Easy buying experience with flexible sales reps - Author0809
This dealership is going to fight for your business. It's a wonder when there are so many other dealerships out in Marin that act as if it is a privilege to buy one of their cars. Alex Samadi and Edmond Kim are a great team and I highly recommend them to the next person asking me about a car purchase near Marin.
Professional and Interpersonal Skills - odessa🌸ilx
Brad makes a point of letting me know what's going on with the car, how to fix it, etc and just makes sure it's well taken care of.
I appreciate the kindness he shows to clients, as it makes waiting less excruciating.
Thanks, Brad and Team for the 5- star service. Till next time. (hopefully not too soon, though)
p.s. The lounge is pretty peaceful and comfortable to be at while reading and waiting.
Amazing Customer Service! - Angel Gasca
Great customer service! Huge thanks to Jozef Petricko who is the most courteous and attentive salesman I have ever dealt with. He has helped me with several vehicles that I have leased from DCH Acura of Temecula. I would definitely recommend this dealership to anyone. Make sure you ask for Josef Petricko! A big thanks to Luis from finance as well, he also did a great job helping us out.
great Service - tb
They made the process, quick and simple and offered us a great deal. Would definitely go there again and will tell all my friends and family
Hooman provides outstanding customer service! - Picky Car Buyer
Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he even called me on my birthday to wish me a happy birthday! Candidly, this personal touch is the reason I closed the deal with him instead of with another Acura dealer. He won my business through personal attention to detail and a strong commitment to understanding and fulfilling my needs. Would recommend to anyone that they work with Hooman!
2016 Acura TLX - Kevin Ho
Daniel Morris, gives out great advice on my car. He gives out great information of what I need to know about my car. I recommend any buyer going to him if you're looking for a specific car. He tell you everything you need to know.
A good place to purchase - Picky Victor
I worked with Jonathan Camarena at the internet sales desk. I'd say two things about both Acura of Riverside and Jonathan. 1. They have a great website. You will no sooner go on it than someone will open up a chat window and provide any assistance you may need. 2. They don't play around with you. If you tell them what you need, they will let you know immediately if they believe they can meet your expectations.
Their pricing was over $3,000 better than the first dealer I talked to and about $1500 lower than the next best deal I found.
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Great experience - bap95604
Found a EX35 Infiniti with low mileage. Cammie was the person I spoke with on phone and set up appointment. I dealt with a Roger, Brian, Brian, and the Manager. I got preapproved before going in. We were unable to use that preapproval, so Brian went and found another lender. He got me a way better offer. It took about 4 hours. These guys and Cammie were awesome. I got what I wanted at a great price. Its been 15 years since I have dealt with a car dealership and this one was a great experience. I would highly recommend this dealership. I would like to thank all of you for your hospitality and great customer service. Brandy P
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Very helpful and professional - Debjoh937
This was the 3rd car, and the 2nd Acura, I have bought from Al Herbst. Honestly, I cannot imagine dealing with anyone else to buy a car. I trust him. His honesty and integrity have never let me down. My whole experience at Center Acura was helpful and friendly. And I am absolutely thrilled with the car!
Excellent Service and Excellent Price - jdub330
Purchasing a car can be very stressful and time consuming. There's the test drive, the sales pitch, the negotiation, the documentation and then wondering if the sales guy is really on your side. Not the case with Acura 101 West. We purchased our 2014 MDX with Seth. He was a great sales person and was very responsive. He answered all our questions and didn't add any fluff. Straight and to the point. Prices were much lower than any dealership in Orange County. Mind you, all this communication was via email, as we live over 70 miles from the dealership. The entire car purchasing process was quick and simple. They even went out of their way to deliver the car to our house because we had a schedule conflict. Whole process was less than 30 min. If you want a great deal and great customer service, ask for Seth. Highly recommend him for your next Acura purchase.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Love our new car! - EEA
This is our 2nd time leasing an Acura from Ball Acura. We returned to the dealership due to the excellent, knowledgeable, friendly staff. We worked with Ruben, David and John and they did not disappoint us this time either. We went looking for a 2016 model and fell in love with the 2017 Acura. We had a great experience with the service department for the past 3 years and we look forward to working with them again.
Friendly/attentive customer service, great experience! - laxgoalie063
I enjoyed working with my sales rep - he was responsive, attentive and friendly during my exploration and purchase of a 2009 Acura TL! Friendly customer service, clean dealership and good selection - Hansel Acura's a great place to look for a new or used car!
