Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,241 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

33 yrs, 8 mos

Industry Experience

33 yrs, 8 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,241 Reviews

Write a Review

1241 Reviews of Mona Crooks

October 19, 2025

Dealership Rating
Employee Rating

I continued to receive updates on my repair. Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving i More

by EKOSLA1039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian, Gavin Fano

October 16, 2025

Dealership Rating
Employee Rating

Mona has been my go to for many years. She is knowledgeable and honest. Communication is excellent More

by Happy Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

They are 100% customer oriented and really know how to take care of you and understand your needs! More

by Sroth2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

October 15, 2025

Dealership Rating
Employee Rating

Took my 2012 F150 in for cam phasers, worked with Aaron, Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated More

by wmdouglas72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sigmund, Aaron Heinlein , Cody

October 10, 2025

Dealership Rating
Employee Rating

Klaben Ford is top notch, wouldn’t go anywhere else. Mona is an elite service advisor, best in the business. More

by tcasto9322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 10, 2025

Dealership Rating
Employee Rating

The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. More

by tcasto9322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 09, 2025

Dealership Rating
Employee Rating

The service at Klaben Ford is fantastic. They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderfu More

by MOON9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 09, 2025

Dealership Rating
Employee Rating

Have been going to Klaben Ford for over 20 years. . Their service department is top notch and Joe French has always taken great care of me. More

by MOON9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 08, 2025

Dealership Rating
Employee Rating

I did this survey twice already in the last five days thank you very much More

by mhoffa984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 08, 2025

Dealership Rating
Employee Rating

Joe was friendly, knowlegeable & efficient. I highly recommend this dealership & particularly Joe. As an aside, my son buys all his vehicles here. More

by drm-427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French, Rob Simon

1
...

Dealership Inventory (244 Vehicles)

used 2022 Ford Edge car, priced at $24,888
2022 Ford Edge
used
Stone Blue Metallic exterior
Automatic
All-wheel Drive
used 2022 Ford Escape car, priced at $21,488
2022 Ford Escape
used
Iconic Silver Metallic exterior
Automatic
Front-wheel Drive
new 2025 Ford F-150 car, priced at $78,425
2025 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $42,005
2025 Ford Maverick
new
Space White Metallic exterior
Automatic
All-wheel Drive
used 2021 Ford Escape car, priced at $20,488
2021 Ford Escape
used
Iconic Silver Metallic exterior
Automatic
Front-wheel Drive
new 2025 Ford Bronco car, priced at $47,970
2025 Ford Bronco
new
Shadow Black exterior
Automatic
Four-wheel Drive