Monte' Burney | Page 10

On March 5, 2021 I purchased a 2016 Kia Soul from Toyota of Cleveland at 3560 Village North Blvd. SW McDonald TN 37353. At the time of purchase the vehicle had 112,075 miles. On July 3, 2021 the engine of Cleveland at 3560 Village North Blvd. SW McDonald TN 37353. At the time of purchase the vehicle had 112,075 miles. On July 3, 2021 the engine seized in the vehicle, at the time of failure the mileage was 115,050, less than 3,000 mile from when we purchased it. This car was purchased for the use of my son who recently got his first "real" job in 8 hours away in Illinois so I wanted him to have a reliable car as he was moving to out of state. He was planning on coming back to Chattanooga for Independence Day and on his way here on July 3rd the car stalled out, he was able to restart it, it went a short distance, died again and would not restart. We had it towed to the closest Kia Dealership. Their service advisor indicated that the engine had blown due to a failure to perform a recall (PI2002B -PI2002B ECU UPDATE (KSDS-2.0L GDI) which detects vibration due to connecting rod bearing wear and alerts the driver at an early stage of this problem with a continuously blinking MIL and places the vehicle in Limp Home Mode and forces reduced engine RPMs to prevent engine damage/failure. We had previously purchased two new vehicles from Toyota of Cleveland (TOC) and found them to be reputable so I felt comfortable buying from them and trusted that I was getting a reliable vehicle at a fair price. I was further comforted by the fact that TOC provided me a CarFax Vehicle History Report that stated it was a $39.99 document that was provided by TOC free of charge, presumably to inform their potential customers, that among other things, there were no outstanding recalls, which is explicitly stated in this report. Further I was provided with a record of multipoint inspection of the vehicle by TOC which occurred on 12/22/20. Given the fact that the engine failure was due to a connecting rod failure that is a degenerative problem that has an obvious and distinctive vibration signature, it would have been impossible for a properly trained mechanic to miss this source of eminent failure. On July 14th, we interacted with Monte Burney the general manager and his assistant Maggie Renner. We provided them with all of the details of the failure and details about the recall. Mr. Burney assured us that there were no outstanding recalls even after being given the campaign details in writing. He established himself as an authority on the issue by stating explicitly that he would know the status of any recalls because, in his exact words, “we own three Kia dealerships”. I suggested that he call the service advisor at the other Kia dealership who was unequivocal in stating that the recall was active and had been the whole time that the vehicle had been in possession of TOC. Subsequently Mr. Burney changed his story admitting that the recall was active but he made a distinction-without-a-difference that it was a “Warranty Recall” and not a “Safety Recall”. Given the resources available to a company that, according to Mr. Burney, owns three Kia dealerships it would have been impossible with even the most superficial due diligence for TOC to be unaware of this issue and even if somehow they managed to fail to find information it would have been impossible to miss the pending failure during a mechanics inspection of the vehicle. If they would have done their duty, the issue would have been resolved (at Kia’s expense), the drivetrain warranty on the vehicle would have been extended to 150,000 miles and had the engine failure still occurred before 150,000 miles, Kia would have replaced the engine at no cost to me (or TOC). We have made every conceivable attempt to negotiate a fair settlement with Toyota of Cleveland and their response has been total stonewalling with their only offer being to do absolutely nothing to resolve the situation. Given that and the details above, we were forced to sue due to the fact that we believe Toyota of Cleveland is guilty of: • Breach of Contract • Inadequate Disclosure • Fraudulent Misrepresentation • Negligent Misrepresentation • Violation of the Tennessee Consumer Protection Act We Provided the following Documents in support of this claim: 1. Bill of Sale 2. Buyers Order 3. Odometer Disclosure 4. TOC Provided - CarFax Vehicle History Report 5. TOC Provided – Record of Dealer Vehicle Record of Multipoint Inspection and Remedial Repair 6. Correspondence with service advisor Brittney Barr at Wyatt Johnson Kia 7. Recall (PI2002B -PI2002B ECU UPDATE (KSDS-2.0L GDI) At this time we will have to wait to see how the court sees this issue but in talking with several attorneys it seems like an open and shut case of fraud in our favor. Save yourself a lot of money and deal with a reputable dealership that does not victimize their consumers and then fail to do anything to help. More

