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Juan Fletes

Overview Reviews (87)

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Juan Fletes

Juan Fletes | Page 3

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.7

87 Reviews

Overview Reviews (87)

4.7

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Juan Fletes

April 27, 2026

Dealership Rating

Employee Rating

Juan was very professional and courteous, fast service and received my car back when it was quoted. and received my car back when it was quoted. More

by livnmac

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 27, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I’m delighted to hear that Juan provided you with professional and courteous service and that your car was returned as quoted. I appreciate your feedback, and we look forward to assisting you again at Mark Christopher Auto Center! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 24, 2026

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Since the first moment I reached out to dealer everyone has been courteous and mindful of my time. I been very blessed with my experience from Juan and Mario has been courteous and mindful of my time. I been very blessed with my experience from Juan and Mario More

by torresfam5

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Apr 24, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I’m thrilled to hear that your experience at Mark Christopher Auto Center was positive and that Juan and Mario provided you with excellent service. We appreciate your kind words and look forward to welcoming you back soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2026

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Average dealer ship nice waiting areas but they take your entire life to don anything. Wait time are out of control. 2 weeks ago I waited 3 hours for an oil change. Where did you go for the oil the Middle Ea entire life to don anything. Wait time are out of control. 2 weeks ago I waited 3 hours for an oil change. Where did you go for the oil the Middle East? The other day had a 8:30 am appointment to have a new light installed my truck wasn’t ready until 4:30 pm wild! More

by Matt67227

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Apr 17, 2026 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. Matt. I understand that waiting times can be frustrating, and I appreciate your feedback regarding the service you received at Mark Christopher Auto Center. We strive to provide timely service and will take your comments into consideration to improve our processes. If you have further concerns or would like to discuss your experience in more detail, please feel free to reach out to me directly. We hope to have the opportunity to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2026

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Employee Rating

Friendly staff. The vehicle was well taken care of with all concerns addressed. Attentive management team. The vehicle was well taken care of with all concerns addressed. Attentive management team. More

by ltoons07

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Nobu Damon , Erika Hernandez

Apr 15, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your kind words about our friendly staff and attentive management at Mark Christopher Auto Center. I'm glad to hear that your vehicle was well taken care of and all your concerns were addressed. We look forward to seeing you again for your future automotive needs! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 05, 2026

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They were very helpful and respectful due to my situation with a breathalyzer in my truck. with a breathalyzer in my truck. More

by bheeney721

Verified Customer

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Recommend Dealer

Yes

Apr 06, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words! I’m glad to hear that you found us helpful and respectful regarding your situation with the breathalyzer in your truck. At Mark Christopher Auto Center, our team strives to provide the best service to all our customers. I appreciate your feedback, and we look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 05, 2026

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Very good customer service , I would like to know a little bit more details about the process little bit more details about the process More

by joseluisderugama

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri, Edy Lopez, Dino Picanzo, Javier Juarez, Cesar Luna, Sam Abdelmesseh

Apr 05, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback, Jose. I’m glad to hear you had a great experience with our customer service at Mark Christopher Auto Center. If you’d like more details about the process, please feel free to reach out, and we will be happy to provide you with the information you need. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2026

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My experience with this dealership is with the service department. I've numerous repairs and everytime Juan was very courteous and helpful. I will be a returning customer. department. I've numerous repairs and everytime Juan was very courteous and helpful. I will be a returning customer. More

by Dan

Verified Customer

Recommend Dealer

Yes

Mar 14, 2026 -

Mark Christopher Auto Center responded

Dan, thank you for your wonderful review! I'm excited to hear about your positive experience with our service department and that Juan provided you with courteous and helpful service. I appreciate your feedback, and we look forward to welcoming you back to Mark Christopher Auto Center for your future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2026

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Juan is fantastic and the reason I continue to go back to Mark Christopher. I should see if he wants to come work for me! Mark Christopher. I should see if he wants to come work for me! More

by Nick

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Feb 26, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words, Nick! We’re glad to hear that Juan has made such a positive impression on you during your visits to Mark Christopher Auto Center. I truly appreciate your loyalty, and we look forward to seeing you again soon! If you need anything in the meantime, feel free to reach out. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 19, 2026

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Everyone in all departments is very helpful, from service to sales. Great experience for anyone getting service done on their vehicle. to sales. Great experience for anyone getting service done on their vehicle. More

by yhoyuela

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Cesar Luna , Leslie Fuentes, Joe Lopez

Feb 19, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Mark Christopher Auto Center and that our team across departments made a positive impact. I appreciate your support, and we look forward to seeing you again for any service needs in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 08, 2026

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They took too long to do the maintenance. I asked for a car wash, but didn't do a good job. I didn't complain because it was free. I asked for a car wash, but didn't do a good job. I didn't complain because it was free. More

by sandrasanchez1935

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Juan Fletes