Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln

Tom Alcorn | Page 5

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
442 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

39 yrs, 2 mos

Industry Experience

39 yrs, 2 mos

Specialties & Trainings

Master Service Manager and Master Technician

5.0

442 Reviews

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442 Reviews of Tom Alcorn

August 10, 2025

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Employee Rating

Great place to buy your next car. They are willing to go the extra mile and treat you like family. More

by ninarex91
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

July 26, 2025

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The Klaben team is awesome! This will be the only Lincoln dealership I will use ever again! More

by BOYSDORM17
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

June 30, 2025

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Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

Jun 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We put a great deal of value on all of this from our guests and share it with our entire team. This allows us to reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and communicating effectively. I apologize for the inconvenience created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate your time in sharing additional insight and the kind words for Gavin and our team. As discussed, we look forward to servicing you in the future and making this visit up to you and fully restoring your confidence in us. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

June 08, 2025

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Mike Brandvold kept me informed every step of the way. The technicians were superb in solving my problem. More

by wjbailey
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

June 01, 2025

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I appreciate the ability of working with me when it is convenient for me to have repairs done. More

by Sandy
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

June 01, 2025

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Mona along Sean Bradford and the well trained technicians got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery sy More

by lbs2995
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford

May 22, 2025

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I have been a Klaben Ford customer for over 35 years and continue to be impressed with the superb caring for customers and friendly professional staff. I am also amazed that Richard Klaben greeted me by my More

by MKGWEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben, Carl Bujorian, Christine Klaben , Terry Baughman, Chris Fritz

May 13, 2025

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Everyone is straight up Nothing hidden Oil IS. changed and tires actually ARE rotated ( unlike other places) Prices right now, work done in a timely manner More

by bubbadan4643
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Recommend Dealer
Yes

May 12, 2025

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I was told back in January that my water pump was going to need replaced sooner than later. When I had my car in on Monday, they told me it was starting to leak. I approved the work, and they wasted no tim More

by fairyrain826
Service Price Transparency
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Recommend Dealer
Yes

April 19, 2025

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I’ve been buying new vehicles every 4 to 5 years since 1983. They provide OUTSTANDING customer service and consistently gone above and beyond my expectations. More

by Stephtodd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Derek Tenney, Justin Fisher , Rocko is Irreplaceable.

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