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This was the best buying experience (of anything) I’ve ever had. Monte, Amanda, Stockton, and Justice were kind, knowledgeable, and professional. I highly recommend Toyota of Cleveland as your car buying ever had. Monte, Amanda, Stockton, and Justice were kind, knowledgeable, and professional. I highly recommend Toyota of Cleveland as your car buying destination. More

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Hard working salesman’s and associates 5 star they went all out to make a good deal even better I would recommend anybody to deal with Cleveland Toyota all out to make a good deal even better I would recommend anybody to deal with Cleveland Toyota More

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Monty is best general Manger! Also I want to give shout out to my fiance girl Cindy. She spent hour half with me educated me on my new highlander. How to care for it on maintenence. Even went through insur out to my fiance girl Cindy. She spent hour half with me educated me on my new highlander. How to care for it on maintenence. Even went through insurance options to save me money. An she told me the things I didn't need that my other insurance covered. She didn't care about herself only me. Everytime I visit store now she sees me I'm greeted by her an asked if I need any help. She's best finance person I've had. Thank you Cindy for being awesome an working hard get me the rate I wanted 🥰 More

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I am beyond satisfied with my experience at Toyota of Cleveland. Every single member of the team greeted my family and I with a smile as well as eagerness to assist. My sales person, Stockton, was knowle Cleveland. Every single member of the team greeted my family and I with a smile as well as eagerness to assist. My sales person, Stockton, was knowledgeable and very personable. As I shook his hand when we closed the sale, I felt like I had made a friend. Stockton and the team were patient with my search and found a way to get me in a used car with a warranty as well wheel and tire protection all under my budget. I HIGHLY recommend Toyota of Cleveland for any and everyone shopping for a vehicle. More

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I was there on June 3, 2021 , to have the first service completed on my new RAV 4. Service advisor, David Munford was excellent and very friendly. Each time I have been at this dealership I have nothing completed on my new RAV 4. Service advisor, David Munford was excellent and very friendly. Each time I have been at this dealership I have nothing but great things to say about each person I have met. Hunter, Julien, Montey were extremely helpful, courteous and especially "calming our nerves" during the purchase of our new car. We love our new car! Thank you! More

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Transparent. Honest. Easy. Kind. Each step of my car buying experience was pleasant. Taylor treated my family and I like his own family from the first second we met. Shane made sure I had updates and ma buying experience was pleasant. Taylor treated my family and I like his own family from the first second we met. Shane made sure I had updates and made me feel ease. Amanda found me my number one pick dream car and beat all odds by getting it during the crazy limited inventory times. The finance manager had us in and out in less than 30 minutes. Monte and Jeremy put together an amazing deal. I highly recommend buying from Toyota of Cleveland and any Bowers group dealership. These are the good guys. More

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Toyota of Cleveland is "The Best"!! Everyone at this dealership is friendly and will go above and beyond to help you in the process of purchasing a new or used car. I've been trading and buying cars at dealership is friendly and will go above and beyond to help you in the process of purchasing a new or used car. I've been trading and buying cars at Toyota of Cleveland for years and my experience is always "Over the Top"!! Shout out to my great salesman, Greg Bain, and Finance Director Tyler Ratledge who always take good care of me during the purchase as well as following up to assure me that the Toyota Team is always there to help me even after the purchase. Alfred in the Finance Dept. was friendly and Quick to finalize the process. The Service Department experience is always a great experience as well!! I rate this Dealership and my experience there as a 10+!! More

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I have been buying cars since 1960. My experience today exceeds all of my previous experience. The facility was beautiful but was exceeded by the staff. Joshua Richards was my sales rep. Knowledgeable, fr exceeds all of my previous experience. The facility was beautiful but was exceeded by the staff. Joshua Richards was my sales rep. Knowledgeable, friendly and effective in guiding me through a process leading up to a great outcome. Neftaly Codeno walked me through the closing with skill and technical understanding. He answered every question I had. I am a happy customer. More

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The staff was friendly and courteous. They listened to what my automobile needs were and found me the perfect fit. I definitely recommend them when considering a new vehicle purchase. what my automobile needs were and found me the perfect fit. I definitely recommend them when considering a new vehicle purchase. More

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