Erich Beasley | Page 7

I had a very disappointing experience at MBOTW. In 2016, I purchased a brand new G63 when the dealership was fairly new and had an excellent experience. When I decided to purchase the new G63 I decided go I purchased a brand new G63 when the dealership was fairly new and had an excellent experience. When I decided to purchase the new G63 I decided go back to MBOTW again even though I don’t live near their location. I was told there was a 1.5 - 2 year wait list to order the G63 so I got on the list and patiently waited. When I finally ordered I was told that the G63 is now selling for $40K over MSRP. They never told me when I got on the wait list that they would be changing the price of the car by the time I got to order two years later. Had I known this, I would have picked any other Mercedes dealership in Houston because they are not charging over MSRP to their wait list customers (I called all to confirm). It took 5 phone calls and the course of a week to sort out this issue. At one point, one of the managers I spoke to offered to sell it to me for $20K over MSRP instead! I finally talked to the General Sales Manager who was very apologetic and said they would honor the original pricing (MSRP). Then, 3 months later, the car arrives and come to find out they installed silver brake calipers even though I ordered red. The salesman told me that the factory ran out of red calipers so they just put on what they have (other dealerships have told me this is false information). I went through all my emails and confirmed that I did in fact order red brake calipers per the order sheet I approved. A later email I found had the order codes from their end and showed that the salesman incorrectly ordered the calipers to be silver. After asking the salesman about it he had the service department call me who offered to replace the brake calipers for $2,000 per caliper! It’s quite disappointing that they made a mistake on their end but I was having to bear the cost and they made no attempt to rectify the situation. Long story short – This is not the kind of experience you want when spending $180K on a car after waiting two years. Order at another dealership so you don’t have to worry about the price changing on you and your order coming in incorrectly and having no recourse. I am giving them 2 stars since they ended up honoring the MSRP price in the end. More

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My first GLC was destroyed in 2 accidents. I was approached by a former MBOTW salesman about a new(er) model. I am proud to own one of the finest AMG GLC63s in the World. It seems to be the only one approached by a former MBOTW salesman about a new(er) model. I am proud to own one of the finest AMG GLC63s in the World. It seems to be the only one ever painted in the Dakota Brown option. It is the first year for the 4 liter V8, and is everything , and more, than ever expected. From sales, service, parts, and all else, I am thoroughly pleased. Thank you for caring for my "Collector's Model" More

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We had a fabulous experience with Mercedes-Benz of The Woodlands. We were very close to buying a new car from a competing company. We decided to take one last spin around the lot at Mercedes. The, we saw Woodlands. We were very close to buying a new car from a competing company. We decided to take one last spin around the lot at Mercedes. The, we saw it! The 2021 red GLC 300. Trent Hjuler helped us in so many ways. He is knowledgeable, personable, and very patient! We are not young-patience was paramount. In the end, Trent made it all work for us, Trent and Fred Gallucci, Sales Manager. Without them it wouldn’t have happened. I might add that many dealerships these days look dreary , the sales people look unhappy. Mercedes of The Woodlands is the opposite. It is clean, bright and beautiful. More

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Erich and David were extremely accommodating with walking us through our custom ordered GLE350. El made the "check out" process easy, and gave us time to think through decisions privately. We highly recommen us through our custom ordered GLE350. El made the "check out" process easy, and gave us time to think through decisions privately. We highly recommend MBOTW. We are HIGHLY impressed with this team! More

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She is very friendly and i love the environment and the service they have. I would recommend this dealership for you new car❤️. Plz do visit. service they have. I would recommend this dealership for you new car❤️. Plz do visit. More

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Hi my experience with Mercedes Benz of the Woodlands was very professional and efficient. I never experienced such great customer service from all the staff. very professional and efficient. I never experienced such great customer service from all the staff. More

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I drove 3 and half hours to your dealer, and it was worth it. You guys are professional with good experience, loved dealing with you all, you guys made me comfortable and welcoming all the time, with beauti it. You guys are professional with good experience, loved dealing with you all, you guys made me comfortable and welcoming all the time, with beautiful and advanced showroom, every one did their job the way it supposed to be and more, Thank you very much for everything you provided, Good deal . 👍 BTW this is my 10th mercedes I purchased. More

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Knowledgeable Team Erich and his team did a great job of helping me decide on my next car and guiding me through the process. They made purchasing a car quick, enjoyable Erich and his team did a great job of helping me decide on my next car and guiding me through the process. They made purchasing a car quick, enjoyable and comfortable. Thanks again, Kevin L. More

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Wonderful dealership and very professional staff Erich Beasly was very helpful in finding the perfect vehicle for my needs. I would highly recommend this dealership and Erich to anyone looking for a Erich Beasly was very helpful in finding the perfect vehicle for my needs. I would highly recommend this dealership and Erich to anyone looking for a new or used vehicle. More

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Beautiful dealership and a great staff. Erich is very knowledgable about the products. He is a hard worker and very dedicated to the best experience for the client. knowledgable about the products. He is a hard worker and very dedicated to the best experience for the client. More

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