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Regina Krauza
225 Reviews
I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.
Read moreDealership Experience
9 yrs, 3 mos
Industry Experience
37 yrs, 11 mos
Languages Spoken
English
225 Reviews
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225 Reviews of Regina Krauza
January 16, 2026
Appointments I make are usually relatively convenient to book and the staff is friendly and efficient. book and the staff is friendly and efficient. More
by KARLANDBETH
Verified CustomerOther Employees Tagged: Jessica Hermida
January 15, 2026
Mark was exceptional! If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with my key fobs was resolved. If I lived closer to this dealership, I would definitely go there for service. Regina put the best people in charge of my issues. The only reason I rated the dealership itself a 4 was that I had to ask my salesperson for missing documents several times before they were sent. He also did not call me when my registration came in, luckily Mark sent me up to the reception desk to ask and they were there. The document and registration fees were not explained to me prior to purchase and I did not realize until afterwards that there is a large variation in fees between New Jersey and New York. Initially, my salesperson said that there was not a Costco discount on pre-owned cars, even though I had a certificate. After checking with a manager, he found out that there was and applied it. I was rushed out of my session with the person explaining the car (even though we were not finished) to go to the financial person, only to wait there in the waiting room. Afterwards, I spoke to Val, who was very helpful and put me in touch with Regina, who assigned Mark to help me. I have nothing but the highest praise for Mark and the service team! More
by ARMINAY
Other Employees Tagged: Mark Terry , Val Pereira
January 11, 2026
Timely, fair pricing, take the time To answer our questions, detailed estimate. Did not oversell. questions, detailed estimate. Did not oversell. More
by AMY.RADIN
Other Employees Tagged: Scott Jackson, Tina Dewald, Mark Terry
January 09, 2026
Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended warranty and prepaid maintenance covering my car for 10 years of ownership so it was nice to walk away with a $0 repair bill. The Service department at Smythe Volvo is always a pleasure, courteous, polite, and easy to work with. More
by XC40 OSD
Other Employees Tagged: Kevin Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
January 04, 2026
Justin was polite and efficient. Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure li Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure light turned on on dashboard. I had to return. Should that happen, considering I just paid over $1000 for the 40,000 mile check up on my V 60? More
by DADDER3
Other Employees Tagged: Mark Terry , Justin… Four stars!
January 02, 2026
When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided with a loaner vehicle and was able to complete my busy day and got my vehicle back at the end of the day. A good experience no doubt I will return. More
by Braunerb
Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
December 30, 2025
The service is always excellent. They really care about doing a confident job. They will fit you in when you have an emergency. They really care about doing a confident job. They will fit you in when you have an emergency. More
by J.A.ROOP3
Other Employees Tagged: Tom Coward, Doug MacAdam
December 28, 2025
I’m a long time customer of Smythe Volvo. Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time r Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time relationship with the owners and that is reason I continue to own a Volvo. Staff is very knowledgeable. More
by PBARKS0
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Billy Shannon
December 20, 2025
Jessica did a great job of making sure I was taken care of. Had the windshield replaced same day and was a great experience! of. Had the windshield replaced same day and was a great experience! More
by Jsears
Other Employees Tagged: Jessica Hermida
December 12, 2025
Great service. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. More
by SEAMAL
Other Employees Tagged: Tom Coward, Henry Zhu, Peter Dudas , Neil Amaral, Mechanic Steve and guys across the street.
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