Worst auto purchase in 40 years. - MLCRN
Worst auto purchase in 40 years. I bought a 2026 Honda CRV Touring from this group 6/30/25. I was sold a Portfolio extended warranty for almost $4000.00. After realizing how overcharged I was, I went in the next day to cancel the warranty. That was 9+ weeks ago, the GM, Finance Manager and salesperson are at a loss of why I haven’t been credited the $4000.00. I was told it can take up to 6 weeks. I’m being held hostage by WILLIAMS AUTO GROUP, I don’t want to refinance until this amount is refunded to my loan. I have bought several vehicles from this group, NEVER been treated so poorly. For the record I bought a Toyota from a group in Ithaca NY in 2024, it cost $15,000 more than this CRV and I paid $2500 for the EXACT SAME COVERAGE. Also, my windshield got a HUGE crack in it with less than 500 miles (the car had about 160 miles on it when I signed the papers.). I thought it was a manufacturers defect since I didn’t hear anything hit the windshield. I was told by Williams Service it was my problem, they didn’t do windshields. I took it about 40 miles away to have the windshield replaced and had to go back to Williams to have it reprogrammed. When I questioned the service manager about the crack being a manufacturers defect she told me to call the company that replaced it and see if I could find the replaced windshield so they (Williams Honda) could inspect it and that I should have brought the car back to Williams to be fixed. She was upset until she found out my insurance covered the cost. Williams Honda doesn’t make HONDA look very good. I feel like I was bullied and swindled by crooks at this dealership.
Read More