18 new jersey Cadillac Dealers

From the warm welcome of my initial inquiry to the - tedesco1

From the warm welcome of my initial inquiry to the dealership. To driving away with the car. Everything about the experience made you feel like you were at a friend's house, not a dealership. They heard what I was looking for, and were quick with accommodations. This is my new home, and is highly recommended for others to join.

Although I only came there twice both times was a - truephaze28

Although I only came there twice both times was a pleasurable experience this time I had several concerns and questions. The gentleman that help me was a MR. NAIEM he answered all my questions and appear to be sympathetic to my needs and took care of me 100% thank you and I see you in 5,000 miles

The team at Coleman Cadillac is top notch! - KC

The team at Coleman Cadillac is top notch! Thank you for the excellent service!! I am one happy new Escalade owner!!

From the sales staff to service department, Pine Belt - Yeg803

From the sales staff to service department, Pine Belt always ensures the customer is the number one priority.

Had a great experience, with great people. - Tcws718

Had a great experience, with great people. Very helpful people. Thanks for all your help

Freehold Buick GMC GMC dealer PLACE DETAILS - Ms.Petite

Freehold Buick GMC GMC dealer PLACE DETAILS Customer Service is a big factor for me and I got that and more from Mitch Zarrow. I had not planned on buying the Envista, I just wanted to see the car since seeing it in a new cars article for 2024. Mitch was so nice in answering all of my questions when I stopped in the first time. Because of Mitch's customer service I returned to test drive and bought the car! Customer Service skills are unique to find today and Mitch Zarrow is one of a kind. I have always been a VW person, having owned a 74 beetle and my 1997 Passat that I was driving until I bought the Envista. My intention was to upgrade to an Audi Q3, the Audi dealership was without Customer Service skills, their loss! I visited six dealerships, four failed on customer service, one mediocre and Freehold Buick GMC because of Mitch was OUTSTANDING!

⭐️⭐️⭐️⭐️⭐️ Five Stars for Jodi! - Daveysmom

⭐️⭐️⭐️⭐️⭐️ Five Stars for Jodi! Buying a car usually feels like a chore, but Jodi turned it into a total breeze. She had everything ready, made the whole process fast and easy, and somehow kept me laughing through it all. No stress, no hassle — just smooth sailing from start to finish. If you want someone who knows their stuff and makes the experience actually enjoyable, go see Jodi. She’s the real deal!!

Service was great! - beckysontag

Service was great! Would absolutely recommend this service department. They even washed my car. Pat was great

had issues with the car starting in cold temperatures, - 87_chock_pelt

had issues with the car starting in cold temperatures, took a couple visits to resolve, but had a loaner the 2nd time (took a week) to resolve, but service writer was on top of the repair with the mechanic.

Purchased two new tires with mounting etc. - danbush1

Purchased two new tires with mounting etc. No complaints as to service. Did not wait at dealership while service was being performed.

Great customer service. - terrymacb

Great customer service. Keeps customer abreast of current progress, plus possible issues in near future.

I don’t usually write long reviews, but this one is well - amber.meinhart

I don’t usually write long reviews, but this one is well deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dangerous. Shortly after taking the vehicle home, I noticed one of the tires was damaged — a visible chunk was missing from the sidewall, which, upon further inspection, is clearly visible in the listing photos. That alone should’ve raised red flags during any proper inspection before sale. I reached out to the dealership immediately and got no response. I then had to call multiple times for days to follow up, and each time, I either got brushed off or heard nothing back. I was passed around with no resolution or accountability. Eventually, the tire blew out completely, putting me in a dangerous emergency situation. Because this is an all-wheel drive vehicle, Audi’s own official guidelines recommend that all four tires be replaced simultaneously for safety and performance. Driving with mismatched tread on an AWD car risks damaging the drivetrain and voiding the warranty — which any qualified dealership should know. I had no choice but to replace all four tires at a major, unexpected cost of nearly $2,000. When I finally got someone to acknowledge the situation, the dealership offered to only reimburse me for one tire. Even worse, over 7 days have passed, and I still haven’t received the promised check or any kind of follow-up. Once again — silence. To make matters worse, I also experienced issues with my trade-in. The dealership waited over a month to pay off the remaining lien, which resulted in a late payment fee and a derogatory mark on my credit. When I reached out repeatedly to get clarity, I was once again ignored. What frustrated me the most, though, was how I was treated when I finally spoke with Frank Sorrentino. Instead of listening to the valid concerns I raised and acknowledging the facts supported by Audi’s manufacturer guidelines, he talked down to me as if I had no idea what I was talking about. I came to the conversation prepared with information, photos, and documentation — but was met with condescension and dismissal. This is not just about money — it’s about safety, transparency, and basic respect for customers. I gave the dealership seven days to respond and make things right in writing. That deadline has passed with no accountability, no professionalism, and no resolution. If you’re considering purchasing a vehicle from this dealership — especially a high-performance or luxury car — I strongly urge you to have it independently inspected before signing anything. Don’t assume they’ve done their due diligence, and don’t expect much if issues arise afterward. This has been one of the worst vehicle-buying experiences I’ve ever had. Buyers, be warned.

Extremely disappointing experience. - Junior Lopez

Extremely disappointing experience. It has been 59 days since I purchased my vehicle, and my trade-in has still not been paid off. I later learned that my trade-in vehicle was sold to another buyer before the lien was cleared, which created serious concerns and unnecessary stress. Despite multiple attempts to resolve this matter directly with the dealership, the issue remains unresolved. This situation has raised questions about the dealership’s business practices and accountability. Based on my experience, I would not recommend this dealership to anyone considering a vehicle purchase.

They lost a customer this past Monday- service manager - aldonahaines

They lost a customer this past Monday- service manager cocky “ I don’t have to do anything for you” , tried to push a an unacceptable loaner on me. I walked out. Minimal luxury brand customer service! Went elsewhere and wow! What a difference.

dropped off my car for an oil change on Saturday morning, - Mike

dropped off my car for an oil change on Saturday morning, and was told that it would take about 2 hours to complete the service, i waited about 4 hours and nobody called me about my car. I called the dealership to find out about my car only to find out that the service department was already called and nobody called me. good thing i was able to come pick my car up and pay at the sales department. Very bad service, and very disappointing! Highly doubt I will come back.

I was shopping for a new car and knew that I wanted to go - vera.shevchenko1

I was shopping for a new car and knew that I wanted to go EV but despite a lot of research still had a lot of questions about what it's truly like to drive an EV. I was lucky enough to have Neil March as my sales representative/product specialist, who took the time to highlight specific features and answer a lot of questions that I had from my own research. I came away from the experience confident that the Cadillac Optiq was the right fit for me (it has been a few weeks since my purchase and I really like my car). Neil, and everyone else I met at Ciocca, are terrific and I highly recommend them!

Customer service was timely and professional! - Chappatsy

Customer service was timely and professional! It has come to be expected at Turnersville . Servicing my car there now for Last Seven years! purchased Two Cadillac vehicles also.