I was sadly disappointed in my experience with Ryan and - Nicole.metz32
I was sadly disappointed in my experience with Ryan and Hawks motors. I had talked my daughter into buying her boyfriend his car from Ryan, a used BMW, it had low miles, was a little older but looked nice.
There were some things needing to still be fixed on it that they said were already fixed but weren't. At first Ryan was great about promising to get them fixed and make it right. But that is as far as it went.
He directed us to multiple shops to get things fixed but NOTHING was or has been fixed still to this day on that car, 6 months later and promise after promise.
Sad part is that because he seemed so nice and easy to work with we thought we would have him and his shop work on my daughters Mercedes as well. She needed a back driver side door fixed that some children had broken the leaver to open it. We took it in, told them the issue it all seemed fine. We go back to pick it up and they said......Oh we fixed the broken back window....we were like what the window wasn't broken.....They froze pretty much at that point knowing they had done the wrong thing to the wrong car. Instead of fixing the back driver side door. They supposedly fixed the back driver side window and took apart the driver's door and in the process broke that door!!
And to add salt to that he wanted my daughter to pay for having that door fixed and it wasn't broken to begin with so that he could reorder the part to really fix it now and try to fix the back door as well. 4 shops later $400 dollars spent on our side the Mercedes front door is still broken, the back door is now fixed there never was anything wrong with the window and his shop ruined the secondary air compressor which we now need to replace at a cost of $600.00
AND THE BMW STILL HAS NOT BEEN TOUCHED and since it won't work now 6 months later he is refusing to even fix the things we have in writing that he was going to fix as part of the deal and he won't take the car back and give my daughter her money back so now she's out that second car and $9000.00 dollars for it.
Seriously DO NOT shop his lot and if he states he or his shop will fix anything run because it will end up costing you more than the original repair would have with a reputable shop to begin with.
I'm really not happy Ryan and I think the way you treated my daughter because she was young was really a crappy thing to do. I honestly hope no one ever treats your children as poorly as you treated mine.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In