Jim Elefantis | Page 3

Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thru Mercedes Benz Financial at full listed price. Dealer then raised price $4000 and sold to another party while travel arrangements were being arranged to pick up vehicle. True bait and switch. Jim Elefantis GM response was "first come first serve" until last minute. Caused unnecessary credit change as well as cost for wire transfer etc. Stay Away! More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like seeing an old friend than a hassle that car dealerships can so often be. These people are the best! More

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I visited Mercedes-Benz of Silver Spring Md today and was extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious why he has been doing this for 30 years, he cares and knows what he is doing. There was Brad Fisher (Finance), he made our day, not only did he get us a better rate, he saved us money and was very cordial. Then there was Robert Mara (Service), He went out of his way to let us know the past history of our car and what the next three services were and printed them out. Service is of particular interest to my husband and he doesn’t impress easy. Needless to say, he was. Finally there is the leadership (Jim Elefantis). He took time out of his day for us and even assisted us with pricing for a service package. Leadership starts from the top and trickles down. Everyone at this dealership is on the same page and no hassle is the theme of the day, as well as courtesy and friendliness. If you want a fantastic experience from caring people, go to MB of Silver Spring. You will not be disappointed. WELL DONE TEAM!!! More

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Very pleasant car buying experience and a great car. Got a reasonable price, and trade in value. Very happy with the purchase. Will definitely recommend this dealership to my friends. a reasonable price, and trade in value. Very happy with the purchase. Will definitely recommend this dealership to my friends. More

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Charlie Miller Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller took his time showing me the GL various models and letting me test drive each one. He worked with me to come up with a vehicle and payment that fit my needs never rushing me. I would highly recommend this location and team. More

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Great knowledge and friendly and trustworthy. In and out service. Ease of business was great. Trade in was done well and gave me top dollar. service. Ease of business was great. Trade in was done well and gave me top dollar. More

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Outstanding service department. Excellent customer relations and transparent pricing. Excellent at explaining what needs to be done and what the options are. I come back to this dealership because of relations and transparent pricing. Excellent at explaining what needs to be done and what the options are. I come back to this dealership because of its service department. More

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My, Opinion... My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He was knowable in all aspect of the vehicle, and the service department is top natch. All Of the staff courteous. More

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My experience Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am plea Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am please with my perches,and if I decide to use this dealership again I hope I will get a better deal. More

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