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Tom Alcorn
Tom Alcorn | Page 6
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
433 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
38 yrs, 10 mos
Industry Experience
38 yrs, 10 mos
Specialties & Trainings
Master Service Manager and Master Technician
433 Reviews
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433 Reviews of Tom Alcorn
January 27, 2025
Had a problem and it was successfully rectified. Klaben provides excellent service. Everyone works as a team! Klaben provides excellent service. Everyone works as a team! More
by MABDENT
Verified CustomerOther Employees Tagged: Mike Brandvold, Mona Crooks, Joe French , John Coleman, Technician 5 Stars
January 25, 2025
I have been purchasing vehicles from Klaben since 1988. It has always been a good experience. Some years I have purchased multiple vehicles for my businesses. Every time I purchase a vehicle I can count on It has always been a good experience. Some years I have purchased multiple vehicles for my businesses. Every time I purchase a vehicle I can count on Mona Crooks to take care of any of my service needs. More
by Uncle Craig
Other Employees Tagged: Mona Crooks
January 13, 2025
Never have any issues with dealership or any of the individuals working there. Always helpful and courteous. individuals working there. Always helpful and courteous. More
by NOREENCANNING
Other Employees Tagged: Gavin Fano, Alisea Kight , Rachel Wolf
January 07, 2025
The Klaben service team always exceeds my expectations for quality and professionalism. There's a reason I keep going back when there are other options. for quality and professionalism. There's a reason I keep going back when there are other options. More
by Darkreyule
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Carl Bujorian
December 27, 2024
after a breakdown on the Turnpike Joe French fit me in as soon as I arrived on the tow truck He arranged for a rental car and worked with me and Valvoline who had overfilled my oil Car was repaired and soon as I arrived on the tow truck He arranged for a rental car and worked with me and Valvoline who had overfilled my oil Car was repaired and waiting for me when I returned More
by Leslie Graham
Other Employees Tagged: Joe French
December 09, 2024
Kim Wolfram is a dedicated customer service advocate. When bringing a vehicle for service she makes the process quick and easy. Keeps you in the loop at all phases of service process! Thank you! When bringing a vehicle for service she makes the process quick and easy. Keeps you in the loop at all phases of service process! Thank you! More
by Joe
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Sean Bradford, Jeremy Webster, Brandon Bart, Alisea Kight , Shelby Wiley
December 06, 2024
Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More
by jacobdejean
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Brandon Bart, Gavin Fano, Anthony Thurman Jr , Rob Simon
November 30, 2024
Klaben is a Top Notch Dealership. The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank Yo The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank You! More
by JERRY.SCHNEIDER12
Other Employees Tagged: Mike Brandvold, Sean Bradford, Brandon Bart , Shelby Wiley
November 29, 2024
Klaben service is the best and my service rep Mona Crooks is great she always does her best. is great she always does her best. More
by DALLASLHOLCOMB
Other Employees Tagged: Mike Brandvold, Mona Crooks, Carl Bujorian, Sean Bradford
November 20, 2024
The main reason I continue to return to Klaben to have my car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidenc car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidence that my car will be fixed correctly the first time and that all necessary repairs will be found and addressed. She communicates with me openly and in a timely fashion. She is thorough and efficient. She knows what she is doing, and she knows how to get it done. In addition, Tom Alcorn, Service Manager, has done so much for me along the way that I have to say thanks to him too. He has on any number of occasions gone way beyond the call of duty. Like the time he personally got his hands dirty adjusting an issue on my car that Klaben had no responsibility for. Anyhow, being treated like this is why I return. I wish I personally knew the Techs who have worked on my car, because I want to include them too in my gratitude for a job well done, and my respect for their knowledge and hard work More
by acdavis
Other Employees Tagged: Mona Crooks
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