires needed to be replaced, the service associate took me out to the car and pointed to a worn patch on the front tire. I recognized that the tire was close to meeting the minimum tread depth, but I needed actual proof by way of a depth gauge. Of course, he didn't have one on him. I was supposed to simply take his word for it. So finally a mechanic came out and tried to feed me a line of bull about the state requirements, which he was incorrect about. Conceding the front tires could be a loss, I then mentioned that the back tires were still within passing depth range, and that I could simply replace the two front tires to pass inspection, at which the associate snickered and said that isn't how tire replacement works for an AWD vehicle. Well, the Jeep Patriot isn't an AWD vehicle, it is a 4WD vehicle, and all four tires aren't working simultaneously. I then reminded him that I wasn't a naïve little old lady who was going to agree with anything I was told and pull out a credit card for their dealership to pillage. In the end, they wouldn't budge, and neither would I as I clearly saw through their guise to stick it to me, a person who has been a VERY loyal customer.
The problem for this dealership is the fact that West Virginia is hurting economically due to the death of coal. They aren't selling their highly overpriced cars (they are always four to five grand over on any vehicle according to carguru.com) like they once did, and now they are resorting to the type of techniques that larger, scummy dealerships pull on a regular basis. How disappointing. It was like getting punched by a family member, receiving this news. No gratitude on their end for the business I have provided them the last two years. They are relying too heavily on business from the elderly population that is the bulk of people in this region, hoping they are too uneducated to research them. The fact that there are no other reviews for this dealership on this site speaks volumes for the point I am making. However, these older people are quickly fading away, and the younger generation is more in tune with their tricks and shenanigans. Owning three different dealerships in a small town doesn't make you king of the car hill. Beckley and Princeton are short drives away. I have no problem driving out of town to avoid these crooks. Greenbrier Motors will NEVER see another dollar from me!
In West Virginia
Dutch Miller Chrysler Dodge Jeep Ram