I have a 2012 Jeep Grand Cherokee and I took my vehicle - Sumrbabe
I have a 2012 Jeep Grand Cherokee and I took my vehicle in on Jan14 2026 . Today is April 10th and I still have not received my vehicle. The customer Service is the worst I have ever experienced. For weeks I have called to get an update on my vehicle, only to be put on hold for 45 minutes. Several times I asked for Michael my service manager, only to be told he's not in or he will call you back, he never calls me back nor does he text me. When I do eventually speak with Michael, I have asked several times can he please just call or text me about any updates weather its waiting to hear back from the warranty co, or if they got the parts in etc... Crickets nothing no communication whatsoever!!! The last time I talked to Michael was Mar, 30th 2026 and he said my car should be ready the next day. Wow this is so disrespectful!! I am tired of getting played.
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