Regina Krauza

I previously left a positive review for this company because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased had several issues that the dealership clearly promised to repair. Before purchasing the car, I specifically requested a full diagnostic report. Ryan provided me with a diagnostic from 2025 and assured me that all existing issues would be fixed as long as they were not external problems. However, the work was never fully completed. After picking up the vehicle from the dealership, the check engine light came back on while I was driving home. This was extremely concerning because I had already discussed this exact issue with Tom before leaving the car with them for repairs, and he assured me it would be taken care of. Because I no longer trusted the condition of the vehicle, I paid for my own diagnostic. The results revealed serious problems that should have been addressed before the car was returned to me. Based on the findings, I am now afraid to even drive the vehicle due to potential safety risks. When I contacted the dealership to resolve the issue, I spoke with a representative named Vell, who identified himself as a sales manager. He refused to address the unfinished repairs and stated that they only sell Volvo vehicles, even though they sold me a Mercedes. He also said that Regina, the service manager, stated there was nothing they could do. This response is completely unacceptable. Promises were made before the sale that were never honored, and now the dealership is refusing to take responsibility for unfinished repairs on a vehicle they sold. I feel completely deceived by this dealership. It appears that once they received payment, they no longer cared about the condition of the vehicle or the safety of their customer. This has been an extremely disappointing and frustrating experience. I will be pursuing every available option to have this situation properly addressed. More

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What a great experience- professional, honest and fair. Would buy again - service is excellent as well Would buy again - service is excellent as well More

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We have been dealing with Smythe Volvo for more than 10 years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as t years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as the day we began. More

by KAIKO.HAYES Verified Customer Verified Customer

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Smythe team is very professional and always concerned with meeting the customer’s needs and ensuring their complete satisfaction. with meeting the customer’s needs and ensuring their complete satisfaction. More

by Happy123 Verified Customer Verified Customer

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Complete focus on the customer’s needs. Service is never a headache and always done professionally. God bless! Service is never a headache and always done professionally. God bless! More

by MATTHEW.AVIGLIANO Verified Customer Verified Customer

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Car was ready the same day. All repairs were explained clearly. Tom has been there a long time and knows Volvo, All repairs were explained clearly. Tom has been there a long time and knows Volvo, More

by TJFEKETE Verified Customer Verified Customer

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You will always get honest, clear communication from knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. More

by Peter Burgdorff Verified Customer Verified Customer

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Regina runs that department like a well-oiled machine. Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service has been done at Smythe. More

by LISACOS4 Verified Customer Verified Customer

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The workers are great. The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Eve The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Every time the car needs an upgrade date, the check engine light comes up.The service department has to due the update which takes 2 hours. These are only two problems of many which have occurred. It is not the fault of the service dept. it is the car!! More

by Frances Verified Customer Verified Customer

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Appointments I make are usually relatively convenient to book and the staff is friendly and efficient. book and the staff is friendly and efficient. More

by KARLANDBETH Verified Customer Verified Customer

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