STEVE OSTROVICH | Page 16

Matt really cool easy to work with. Steve is really laid back guy that will take care of you. Hendrick dealers are very professional and make sure the car is the way it should be before you leave. Thanks bo back guy that will take care of you. Hendrick dealers are very professional and make sure the car is the way it should be before you leave. Thanks boys! More

by cynelliott66 Verified Customer Verified Customer

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I liked the professional work starting from Nathaniel and cordial he was. The Finance team helped greatly by getting close to what we wanted. T cordial he was. The Finance team helped greatly by getting close to what we wanted. T More

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Think twice before you do business This is by far the absolute worst dealership I've dealt with on every level. If there were negative stars it deserves -50. Sales people are extremely This is by far the absolute worst dealership I've dealt with on every level. If there were negative stars it deserves -50. Sales people are extremely frustrating to deal with and management isn't helpful. Salesmen are helpful before they earned your business and ignore you indefinitely afterwards. By all means, avoid dealing with these sales people Donnie Wilson and Melvin Sanchez. I recently bought a pre-owned car in October 2019 and it came with a wrap and it was agreed to be removed after the purchase. It took several email reminders and multiple visits over weeks to both salesmen to get them to assist with what was promised in the written contract. Because of my residence being close the dealership, I was able to drop by several times and was able to get things done. Even this took a long wait before sale people seemingly assisted with more empty promises. If you live far or in another state where you can't drop by a couple of times a week to badger, I don't know how anything can get done. These men won't return calls or reply emails. They'll come up with all kinds of reasons such as their phones weren't working or they were too busy to call back. My car also needed a spare key and the salesmen promised they would try to reach out to the old buyer or have it made. This also didn't happen until I went and talked to their boss and service department directly who were able to help. I can't imagine how this dealership functions with nothing getting done for customers. When I talked to a used car sales manager, he said my car's old owner recently dropped off the spare key, but he wasn't able to locate it (it seemed to have gotten lost in his department). After a long wait, he handed me a key which turned out to be a wrong one. At that point I requested to talk to the manger of the dealership Steve Ostrovich and he refused to come out from 'the tower' where he sits (which is next to customer area behind glass doors). He saw me waiting right outside his office for a good amount of time, but refused to assist. He wasn't on a call or talking with a customer. He glanced at me and had someone else come to assist where I requested to talk to speak with him directly. The broken system in this dealership is hard to ignore except service. Service Manager Darrell Wilson took time to hear out my frustrations and was able to get the car scheduled for unwrapping and made the spare key. I had to jump hoops for weeks to get to the right person. Why couldn't the salesmen say I could speak to the service department directly in the first place? They were trying to get out of what was in the contract or just flat out lazy. This awful place doesn't deserve your time or your business. If they treated some who bought over $30K car like dirt, one can only wonder how they treat any potential customers. They'll also try to sell subscription services like Kahu which locates your vehicle if it was stolen. They'd say Kahu comes with all cars, but failed to mention there will be monthly fees. I wanted to write a review for them and called twice to the dealership a few months after the purchase. Whoever answered the call said they'll send me a link, but nothing came through for weeks. And, forget about expecting anyone from this dealership to call and check on you to see how you're enjoying the car, because they won't. When I bought a car from Curry Honda, the salesman called periodically to make sure everything is going well and asked if I needed anything. This is a standard practice at most dealerships that want to ensure customers are happy with their purchase. Save yourselves the troubles and do not give your business to this god awful place. More

by roadster Verified Customer Verified Customer

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Professional and friendly sales staff. Highly recommend to others. Knowledgable and easy to work with. Much better than other dealerships I attempted to deal with. to others. Knowledgable and easy to work with. Much better than other dealerships I attempted to deal with. More

by davidholroyd Verified Customer Verified Customer

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In this dealer, people who are not professionals work, starting with their maneger and their salesmen i have to wait 30 minutes for a salesmen con to me and have gone to other dealers who find the person starting with their maneger and their salesmen i have to wait 30 minutes for a salesmen con to me and have gone to other dealers who find the person and attend to them quickly. More

by JULIOPEZMELGAR Verified Customer Verified Customer

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I came to this place thinking I would leave a happy customer since they have so many good reviews however, my experience was a complete disaster. I spent Saturday evening, all day Sunday and 4 hours Mo customer since they have so many good reviews however, my experience was a complete disaster. I spent Saturday evening, all day Sunday and 4 hours Monday dealing with this nonsense. After they collected 2k from me it was like they didn't care to fulfill what was promised. I was verbally degraded by Veronica Love in the financial department due to an error she made. She was very hostile when dealing with me and I would never want anyone else to feel the way I did this weekend. I felt as if she was going to attack me at one point as she towered over me waiving her hands in my face as she spoke to me. I literally had to stand up and walk over to Steve and advise him I didn't feel comfortable talking to her because I felt like she was going to launch at me. There are a few kind people who work there such as Jeff in sales and Steve the sales manager however, everyone else could really use a course in customer service. After my experience I have since reached out via email to the general manager Todd Reed and I am currently awaiting his response. I am also considering contacting corporate for assistance if Todd is not able to help me as well as BBB and FTC. I will update this post once I hear from Todd or if I have to contact corporate. PLEASE ANYONE READING THIS AND CONSIDERING PURCHASING A VEHICLE HERE BE VERY CAUTIOUS BECAUSE IT SEEMS THAT NO ONE HEAR KEEPS THEIR WORD. THEY PROMISE ONE THING AND NEVER DELIVER! More

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Fast process for me. Had a appointment only waited a brief couple mins before we were seen. Was able to get a great test drive in over 10 mins so I could feel the different car speeds and handling. Feli brief couple mins before we were seen. Was able to get a great test drive in over 10 mins so I could feel the different car speeds and handling. Felipe, Allan and Steve made our car buying experience effortless More

by SheenaBeena03 Verified Customer Verified Customer

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Everything was great love the customer service my brothers bought 2 cars from here so I had a come check it out for myself great staff. brothers bought 2 cars from here so I had a come check it out for myself great staff. More

by MARIO.BROWN1985 Verified Customer Verified Customer

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From the time i entered the building i received a Great customer service Experience. I will recommend others. The sales and finance dept helped Me tremendously customer service Experience. I will recommend others. The sales and finance dept helped Me tremendously More

by lejohntate Verified Customer Verified Customer

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This dealership took 5 star care of my purchase from beginning to end. Financing was a breeze and got a great rate. I highly recommend this dealership. beginning to end. Financing was a breeze and got a great rate. I highly recommend this dealership. More

by Mike50 Verified Customer Verified Customer

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