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Mona Crooks
1,270 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs
Industry Experience
34 yrs
Specialties & Trainings
Master Certified Service Advisor
1,270 Reviews
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1271 Reviews of Mona Crooks
February 03, 2026
HELLO MONA C IS GREAT ALONG WITH TOM ALCORN AND DAKATO, THEY MAKE A GREAT TEAM AND ARE HELPFUL! THEY MAKE A GREAT TEAM AND ARE HELPFUL! More
by redfielj
Verified CustomerOther Employees Tagged: Tom Alcorn
January 31, 2026
First time visit to Klaben and their Service dept. Friendly and professional. Took care of everything that needed to be done. Gave me a new loaner due to a overnight visit for parts replacement and m Friendly and professional. Took care of everything that needed to be done. Gave me a new loaner due to a overnight visit for parts replacement and my Aviator was ready the nest afternoon. Mona handled everything and always kept me informed. NICE JOB More
by YEADA
January 29, 2026
Very seamless transaction and extremely thorough with all the information provided. Tyler did a great job of listening to what I was looking for and found exactly that. Would highly recommend this dealership the information provided. Tyler did a great job of listening to what I was looking for and found exactly that. Would highly recommend this dealership and the entire staff at Klaben More
by Anthony.grundy76
Other Employees Tagged: Roscoe Woodberry, Joe French, Kim Wolfram, Richard Klaben, Tyler Kline, Sean Bradford, David Klaben, Anthony Thurman Jr, Justin Fisher
January 29, 2026
Customer service is wonderful. .Mona is my service advisor highly recommend.. she keeps you up to date on repairs and is very honest about what your vehicle needs and what it doesnt .Mona is my service advisor highly recommend.. she keeps you up to date on repairs and is very honest about what your vehicle needs and what it doesnt..mobile server techs are professional and prompt.. More
by a.lpav
Other Employees Tagged: Seth Fairchild
January 29, 2026
It was a good experience for the work done on the mustang. the video was worth it. mustang. the video was worth it. More
by nichols_thomas
Other Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford, Brandon Bart, Ryan D'Achille, Dylan Becker
January 29, 2026
Very professional. Worked well with my warranty company, and even got me a rental vehicle. I appreciate Mona's thoroughness and professionalism. Worked well with my warranty company, and even got me a rental vehicle. I appreciate Mona's thoroughness and professionalism. More
by Syd919
Other Employees Tagged: Gavin Fano
January 26, 2026
Very professional and nice folks i was greeted great and well taken care of at my first visit well taken care of at my first visit More
by mike
Other Employees Tagged: Tom Alcorn, Gavin Fano, Alisea Kight, Seth Fairchild
January 14, 2026
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund
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