Eddie Gutfeld - Candi
Eddie was a pleasure to work with. No pressure professional and great customer service. Made car purchasing a wonderful experience. EDDIE IS AWESOME !!!
Candi a happy Honda owner
The Most Amazing car purchase experience EVER!!!!!!!! - April
I have had my share of car purchases before. But my recent experience at Acura of Glendale was nothing short of AMAZING! After searching tirelessly for the perfect used car for our daughter with no success, we saw a vehicle online. I contacted the dealership and spoke to Maurice Nunez who informed me that the vehicle was still available. Maurice gave me a lot of information on the vehicle and even sent me pictures via text. Although the dealership is not close to my residence, Maurice was trusting enough that we decided to make the drive out. Once there, my family and I were treated with such kindness and professionalism! And the car was BEAUTIFUL to top it off! Maurice Nunez told us everything we needed to know about the car and the great dealership of Acura of Glendale. We purchased the car and even though we had an unusual circumstance, Maurice and the team there including Robert Stern went above and beyond to get our daughter into her new car! I will definitely be spreading the word about the Awesome experience my family and I had at Acura of Glendale. And my husband is already eyeing other cars there for himself in the future!
Well done by Ron Alvano & Company! - Poopsie
We got the vehicle (RDX) we wanted at the right price and it was a rather pleasant experience overall.
Ron was very helpful in walking us through the maze of technical details on our new car, and has plans for a continued hands on instructions to make us semi-intelligent in coping with it.
Bob & Angeline.
Great Dealer, Great Car, Great Sales Service - Benigno Adeva
Purchased my 2011 MDX from John "the Greek" Mouroulis. He provided great service and follow up and ensured i had the best deal possible. When I'm ready to get another Acura, would definitely use John and Weir Canyon Acur Again
Excellent - Susan Brunick
Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future.
Best dealership ever! - Simplemom
My husband and I walked on the lot looking for a specific vehicle. We were approached by areally kind salesman named Bob Barro, je didn't have the vehicle that we were looking for at that time, but took our information and stated that he would contact me if something became available. 2 weeks later Bob contacted me stating that he had a vehicle that I may want to take a look at. Moments later I was in the driver seat of the vehicle that I had hoped for.
Friendly and Courteous - z.rob
I went in to Elk Grove Acura to shop around for a car and ended up buying one. The sales employee (Thang) was so helpful and accommodating. I didn't feel pressured into buying a car, like I felt at other dealerships I've went to. He was very knowledgeable. The Service manager as well usually they tend to upsale as much as they can but not this one. He recommended what he thought was important for the car that I purchased and didn't pressure me into buying anything extra. The whole staff did a great job in making sure that I was taken care of and satisfied!
Gas cap message - Acura lover
I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the message we did as instructed. It worked everything was perfect and a service call was not necessary because of Chris excellent customer service.
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Great Customer Service and Pricing ! - Rsy
Acura Serramonte has great customer service. You can see see Awesome Teamwork in Play. The Sales Manager also offered (without us asking yet) how to save more $$. I hate Car Buying in general. But Acura Serramonte made the Car Buying Experience Painless and I felt Good overall. Note that I did not have this same good experience at other Acura Dealerships such as Hopkins Acura where I got my 1st Acura to start with. Big Difference in Customer Service and Pricing between Hopkins in Redwood City vs Serramonte. I highly Recommend going to Acura Serramonte. Make you Life Easier.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Service of my Acura ILX - Willper25
Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them .
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Ball Acura Rocks! - Bruin
Love the people, service and my new Acura MDX!
Professional Staff was there to help any way possible...
Management and ownership all stopped by to thank me for my lease.
Enjoyed the whole experience.
No such thing as 1st time quality - Poor Service from Cerritos Acura
Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue caused by the technician.
After replacement of my bluetooth unit and battery I discovered that the voice navigation was now only static noise. Returning to this dealer a week later to have them fix the voice navigation issue I receive a phone call 6 hours later telling me there is no issue. When I arrived to pick up my car I learn that instead of reading that the voice navigation was not working properly the tech instead checked the recently replaced Bluetooth. The customer rep, who didn't bother to read the service request, then states I said the Bluetooth was malfunctioning. When I read the repair order to the rep she then says she read it. Clearly, this was not the case.
