Nice dealership - Bill3
I had a wonderful buying experience a year ago at Marin Acure and whenI needed a replacement car I went back and the sales people bent over backward to help understand my choices and find the car that fit.
The TLX meets my safety needs and gives me a bit of luxury in driving.
They went to great export to find the car I wanted and get it to me.
Great Job - Muirfield
Car ready on time as promised, loaner provided, service associates helpful, work performed as suggested, price reasonable. Had similar experience at this dealer when I bought my Acura. What more can you ask?
Courteous, friendly and attentive Service Department - Susan B
I purchased by RDX 9 years ago and this service department and sales department are amazingly attentive to my needs, very friendly and outgoing-you feel part of the Acura Family here!
Outstanding Dealership - Serena E.
Mike Alkadry and staff were patient and kind and allowed me to ask many questions. They went out of there way to give me their time and attention and made me feel comfortable and confident during the transaction. I recommend Mike for anyone who is looking for a pleasant car buying experience. Weir Canyon Rocks!!!! I love my new car and I know I got an excellent price.
Hooman provides outstanding customer service! - Picky Car Buyer
Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he even called me on my birthday to wish me a happy birthday! Candidly, this personal touch is the reason I closed the deal with him instead of with another Acura dealer. He won my business through personal attention to detail and a strong commitment to understanding and fulfilling my needs. Would recommend to anyone that they work with Hooman!
Excellent Sales Experience - Victoria.r8r
I would like to thank Art Rodriguez for all of his assistance and excellent customer service! He truly made the car buying experience a great one. I was on the market for either purchasing or leasing a Acura RDX. Art took the time to show me what my options are that met my needs and my budget. I finally decided on a Certified used 2013 Acura RDX and I couldn't be happier! The quality of service provided by Art was extraordinary. If you are in the market for an Acura I would recommend asking for Art at Elk Grove Acura! He helped me with the purchase of my 2013 Acura RDX and I couldn't be happier!
Consistent, Professional and Excellent Customer Service - University gal
The reason I give Acura of Riverside an Excellent rating is because I have been coming to the service department for a number of years (even back when it was the Saturn Dealership), and have always experienced professional and consistent service. Bobby Howard has helped me on numerous occasions in getting my car(s) serviced. He is always courteous, informative and helpful with any questions. One of the reasons I bought my Acura, was because I knew I could count on excellent car service. Thanks to everyone at Acura Riverside! You are a great team!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Great experience - bap95604
Found a EX35 Infiniti with low mileage. Cammie was the person I spoke with on phone and set up appointment. I dealt with a Roger, Brian, Brian, and the Manager. I got preapproved before going in. We were unable to use that preapproval, so Brian went and found another lender. He got me a way better offer. It took about 4 hours. These guys and Cammie were awesome. I got what I wanted at a great price. Its been 15 years since I have dealt with a car dealership and this one was a great experience. I would highly recommend this dealership. I would like to thank all of you for your hospitality and great customer service. Brandy P
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Very helpful and professional - Debjoh937
This was the 3rd car, and the 2nd Acura, I have bought from Al Herbst. Honestly, I cannot imagine dealing with anyone else to buy a car. I trust him. His honesty and integrity have never let me down. My whole experience at Center Acura was helpful and friendly. And I am absolutely thrilled with the car!
Excellent Service and Excellent Price - jdub330
Purchasing a car can be very stressful and time consuming. There's the test drive, the sales pitch, the negotiation, the documentation and then wondering if the sales guy is really on your side. Not the case with Acura 101 West. We purchased our 2014 MDX with Seth. He was a great sales person and was very responsive. He answered all our questions and didn't add any fluff. Straight and to the point. Prices were much lower than any dealership in Orange County. Mind you, all this communication was via email, as we live over 70 miles from the dealership. The entire car purchasing process was quick and simple. They even went out of their way to deliver the car to our house because we had a schedule conflict. Whole process was less than 30 min. If you want a great deal and great customer service, ask for Seth. Highly recommend him for your next Acura purchase.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Love our new car! - EEA
This is our 2nd time leasing an Acura from Ball Acura. We returned to the dealership due to the excellent, knowledgeable, friendly staff. We worked with Ruben, David and John and they did not disappoint us this time either. We went looking for a 2016 model and fell in love with the 2017 Acura. We had a great experience with the service department for the past 3 years and we look forward to working with them again.
