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Mona Crooks
1,241 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
33 yrs, 8 mos
Industry Experience
33 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,241 Reviews
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1241 Reviews of Mona Crooks
October 19, 2025
I continued to receive updates on my repair. Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving i Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving it More
by EKOSLA1039
Verified CustomerOther Employees Tagged: Carl Bujorian, Gavin Fano
October 16, 2025
Mona has been my go to for many years. She is knowledgeable and honest. Communication is excellent She is knowledgeable and honest. Communication is excellent More
by Happy Girl
Other Employees Tagged: Terry Baughman, Richard Klaben, Christine Klaben, Jennifer Bowen
October 15, 2025
They are 100% customer oriented and really know how to take care of you and understand your needs! take care of you and understand your needs! More
by Sroth2
Other Employees Tagged: Bo Stewart
October 15, 2025
Took my 2012 F150 in for cam phasers, worked with Aaron, Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated issue. Everyone at Klaben was very helpful on getting my truck back and me into a rental. Issue was diagnosed, repaired and I received it back very quickly. They kept me informed on all repairs and what was needed. Klaben has now gained a new customer. Thank you all for taking care of my vehicle and me. More
by wmdouglas72
Other Employees Tagged: Steve Sigmund, Aaron Heinlein , Cody
October 10, 2025
Klaben Ford is top notch, wouldn’t go anywhere else. Mona is an elite service advisor, best in the business. Mona is an elite service advisor, best in the business. More
by tcasto9322
Other Employees Tagged: Mike Brandvold, Joe French, Tom Alcorn, Sean Bradford, Rob Simon
October 10, 2025
The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. Mona is the best service advisor in the business. More
by tcasto9322
Other Employees Tagged: Mike Brandvold, Joe French, Tom Alcorn, Sean Bradford
October 09, 2025
The service at Klaben Ford is fantastic. They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderfu They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderful experience. More
by MOON9777
Other Employees Tagged: Mike Brandvold, Joe French, Anthony Thurman Jr
October 09, 2025
Have been going to Klaben Ford for over 20 years. . Their service department is top notch and Joe French has always taken great care of me. . Their service department is top notch and Joe French has always taken great care of me. More
by MOON9777
Other Employees Tagged: Mike Brandvold, Joe French, Anthony Thurman Jr
October 08, 2025
I did this survey twice already in the last five days thank you very much thank you very much More
by mhoffa984
Other Employees Tagged: Joe French, Kim Wolfram, Tom Alcorn, Michael Van Hoose, Rob Simon, Steve Sigmund, Jeremy Webster, Brandon Bart, Anthony Thurman Jr
October 08, 2025
Joe was friendly, knowlegeable & efficient. I highly recommend this dealership & particularly Joe. As an aside, my son buys all his vehicles here. I highly recommend this dealership & particularly Joe. As an aside, my son buys all his vehicles here. More
by drm-427
Other Employees Tagged: Joe French, Rob Simon
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