Very Disappointed with the unethical behavior of this - jritte
Very Disappointed with the unethical behavior of this dealership. No wonder everyone left after it was sold.
I recently returned my Ford Explorer at the end of its lease and had already completed the official Ford pre‑inspection, so I understood exactly what the excess wear charges should be. The inspector who came to my home was very clear: do not sign anything at the dealership until the vehicle is inspected there as well.
When I dropped the vehicle off, I worked with Mark. He reviewed my pre‑inspection report, went outside to take photos, and then spoke with the dealership manager. He came back and told me he was surprised Ford wasn’t going to charge me for the additional damage — this was unusual, but he repeated the statement again, and asked me to sign. A week later, I received an updated report in the mail that not only included the previously documented wear and tear, but somehow turned one 9‑inch dent into three 6‑inch dents, more than doubling the repair cost.
This felt like a classic bait‑and‑switch.
Unfortunately, this dealership has gone downhill significantly since being sold to Ciocca. The customer‑focused culture that existed for years is gone, and the staff simply do not seem to care about the people who have supported this location for so long. After purchasing seven Fords from this dealership, I’ll be looking elsewhere for my next one.
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