Mona Crooks

Mona is my contact. Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and she answered them and treated me like a customer, not like I was bothering her. She reminded me that my 30,0 mile inspection was due, too me the cost and it would be a 4 hr wait. I appreciated that very much. I told her I would try to get someone to pick me up or pick a day when I could wait and reschedule. In this day and age, unfortunately, it is difficult finding a person that likes their job and treats customers with respect. Maintenance is necessary but not always enjoyable, but Mona makes it a lot easier to deal with it. More

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Service department went above and beyond to make up for Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. More

by Jschrenk84 Verified Customer Verified Customer

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Aaron and Mona have been fantastic. Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed e Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed every step of the way. They have gone above and beyond at Klaben to make sure my vehicle was fixed, running smooth, and ready to go, down to the smallest detail. I cannot recommend them enough!! More

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Mona along Sean Bradford and the well trained technicians got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery sy got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery system working properly. More

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Friendly, knowledgeable, convenient, professional, quick. Easy to do business at this dealer. Mona is always great! Easy to do business at this dealer. Mona is always great! More

by JAW346 Verified Customer Verified Customer

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I was told back in January that my water pump was going to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no tim to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no time getting the parts and getting the repair done in a timely manner. The Team really knows my car and driving habits, so they're always looking out for my safety. It's cheaper to address the problem when it's small instead of letting it get to a bigger, more costly repair/replacement. I trust them with my car. More

by fairyrain826 Verified Customer Verified Customer

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This is the second Bronco sport i have gotten from Klaben. David Miller has won me back to the ford family. I will continue to lease vehicles from him. Mona handled my first service app. for this n Klaben. David Miller has won me back to the ford family. I will continue to lease vehicles from him. Mona handled my first service app. for this new bronco, she was amazing to work with and made it smooth. More

by mharper101791 Verified Customer Verified Customer

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Always helpful and reliable. Never worried about being scammed. Everyone always takes good care of my vehicles! Never worried about being scammed. Everyone always takes good care of my vehicles! More

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Mona and the rest of the Klaben staff are always great to work with. I highly recommend Klaben for your vehicle maintenance work with. I highly recommend Klaben for your vehicle maintenance More

by tariann9 Verified Customer Verified Customer

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Excellent service. Was able to squeeze me in which I really appreciated. I wish you would have had more high-performance new vehicles to look at. I understand, they sel Was able to squeeze me in which I really appreciated. I wish you would have had more high-performance new vehicles to look at. I understand, they sell fast More

by ebrown25 Verified Customer Verified Customer

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