Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,205 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

33 yrs, 4 mos

Industry Experience

33 yrs, 4 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,205 Reviews

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1205 Reviews of Mona Crooks

June 23, 2025

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Mona effectively communicates and explains thoroughly! She’s also very pleasant to work with! Also thanks to Eli for the informative video! More

by dlmjr7
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Recommend Dealer
Yes

Other Employees Tagged: Eli Alston

June 15, 2025

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I recently had a total loss on my car and went to Klaben's website to look at my available options for another car. Narrowed it down to 3 and reached out to the Amazing Tim Sterling to get the next s More

by fairyrain826
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Yes

June 13, 2025

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Everything went well. It must have been a slow day, as the length of time at the dealership was much less than usual. More

by RGEE56
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Yes

June 12, 2025

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Joe has been my service rep for more than eight years. He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blu More

by pamsweese
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Recommend Dealer
Yes

June 12, 2025

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Completely satisfied with my experience at Klaben Ford & Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/ More

by Dennis O.
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

June 10, 2025

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My 2020 Explorer ST was repaired to spec and the team went over and above as always. More

by rickmoore5014
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Yes

June 03, 2025

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Mona is my contact. Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and More

by Happy
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Yes

June 02, 2025

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Service department went above and beyond to make up for Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. More

by Jschrenk84
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Recommend Dealer
Yes

June 01, 2025

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Aaron and Mona have been fantastic. Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed e More

by s.mobley.0865
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Heinlein

June 01, 2025

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Mona along Sean Bradford and the well trained technicians got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery sy More

by lbs2995
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Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Sean Bradford

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