Ben Carlson
Ben Carlson at DCH Wappingers Falls Toyota
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Ben Carlson | Page 2

Fixed Operations Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.3
129 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

31 yrs, 5 mos

Languages Spoken

English English

4.3

129 Reviews

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129 Reviews of Ben Carlson

April 04, 2023

Dealership Rating
Employee Rating

Everyone is very friendly and good teamwork always. Even on the bad days… I like it More

by kay
Service Price Transparency
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Recommend Dealer
Yes
Apr 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 30, 2023

Dealership Rating
Employee Rating

Good but they lost my prescription glasses for driving. But good service plus up to date More

by EVETT_D
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

March 04, 2023

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Customer service and service figured out the problem and repaired it without the hassle like other places. More

by ACUCH129
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Recommend Dealer
Yes

Other Employees Tagged: Jody 5 stars

Mar 04, 2023

DCH Wappingers Falls Toyota responded

Anthony, I'm glad we were able to speak today and clear up your concerns. As discussed, we've handled everything. Please contact me directly for anyother ocncerns. Thank you, Ben Carlson Fixed Operations manager

January 23, 2023

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Employee Rating

They definitely stand behind their sales. We had a issue after we got the car home. They immediately fixed it. More

by terryt228
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe DeGroodt

Jan 24, 2023

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was able to help with everything immediately. Thanks for sharing your kind feedback.

January 04, 2023

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Nail in tire, squeezed me in, awesome service, fantastic staff!, extremely fair price! Short wait! More

by Mcfiorisi
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Recommend Dealer
Yes
Jan 05, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know our team could assist you and provide you with outstanding service.

December 29, 2022

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I took my 2007 Toyota Highlander to DCH for inspection and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard li More

by rbgaunt
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Recommend Dealer
No

Other Employees Tagged: Mathew Rivera (in Service) , Romaine Newby, Sabrina.

Dec 30, 2022

DCH Wappingers Falls Toyota responded

Hello, Please let me start by saying I never respond like this. You're accusing yourself something that's impossible. recognizing that you're not a technician, however some simple research would show doing it all change has nothing to do with an oxygen sensor that's not changing its readings. you were speaking with our assistance service manager who was also our customer relations manager. this is the same person who happened to help you with the service work in the first place. Our reputation is too important to trick or manipulate people into doing additional work. If fact, we're booked up for 2 weeks because we can't get to the work that we currently have. So why would we be sabotaging vehicles looking for more. I get that you're frustrated but this review is completely unjust. furthermore, your pricing for oxygen sensors are for parts only an aftermarket. Try contacting another Toyota dealership to test our validity. if you would like the opportunity to speak to me I'm available at 845-296-4261 Ben Carlson Fixed Operations Manager

December 20, 2022

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The best, most accommodating car I have ever experienced. They out of their way to satisfy you. Great cars and great service. More

by albertroberts
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Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

Dec 21, 2022

DCH Wappingers Falls Toyota responded

Albert, thank you for the excellent five-star review! We're so happy our team could assist you and make your experience a memorable one.

Dec 21, 2022

albertroberts responded

You are the best

December 09, 2022

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Excellent job once again, love the tech video and explanation. The professionalism of your service department sets you ahead of the rest. More

by GOEY12241
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Recommend Dealer
Yes
Dec 12, 2022

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

November 24, 2022

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DCH Toyota is consistently excellent in its car care AND its customer service. I have been a loyal customer for 20 years because of this. Once repairs or maintenance service is complete, the cars run good More

by JKENN42857
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Recommend Dealer
Yes
Nov 28, 2022

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and make your experience a good one. We truly appreciate your loyalty to our dealership and look forward to working with you again in the future!

November 15, 2022

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Always a pleasure coming DCH toyota. The entire staff is always professional and accommodating. Jason in service always shows true professionalism and keeps me up to date while my car is More

by T SUTTER
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Recommend Dealer
Yes
Nov 15, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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