Michael Herron | Page 9

Painless Car Shopping Everyone I have dealt with at Annapolis Mercedes Benz couldn't have been nicer. Jeff was so helpful and such a nice, genuine person. He searched all Everyone I have dealt with at Annapolis Mercedes Benz couldn't have been nicer. Jeff was so helpful and such a nice, genuine person. He searched all over the US to find just the car I wanted, and it's perfect. Larry in the finance department was also a pleasure to work with. I highly recommend Annapolis Mercedes Benz: great people and great cars! More

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Incredible dealership who puts the customer first I have worked with Wayne Discuss for over 15 years and his customer service is the best in the industry. I have recommended Wayne to friends and fami I have worked with Wayne Discuss for over 15 years and his customer service is the best in the industry. I have recommended Wayne to friends and family who have all purchased from him and it is always an incredible experience. Wayne is extremely knowledgeable about the Mercedes brand always make sure you get the right car. In addition, the service side of the business is also exceptional. More

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Amazing Experience It was a pleasure working with Derek Nedd. He treats customers like you would expect when buying a car. Derek is a great salesperson who is absolutely It was a pleasure working with Derek Nedd. He treats customers like you would expect when buying a car. Derek is a great salesperson who is absolutely helpful, patient, personable, friendly, knowledgeable, and attentive to client needs. Derek pays attention when asked questions and takes time to explain in details. I appreciate his time and effort working with me. I am completely satisfied with my experience purchasing my Mercedes Benz. More

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Good sales and maintenance services and fair prices My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and ver My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and very helpful when you have questions, especially about new models with complex features. Prices are reasonable, and while probably not the lowest possible, their positive and respectful attitude as well as an efficient and friendly service department makes it a great experience to lease with them. More

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Totally professional and 1st Class I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process absolutely painless. My Sales Associate Andrew Gallagher was professional and very knowledgeable about the different models. The manager and the financial executive were all very pleasant and helped to make the transaction as quick and efficient as possible. The showroom was well stocked with a variety of all the models. Even the "car runner" were super friendly and professional. I would highly recommend Mercedes of Annapolis to other buyers. More

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Friendly & Honest Sales Team Reviewing my lease options, they did not try to push a sales on me! Instead, they provided great feedback on coming back at a more favorable time, clo Reviewing my lease options, they did not try to push a sales on me! Instead, they provided great feedback on coming back at a more favorable time, closer to my lease renewal. I was expecting some gimmicky deal, but thankfully, that didn’t occur. More

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Amazing service The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the pl The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the place to take your Benz to, new or used, as they pay attention to every detail. My salesman Jeff Sunstrom and the general manager also followed up with the service department to see what could be done, as it was a brand new car. Great service, beats every visit i made to bmw service departments, coming from 4 bmws. More

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Excellent service in leasing This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marve This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marvelous service in putting together all the paperwork, making sure the car was in perfect condition and explaining new features. Mercedes Benz of Annapolis is highly recommended for great, friendly service. More

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Salesperson was a great guy...management not so much. Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with the bank and that they could not sell me GAP insurance due to my status as a military spouse. I would need to sign another buyers order and either get no GAP insurance or have to secure a different loan. Fortunately, my credit union offered acceptable loan terms with GAP. I spoke to the Sales GM, Mike, and explained that due to the inconvenience of having to go get my loan paperwork reprinted, review/sign the buyers order paperwork (again) and overall just having this issue weigh on me for a week while I was out of town that I would like the $299 processing fee refunded to compensate me for the hassle. Apparently Mike can't make a $300 decision on his own and had to consult the owner, resulting in an offer of $150 to me (since I had to go get them a check, says Mike). Clearly, these guys are missing the point. Getting them a check wasn't difficult, it's more of the principle -- they screwed up and I had to do some running around and worry about not having a secured contract for the vehicle. Last time I or any of my family will ever deal with these folks. More

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Experience Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricin Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricing More

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