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Regina Krauza
237 Reviews
I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.
Read moreDealership Experience
9 yrs, 6 mos
Industry Experience
38 yrs, 2 mos
Languages Spoken
English
237 Reviews
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237 Reviews of Regina Krauza
December 20, 2025
Jessica did a great job of making sure I was taken care of. Had the windshield replaced same day and was a great experience! of. Had the windshield replaced same day and was a great experience! More
by Jsears
Verified CustomerOther Employees Tagged: Jessica Hermida
December 12, 2025
Great service. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. More
by SEAMAL
Other Employees Tagged: Tom Coward, Henry Zhu, Peter Dudas , Neil Amaral, Mechanic Steve and guys across the street.
December 11, 2025
Brought my car in for the annual service and it was quick and painless. They were responsive and very helpful in getting things set up. and painless. They were responsive and very helpful in getting things set up. More
by PAT.WONG1204
Other Employees Tagged: Scott Jackson, Mark Terry, Patrick Mclaughlin
December 06, 2025
Friendly service and they got the problem presented fixed. The service manager was great too! She was genuinely interested in identifying my issues. Somehow my car’s computer got messed up though. It’s fixed. The service manager was great too! She was genuinely interested in identifying my issues. Somehow my car’s computer got messed up though. It’s possible it was owner error since it’s all new to me but no warnings were audible and phone audio got turned off. More
by ifan.isgreat
Other Employees Tagged: Abood Katib, Jessica Hermida , Zane
December 04, 2025
I always trusted Smythe service but I’ve lost all confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled on confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled once. Other than that it ran fine but I wanted to get it checked. Mark was very polite and professional. But he explained that the code the car threw (P023400) meant the turbo system needed to be replaced. Now, that certainly could be one cause. However when I asked about all the common issues that could also cause this code (waste-gate, actuator, dirty throttle body, boost/MAP sensors, solenoid), that was all waved off as “It’s the turbo; that's why you have no acceleration.” I explained, as I had when I dropped the car off that I was no experiencing any acceleration issues. I was driving on highways and local, and acceleration and RPMs seemed normal. Smythe was adamant it was the turbo a d quoted me over $5,000 including tax! Mark was sympathetic and very polite and understanding but stated the turbo had “a nasty leak.” I paid about $245 diagnostic fee and took my car. I went to my local mechanic and explained I brought the car to a dealer as I thought their diagnostics could pinpoint the cause. He checked the car and repaired it. There was a vacuum hose with a tear that was flapping open, and the actuator arm was cleaned, and cost less than Smythe’s wrong diagnosis. The mechanic’s analogy was “replacing the turbo as the first repair is like going to the doctor for a broken finger and he wants to amputate your arm.” More
by BC0LONNA
Other Employees Tagged: Tom Coward, Mark Terry
December 04, 2025
Smyth service is the best! Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. More
by BABSTRIES1
Other Employees Tagged: Tom Coward, David Ferrence , Kyle salesperson
December 03, 2025
Always professional and quality workmanship! Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. More
by Cat
Other Employees Tagged: Scott Jackson, David Ferrence, Billy Shannon, Patrick Mclaughlin
November 22, 2025
Another great experience with the Smythe team - responsive, attentive to details (including getting paperwork done efficiently). And a huge vote of confidence in the service department at Smythe (R responsive, attentive to details (including getting paperwork done efficiently). And a huge vote of confidence in the service department at Smythe (Regina runs a great operation)! More
by hsV70
Other Employees Tagged: Alon Katende, Billy Shannon, Larry Pius, Jessica Hermida , Alan Faynzilberg
November 21, 2025
Very happy with last visit. Great staff. I had an issue with the vehicle that i just bought but they resolved it. Great staff. I had an issue with the vehicle that i just bought but they resolved it. More
by mneglia57
Other Employees Tagged: Kevin Flanagan, Doug MacAdam, Scott Jackson, Tina Dewald, Mark Terry, David Ferrence, Billy Shannon, Patrick Mclaughlin
November 19, 2025
I've been going to Smythe for the past 15 years. Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service! More
by RANDI MACHADO
Other Employees Tagged: Tom Coward, Scott Jackson, Kyle Jackson, Mark Terry, Billy Shannon, Jessica Hermida
