Regina Krauza

Justin was polite and efficient. Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure li Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure light turned on on dashboard. I had to return. Should that happen, considering I just paid over $1000 for the 40,000 mile check up on my V 60? More

by DADDER3 Verified Customer Verified Customer

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When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided with a loaner vehicle and was able to complete my busy day and got my vehicle back at the end of the day. A good experience no doubt I will return. More

by Braunerb Verified Customer Verified Customer

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The service is always excellent. They really care about doing a confident job. They will fit you in when you have an emergency. They really care about doing a confident job. They will fit you in when you have an emergency. More

by J.A.ROOP3 Verified Customer Verified Customer

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I’m a long time customer of Smythe Volvo. Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time r Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time relationship with the owners and that is reason I continue to own a Volvo. Staff is very knowledgeable. More

by PBARKS0 Verified Customer Verified Customer

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Jessica did a great job of making sure I was taken care of. Had the windshield replaced same day and was a great experience! of. Had the windshield replaced same day and was a great experience! More

by Jsears Verified Customer Verified Customer

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Great service. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. More

by SEAMAL Verified Customer Verified Customer

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Brought my car in for the annual service and it was quick and painless. They were responsive and very helpful in getting things set up. and painless. They were responsive and very helpful in getting things set up. More

by PAT.WONG1204 Verified Customer Verified Customer

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Friendly service and they got the problem presented fixed. The service manager was great too! She was genuinely interested in identifying my issues. Somehow my car’s computer got messed up though. It’s fixed. The service manager was great too! She was genuinely interested in identifying my issues. Somehow my car’s computer got messed up though. It’s possible it was owner error since it’s all new to me but no warnings were audible and phone audio got turned off. More

by ifan.isgreat Verified Customer Verified Customer

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Smyth service is the best! Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. More

by BABSTRIES1 Verified Customer Verified Customer

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I always trusted Smythe service but I’ve lost all confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled on confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled once. Other than that it ran fine but I wanted to get it checked. Mark was very polite and professional. But he explained that the code the car threw (P023400) meant the turbo system needed to be replaced. Now, that certainly could be one cause. However when I asked about all the common issues that could also cause this code (waste-gate, actuator, dirty throttle body, boost/MAP sensors, solenoid), that was all waved off as “It’s the turbo; that's why you have no acceleration.” I explained, as I had when I dropped the car off that I was no experiencing any acceleration issues. I was driving on highways and local, and acceleration and RPMs seemed normal. Smythe was adamant it was the turbo a d quoted me over $5,000 including tax! Mark was sympathetic and very polite and understanding but stated the turbo had “a nasty leak.” I paid about $245 diagnostic fee and took my car. I went to my local mechanic and explained I brought the car to a dealer as I thought their diagnostics could pinpoint the cause. He checked the car and repaired it. There was a vacuum hose with a tear that was flapping open, and the actuator arm was cleaned, and cost less than Smythe’s wrong diagnosis. The mechanic’s analogy was “replacing the turbo as the first repair is like going to the doctor for a broken finger and he wants to amputate your arm.” More

by BC0LONNA Verified Customer Verified Customer

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