Keith Jackson | Page 2

Everyone is so very professional from the minute you walk in and Greg Bain is the best to work with. in and Greg Bain is the best to work with. More

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Great all around service. Traded my FJ cruiser in which I love. I bought a used vehicle. The whole experience has been a pleasure love. I bought a used vehicle. The whole experience has been a pleasure More

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Toyota of Cleveland TN.092020. Was charged $842.61 for service at Toyota of Cleveland. . Driveability $63.99-The ABS and Traction control were flashing. They advised me to change my battery, and it ende service at Toyota of Cleveland. . Driveability $63.99-The ABS and Traction control were flashing. They advised me to change my battery, and it ended up being the brake light switch.. That I figured out this month August 2021.. $20.00 at O'Reilly auto parts which I fixed this year...not a low voltage problem. Steering suspension was charged $ 252.99, which should have been COVERED UNDER THE RECALL..because this is the second time repairing LEAF SPRINGS under RECALL at Toyota of Cleveland. They said it was the bed assembly lose. How much does it cost to torque 4 bolts to specs???..$60.00 per bolt!!!!!!!???!!!!A RECALL ISSUE THAT I WAS CHARGED FOR!!!. I sent my wife to this dealer where we bought the truck, and I thought I could trust them to take care of her without my presence, and yet they took advantage of her. When someone spits during Covid on their hand to wipe off the powder left on the hood after headlights were cleaned was and is very nasty..no car wash after being there from 9 a m.-and leaving at closing time, and no car was offered to my wife until approximately 3 p.m..after my wife walked across the hwy to get food. Leaving Bungee cords on passenger floor board is not acceptable, it should have been placed where they took it out of bed of truck. This was an awful experience for my wife. CAN'T TRUST TOYOTA OF CLEVELAND!!!. WILL NOT RETURN SINCE WE GOT CHARGED ON THE RECALL ON LEAF SPRINGS, AMONG WHAT I JUST WROTE. JAMES R. BECKLER. More

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This is the best dealer I’ve ever worked with! Everyone is helpful and committed. Ethan and Crystal Thompson are awesome! You have earned a loyal customer and we will be back! is helpful and committed. Ethan and Crystal Thompson are awesome! You have earned a loyal customer and we will be back! More

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Greg Banes is an excellent salesman. He did everything in his power to make me happy. He made sure that I got exactly the truck I wanted. And sales manager Shane was also great. Both of them went above and b his power to make me happy. He made sure that I got exactly the truck I wanted. And sales manager Shane was also great. Both of them went above and beyond to ensure I was pleased with my purchase. More

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Fast and exceptional service matched only by the wonderful people. Tom Trout is the best. Toyota of Cleveland stands behind their vehicles and goes above and beyond in their service. wonderful people. Tom Trout is the best. Toyota of Cleveland stands behind their vehicles and goes above and beyond in their service. More

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Greg Bain is ALWAYS the most helpful sales agent ever! I come back to Toyota because of him! This will be my 4th vehicle from Toyota of Cleveland. come back to Toyota because of him! This will be my 4th vehicle from Toyota of Cleveland. More

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Very friendly and helpful with any questions. Had good prices on vehicles. Took time and stayed over 3 hours after time to close to finish up the sale. prices on vehicles. Took time and stayed over 3 hours after time to close to finish up the sale. More

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I could not have asked for a better experience! Great service! They made the experience very easy and were willing to go the extra mile for us! service! They made the experience very easy and were willing to go the extra mile for us! More

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Two faced is probably the best way to describe Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Kee Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Keeping long term business and valuable employees. Make the drive to the next closest Toyota dealer. They won’t talk negatively about you after you’ve completed business with them ;) More

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