Great deal on a great car - New Acura owner
Malcolm was an excellent sales person. He knew his inventory, and treated us with respect and appreciation. Daniel was also great, as a turnover guy for the car. My wife was very pleased
Hassle Free Car Buying Experience - Bhamarsd
We were searching for a new car for a few months to replace our existing Toyota Corolla. We needed a small SUV and went about test driving almost everything in that segment. We were really impressed by the usability of Acura RDX along with the luxurious feel and not to forget impressive tech and safety features. Once we decided this is what we wanted, we did try several dealerships in SoCal. However, Hooman at Weir Canyon was the most straightforward and very upfront about everything. I had emailed him specifically about a particular color and a package. At that point, only he had that car available in the entire SoCal. Despite that he gave me the best price that was lower than any other quotes i got from other dealers. And there were no negotiations. We then drove to dealership quite late on Friday night and Hooman was very helpful to explain everything and have another test drive to make sure we were not making a wrong decision. He gave us the best rate on financing as he had promised in the email and same price with no added extras and no pushiness to buy extra dealer add ons. Both parties were honest and upfront about everything. It was no brainer to get our car deal finalized from this place. Overall a very good have free experience and Hooman made it very easy. If you are looking to buy Acura, just call it email Hooman and save yourself some previous time and money from his deals.
Brad Wolfgram's customer service - Melvin Howard
My experience at Acura of Glendale was amazing Brad Wolfgram's customer service is top of the line even better than the service i received last week at Rolls Royce Motor Car Beverly Hills on 8833 W Olympic Blvd, Beverly Hills they definitely need some one like Brad Wolfgram with patients and the natural ability to make every customer feel special and important.
Outstanding dealership - Jw123
Great professional service! The salesman, AJ is very professional and is very easy to work with. Andrew in Finance is also great to work with and made purchasing my vehicle very easy and quick. Great dealership!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Highly recommended - kay kim
I knew exactly what I wanted on my new RDX.
and i called Ken French he was great every quation i have he gave me all the answer
and thank you Ken
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Service and Purchase - Gary/Cheryl
First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more.
Second, sales. As usual Chris Knutson was very helpful, knowledgeable, friendly and a pleasure to do business with. Have been working with him for years. Wouldn't have it otherwise.
Our experience was wonderful. - William123
We trade in our SUV for a 2014 Acura MDX. The sale person was Jason Megna. He answers all our questions, and he was very helpful to us. On Monday, we were looking for a used Acura MDX, and we choose the 2014 Acura MDX. Since we had a pressing appointment, we agreed to look at it the next day, Tuesday. But Jason had the day off. He agreed to meet us in the morning, Tuesday, even though he was off. We test drove the vehicle, which handled excellent. The finance person was very too. Thank you very much.
W. and S. Byrne
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Mike Stepp is awesome!! - Maureen Collins
Mike made car purchasing experience stress free. Great guy!! I would recommend to my friends and family who are looking for an honest sales guy.
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Awesome experience!! - xcherriex112
Mike and Alex really took care of me, and made sure I was getting what I really wanted. I leased an Acura at the same dealership in Cerritos 2 years ago, and Mike actually remembered exactly what year and model my previous car was, so that was pretty impressive!! Overall, it was a smooth ride and experience.
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
Great, as always. - L
Very accommodating and helpful staff. I always know I can count on them. They worked around my schedule to get my car in for service.
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Car buying made easy - Lulu
We bought a car today from hopkins and i will have to say it was one of the better experiences i have ever had at a dealership. Thumbs up to Josh and Ace for your great service.
Signed, very happy customer😊
GREAT SERVICE DEPARTMENT -Poor Phone Communication - Bill Wallace
I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in.
But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle.
Car needs repair few days after purchase - Hasson M
I trusted Acura of serramonte because they are a sonic dealer, I purchased a 2014 Mercedes cla 250 on July 29 2017 I noticed an unusual sound, and after a diagnostic check by Mercedes a few days after my purchase it needs the rear differential replaced and cost $6,500 to repair, Which They aren't willing to pay or help pay for, I have no idea how this car was sold to me in this condition, I regret buying from them because of this situation, I really thought I could trust sonic.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
Terrible Customer service - MDX
WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop!
Loves holding on to inventory - PB from Fresno
Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on.
Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system.
Internet Sales Manager
Weir Canyon Acura