2017 MDX Purchase - linda
I chose Marin Acura over other Bay Area dealerships because Malcolm Kaye returned my e-mails and phone calls, kept in touch without being pushy and when we visited the dealership Malcolm was professional, friendly and knowledgeable. We ultimately crafted a deal with Greg, the Sales Manager and we couldn't be happier with our purchase. Manny gave a great first tutorial for all the technology and encouraged us to come back for further tutoring, which I will definitely be doing. I highly recommend this dealership and it's employees.
Brad Wolfgram's customer service - Melvin Howard
My experience at Acura of Glendale was amazing Brad Wolfgram's customer service is top of the line even better than the service i received last week at Rolls Royce Motor Car Beverly Hills on 8833 W Olympic Blvd, Beverly Hills they definitely need some one like Brad Wolfgram with patients and the natural ability to make every customer feel special and important.
Great service great deal great car ! - our second MDX
First class professional service.They actually made this buying experiance enjoyable.Hooman went above and beyond all to ensure my daughter got the best deal on the right car.thanks also to Ben Ariz and staff.well done
Outstanding dealership - Jw123
Great professional service! The salesman, AJ is very professional and is very easy to work with. Andrew in Finance is also great to work with and made purchasing my vehicle very easy and quick. Great dealership!
Car buying Experience was great - Vin Patel
Adam Greene was really helpful in showing what we need and no up selling. Straight forward and clean transactiins. Went in knowing what I want and gladly was able to make purchase
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Service and Purchase - Gary/Cheryl
First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more.
Second, sales. As usual Chris Knutson was very helpful, knowledgeable, friendly and a pleasure to do business with. Have been working with him for years. Wouldn't have it otherwise.
Our experience was wonderful. - William123
We trade in our SUV for a 2014 Acura MDX. The sale person was Jason Megna. He answers all our questions, and he was very helpful to us. On Monday, we were looking for a used Acura MDX, and we choose the 2014 Acura MDX. Since we had a pressing appointment, we agreed to look at it the next day, Tuesday. But Jason had the day off. He agreed to meet us in the morning, Tuesday, even though he was off. We test drove the vehicle, which handled excellent. The finance person was very too. Thank you very much.
W. and S. Byrne
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Mike Stepp is awesome!! - Maureen Collins
Mike made car purchasing experience stress free. Great guy!! I would recommend to my friends and family who are looking for an honest sales guy.
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
One Stop Shopping! - Youngk
Are you in the market for friendly no haggle service with a smile? Look no further than the best - Gary @ Cerritos Acura - one stop car shopping!
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
Excellent Service - Joe M
For years, Alan has always made sure the MDX my family rides in is safe. Recently an unexplained noise came from the front left wheel. Without missing a beat, Alan requested one of the service techs take a test drive which produced the sound and a repair was made the same day. I wouldn't send the family car to anyone else for service.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Great Service and follow up - TheHoag
this was my first Acura purchase and I was completely overwhelmed by the great service I was given. The sales dept is top notch. Not pushy or aggressive and very knowledgeable. Chris Dunham was the boss man and he came and greeted me like I was a longtime friend. The sales people (Michelle and Steve) that assisted me were great. I didn't spend all day there and I was off in my new NSX within a few hours. Thanks a lot guys, you are the best!!!
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
A great place to have my service. People are so friendly. - cheung1330
Service advisor Allister Anasco is so nice and make me like so comfortable. Great service. People are so friendly. Your service advisor give me a great service and nice pricing.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Car buying made easy - Lulu
We bought a car today from hopkins and i will have to say it was one of the better experiences i have ever had at a dealership. Thumbs up to Josh and Ace for your great service.
Signed, very happy customer😊
GREAT SERVICE DEPARTMENT -Poor Phone Communication - Bill Wallace
I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in.
But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle.
Bad experience with RLX - DPR
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura
• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:
• 13 visits to dealer on car issues
• 18 days the car was at the dealers for repairs
• 4 immediate returns to the dealer due to repairs incorrect or not complete
• 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
• 2 wheels bent due to road damage
• 0 time I have had wheel damage due to road damage on other vehicles
• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket
• >40 hours, amount of time spent dealing with car problems
• 1 safety issue, video recorded, which Acura says they will not fix
• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong
• 14 weeks to get request to Acura customer service denied
• 12 times I tried contacting Acura customer service
• 3 times Acura customer service contacted me
• 1 time Acura customer service told dealer not to talk to me
• 10 emails to dealership and Acura management
• 0 responses to email
• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over
Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.
HORRIBLE! - Kamille
HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service again. Very rude employees!
Quick and on the go... - Yuisaego09@$
I got my car back in December 2016. Walk in, wait about ten minutes then go with a sale rep. Then told him what we want and got the paper work done. Smooth as sailing. I recommend them. My rep was Scott and he was straight to the point. I was treat like sh$t t Acura in Modesto, ca. Compared them I have to said this was great service and no complaints but complements only.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Internet Sales Manager
Weir Canyon Acura