Tom Alcorn

Mike Brandvold kept me informed every step of the way. The technicians were superb in solving my problem. The technicians were superb in solving my problem. More

by wjbailey Verified Customer Verified Customer

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Mona along Sean Bradford and the well trained technicians got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery sy got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery system working properly. More

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I appreciate the ability of working with me when it is convenient for me to have repairs done. convenient for me to have repairs done. More

by Sandy Verified Customer Verified Customer

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I have been a Klaben Ford customer for over 35 years and continue to be impressed with the superb caring for customers and friendly professional staff. I am also amazed that Richard Klaben greeted me by my continue to be impressed with the superb caring for customers and friendly professional staff. I am also amazed that Richard Klaben greeted me by my first name considering how many people he encounters. I appreciate Kim’s upfront explanations in easy to understand terms, options, and guidance. Kim also looks out for my $ and assures the best. Kim even calls me back on her day off when I left a message to make sure I wasn’t stranded. She always goes above and beyond, always friendly and caring. More

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Everyone is straight up Nothing hidden Oil IS. changed and tires actually ARE rotated ( unlike other places) Prices right now, work done in a timely manner changed and tires actually ARE rotated ( unlike other places) Prices right now, work done in a timely manner More

by bubbadan4643 Verified Customer Verified Customer

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I was told back in January that my water pump was going to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no tim to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no time getting the parts and getting the repair done in a timely manner. The Team really knows my car and driving habits, so they're always looking out for my safety. It's cheaper to address the problem when it's small instead of letting it get to a bigger, more costly repair/replacement. I trust them with my car. More

by fairyrain826 Verified Customer Verified Customer

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I’ve been buying new vehicles every 4 to 5 years since 1983. They provide OUTSTANDING customer service and consistently gone above and beyond my expectations. 1983. They provide OUTSTANDING customer service and consistently gone above and beyond my expectations. More

by Stephtodd Verified Customer Verified Customer

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Amazing job by Tyler He made this experience very easy and he had everything ready for me and he had everything ready for me More

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Working with Tom their service manager, great experience. Outstanding customer service and knowledge base. Mike was also outstanding. Work in Cleveland in healthcare everyday and they helped make things happ Outstanding customer service and knowledge base. Mike was also outstanding. Work in Cleveland in healthcare everyday and they helped make things happen and were flexible with pricing. More

by Derek Meyer Verified Customer Verified Customer

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Great service department. My advisor, Mike, was with another guest and Sean stepped right in to get me started. Mike came back and finished the check in process throughly and My advisor, Mike, was with another guest and Sean stepped right in to get me started. Mike came back and finished the check in process throughly and quickly. We did a check of the vehicle together and he made sure all my questions were answered. I had concerns of intermintent brake noise they could not duplicate while I was there. Tom, the service manager, made sure to go on a test drive with me before the paperwork was completed to ensure my concern was addressed and there was no other issues. Tom runs a great shop/team and they earned all five stars! More

by BBUTORAC Verified Customer Verified Customer

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