Friendly/attentive customer service, great experience! - laxgoalie063
I enjoyed working with my sales rep - he was responsive, attentive and friendly during my exploration and purchase of a 2009 Acura TL! Friendly customer service, clean dealership and good selection - Hansel Acura's a great place to look for a new or used car!
Thank you maria for helping me with the loan process.and... - Booker12
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad service/parts experience - mhenryrobinson
Worst service experience I've ever encountered from an Acura Dealer Service Dept. Went in for A1 basic service, plus some factory corrections that were needed. Service Tech guy helping me was possibly having a bad day, but his attitude was awful and basically said I was "free to take my business down the road". No effort was made, in my opinion, to keep me as s customer, nor address my concerns about the car with a positive disposition. Do as I did and seek another dealership for servicing of your car
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
Tony Avilla is the best!! - Kandee's car
My Austin, Tx dealership let me drive across the US with the malfunctioning airbag.
When I got to California Tony Avilla jumped to the rescue, got me a rent car and within a week my airbag was replaced... The car rental place said sometimes it has been months... Which I didn't have!!
If Tony is not the mgr of service dept. he should be!!!
Great work Tony!!
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Very Professional - Papadavid
Last week I purchased a used car from Derick. The experience I had was one of the best I have ever had with an automobile purchase. He understood my needs and did his best to see I was able to make the purchase. Both Derick and Mark made effort to sell me the car within my budget in a very professional way
Thanks to both of you, I am enjoying the car.
Terrible first car buy - Damartinez
Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.
Worst experience ever which was never expected at any Acura - Rama
I visited Hopkins Acura on 05/30/2015, to complete the paperwork for 2016 Acura RDX. I requested for a internet quote when Pablo from Hopkins called me and I did mention that I am working with other dealership and I am just waiting on the vehicle confirmation.
He mentioned he would be able to do price match and also get me the vehicle within 2 days as sister dealership have one already. But in order to get one, he would need me to complete the paperwork for which he needed me to be there. I did give him the price when he called first time and he called me back after checking with the manager that they would be able to do the price match and I was ok and didn't wanted to negotiate anything on it.
On the day when I reached Hopkins with my 9 month pregnant wife, he just backed out saying he never agreed on price and I never gave him numbers which I don't think anyone would do before visiting the dealership atleast confirming the prices.
The mistake I did I never got his confirmation from him on email.
But I had my worst experience ever at the dealership, I have visited so many but never been treated like this and I am so pissed off because for this kind of experience I took my 9 month pregnant wife along.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
***Must read...specially if buying a used car*** - erikbenitez
To start off I would like to say that if I could give this place ZERO stars I would.
Two and a half weeks ago I purchased a used 2010 Mazda 3 Hatchback from this dealer. Just last week I took the car in because I noticed that the car was not performing well. The car would stay stuck in first gear any time you gave the car gas. After the dealer held the car over a day and a half making me lose a day and a half from work they deemed that the car did in fact need a new transmission as per the Mazda technicians that they sent the car to (Mazda dealer is right next door on lot). This dealer is not taking responsibility for the poorly inspected car that they sold me and expect me to pay $1800 for the repair after only having the car for 2 weeks! On multiple occasions they pointed the fingers at the Mazda dealer because according to them the Mazda dealer did the pre-sale inspection for them. I personally don't care who inspected the car. The point is that the car is failing me and Acura of Cerritos is failing to take responsibility of their products. Looks like a bunch of failing going on at this car dealership.
