Joshua St. Germaine
Joshua St. Germaine at Lithia Toyota of Medford

Joshua St. Germaine

Sales Professional

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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64 Reviews
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64 Reviews

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64 Reviews of Joshua St. Germaine

May 05, 2022

Dealership Rating
Employee Rating

Not pleased with the way business is run. Bought a car with power train issues. When I brought it to the service center, they said there was nothing wrong. They also used a quarter of a tank More

by HR_CAHILL
Customer Service
Friendliness
Price
Recommend Dealer
No
May 09, 2022

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Troy Kloke, General Sales Manager

May 11, 2022

HR_CAHILL responded

It started once we got the car home. It started slipping gears, felt like stuttering. Then the shocks started making noise. We brought it back up and were told there was nothing that could be done. Tried getting into a different car, which was a joke. We took it to the service dept, they found nothing, so they said. It took some arm twisting just to get the diagnostic screening covered. When I took it for the service apt, 9 am on April 15th. We drove up from California, where we live, and were told they couldnt get the car in that day and that we would have to leave it. We waited all weekend and didnt hear back about the car until late the following Monday. We were told they found nothing. I go to pick it up on Tuesday to find they didnt find anything and had used a quarter or a tank of gas, to supposedly drive 10 miles. They would replace the gas used. I drove home and found that the issues i had exoerience suddenly went away. No more slipping and no noise from the shocks. The issues started back up today. I feel like this company hasnt been honest about the csr and hasnt upheld all the good reviews people send in.

September 28, 2021

Dealership Rating
Employee Rating

Everything was ok with the person how tack tu me about my purchase of the Toyota More

by FRANCISCOBUGARIN52
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Templer , Tyler

Sep 29, 2021

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business, Francisco, and hope to see you again soon! Troy Kloke, General Sales Manager

January 25, 2021

Dealership Rating
Employee Rating

I’ll purchasing my vehicle I had a couple good experiences as well as one bad one. Unfortunately all it takes is one rude salesman to leave a bad taste in your mouth. More

by NIKNEVIS
Recommend Dealer
Yes
Jan 25, 2021

Lithia Toyota of Medford responded

Nik, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up when dealing with our sales team. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Troy Kloke, General Sales Manager

December 09, 2020

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Employee Rating

Joshua St. Germaine was the sales person I worked with in trading my car in for a newer, Toyota certified used car. He was very helpful in working out a deal that I think was good for both of us. And he co More

by wlamb55
Recommend Dealer
Yes

Other Employees Tagged: Bryce Beatty, Cate MacPherson

Dec 10, 2020

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

December 08, 2020

Dealership Rating
Employee Rating

Fast friendly not pressured sales team worked to get what I wanted they found me great financing at an affordable rate the teams was kind clean and very respectful going out of the way to get me taken c More

by BALENTINE001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Matthew Uri

Dec 08, 2020

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

November 18, 2020

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Employee Rating

We were very happy with the service at Toyota! We will definitely use this dealership again. They did everything they said they were going to do and we never felt pressured into the sale. More

by HeatherGriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Berg, Troy Kloke

Nov 18, 2020

Lithia Toyota of Medford responded

Thank you, Heather! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

November 06, 2020

Dealership Rating
Employee Rating

The staff and management were very helpful, polite and non pushy as well as did not coerce us into making a deal we did not want to make. I believe both parties were greatly satisfied with the car buying More

by SKAYLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Berg , Sam Galaviz

Nov 06, 2020

Lithia Toyota of Medford responded

Thank you for your business and this review! We're happy to hear that Joshua and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Troy Kloke, General Sales Manager

October 22, 2020

Dealership Rating
Employee Rating

Very little give on the price of a new car, but I guess that is the new standard since cars are now priced lower to begin with. Was in and out in one hour(ish) which was nice for a new car purchase! Josh More

by ELEMINSTER4491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cate MacPherson

Oct 22, 2020

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! Troy Kloke, General Sales Manager

October 14, 2020

Dealership Rating
Employee Rating

Joshua St. Germaine and Bryce Beatty were calm, helpful, knowledgeable and patient. They helped us meet our needs regarding the type of car we bought, find the car with the features we cared about, and ge More

by RUBENSTEIN.LISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Beatty

Oct 14, 2020

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad Bryce and Joshua were able to help you and we hope to see you again! Troy Kloke, General Sales Manager

August 10, 2020

Dealership Rating
Employee Rating

New Highlander purchase Needed to replace my 2006 Highlander which I purchased used from Medford Lithia Toyota store eleven years ago. Bryce, Joshua and Cate made the transac More

by swar101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Beatty, Cate MacPherson

Aug 10, 2020

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

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