Fernando was amazing! Knowledgeable and personable. - Lease
I had a great experience with Fernando. I leased an Acura for a very attractive monthly payment. I was beautifully taken care of, and felt very informed about my vehicle and the dealership and how they operate. Everyone there was terrific.
2017 Acura MDX Purchase - Kenneth L
I've been an Acura MDX owner for more than 10 years. I just got a brand new 2017 Acura MDX with advance ent package and love everything about it. I had been indecisive for the last three years about which SUV to get: MB GLE (ML), Volvo XC90, Lexus RX350, or Acura MDX. Since I experienced first hand in driving Acura MDX all these years, I know how well rounded Acura MDX is. But other competitors' features, specs, and tech are very serious too. I test-drove GLE at a Arcadia dealership, XC90 at Pasadena, and RX350 at Longo. Almost got my hands on one of them. With Acura MDX 2017, it gives me the overall satisfaction; not just on the level of comfort, fun, safety, performance, but it gives you the biggest bang for your bucks. $10,000 less than its competitors. I got a good deal from Alton Ho. I looked at the curve of how much people in the States pay for the MDX with this package I have, I'm at the lowest (left) end of the curve! Alton Ho is not a salesman, he is my friend.
Professional sale from Ron Alvano - Bmc
I needed a replacement SUV and had a number of minor issues with my trade-in vehicle. Mr. Alvano was able to resolve all obstacles, allow for a long road test, and get me into a satisfactory purchase as rapidly as possible. In addition, my trade-in was packet with luggage and a dog and I still had many miles to drive that night. There was no lack of efficiency and the process moved quickly and painlessly. My appreciation for the knowledge and professionalism of this individual.
Purchase of car - Geno
Hooman and staff were knowledable and pleasant. The only issue was the construction made it difficult to find the sales office, I hope the service is just as good.
Pleasant buying experience! - MDX Owner
I was in the market for a new or certified pre-owned MDX looking to purchase by the end of 2016. After making several inquiries at various dealerships in Southern California, DCH Tustin Acura made me an offer I could not refuse.
I worked with Ken Nguyen, the Internet Sales Manager, who was friendly, responsive, and straight-forward. I got top dollar for my trade-in and we negotiated the price of my CPO car over the phone. Ken emailed me a breakdown of the deal, including taxes, fees, and financing terms. My car-buying experience was worth driving over 50 miles each way in Southern California traffic.
On the day of the purchase, there were no surprises or changes to the terms we agreed upon. Ken delivered as promised. Finance Manager, Robert Arreola helped me secure a loan with even better financing terms than previously quoted. After I drove the car home, I noticed a few scratches on the driver side door. I called Ken the next day and he helped me set up an appointment to touch-up the paint and buff out the scratches! This is how a car-buying experience should be. I plan to return to this dealership for all my maintenance and service needs.
DCH Tustin Acura earned my business with their selection of cars, competitive pricing, and customer service. It is no surprise that this dealership is the #1 volume Acura dealer in Southern California because they build lasting relationships with customers. Trust me, you will know the difference when you walk into some of the other Acura dealers in southern California or read about other people's horror stories on dealerrater.com.
The next time when my friends and family are in the market for a new car, I will refer them to DCH Tustin Acura! If you are looking to lease or purchase, ask for Kenny and he will take care of you!
Friendly and Courteous - z.rob
I went in to Elk Grove Acura to shop around for a car and ended up buying one. The sales employee (Thang) was so helpful and accommodating. I didn't feel pressured into buying a car, like I felt at other dealerships I've went to. He was very knowledgeable. The Service manager as well usually they tend to upsale as much as they can but not this one. He recommended what he thought was important for the car that I purchased and didn't pressure me into buying anything extra. The whole staff did a great job in making sure that I was taken care of and satisfied!
It was the most pleasant experience I ever had - email@example.com
Alex Escalante was very polite and helpful , he made my buying experience very pleasant. He has excellent customer service experience and treated me with respect and he was very sincere .
Not as good as Niello's Land Rover Sacramento - Dianamor
My husband recently decided to look for a pre-owned vehicle. I so enjoyed my last experience buying a car through Niello Land Rover that I was hoping we’d be able to buy another car through Niello so that he could experience the difference from the usual car-buying process. We searched pre-owned inventory and found a great car on the Niello Acura lot. Dave Stratton helped us out and made the process very smooth. Thanks for another positive experience, Niello!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Great Customer Service and Pricing ! - Rsy
Acura Serramonte has great customer service. You can see see Awesome Teamwork in Play. The Sales Manager also offered (without us asking yet) how to save more $$. I hate Car Buying in general. But Acura Serramonte made the Car Buying Experience Painless and I felt Good overall. Note that I did not have this same good experience at other Acura Dealerships such as Hopkins Acura where I got my 1st Acura to start with. Big Difference in Customer Service and Pricing between Hopkins in Redwood City vs Serramonte. I highly Recommend going to Acura Serramonte. Make you Life Easier.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
New acura - Jshort7
Buying my new Acura everyone was friendly and professional. My wife and I appreciate everything that they done to accommodate our needs. I would highly recommend to a friend
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Thank you maria for helping me with the loan process.and... - Booker12
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.
Smooth and Professional Experience - kaustin
I went in to work with Mike Ngo today on an Acura RDX. Mike was true to his word over the phone and had the car that we had been discussing ready to go from the time I arrived. The deal was what we had agreed upon. Mike and everyone at Cerritos Acura went above and beyond to make the process as professional and seamless as possible. Thanks for the great work.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Tony Avilla is the best!! - Kandee's car
My Austin, Tx dealership let me drive across the US with the malfunctioning airbag.
When I got to California Tony Avilla jumped to the rescue, got me a rent car and within a week my airbag was replaced... The car rental place said sometimes it has been months... Which I didn't have!!
If Tony is not the mgr of service dept. he should be!!!
Great work Tony!!
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
excellent - carter,p
I have been coming to Los Gatos Acura for my RDX 2007 for many years and almost 170K miles
I have always had excellent service. The staff are always professional,helpful and my car has been in amazing condition without any problems. ,except very minor tune-ups. I highly recommend them. I feel like they are almost family.
Great! - HLozano
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Terrible first car buy - Damartinez
Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.
False Advertisment & Misrepresentation!! - Carbuyer55
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site!
When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim.
When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged.
Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot.
This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!!
I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either!
Worst customer service reviewed - Not4acuraoffremont
Poor after sale customer service. Finance department failed to notify customer in timely manner about their financial obligations to customer. Instead of Acura finance sept, the customer has to initiate and ask questions instead of them advising customer of status of traded-in car account.
Very inflexible about addressing their failure. Always putting the burden to customer- probably because they got already what they want- the sale. According to Josef they don't even care about this bad review because they can delete it anyway.
Just be careful when dealing with this dealership. If you don't want any headache after sales go somewhere else.
Internet Sales Manager
Weir Canyon Acura