Now I would like to talk about the quality customer service Acura of Cerritos provides. NOT!!!!!
Of course the sales staff was great when purchasing the car however, once they found out the car had a defect they sent me through the common runaround. First I dealt with the Service Department Manager (Mark). He actually wasn't bad. All he did was inform me that charging me $1800 is the absolute best they could do for me even though I had just bought the car and it was already defective.
Next up was the Used Car Sales Manager(Mr. Silverlake or Silverback...something like that) Now this guy was a class act if I've ever dealt with one. While explaining to him how it was that I found the problem he insisted in mentioning the fact that maybe I should have bought a Ferrari or Lamborghini. To start off I would like to say that in reality the car was actually a safety concern at the moment when I first realized that there was something wrong. While merging onto a freeway the individual in the lane next to me failed to yield therefore since I was slightly ahead of him I pressed the gas and to my surprise the car went nowhere. Luckily I got ahead of him just enough for him to realize that I was there and he stopped. This manager Mr. Silverback was by far the rudest and most unprofessional person I have ever dealt with. He has complete disregard for his customers concerns, their feelings and their safety.
Lastly, I stepped into the big guys office. The General Manager Mr. Rick Walker. It is clear to me why his staff has a lack of professionalism, why they have no manners when talking to customers and lastly why his staff insists in nothing but sarcasm. As I went on to explain to him the concern with the car he also various times insisted that "if I drove my car like a maniac, my transmission would probably also make funny noises." Number One: not once did I drive that car out of the normal. The incident that happened that day could have been catastrophic if that man would have hit me considering the only thing on my other side of the car is a 30 foot drop onto the freeway. Number Two: it doesn't matter what kind of car you drive whether its a old beat up clunker or a Ferrari or Lamborghini, if you step on that gas pedal you should be expecting for the car to perform to its full capacity and be capable of shifting thru its gears with no restraint, SPECIALLY if it concerns your health and safety. I would also like to mention that when dealing with this man he kept mentioning how "they were doing the absolute best that they could to address the problem." Well sir if you were really doing your best you wouldn't be receiving this very negative review/complaint. If you were truly doing your best you would take responsibility of the poorly inspected products you sell and you would fix my car!
For anyone considering buying a used car from this dealer I would be extremely cautious. I personally would not refer even my worst enemy to Acura of Cerritos. I hope this helps with anyone thinking of buying from this place and turns away from here.
As for me I am currently driving the car as is and looking for a service center that will fix my car for a decent price. Even if the cost came out to more than the $1800 Acura was charging me I would rather take my business elsewhere.
False Advertisment & Misrepresentation!! - Carbuyer55
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site!
When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim.
When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged.
Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot.
This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!!
I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either!
Worst customer service reviewed - Not4acuraoffremont
Poor after sale customer service. Finance department failed to notify customer in timely manner about their financial obligations to customer. Instead of Acura finance sept, the customer has to initiate and ask questions instead of them advising customer of status of traded-in car account.
Very inflexible about addressing their failure. Always putting the burden to customer- probably because they got already what they want- the sale. According to Josef they don't even care about this bad review because they can delete it anyway.
Just be careful when dealing with this dealership. If you don't want any headache after sales go somewhere else.
Rude & Unprofessional - Fml
This dealership from top to bottom is horrible. Service department is deplorable. I have never been treated like such a second class citizen in all my life. Shawn the service manager is RUDE and completely unprofessional as are all the "service advisors". Beware of Nick. He is so blah and lazy, has no customer service skills what so ever, I won't ever deal with his bad attitude again. So unknowledgeable and so unhelpful. Service prices are astronomical here. The waiting room is tiny. When issues arise don't expect management to care or have concern. You can't even get a phone call back. I'm thoroughly disgusted with this place and I'm telling the world how much I can't stand this dealership. Run far away from this place....run over to Stevens Creek Acura instead....anywhere but here. Unless you like being treated like xxxx then is your place.