I bought a brand new Brono a few months ago. - Acagle19
I bought a brand new Brono a few months ago. I got rear-ended in said Bronco a few weeks ago. Got everything sorted with other party's insurance and got the money, so I decided to go to the Dealership's body shop. They had my car for 2 days before the body shop manager called me to tell me there was a huge dent in the car that no one saw (me, my husband, nor insurance estimator) and that they were submitting a supplement based on that. The next day, I felt uneasy about this "huge" dent no one seemed to see, so I requested a photo of said dent and any supplementation paperwork from the manager. The dent turned into a small dent that was not visible, so he would, "try" to get me a photo. The manager also confirmed this "damage" had absolutely nothing to do with the accident I was involved in, but he would "try to get it covered anyways," which sounded super odd to me. I was then quoted 12 business days AFTER the supplement was approved or denied. I have very minimal bumper damage and a scratch on the back door. I received a finite payment for the rental, which 3 actual weeks would absolutely exceed the funds I was given. I went all day without receiving any documentation and after feeling more uneasy, I requested to pick my car up. I cannot afford a rental car for 3 weeks. When I requested to get my car, the body shop manager said he will, "Put back on what he could," I asked what that meant, and they confirmed they broke cosmetic pieces on my car and that was submitted in the supplement. Which is fine - I'm sure pieces break in those scenarios taking cars apart, but to not tell me? When I finally got the car, the dent was almost invisible to the naked eye and not in any area even close to the accident that happened. I would have appreciated me being informed of the damage of the broken pieces and that there was a supplement enacted due to that. It almost feels as if a totally unrelated almost invisible dent may have been a cover for the broken pieces, I can't say for sure, but I do know I would have never found out about the pieces being broken had I not picked my vehicle up.
I requested the cost of the rental car I had for 3 days be covered. Why? Because the dealership broke pieces off my car, so the car would have to sit there many more days for the supplement to be approved or denied. That was not any incurred expense I would have caused.
I emailed Matt, the sales manager, and the president of the company on a Friday. I had to circle back Tuesday morning after hearing nothing. Matt basically told me to kick rocks in the following emails and they would unequivocally NOT be comping the rental for 3 days.
He says this is "normal process," for a body shop manager to try and milk more money from the insurance company and push the cost onto the consumer.
I wish I had known how they resolved issues with customers before I bought the car there.
I will not be returning, nor will I buy any more vehicles from this dealership.
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