Kevin Sonnier

Ainsley is Awesome she always makes sure the car is finished on time and sets up pick up and delivery I would highly recommend Ainsley. finished on time and sets up pick up and delivery I would highly recommend Ainsley. More

by elisjr3092 Verified Customer Verified Customer

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Benito my sales person was a professional and helpful from the beginning to the end of my purchase. My kids love the new car. Best experience. I will recommended to my family and friends. from the beginning to the end of my purchase. My kids love the new car. Best experience. I will recommended to my family and friends. More

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Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! detail for the customer. They make you feel like family! More

by emilianwhite Verified Customer Verified Customer

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Very pleasant experience! I love my Big Star family! They are amazing people. Everyday the same treatment. I love my Big Star family! They are amazing people. Everyday the same treatment. More

by JENNRYAN720 Verified Customer Verified Customer

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Superior customer service for online buyers. Couldn’t ask for a better dealership to buy from! They went out of their way to expedite the online sale and deliver the Escalade as soon as possi Couldn’t ask for a better dealership to buy from! They went out of their way to expedite the online sale and deliver the Escalade as soon as possible. Had the best experience with Mark selling me the car, he updated me every day with the status quo and even expedited the shipping for me. The car was in excellent condition and shiny like a 10 karat diamond at the time of delivery, Wish I would live closer and could use them for all services needed. I highly recommend Big Star Cadillac! More

by Arg36970 Verified Customer Verified Customer

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Website deceptive Sales manipulate Financing dishonest Non responsiveness Vehicle Servicing takes hours even if they ask you to come in. Worst car buying experience ever and the GM doesn't e dishonest Non responsiveness Vehicle Servicing takes hours even if they ask you to come in. Worst car buying experience ever and the GM doesn't even care. More

by ryork-westbrook Verified Customer Verified Customer

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Bobby is an amazing Service Advisor! Ha has always taken care of our vehicles needs and getting our vehicles in and out of service in a reasonable and timely manner. He has been our serv Ha has always taken care of our vehicles needs and getting our vehicles in and out of service in a reasonable and timely manner. He has been our service advisor for over 7 years! We highly recommended him and his service team at Big Star Cadillac. More

by CLOZ Verified Customer Verified Customer

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The service I received at Big Star was truly remarkable, and I highly recommend it to anyone looking for a Cadillac dealership. and I highly recommend it to anyone looking for a Cadillac dealership. More

by rhonda_98 Verified Customer Verified Customer

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Very friendly dealership greeted me as soon as I walked the door, large selections of vehicles to choose from new and used the door, large selections of vehicles to choose from new and used More

by aontiver1 Verified Customer Verified Customer

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I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More

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