Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln

Tom Alcorn

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
407 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

38 yrs, 3 mos

Industry Experience

38 yrs, 3 mos

Specialties & Trainings

Master Service Manager and Master Technician

5.0

407 Reviews

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407 Reviews of Tom Alcorn

August 21, 2025

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Though & great service every time I’m there. Always on top of what I need replaced or looked at. More

by Sandy
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

August 20, 2025

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High More

by fairyrain826
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Recommend Dealer
Yes

August 19, 2025

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With the help of of Louis in sales and Tom in Service. I was able to schedule a last minute mobile service to get my vehicle ready for a long trip. Thank you to the Klaben team. More

by WarriorMom
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Recommend Dealer
Yes

Other Employees Tagged: Louis Polos

August 18, 2025

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This is a dealership that really does care about keeping their customers happy. By doing that they will have repeat customers. More

by jonbruce
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Recommend Dealer
Yes

August 16, 2025

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Klaben crew are the experts at servicing your vehicle. They did an excellent job on my F-150. More

by wjbailey
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

August 10, 2025

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Great place to buy your next car. They are willing to go the extra mile and treat you like family. More

by ninarex91
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

July 26, 2025

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The Klaben team is awesome! This will be the only Lincoln dealership I will use ever again! More

by BOYSDORM17
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

June 30, 2025

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Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

Jun 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We put a great deal of value on all of this from our guests and share it with our entire team. This allows us to reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and communicating effectively. I apologize for the inconvenience created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate your time in sharing additional insight and the kind words for Gavin and our team. As discussed, we look forward to servicing you in the future and making this visit up to you and fully restoring your confidence in us. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

June 08, 2025

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Mike Brandvold kept me informed every step of the way. The technicians were superb in solving my problem. More

by wjbailey
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

June 01, 2025

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I appreciate the ability of working with me when it is convenient for me to have repairs done. More

by Sandy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

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