Joshua Johns | Page 9

Bryce Mann 5 stars as well. He did a great job. Helped me through the whole process. He did a great job. Helped me through the whole process. More

by MONSTER54 Verified Customer Verified Customer

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Overall great experience from start to finish. Joseph and Josh were awesome to work with. Joseph and Josh were awesome to work with. More

by KAROBKIE Verified Customer Verified Customer

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My experience with Wappingers Toyota was a very positive one. Everyone was nice , easy going, and friendly. We didn’t feel pressured and we feel very pleased with the truck we purchased. Thank you for maki one. Everyone was nice , easy going, and friendly. We didn’t feel pressured and we feel very pleased with the truck we purchased. Thank you for making this a such a nice process. More

by JGREEN692 Verified Customer Verified Customer

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Amazing dealership very helpful and the process was so smooth and painless would recommend to anyone smooth and painless would recommend to anyone More

by JBONILLA514 Verified Customer Verified Customer

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This is the second car purchased with DCH. I’ve had a great experience. TOP NOTCH I’ve had a great experience. TOP NOTCH More

by VICKI.CAMPBELL40 Verified Customer Verified Customer

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Very good dealership with a great staff in very pleased with my service I'm very convenient with my service I'm very convenient More

by FORTUNATOROBERT384 Verified Customer Verified Customer

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Very helpful. Personable. Good guys worked with me. Not pushy. Knowledgeable. Well run dealership. Would do business again Personable. Good guys worked with me. Not pushy. Knowledgeable. Well run dealership. Would do business again More

by BCONS13 Verified Customer Verified Customer

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Service is great no complaints did a great job on my car will be coming back soon will be coming back soon More

by Afak Verified Customer Verified Customer

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DCH Wappinger Falls Toyota has been great. Joshua took his time with us to work out a deal overall extremely satisfied with what we received and DCH took the time to walk us through everything Joshua took his time with us to work out a deal overall extremely satisfied with what we received and DCH took the time to walk us through everything show us everything definitely recommend. We had our almost 2 year old and the staff were amazing and friendly provided crayons and balloons to help keep busy while we worked out the deal! This will be our second car bought through DCH and I know without a doubt if and when we need a new or used car we will be returning!! They rock!!! More

by jasonziggy Verified Customer Verified Customer

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We started with a lovely young salesman named Christian Behrns. He was extremely helpful, made good suggestions, was respectful of our budget, and found vehicles that matched our needs and wants. Upon revi Behrns. He was extremely helpful, made good suggestions, was respectful of our budget, and found vehicles that matched our needs and wants. Upon reviewing paperwork later in the week we found optional accessories in a charge that was not explained to us by the finance person who we saw on our first visit and he wasn't very pleasant. We were disappointed that the optional accessories were things that had already been done to the vehicle, so they weren't exactly options for us. That was extremely disappointing on behalf of Toyota. Christian returned phone calls Promptly and reached out as necessary to get insurance information and make sure everything was going smoothly. The next day I received a call from Corey who was as confused as I was that Christian had left the dealership. I did reach out and speak with a manager named Josh, Who was extremely helpful and kind. Our frustrations , however , were mounting , given the lack of communication From the dealership itself. I was told that Angel would be our finance person and he was ready to help when we were closing the purchase a few days later. Josh said he would do whatever he needed to do to improve communication and would find a way to accommodate us for the difficulties during the week In regards to communication. When we came in on Saturday to pick Up the vehicle and hand over a check, our appointments started 30 minutes late, And honestly, the only compensation we were offered for some of the miscommunication by Toyota was employee pricing for an extended warranty which we had already indicated we were not interested in, so this was not of benefit to us in any way nor did it compensate us for the miscommunication from Toyota. Corey Was extremely kind and helpful and got the car ready for our pickup. He said he was happy to help out and understood that it was kind of an unusual and awkward situation. Christian deserves the full commission From the sale because other than closing the deal, he did everything we asked, was helpful, and asked questions of more senior people to make sure he was doing everything right. We were very satisfied with how we were treated as humans by Christian and Josh and Corey. Angel Was very nice and answered all of our questions, but again, we had been informed that Toyota would be going out of their way at the finance appointment to compensate us for the inconveniences and miscommunication during the week. This entire process happened within the span of one week from our first test drive to handing over a check and driving away with a new car. More

by COPPER5228 Verified Customer Verified Customer

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