Best deal - notforbs
I've leased/purchased 7 cars and didn't have the honesty that I had here. I was done with drama, trusted Acura of Glendale and made the best choice. Alton and Dwight were awesome. The price Alton quoted me was the price I paid. We had a great time because I love to have fun and keep it real. I also got a good price for my trade in as well and used it for payoff and down payment.👍🏼 I was in and out in no time. I recommend this dealership to anyone who is looking for honesty! Bill was great too; we discussed a little football and he had my back! Lol For the record, I don't work here and aren't related or friends to anyone here.
New car - Kellyp
Decided to purchase an RDX and Marin had the year and color I wanted. Fernando assisted me and made it a pleasant experience; would work with him again. The Price was fair, but think they could have done a little better considering it was a 2016 and was way in the back of the back lot. I have purchased a lot of cars over the best and other than going thru Fleet, this was probably the second best experience I have.
Professional sale from Ron Alvano - Bmc
I needed a replacement SUV and had a number of minor issues with my trade-in vehicle. Mr. Alvano was able to resolve all obstacles, allow for a long road test, and get me into a satisfactory purchase as rapidly as possible. In addition, my trade-in was packet with luggage and a dog and I still had many miles to drive that night. There was no lack of efficiency and the process moved quickly and painlessly. My appreciation for the knowledge and professionalism of this individual.
An excellent purchasing experience - Cdeguzman
If you are having doubts about driving far, it is all going to be worth it. Mr. Hooman Keyvan did an excellent work in assisting us purchase our 2017 Acura MDX. He undoubtedly got his job down to a craft all his own. This gentleman's professionalism reflects his love for his work, he is extremely knowledgeable and was very accommodating. He took all the time and effort to explain all the things we needed to understand about the vehicle's function. My husband was already sold in purchasing the model coming in the dealership, having watched dozens upon dozens of videos researching about it, but Mr. Hooman's "walkthrough" with this technologically advanced model is just superb. Not only that, He made sure we got the lowest price for it compared to any competitors and the best deal there could possibly be. And as if all of those were not enough, he drove the vehicle to our place (at least a 45 minute drive) since i cannot drive because I left my eyeglasses at home. That was past nine pm, way over their business hours! Now, THAT is some EXCELLENT customer service. 5 stars all the way! For going above and beyond expectations--Thank you sir! You deserve a deal every time you get an inquiry!
Excellent - Susan Brunick
Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future.
Ron Andrews is the best - Jhd757
I just purchased a beautiful 2017 Acura RDX. I sent in an email, Ron Andrews promptly responded with all the information I requested. The price for the vehicle was best out of three dealerships I researched. Ron said he would have the car parked out front waiting for me. It was the exact car we discussed. Ron made the whole transaction go smoother than I thought possible. I recommend Ron and this dealership to anyone who is looking for a quality car and a great buying experience.
Friendly and Courteous - z.rob
I went in to Elk Grove Acura to shop around for a car and ended up buying one. The sales employee (Thang) was so helpful and accommodating. I didn't feel pressured into buying a car, like I felt at other dealerships I've went to. He was very knowledgeable. The Service manager as well usually they tend to upsale as much as they can but not this one. He recommended what he thought was important for the car that I purchased and didn't pressure me into buying anything extra. The whole staff did a great job in making sure that I was taken care of and satisfied!
Not as good as Niello's Land Rover Sacramento - Dianamor
My husband recently decided to look for a pre-owned vehicle. I so enjoyed my last experience buying a car through Niello Land Rover that I was hoping we’d be able to buy another car through Niello so that he could experience the difference from the usual car-buying process. We searched pre-owned inventory and found a great car on the Niello Acura lot. Dave Stratton helped us out and made the process very smooth. Thanks for another positive experience, Niello!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Great Customer Service and Pricing ! - Rsy
Acura Serramonte has great customer service. You can see see Awesome Teamwork in Play. The Sales Manager also offered (without us asking yet) how to save more $$. I hate Car Buying in general. But Acura Serramonte made the Car Buying Experience Painless and I felt Good overall. Note that I did not have this same good experience at other Acura Dealerships such as Hopkins Acura where I got my 1st Acura to start with. Big Difference in Customer Service and Pricing between Hopkins in Redwood City vs Serramonte. I highly Recommend going to Acura Serramonte. Make you Life Easier.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
LOW CLASS SHADY SHYSTERS - imsoyen
LOW CLASS SHADY SHYSTERS. I went to Ball Acura for a car quote as a costco member at the end of December. My husband, the costco card holder, had talked with the dealership costco rep and let them know the color, package etc of what I was interested in (which they did have) and was explicit that I would be financing the car on my own.
