Ben Carlson | Page 3

Nail in tire, squeezed me in, awesome service, fantastic staff!, extremely fair price! Short wait! staff!, extremely fair price! Short wait! More

by Mcfiorisi Verified Customer Verified Customer

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I took my 2007 Toyota Highlander to DCH for inspection and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard li and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard lights came on! I called and spoke to the manager Romaine, and said to drive back and they works look at it. I started my car has always been taken to the dealer for work, Johnston’s, Dave Edwards and DCH Toyota dealers. Long story short, they claimed it was part of the electrical system and they didn’t touch that area. It turns out, as they claim, it is a faulty oxygen sensor! Over $400 to repair!!! I was livid! Needless to say, I don’t trust that dealership now. The manager never game me the courtesy of speaking to me, yet I saw him in his office speaking to the rep. The rep stated he could remove the code. If it doesn’t show up again, then the sensor is “once again” working!? If it does, then the sensor is malfunctioning!? I did not believe that an electrical part could magically start working, once it is faulty!? BTW, an oxygen sensor from $26-$148. More

by rbgaunt Verified Customer Verified Customer

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The best, most accommodating car I have ever experienced. They out of their way to satisfy you. Great cars and great service. They out of their way to satisfy you. Great cars and great service. More

by albertroberts Verified Customer Verified Customer

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Excellent job once again, love the tech video and explanation. The professionalism of your service department sets you ahead of the rest. explanation. The professionalism of your service department sets you ahead of the rest. More

by GOEY12241 Verified Customer Verified Customer

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DCH Toyota is consistently excellent in its car care AND its customer service. I have been a loyal customer for 20 years because of this. Once repairs or maintenance service is complete, the cars run good its customer service. I have been a loyal customer for 20 years because of this. Once repairs or maintenance service is complete, the cars run good as new until the next time maintenance is required. The staff who work there, especially in the service department, are knowledgeable, professional, efficient and HONEST. The car mechanics are really skilled in their work. I highly recommend DCH Wappingers Toyota. More

by JKENN42857 Verified Customer Verified Customer

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Always a pleasure coming DCH toyota. The entire staff is always professional and accommodating. Jason in service always shows true professionalism and keeps me up to date while my car is The entire staff is always professional and accommodating. Jason in service always shows true professionalism and keeps me up to date while my car is in the shop for service. More

by T SUTTER Verified Customer Verified Customer

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This time the tech sent me a video with explanation. Extremely professional on the technical behalf. Thank you again. Extremely professional on the technical behalf. Thank you again. More

by GOEY12241 Verified Customer Verified Customer

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Unhappy with customer service in getting my new vehicle. Appointment made for 1:30pm was finally seen at 3pm. Internet was down so had to wait 30 minutes to make payment. Salesperson handed me the keys with Appointment made for 1:30pm was finally seen at 3pm. Internet was down so had to wait 30 minutes to make payment. Salesperson handed me the keys with ZERO explanation of car amenities. Had to return 4 days later as I could connect my phone to vehicle (no instructions in handbook) and no instruction from salesperson. Poor poor service!!!! More

by KTUTTLE427 Verified Customer Verified Customer

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Great dealer to work with . I have 4 Toyota that I got from them . Great service. I have 4 Toyota that I got from them . Great service. More

by japadilla2016 Verified Customer Verified Customer

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Customer service rep was very friendly and helpful throughout the service. He kept me informed. throughout the service. He kept me informed. More

by Kathilee Verified Customer Verified Customer

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