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Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
1,028 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

33 yrs, 10 mos

Industry Experience

39 yrs, 9 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,028 Reviews

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1028 Reviews of Mike Brandvold

May 06, 2026

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Employee Rating

Good experience. Polite staff. Helpful. Should find better finance company to get rid of 3% Credit card fee. More

by FMRPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tucker Ressler

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May 06, 2026

Klaben Ford Lincoln responded

Thank you so much for taking the time to provide your honest and candid feedback and for the positive comments about our team. We ask for this through many different venues so that it tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments it appeared we failed in clearly communicating and making sure you were aware and comfortable with all aspects of payment and options available for you to do so before repairs were complete. If this is the case, I apologize, no excuses. Unfortunately, as all small businesses are experiencing, additional fees and surcharges are continuously being added on to consumer payment services. Might I have just a few more minutes of you time at your convenience to discuss further and work towards a resolve that you are comfortable with? My direct contact information is below. We realize and are fortunate that our team members are what defines us and puts us in the position to continuously have the opportunity to earn our guests trust and their business based on their confidence in our customer first culture. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 - sbradford@klaben.com

May 05, 2026

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Employee Rating

This team is caring, professional, dedicated and will get the job done. My choice every time. More

by 7TEDDYBEAR61
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Recommend Dealer
Yes
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May 04, 2026

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Mike always gets me in and out, never suggests extra work unless truly needed. I will continue to schedule my car service with Mike Brandvold. More

by Paula
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

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April 29, 2026

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Extremely knowledgeable and professional, Mike's customer service is outstanding. Great experience every time. Thanks! More

by larryblack0990
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Recommend Dealer
Yes
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April 25, 2026

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Addresses issues that are presented @ time of appt. Appears genuinely interested in pleasing the customer. Keeps on schedule as much as possible. Overall a very pleasant individual. More

by benjamingaskell21
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

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April 14, 2026

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Jenn is absolutely amazing at her job. We were treated like family as we always are at Klaben Ford but this was our first time with Jenn and she did not disappoint us at all. Explained eve More

by Jmikesina63
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christine Klaben, Jennifer Bowen, Michael Uzl II, David Klaben

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April 13, 2026

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Service team and valet is very accommodating. Service was provided in timely manner and completed as promised. More

by ETMOD
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Recommend Dealer
Yes
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April 10, 2026

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This is my 4th car purchased from Klaben. Chris Moldas truly makes the buying experience easy. He is very knowledgeable and answers all my questions. He provides great customer service! I hig More

by lp
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Kristin Bruner

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April 10, 2026

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Employee Rating

Mike is always nice and polite and makes me feel like my car is in good hands. More

by ms6richardson
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Recommend Dealer
Yes
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April 09, 2026

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Service rep was great, but had questions about what they found wrong. Worked out as the rep assured me my thoughts were not accurate. More

by Rclay
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Recommend Dealer
Yes
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Apr 11, 2026

Klaben Ford Lincoln responded

Diane, Thank you for taking the time to post your review. We share this with our entire team and use it in knowing what we are doing well as well as areas needing improvement. A four star rating means we did well, but it also means we could have done better in someway. Sometimes it’s just a small attention detail or a missed step. Other times It is a mistake. It was a pleasure meeting you over the phone yesterday and thank you for clarifying your questions on our findings after reviewing inspection video. Your complimentary words for Mike and the Team were greatly appreciated and shared with all of them. As we discussed, we will continue working hard to provide the level of service you deserve and earn your 5 Star approval. I, Mike, and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

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