Karina Gonzalez

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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Service was fast and friendly. Clerk seemed knowledgeable and honest. I would return for my next service. Clerk seemed knowledgeable and honest. I would return for my next service. More

by VPREI28 Verified Customer Verified Customer

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As far as I can tell this service was done: thorough & efficient. Service personnel was excellent. efficient. Service personnel was excellent. More

by CD1 Verified Customer Verified Customer

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Your dealership was prompt on time and courteous. The diagnosis of what was wrong with the car was. The diagnosis of what was wrong with the car was. More

by billpcox Verified Customer Verified Customer

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Good with helping to see what's wrong with my vehicle, and helping with looking for a vehicle. and helping with looking for a vehicle. More

by ddscott01z Verified Customer Verified Customer

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Phenomenal. Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Coro Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Corolla, 2 bramd new Rav 4s and 1 used Rav 4. They are all XLE models. We also repair our vehicles at Maita Toyota. That means we trust them and I believe they trust us too. Anything Toyota is from Maita Toyota for us. More

by MOMOHMALLAH Verified Customer Verified Customer

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They provide great customer support. The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at dif The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at different points of the service/repair process. More

by wasiqg Verified Customer Verified Customer

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I am always receiving a good quality service at Maita Toyota. People here are nice and friendly! Toyota. People here are nice and friendly! More

by rusetss Verified Customer Verified Customer

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I’ve gotten to where I refuse to do reviews when I’m required to do written review with a dictate about number of words required to do written review with a dictate about number of words More

by GEFINE Verified Customer Verified Customer

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Very bad experience - They have confirmed that everything looks good without checking the vehicle thoroughly- Tire pressure indicator and pops up Maintenance required soon message on the dashboa everything looks good without checking the vehicle thoroughly- Tire pressure indicator and pops up Maintenance required soon message on the dashboard. More

by pvs012 Verified Customer Verified Customer

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