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Was an outstanding experience. We were from out of town.... - Kevin
Was an outstanding experience. We were from out of town. They called explained the issue and got right on it. One of the best experiences we have had with maintenance.
Racist owner, damaged my Jeep. - Overland83
Took my Jeep for an oil change and tire rotation and the techs damaged my SRT wheels. Damage was blatantly caused by removing the lug nuts and scratching the holes. There was also damage from laying the wheels face down on the ground. Showed damage to manager and he said there was nothing I could do about it because I couldn't prove they caused the damage. This dealership was the only dealership that ever touched the wheels since the day the vehicle was purchased. Spoke to owner in front of waiting area at service department, owner said same thing and then stated he wasn't going to fix the damage. Then owner loudly stated in front of everyone in service waiting area, that we were in a "Mexican standoff". Owner knew then and prior that I was of Hispanic descent. Owner than stated that it didn't matter because I didn't even purchase the vehicle from him so why would he want to fix it for me. All this conversation was recorded and available for anyone who wants to hear it.
I always get my Jeep serviced here. They are very good at... - SBocco
I always get my Jeep serviced here. They are very good at what they do! When it’s time for a new vehicle I will be shopping here first!
I have just recently started using Elm Grove CDJR. I... - jaydebolt
I have just recently started using Elm Grove CDJR. I certainly wish I had started sooner
They are most efficient, professional, and reasonable.
I will definitely use them again.
Warranty issue resolved quickly. - TC1993
This dealership handled a minor warranty issue without any trouble on my behalf. The same issue couldn’t be resolved by Safford of Winchester after 4 separate visits. Highly recommend Millers Ram dealership, thank you!!
Very co-operative and helpful. Pleased with efficiency... - Robert Holstein
Very co-operative and helpful. Pleased with efficiency and honesty. Service Department friendly and professional. Highly recommend service department for all Jeep customers.
Good Service Department i - Jeepy
I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work
Front end alignment not properly done. - Blueyes7266
I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.
Wurst place for service I ever seen had to go to another dea - Don jackson
Would not recommend them to anybody had my truck there five different times got lied to they never did fix it had to take it to another dealer to get it fixed worst mechanic shop I ever seen would not recommend them buy one somewhere else and I bought it new there second day after I had it had it back this is went on for over a year
My 2004 Chrysler Pacifica didn't know it was in Park... - jerryhtodd
My 2004 Chrysler Pacifica didn't know it was in Park or Neutral and would not start. It needed a position range sensor installed in the transmission. So I decided to take it to my local Chrysler dealer instead of some non dealer service center. After $89 tow bill for 5 miles of towing, they told me it would be about $50 for the part and $100 for the labor. Fine fix it call me if it needs anything else. Gave my home and my cell number. A week and a half go by no call, so I call. Waiting on part, call back today's later will get it in on Sat or Monday. Monday I call it's ready, I'm working and can't pick it up until Friday. Go in to get it and it is running the bill is $560 becuase they had to fix a ground wire also, it took hours to figure that out. It still is not showing that it is in Park or Neutral but it will start. The repair didn't fix it because the Autostick won't work and it doesn't know it's in Park or Neutral. I take it back that same day. They tell me they'll check to see if that switch is bad and if so they'll replace it otherwise they will call me. I put it in the paper for sale. Call them back on Tuesday after Easter. It is not the range sensor but a switch in the shifter. I say get it ordered, the sale add comes out on Thursday, no part yet. I have two people look at it on Thursday and Friday, sell it on Friday at their lot and it still isn't fixed. I ask them for an estimate and they tell me about $200, all I had was$100 bills so I left $300 to cover the repair. On Saturday my wife calls to see if they fixed it. She is told know but the people who bought it took it home to Morgantown and will bring it back at their convince to get it fixed. Price will be $264. I stop in today, 10 days after I sold it and get my change. The repair cost $274 plus Tax I got $8 and change back out of my $300. So my $150 repair ended up costing me almost $1000 and it took 5 weeks, and THEY NEVER CALLED ME!!!!!
Lifelong client and always a good experience - Livinthedream
I have been going to Courts since I had my first car and needed maintance, so about 20 years. I have always received great service from their friendly staff and will not go to another dealership for my service needs. Thank you Lesa and Bill for always taking car of my vehicle needs in a timely and actuate fashion! God bless!
Noise in front of vehicle - Judy
Very pleased with the help Mr. Lawrence gave us. Not as pleased with the bumper to bumper extended warranty. We feel the parts that were needed to fix the problem should have been covered under extended warranty
I went there to have a vehicle inspected, when I walked... - Ghia
I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them.
I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it.
My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs.
I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.
Fabulous - Higgins604
Urse got my car scheduled in a timely manner. Doug Stephens was extremely kind, and professional during my visit. He kept me updated on the progress.
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.