Ben Carlson
Ben Carlson at DCH Wappingers Falls Toyota

Ben Carlson | Page 2

Fixed Operations Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
135 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

33 yrs, 6 mos

Languages Spoken

English English

4.8

135 Reviews

Write a Review

135 Reviews of Ben Carlson

August 31, 2023

Dealership Rating
Employee Rating

Just great. No problems. In and out quickly. Reliable and dependable. Everything was great. Have a nice day. More

by ddeansix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 13, 2023

Dealership Rating
Employee Rating

I think is better to Don't Say anything about that dealer Because my experience was not to God More

by TUMIMO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 20, 2023

Dealership Rating
Employee Rating

Sold me a used car with known defects they say they cannot fix. Very unhappy. More

by NikiT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 26, 2023

Dealership Rating
Employee Rating

I was disappointed that the warning lights went on on the dash less than a mile from the dealership. It also took the service manager a long time to contact me. Same with with the wire transfer, that should More

by NikiT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 21, 2023

Dealership Rating
Employee Rating

I am a Toyota for over 20 years alway did a great job on my car More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 07, 2023

Dealership Rating
Employee Rating

Outstanding Customer service. Toyota always treats the Customer as #1. Matt was excellent.. very responsive. More

by Jingju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Matt! We are so glad that he was so helpful during your visit!

April 04, 2023

Dealership Rating
Employee Rating

Everyone is very friendly and good teamwork always. Even on the bad days… I like it More

by kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 30, 2023

Dealership Rating
Employee Rating

Good but they lost my prescription glasses for driving. But good service plus up to date More

by EVETT_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

March 04, 2023

Dealership Rating
Employee Rating

Customer service and service figured out the problem and repaired it without the hassle like other places. More

by ACUCH129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jody 5 stars

Mar 04, 2023

DCH Wappingers Falls Toyota responded

Anthony, I'm glad we were able to speak today and clear up your concerns. As discussed, we've handled everything. Please contact me directly for anyother ocncerns. Thank you, Ben Carlson Fixed Operations manager

January 24, 2023

Dealership Rating
Employee Rating

They definitely stand behind their sales. We had a issue after we got the car home. They immediately fixed it. More

by terryt228
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe DeGroodt

Jan 24, 2023

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was able to help with everything immediately. Thanks for sharing your kind feedback.

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