If you’re considering buying a vehicle from Audi - Monicky20
If you’re considering buying a vehicle from Audi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run.
I made the mistake of purchasing a "Certified Pre-Owned" Audi Q5, expecting the luxury, reliability, and professionalism Audi claims to stand for. Instead, I got a vehicle that belongs in a scrapyard. It spent over 2.5 months in the shop, was temporarily returned to me, and broke again in less than three weeks.
Even their own service manager, Modja, the shop foreman, John, and the techs know this vehicle is beyond saving but hey, as long as Audi got their money, who cares, right?
The CARFAX clearly shows the previous owner ditched it in under a year a giant red flag that either Rick Cavender, the GM of Audi Dominion, chose to ignore or simply didn't care about.
Audi Dominion gladly sold it to me at a premium CPO price, waving around their worthless "inspection" checklist like it meant something. Spoiler alert: it didn’t.
While real dealerships know how to step up for their customers, Audi Dominion showed me what a real corporate circus looks like.
A close friend of mine, Christopher Gonzales, had transmission problems with his Cadillac CTS. What did Sewell Cadillac San Antonio do?
Ken Batchelor and Esther Luna immediately took ownership of the situation, escalated it to corporate, and resolved it swiftly and professionally no delays, no deflections, no hiding behind bureaucracy.
Meanwhile, Audi Dominion and Matthew Robinet at Audi America, the "Southern Region Case Manager," are busy sending templated emails and hiding behind extensions because apparently, facing customers head-on is too difficult when you know you're wrong.
Rick Cavender, Matthew Robinet, Audi Dominion, Audi America:
You don’t need to "take notes" from Cadillac you need mandatory leadership training from them.
Because whatever you’re doing now isn’t "luxury" it’s shameful, spineless, and embarrassing even by used car lot standards.
If Audi has any integrity left and that’s a big if someone needs to take accountability, buy this lemon back, and end this disgraceful charade.
Until then, I’ll make sure every prospective customer hears the truth about what "Certified Pre-Owned" at Audi really means:
Certified Pre-Owned = Certified Pre-Scammed.
Because at the end of the day, Cadillac proved they stand behind their customers and Audi proved they only stand behind excuses.
Cadillac showed what leadership and honor look like; Audi Dominion and Audi America showed what cowardice and corporate rot look like.
Please, fact-check anything I've said here I dare you.
The truth’s documented and I’m just getting started!!!!***
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