Tom Trout | Page 6

Always receive friendly and professional service here! Work was completed on time and they kept in contact with updates on their progress. Thanks again for a great experience! Work was completed on time and they kept in contact with updates on their progress. Thanks again for a great experience! More

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Alfred was amazing. He was so easy to work with. My deal was done my way! My financing was completed quickly by the other Alfred. This was an all Alfred dream team. was done my way! My financing was completed quickly by the other Alfred. This was an all Alfred dream team. More

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Great dealership all Dept are exceptional helpful and nice will buy my next car from this dealership Good service Dept very friendly and promp on service work nice will buy my next car from this dealership Good service Dept very friendly and promp on service work More

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Tom Trout's staff always does an exceptional job of being sure all service on my camry is done well. Never a hassle!! I also enjoy the hot coffee. sure all service on my camry is done well. Never a hassle!! I also enjoy the hot coffee. More

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Gregg Bain is the best!! And the dealership is top notch we have been very happy with our 2021 Highlander Platinum and about 4 years ago I bought a Jeep Wrangler from Joey in used cars. I can honestly refer we have been very happy with our 2021 Highlander Platinum and about 4 years ago I bought a Jeep Wrangler from Joey in used cars. I can honestly refer anyone thinking about buying a car from these folks will be pleasantly surprised. More

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I can't say enough good things about the team at Toyota of Cleveland. The atmosphere was professional, very friendly, courteous and informative. I was never pressured. It was quite the contrary. Salesman G of Cleveland. The atmosphere was professional, very friendly, courteous and informative. I was never pressured. It was quite the contrary. Salesman Gregg Bain worked diligently and passionately to help me find the right Tacoma. Sales Mgr Shane DeFoor made me feel confident in the truck I chose. I believe it was Pre-owned Car Mgr Joey Abdullah that evaluated the value of my trade in and I was very pleased to get a very fair offer right off, no haggling. Inventory Mgr Audrey was very supportive and patient as I ordered up a new truck, days later changed that request but then purchased a vehicle off the lot. Thanks to Finance Mgr Alfred Polk for your assistance and patience. Thank you Service Mgr Tom Trout for steering me in the right direction. You all have a heck of a good team of employees and the rest of the crew that I had contact with was extremely courteous.Thank you More

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Two faced is probably the best way to describe Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Kee Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Keeping long term business and valuable employees. Make the drive to the next closest Toyota dealer. They won’t talk negatively about you after you’ve completed business with them ;) More

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Andy Peak and Service Department got me out quickly and did a great job! As always work quoted before done. I’ll be back with another car soon. did a great job! As always work quoted before done. I’ll be back with another car soon. More

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Love going to this dealership. People always friendly and helpful. An awesome service department. Was able to take my time, ask questions, and received no sales pressure. and helpful. An awesome service department. Was able to take my time, ask questions, and received no sales pressure. More

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I was there for a fuel pump replacement (recall). Considering the work involved in replacing the pump, I was in and out in a relatively short period of time. There was no cost to me for the replacem Considering the work involved in replacing the pump, I was in and out in a relatively short period of time. There was no cost to me for the replacement due to the recall. I was told that I needed a new battery and spark plugs, but chose to buy the battery and have the plugs replaced elsewhere because of the major price differences. More

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