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Mona Crooks
1,198 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
33 yrs, 3 mos
Industry Experience
33 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,198 Reviews
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1198 Reviews of Mona Crooks
Verified Customer
May 12, 2025
I was told back in January that my water pump was going to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no tim to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no time getting the parts and getting the repair done in a timely manner. The Team really knows my car and driving habits, so they're always looking out for my safety. It's cheaper to address the problem when it's small instead of letting it get to a bigger, more costly repair/replacement. I trust them with my car. More
by fairyrain826
Other Employees Tagged: Tom Alcorn, Sean Bradford, Steve Sigmund
May 12, 2025
This is the second Bronco sport i have gotten from Klaben. David Miller has won me back to the ford family. I will continue to lease vehicles from him. Mona handled my first service app. for this n Klaben. David Miller has won me back to the ford family. I will continue to lease vehicles from him. Mona handled my first service app. for this new bronco, she was amazing to work with and made it smooth. More
by mharper101791
Other Employees Tagged: Jennifer Bowen, David Mitchell
May 12, 2025
Always helpful and reliable. Never worried about being scammed. Everyone always takes good care of my vehicles! Never worried about being scammed. Everyone always takes good care of my vehicles! More
by jzspa1
Other Employees Tagged: Terry Baughman, Kim Wolfram, Christine Klaben, Jennifer Bowen
May 11, 2025
Mona and the rest of the Klaben staff are always great to work with. I highly recommend Klaben for your vehicle maintenance work with. I highly recommend Klaben for your vehicle maintenance More
by tariann9
Other Employees Tagged: Gavin Fano, Anthony Thurman Jr
May 03, 2025
Excellent service. Was able to squeeze me in which I really appreciated. I wish you would have had more high-performance new vehicles to look at. I understand, they sel Was able to squeeze me in which I really appreciated. I wish you would have had more high-performance new vehicles to look at. I understand, they sell fast More
by ebrown25
Other Employees Tagged: Joe French
April 28, 2025
Top Notch customer service! ! Mike Brandvoid is always knowledgeable and helpful. All of the Klaben Ford team is always there to help!! ! Mike Brandvoid is always knowledgeable and helpful. All of the Klaben Ford team is always there to help!! More
by TRCClaflin
Other Employees Tagged: Mike Brandvold, Joe French
April 27, 2025
Luke is great help, been coming here my entire life and don’t plan on changing don’t plan on changing More
by MISSINDIGIT1
Other Employees Tagged: Roscoe Woodberry, Richard Klaben, Christine Klaben, Luke Deegan, Angela Mazzagatti
April 22, 2025
Gavin was very knowledgeable about the service. He got us in and out in record time! We were very pleased! He got us in and out in record time! We were very pleased! More
by Barcross.1948
Other Employees Tagged: Gavin Fano
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