Friendly - car buying made easy! - mish70
Gregg was super easy to work with, no pressure, no shenanigans in the sales process. He made it easy! Edmond breezed through the paperwork and made it simple. Every person I met at the dealership was knowledgable and friendly.
2017 Acura RDX - RBLAIR
Got a good deal! Straightforward selling. Look for Alton Ho. He is knowledgeable and explained what I need to know. Most of all I love my RDX!
Very professional - Lnchldy123!
As a female I normally do not take my car in for service I let my husband do that but they were so nice and professional that I will start taking my car in myself it was a very pleasant experience
Quick & easy purchase experience - SG
Hooman took time to go over all different options, not only explaining them but showing them which helped us in making our decision quick & easy.
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Great Experience - Mjoseph
I walked into the dealer and was greeted by Alex (Frank) Escalante. He was si knowledgeable and not pushing at all. After my visit at this dealer I went to the Honda dealer. That was a big mistake in my part. I ended up going back to see Alex 30 minutes before closing and ended up purchasing not one but two 2017 TLX. awesomeness service.
Great customer service - Itsmaidang
Just made my very first big purchase. And Im beyond pleased with the Customer service here. My brother Son referred me to come purchase my car here and I'm so glad that I did. Walking in I was so nervous because I'm on a budget and financially I wanted to ensure a comfortable monthly payment. And Doug and Michael did just that. They made sure everything fit my budget and I was getting taking care of. From stepping into Acura and closing the deal I couldn't have been more happier if it wasn't for them. DOUG made sure what I expected I received from the type of color, mileage, to prices he was so helpful. MICHAEL made all my finalizing with finance quick and smooth. There was so much paperwork to sign and go over. But Michael was so helpful and informative. I'm satisfied that I got warranty at the end. My brother SON used to work at Acura so he recommended Doug and Michael here. And I couldn't have been happier if it wasn't for my brother help. Thanks to KEVIN one of the manager for approaching me making sure I was satisfied and happy with my purchase.
5 Star all the way around. - Tonic
I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free.
I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it.
While I am a Mercedes Guy. I will keep the new NSX in mind!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
the best buying experience - nahid
Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.
Great Service - Acuraguy
Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
Great Experience - djmoon927
Prior to visiting Acura, we visited GMC and Range Rover. The service at GMC was very average, Range Rover was average, and Acura was excellent and really could not have been better. Gary first welcomed us into the dealership and wanted to make sure we were handled by the online sales. However after being greeted by Gary, we knew we didn't want another sales member. So Gary helped us out and was super informative. Didn't seem like a job for him but definitely a passion we really appreciated! He was kind and patient throughout the whole process! And not to forget Bud who was also so wonderful! I asked for a vending machine and he actually delivered the candy. Amazing service! Just to add -- I came to the Cerritos Acura dealership last year for my TLX then was here again for the MDX for my fiancé and the staff here is so great~ While purchasing the car, I also got my car serviced and the servicing team is just as amazing! Thank you, Acura and team for the wonderful experience!
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Great Service and follow up - TheHoag
this was my first Acura purchase and I was completely overwhelmed by the great service I was given. The sales dept is top notch. Not pushy or aggressive and very knowledgeable. Chris Dunham was the boss man and he came and greeted me like I was a longtime friend. The sales people (Michelle and Steve) that assisted me were great. I didn't spend all day there and I was off in my new NSX within a few hours. Thanks a lot guys, you are the best!!!
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
Excellent Service - dealerratermademe
Service was excellent. Clear communication and clear customer care. I have dealt with another Acura dealership which is more convenient to me and their pricing and attention to service was not close to what Thomas' offers.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
GREAT SERVICE DEPARTMENT -Poor Phone Communication - Bill Wallace
I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in.
But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle.
A great place to have my service. People are so friendly. - cheung1330
Service advisor Allister Anasco is so nice and make me like so comfortable. Great service. People are so friendly. Your service advisor give me a great service and nice pricing.
Bad experience with RLX - DPR
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura
• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:
• 13 visits to dealer on car issues
• 18 days the car was at the dealers for repairs
• 4 immediate returns to the dealer due to repairs incorrect or not complete
• 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
• 2 wheels bent due to road damage
• 0 time I have had wheel damage due to road damage on other vehicles
• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket
• >40 hours, amount of time spent dealing with car problems
• 1 safety issue, video recorded, which Acura says they will not fix
• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong
• 14 weeks to get request to Acura customer service denied
• 12 times I tried contacting Acura customer service
• 3 times Acura customer service contacted me
• 1 time Acura customer service told dealer not to talk to me
• 10 emails to dealership and Acura management
• 0 responses to email
• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over
Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.
Quick and on the go... - Yuisaego09@$
I got my car back in December 2016. Walk in, wait about ten minutes then go with a sale rep. Then told him what we want and got the paper work done. Smooth as sailing. I recommend them. My rep was Scott and he was straight to the point. I was treat like sh$t t Acura in Modesto, ca. Compared them I have to said this was great service and no complaints but complements only.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Internet Sales Manager
Weir Canyon Acura