Monte' Burney | Page 9

Courteous staff. They worked with me to order exactly the vehicle I wanted and kept me up to date throughout the entire process from order placement to delivery date. the vehicle I wanted and kept me up to date throughout the entire process from order placement to delivery date. More

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Great sales people and sales managers. This has been my second experience, and they are awesome second experience, and they are awesome More

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Everyone is so very professional from the minute you walk in and Greg Bain is the best to work with. in and Greg Bain is the best to work with. More

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We just bought a new Hybrid RAV 4 and everyone we worked with at this dealership was awesome! with at this dealership was awesome! More

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He took great care of us, patiently answered all our questions, gave us time to make our decision without pressuring us, and managed all the details flawlessly! questions, gave us time to make our decision without pressuring us, and managed all the details flawlessly! More

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I could not be more pleased with the personal service I have been given on more than 1 occasion. Monte, Nef, and Ezequial went above and beyond to make my newest purchase a great one. The personal service have been given on more than 1 occasion. Monte, Nef, and Ezequial went above and beyond to make my newest purchase a great one. The personal service and care they give not only to me but my friends and family is why I keep going back. I wouldn't go anywhere else to buy a vehicle. Shout out to all my Toyota Faimly. I know I left a few out.. Lol. It couldn't be done without out all of you. Thank you again. See yall soon! More

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Toyota of Cleveland TN.092020. Was charged $842.61 for service at Toyota of Cleveland. . Driveability $63.99-The ABS and Traction control were flashing. They advised me to change my battery, and it ende service at Toyota of Cleveland. . Driveability $63.99-The ABS and Traction control were flashing. They advised me to change my battery, and it ended up being the brake light switch.. That I figured out this month August 2021.. $20.00 at O'Reilly auto parts which I fixed this year...not a low voltage problem. Steering suspension was charged $ 252.99, which should have been COVERED UNDER THE RECALL..because this is the second time repairing LEAF SPRINGS under RECALL at Toyota of Cleveland. They said it was the bed assembly lose. How much does it cost to torque 4 bolts to specs???..$60.00 per bolt!!!!!!!???!!!!A RECALL ISSUE THAT I WAS CHARGED FOR!!!. I sent my wife to this dealer where we bought the truck, and I thought I could trust them to take care of her without my presence, and yet they took advantage of her. When someone spits during Covid on their hand to wipe off the powder left on the hood after headlights were cleaned was and is very nasty..no car wash after being there from 9 a m.-and leaving at closing time, and no car was offered to my wife until approximately 3 p.m..after my wife walked across the hwy to get food. Leaving Bungee cords on passenger floor board is not acceptable, it should have been placed where they took it out of bed of truck. This was an awful experience for my wife. CAN'T TRUST TOYOTA OF CLEVELAND!!!. WILL NOT RETURN SINCE WE GOT CHARGED ON THE RECALL ON LEAF SPRINGS, AMONG WHAT I JUST WROTE. JAMES R. BECKLER. More

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This is the best dealer I’ve ever worked with! Everyone is helpful and committed. Ethan and Crystal Thompson are awesome! You have earned a loyal customer and we will be back! is helpful and committed. Ethan and Crystal Thompson are awesome! You have earned a loyal customer and we will be back! More

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We began exploring the purchase of a 2021 Sienna in May and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by ph and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by phone, in person, or online. We encountered personnel who were either very aggressive and, frankly, pushy to others who confirmed the scarcity of vehicles and did not seem interested in trying to put forth the extra effort to find what we wanted. The most helpful dealership by far was Toyota of Cleveland. On our first visit with the dealership, we met Sales Consultant Taylor Alton and Trainee Tim Harris. Both of these gentlemen showed my husband and me the utmost respect and listened to the features we were looking for in a vehicle. Mr. Alton worked diligently with us in trying to find a van that would meet our needs. During the entire process of purchasing a vehicle, other members of the sales and internet team (Mr. Alvarado, Mr. Covington, Ms. Cofer, Mr. Walker) were also instrumental in answering questions. It became evident early in our search that to get the vehicle we wanted, a special order would have to be placed. With the assistance of Mr. Alton and Mr. Covington, we were able to order a new van in early June, and it was built to our specifications and delivered to the dealership the second week of August. During the wait period, Mr. Alton contacted us periodically to give us updates on how the build was progressing and to let us know an approximate delivery date. When we took possession of the vehicle, we came to the dealership with preapproval from our desired lending institution, where we dealt with Finance Director Tyler Ratledge. Again, Mr. Ratledge, like every member of the Toyota of Cleveland team, was kind, professional, and made us feel as if our business was appreciated. He thoroughly explained all of the paperwork and offered (without being pushy) options such as warranty and maintenance contracts available for purchase if we were interested. And, finally, I want to mention Mr. Monte Burney, the general manager of Toyota of Cleveland. He contacted us early in the process for feedback about our experience with his dealership. I responded about how impressed we were with his team. Shortly after giving our special order, we received a beautiful bouquet of flowers from Mr. Burney and the dealership thanking us for joining the Toyota of Cleveland family. Now, who does that? We were so grateful for this thoughtful act, and can honestly say this dealership really does make customers feel as if they are a part of their family. More

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Very pleased with the hospitality and friendliness we were given. They treated us like family and not just a customer. Would definitely recommend anyone to buy a car from Toyota of Cleveland. Thank you a were given. They treated us like family and not just a customer. Would definitely recommend anyone to buy a car from Toyota of Cleveland. Thank you again! More

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