The first issue I had was their inability to comprehend that I, a female, didn't need my husband to help me buy the car. During my maybe 20 total minutes of face to face conversation with the costco dealer (over the course of being at the dealer an hour), he asks me at least 3 times if my husband would be co-signing on the financing. Each time I made it very clear that he would not be involved and that it was only me. Even after they checked my credit and confirmed I had really good credit (better than my husbands) they continue to ask if he would be involved. Seriously?
The second bigger issue that makes them low class shady shysters was the process of evaluating my car as a trade in. I give them the car key so someone can take a look at my car only to discover that the person drives off with my car without my permission and were gone for around 10 minutes. I've been to the Kearny Mesa Acura dealer, Lexus dealership and Toyota and none of them felt the need to drive my car.
And the xxx moment is when I get my car key back, my car registration is handed to me with it. xxx? Where did you get my car registration? The idiot shady shyster rifled through my car, again without permission to find it and and probably photo copied it!! Why don't you search through my purse while your at it??!! Another interesting thing is that I also had a business card from Kearny Mesa Acura that was in my car before i went into the dealership. When i left the dealership, the card was gone. LOW CLASS! Like i can't remember the sales person's name from Kearny Mesa Acura!
Low class shady dealership!
Save your time and go to Kearny Mesa Acura. Much classier, listens, and is much more respectful. The Costco deal is not worth dealing with Ball Acura. Definitely also left a negative review with the Costco car buying service.
Excellent services - Mimi Khong
I found this dealer location online and come over to looking for an used Acura TL. Donald Phillips, a sales consultant, came out to help us. He is a excellent sales consultant. We ended up to buy a new 2016 Acura TLX. We're very happy with the services. I highly recommend this location and sales consultant, Donald Phillips, with his excellent customer service.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Service of my Acura ILX - Willper25
Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them .
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
excellent - carter,p
I have been coming to Los Gatos Acura for my RDX 2007 for many years and almost 170K miles
I have always had excellent service. The staff are always professional,helpful and my car has been in amazing condition without any problems. ,except very minor tune-ups. I highly recommend them. I feel like they are almost family.
Great! - HLozano
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
Bad experience with RLX - DPR
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura
• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:
• 13 visits to dealer on car issues
• 18 days the car was at the dealers for repairs
• 4 immediate returns to the dealer due to repairs incorrect or not complete
• 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
• 2 wheels bent due to road damage
• 0 time I have had wheel damage due to road damage on other vehicles
• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket
• >40 hours, amount of time spent dealing with car problems
• 1 safety issue, video recorded, which Acura says they will not fix
• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong
• 14 weeks to get request to Acura customer service denied
• 12 times I tried contacting Acura customer service
• 3 times Acura customer service contacted me
• 1 time Acura customer service told dealer not to talk to me
• 10 emails to dealership and Acura management
• 0 responses to email
• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over
Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Service is below par and over priced - Cargirl
Took in my NSX for noise at the base of the steering column that turned out to be a simple loose part--$209 min per/hr. They then tried scare tactics to UPSELL every other service and did not offer to use the extra time from that to complete the other services. Asked for follow up and nothing. Would probably not go back for routine work like oil change, battery, tires... as they priced themselves out of condsideration.
Avoid this dealership! Deceptive financing practice - ppaz98
What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and “free” excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets.
The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception.
It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises.
Internet Sales Manager
Weir Canyon Acura