My Chrysler 200 wouldn’t start after leaving work Wednesday December 13, 2017.. The “Anti-Theft” light would blink, but wouldn’t let the car start. Call Urse Dodge, speak with Ruth in the service dept. She tells me that if it’s brought in by Monday Dec. 18, it would be done by Friday Dec. 22...Get the car towed over to the dealership from the Glenmark Centre & wait....I call the service dept. Saturday the 23rd & get no answer, leave message. Call them again Dec. 27, no answer, leave message. Dec 28, call service Ruth is beyond rude/nasty with me telling me that I’ve been ignoring their calls, then the service manager, James, picks up the line & tells me that he’s been PERSONALLY calling me for a week & a half & leaving voicemails, that I won’t answer or call back, then I want to get mad at them when I’m the one in the wrong. SERIOUSLY??? I call Chrysler Group & open a complaint & he tells the rep the same thing, so I went to my cellular provider, sprint, and got my entire call log for the month of December & guess what?! No calls, just lies AGAIN! He tells the rep that I had the car towed to them with no appointment & just left it. Call log proves I did. So does “Midnight Towing”. James tells me that it’s gonna take a week to get the car in & the diagnostic done..fine, whatever. Get a phone call from Ruth, just as rude/nasty as before, telling me the anti-theft & chip-key need replaced & reprogrammed, said she would call back Jan 5th with price & what not.. Friday Jan. 5 Ruth calls, gives price & date they would get the product in & car done by Friday Jan. 12... Get a call from Ruth Jan 9 they got the car fixed, but I have a dead battery, it’s $366 for battery & labor, ok. Can’t do that till Jan. 10. I call Urse Jan. 10 at 4p.. “they’re working on it now, I’ll call you when it’s done” 5:48 Ruth calls me & says the car is ready. Go over, she hands me the new key, tells me that my original key way trashed, without my permission” then tells me that all the dash lights are still on...I tell her that NO dash lights were on...”That’s how you brought it to us” they screwed something up & don’t want to take responsibility for it.
The following dash lights are on, that wasn’t when I took it;
Check engine, Traction Control, ABS, Brake, Airbag.
Plus the speedometer won’t work anymore.
They charged me to take the bumper off to replace battery & I have pics to prove they didn’t take it off at all! They really screwed up my car & tried to blame me! PATHETIC & uncalled for. I paid $1300 for them to break something & blame me. Unacceptable!
I also have pics of the night the car wouldn’t start & the dash lights were NOT on.
Spoke with Joe Urse After calling for 3 days & was told to bring it in for another diagnostic & if they deem they’re at fault, he’ll fix everything on him, if they deem me responsible, I pay for the diagnostic & repair. HOWEVER, why would I take it back to the place that screwed it up to begin with for THEM to determine who’s at fault. Of course they’re going to side with their mechanics. I want a third party to look & be FAIR. Sad that I’ve needed to hire an attorney.
IM NOT BACKING DOWN!! I KNOW THEY DID THIS, I know for a FACT. My next move is taking it to WBOY, WDTV, KDKA, whatever it takes.