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Sean Bradford
337 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
8 yrs, 3 mos
Industry Experience
34 yrs, 6 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
337 Reviews
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337 Reviews of Sean Bradford
October 08, 2025
After checking with two different mechanics, I am glad I chose Klaben Ford because, even though the waiting list was long, they repaired my car's main problem at half the price I was given at the other car chose Klaben Ford because, even though the waiting list was long, they repaired my car's main problem at half the price I was given at the other car repair place about two blocks away. After the repair, my car showed "low battery" signals every now and then. When I commented on it, Sean Brad has been diligently trying to contact me to fix the issue, which I appreciate a lot. It has been totally my fault (too much work, and when I am back home, it's too late to call) that I have not called back, but you can see how they do care about their clients. More
by Pedro Antonio
Verified CustomerOther Employees Tagged: Joe French
September 15, 2025
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Steve Sigmund
September 09, 2025
Charge 3% for use of credit card. Very irritating. Claiming to protect the customer, they won’t accept a personal check. But they will take a debit card where the data will be a part Very irritating. Claiming to protect the customer, they won’t accept a personal check. But they will take a debit card where the data will be a part of the software company data along which will likely be sold. Personal check is safer than a debit card. You are not a small business and should not charge 3% for credit card use. And if you do, you should allow the customer to write a check. More
by newdeltguy44
September 02, 2025
The service dept is outstanding, work is completed quickly and they keep you informed of any delays. quickly and they keep you informed of any delays. More
by Paul
Other Employees Tagged: Gavin Fano
August 28, 2025
While he was washing my car for the return trip, Chip, a Klaben valet, took it upon himself to buff out an ugly sideswipe on my Corsair! (Seriously. He really did.) I'm delighted and grateful. Sean Bradfo Klaben valet, took it upon himself to buff out an ugly sideswipe on my Corsair! (Seriously. He really did.) I'm delighted and grateful. Sean Bradford, Service manager, answered my call when he was in a hospital. (Amazing, right?!) Talking with him in that and a later conversation reminded me that Klaben is a very special dealership. They are devoted to customer service and go out of their way to provide that service in innovative as well as traditional ways. We who do business with them are fortunate, indeed. More
by still smiling
August 20, 2025
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Steve Sigmund
August 13, 2025
I have had all my work for my bronco done here. They have done a great job every time. They have done a great job every time. More
by verevey16
Other Employees Tagged: Joe French
August 05, 2025
We were greeted each time we entered the show room, we were able to sit in and drive all suvs interested in. I would give the entire klaben team a 10 out of 10! were able to sit in and drive all suvs interested in. I would give the entire klaben team a 10 out of 10! More
by spbretland
Other Employees Tagged: Chris Moldas, Mike Brandvold, Tim Sterling, Rob Simon, Gavin Fano, Justin Fisher
July 30, 2025
Great service and follow up! Exceptional customer service! Communication was sent timely and satisfaction was received. A++++ Exceptional customer service! Communication was sent timely and satisfaction was received. A++++ More
by tina.curtis
Other Employees Tagged: Gavin Fano
July 17, 2025
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Steve Sigmund
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