Thank you maria for helping me with the loan process.and... - Booker12
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad service/parts experience - mhenryrobinson
Worst service experience I've ever encountered from an Acura Dealer Service Dept. Went in for A1 basic service, plus some factory corrections that were needed. Service Tech guy helping me was possibly having a bad day, but his attitude was awful and basically said I was "free to take my business down the road". No effort was made, in my opinion, to keep me as s customer, nor address my concerns about the car with a positive disposition. Do as I did and seek another dealership for servicing of your car
Terrible first car buy - Damartinez
Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Best experience ever. - Acura01
Acura of the Desert is now our dealership for life. Robert Naffier and the entire staff from mark the sales manager to the ladies in the title and finance offices are first class in their fields. Exceptional customer service, knowledge and overall making us feel like family was a delightful surprise. It's obvious since the change in management and/or ownership this dealership is the best of the best now! Absolutely no pressure sales tactics and Robert has been so helpful with our calls with how-to questions.
The Best Service Ever! - alpit32
I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I always receive from Kelly Gilbertson. My most recent visit has proved to be nothing short from the amazing and detailed service that I have always received. Even though the service that I needed on my car was for a pricey catalytic converter, Kelly made sure to work with me and give me the best deal possible. Who can't appreciate and want to stay completely loyal to a service tech who understands the financial hardships of a customer, speaks to you honestly and openly about what service is most important to attend to and what can wait, and yet does his best to work with you while continuing to give you that extra care and thoughtfulness that is just genuinely how he conducts business.This is why I will continue to bring my car only to AutoNation for servicing. Kelly is consistently polite, listens to all of my concerns and truly cares about delivering that A+ customer service.. I also appreciate the mechanics work on my car. To date, everything that they have fixed is still working properly. In a time where there are so many dishonest dealerships trying to nickel and dime you for everything, its nice to find one that genuinely cares about their customers.
Worst experience ever which was never expected at any Acura - Rama
I visited Hopkins Acura on 05/30/2015, to complete the paperwork for 2016 Acura RDX. I requested for a internet quote when Pablo from Hopkins called me and I did mention that I am working with other dealership and I am just waiting on the vehicle confirmation.
He mentioned he would be able to do price match and also get me the vehicle within 2 days as sister dealership have one already. But in order to get one, he would need me to complete the paperwork for which he needed me to be there. I did give him the price when he called first time and he called me back after checking with the manager that they would be able to do the price match and I was ok and didn't wanted to negotiate anything on it.
On the day when I reached Hopkins with my 9 month pregnant wife, he just backed out saying he never agreed on price and I never gave him numbers which I don't think anyone would do before visiting the dealership atleast confirming the prices.
The mistake I did I never got his confirmation from him on email.
But I had my worst experience ever at the dealership, I have visited so many but never been treated like this and I am so pissed off because for this kind of experience I took my 9 month pregnant wife along.
Bad service appointment - Chai
I made appointment for service recall to replace defective A/C compressor clutch bolt.
I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again.
Worst service experience ever! Don't buy or service here! - andredunlap
Mark Riley the service manager offers the worst customer service I've ever experienced. Not only did he tell me "if you wanted the perfect car, you should have bought a Bugatti or Maserati." He said that Acura has spent too much money and time trying to fix my issue and that there's nothing more for them to do. What!? My car 2015 TLX isn't even a year old and I have warranty for 6yrs or 100k miles! He doesn't listen to the customer at all. He simply makes excuses for why he can't hear noises and blames issues on the fact that the vehicle is of mass production and 3/5 cars will make random noises.
I will never buy another Acura or Honda again.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
False Advertisment & Misrepresentation!! - Carbuyer55
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site!
When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim.
When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged.
Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot.
This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!!
I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either!
Worst customer service reviewed - Not4acuraoffremont
Poor after sale customer service. Finance department failed to notify customer in timely manner about their financial obligations to customer. Instead of Acura finance sept, the customer has to initiate and ask questions instead of them advising customer of status of traded-in car account.
Very inflexible about addressing their failure. Always putting the burden to customer- probably because they got already what they want- the sale. According to Josef they don't even care about this bad review because they can delete it anyway.
Just be careful when dealing with this dealership. If you don't want any headache after sales go somewhere else.