Rather than looking at the repair history of my vehicle over the past few weeks and making sure all the electrical work was completed properly they recommend removing the navigation unit and sending it out for repair which alone would cost $630 whether or not any issue were found. Ultimately, I felt this was the wrong course of action when they were not willing to perform even the most basic analysis or diagnostics or even consider checking the electrical work performed over several visits to fix necessary issues and issues of their own making through poor workmanship or poor training. Rather than allow them to make any further improper repairs or cause any further harm to my vehicle I chose to remove my car from the dealership and find a qualified mechanic,rather than an inexperienced technician, to correct their mistakes.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
Excellent service - Claireneli
Loved this place. The staff was amazing. My salesperson was very knowledgeable about all the cars he was showing me. He made sure I was able to see every car and not pressure me into getting something I didn't want. Will go back in the future.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Great! - HLozano
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
Bad experience with RLX - DPR
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura
• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:
• 13 visits to dealer on car issues
• 18 days the car was at the dealers for repairs
• 4 immediate returns to the dealer due to repairs incorrect or not complete
• 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
• 2 wheels bent due to road damage
• 0 time I have had wheel damage due to road damage on other vehicles
• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket
• >40 hours, amount of time spent dealing with car problems
• 1 safety issue, video recorded, which Acura says they will not fix
• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong
• 14 weeks to get request to Acura customer service denied
• 12 times I tried contacting Acura customer service
• 3 times Acura customer service contacted me
• 1 time Acura customer service told dealer not to talk to me
• 10 emails to dealership and Acura management
• 0 responses to email
• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over
Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Service is below par and over priced - Cargirl
Took in my NSX for noise at the base of the steering column that turned out to be a simple loose part--$209 min per/hr. They then tried scare tactics to UPSELL every other service and did not offer to use the extra time from that to complete the other services. Asked for follow up and nothing. Would probably not go back for routine work like oil change, battery, tires... as they priced themselves out of condsideration.
worst customer service ever - gizmo
I had purchase a 2017 RDX on 1/16/17 from Kivon Titus.As we we look at the car before I purchased it, my brother and fiancé notices some scratches and that after the detailing there were still bird poop on the car. He had told me that he would have the scratches butted out and that he would have the car red-tailed. I was going to leave the car for a couple of hours so that the could in stall my tow hitch and roof rails and rack. I paid cash for the car. They sent me home with a loaner as they installed my accessories. I came back in a couple of hours and my car was not washed properly and the 3 scratches were still there. I had to wait another hour for them to was my car and to buff the scratches. It was dark so when I got home i could see the2 scratches were still there. I called Kivon and he told me to bring it in and he would have it buffed again. He was not there, i talked to Jesus (service manager)So I did and they were only able to get out 1 of the 2 scratches. I continued to complain because I bought a brand new car, not a car with scratches. If I wanted a car with scratches i would have bought a used car. He said he was gonna talk to jesus again on what they could do. so I went home came back the next day so they could try and polish the car. Of course it did not work. They said they could take the door off and fix it that way. I thought that was crazy. I said fine compensate me with something for the car. I'm not trying to be difficult but I brand new car i expect it to be perfect. So after 2 weeks of getting the run around they said "no we can't do nothing. What happen to making your customer happy . I don't think my expectations were too high. I have bought brand new cars from honda, infinity and bmw and this is the worst i have ever been treated. The people there are heartless. There was not emotion involved on their part. Basically "Screw you" we got you money and thats all we want. They were not Sorry miss we can't accommodate you,or let me find away to make this better. I can't believe this car dealership would sell a car that wasn't perfect or to let a customer leave unhappy. I am more than upset and a ashamed to be driving around in an Acura. But now i'm stuff in this car for at least 4 years because i prepaid the services and they car is paid in full. Maybe Im ranting and raving because I'm 6 months pregnant, but I don't think anyone should be blown off like that with a major purchase.
Internet Sales Manager
Weir Canyon Acura