Mike Coleman

A very nice new facility. Everyone was welcoming and upbeat. From Rick, to all the others and even the salesman that asked if I would like a free appraisal on my car if I wis Everyone was welcoming and upbeat. From Rick, to all the others and even the salesman that asked if I would like a free appraisal on my car if I wished to trade, was nice. I will be back More

by SHOT9UNDERPAR Verified Customer Verified Customer

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Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great! great, great, great, great, great, great, great, great! More

by moetami Verified Customer Verified Customer

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All the people involved with my car's purchase were veery professionals. Thanks for your assistance. professionals. Thanks for your assistance. More

by cnkons Verified Customer Verified Customer

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Dino and the rest of the guys in the service department take great care of their customers and go the extra mile every time! take great care of their customers and go the extra mile every time! More

by philandsherron Verified Customer Verified Customer

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I’ve had the best experience here! Everyone is so amazing and took their time to fully explain the answers to all my questions. Tyler was amazing to work with and made my first car-buy Everyone is so amazing and took their time to fully explain the answers to all my questions. Tyler was amazing to work with and made my first car-buying experience perfect! More

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The GSM at this store is the best. I highly recommend them to anyone interested in a vehicle. I highly recommend them to anyone interested in a vehicle. More

by BLWALKER1219 Verified Customer Verified Customer

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I write this review with the intent it appears is requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative r requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative response or that we won’t return to Ken Garff. We’ll return wherever Mike Coleman and Joey Burns are. It started with the need to trade in an old vehicle in which Mike offered an extremely fair trade to the extent that we had no interest in even trying another dealership to buy from. Joey and Mike both were very helpful in narrowing down options of what we were looking for. We had bought from Marna earlier this year and had a wonderful experience and was looking forward to possibly working with her again. It was Mike’s day off, but I told Joey when I would be arriving, he was in SLC but told me to ask for Walker. Walker was busy, so they asked for Marna in which she was also busy, but Jeremy was there to help. We were asking for one of Joey’s options, but Jeremy listened carefully and took notes to what we were looking for and navigated us through the website and showed us a few things in which we settled on looking at the car that we eventually bought. Jeremy was great to work with. My dad was in the car business for 30 years and I literally can’t stand the typical car salesman. We’ve been very impressed with those we’ve worked with at Ken Garff. Everyone seems very real and genuine. Until we met Isaac. Having spent some time with my dad as he was the old GM at Petersen on your current lot, he would point out the typical xxxxxx-bag salesman tactics. One such tactic, is to make people wait. You make them wait and wait until they’ll practically sign anything just to get off the lot. If there’s anything customers hate it’s: 1 – Waiting 2 – No communication 3 – Waiting forever This is what happened to us. We settled on the car, and we told Jeremy we had about an hour before we had to leave. Even 25 years ago on my dad’s lot, I saw Bank Finance approvals come in around 10 minutes, 15 minutes tops. Jeremy left to go talk to Isaac at about 11:20. Our son was getting out of school at 12:30, and my wife had a tutoring appointment with an 8th grade Ukrainian refugee who was failing her classes. We waited, and we waited, and we waited. No communication with anyone what was going on. We didn’t even know who Isaac was. At 1:45, our son now sitting under a tree for almost an hour-and-a-half, and my wife having missed her appointment with this poor refugee student, Isaac finally showed up, acting like it was bad news we were signing with Golden West. (Still not sure what that was about.) We understand if there’s a bad guy on the lot – it’s the finance guy. He’s the guy that’s trying to up-sale all the warranties and add-ons. So, you would think the dealership would make sure the finance guy wouldn’t give customers the “xxxxxx-bag car salesman” vibe. We had already signed up for almost all of the warranties, so when he got to the warranties signing page, he started going through the list we signed up for and even at the end kind of mumbled under his breath for the one he added on to push. Because neither of us understood the mumbling we asked some questions of how much difference in monthly payments the additional warranty was, and we debated back and forth for a minute until we decided to go ahead with it. Additional note – this was the interior exterior coverage of the car. So now Jeremy had to give us back the keys to the car we just got rid of so we could go pick up a our kid and buy him a milk shake for being so patient, because your service crew now had to comb through the car in and out to make it spotless and some poor guy spent the rest of his day trying to buff out the paint, which to Joey’s credit he finally made the call that the car just needed to be repainted. Once again, we’ll go back to wherever Mike Coleman is, he’s our guy! But we’ll probably be a little less patient when it comes to financing. Thanks again for an awesome car. More

by cSTOWELL Verified Customer Verified Customer

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Mike Coleman is our go to guy, and we've referred my in-laws to him as well. We can always count on his honest, no-pressure approach and friendship. There's no doubt he has the customer's best interest in-laws to him as well. We can always count on his honest, no-pressure approach and friendship. There's no doubt he has the customer's best interest in mind. More

by cSTOWELL Verified Customer Verified Customer

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We came to the the dealership to work with Mike Coleman on purchasing a new Honda. Even though we knew him prior to coming in he was 100% professional and informative through the whole process. We reserved on purchasing a new Honda. Even though we knew him prior to coming in he was 100% professional and informative through the whole process. We reserved a CR-V that was what we were looking for and was kept up to speed on the process while we waited. Once the vehicle arrived we came in to finalize everything and it was a wonderful and stress free process. Overall this was the best car buying experience that we have ever had. We will definitely be back in the future when we are looking to buy another vehicle. More

by DANNON HARTMAN Verified Customer Verified Customer

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We have been buying our cars from Mario at Ken Garff Riverdale for 8 years now. He always goes above and beyond to take care of us! Thank you Mario! Riverdale for 8 years now. He always goes above and beyond to take care of us! Thank you Mario! More

by Cutler Verified Customer Verified Customer

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