no stress, no pressure, just honesty - McCamey Marin
Great experience. This was the second Acura purchase in 15 years, separated by an Audi and a Volvo between. Neither of those cars or dealers compare.
Buying my new Acura was actually enjoyable - John
Great sales team Alton Ho and Dwight Rogers! Both gentlemen were extremely helpful in explaining every feature and every option available on my new Acura RDX. The buying experience was low pressure and quite enjoyable, unlike previous experiences at other dealerships. Entire staff made my buying experience easy and enjoyable. I had shopped other Acura dealerships, and found this Acura dealer had the best price for the model and equipment I wanted. This is my second Acura purchased from this dealer. Both the sales and service folks are great to deal with. I highly recommend Acura of Glendale.
Service and Car Purchase - allen32
I have just purchased my 4th. Acura and am very happy both with the car and the salesperson (Josef). It did not take long at all even with the extensive paperwork. Since I purchased my first Acura I have taken it to Acura for service and been very pleased with the manner in which I was treated and the quality of the work.
Loved It - Arnaud Poissonnier
My experience was fabulous. Hooman is a wonderful man and he took a lot of time to work with me on the best purchasing option. He made things really easy for me and I am very grateful. They sure know how to make the entire experience a pleasant one. They gave me right from the beginning an outstanding price and I did not have to spend hours and hours negotiating. Hooman is extremely knowledgeable about the MDX car. Look him up when you go there and ask for him. He will take fabulous care of you. Thank you Hooman. I will come back in 3 years and ask for you again.
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
low key, but truly helpful... - jimlugenbeel
Fernando Coronado greeted me on arrival, and was very knowledgeable about their dealership and products. He was very helpful and insightful. There was no pressure or forcefulness.......
Smooth Sales Transaction - merldperl16
on Friday, March 10th, 2017, my daughter brought me to Elk Grove Acura to browse around for a certified pre owned Acura MDX or RDX. Upon our arrival, we were casually looking around the lot & was warmly greeted by Vinny. We introduced ourselves & my daughter gave Vinny the basic breakdown of my situation & what I needed from the needs of a vehicle to the financial aspect. Vinny assured us that he would be able to help us best to his ability as he was not only a salesman, but also a financial manager. For my daughter, knowing that made the visit a lot easier as there was no need for her to speak to multiple people during any part of the entire process. Working with multiple people during a sale is not something I like. Things discussed get lost in translation & that is where confusion & disappointment happens. With Vinny, he listened thoroughly to what I was looking for within a vehicle, the type of vehicle as well as what I could afford monthly. He did not try to sell me something that I did not want. He made us feel appreciated & important. This does not always happen with other dealerships. Vinny helped us find the perfect Acura RDX to work with my budget & wants as well as needs. The sales transaction as far as paper work goes, was so easy & stress free. I am now enjoying a beautiful certified preowned 2014 Acura RDX. I recommend seeing Vinny for your future vehicle purchases!
Gas cap message - Acura lover
I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the message we did as instructed. It worked everything was perfect and a service call was not necessary because of Chris excellent customer service.
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
the best buying experience - nahid
Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.
Great Service - Acuraguy
Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
Nathan - email@example.com
Very good!! Nat is great. Would recommend him to anyone. Tim as well, was great dealing with him. This is the third car I've bought here. I'll be back again.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Great guys! - Golf guy
Easyiest car deal ever.in and out in an hour and a half....love the straight to the point pricing ...honest and caring staff. I will be back when my lease is it up
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
Excellent service - Claireneli
Loved this place. The staff was amazing. My salesperson was very knowledgeable about all the cars he was showing me. He made sure I was able to see every car and not pressure me into getting something I didn't want. Will go back in the future.
Excellent Service - dealerratermademe
Service was excellent. Clear communication and clear customer care. I have dealt with another Acura dealership which is more convenient to me and their pricing and attention to service was not close to what Thomas' offers.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Terrible used car purchase and experience. - theis4life
Had a terrible experience at this dealership. I purchased a used Audi s4 with 48k miles. When I arrived to the dealer my sales guy hong was too busy to help so he had a random guy from the parts department help me. The car was in mediocre condition for having such low mileage. The dealer agreed to replace the tires and take a huge dent out. When I test drove the car the service light was on and they told me they couldn't turn it off which was a little alarming. I brought the car back 2 days later to get the tires fixed and the dent taken out and they curved my rim really bad during the process and tried giving me the car back. I said they needed to fix it and was pretty upset. I reported a really bad vibration in the rear end of the car and said it wasn't normal. The used car manager tried to tell me it was normal. I took the car in the next day for a full inspection. Turns out the car wasn't in the shape they described.
1. Motor mounts were broken
2. Car was completely out of alignment
3 rear tires were worn down from cupping. Used car manager told me they were new tires when they weren't.
4. 3 out of the 4 rims were bent
5. Sun roof didn't work properly.
The used car manager had the car sent away to get the rims redone and called me and told me there was a suspension issue. I picked up the car yesterday after it being in the shop for 2 weeks. They couldn't provide me any paperwork on what had been fixed or replaced. They told me they couldn't detail the car and left dry wax all over it and also they don't give you a full tank of gas when you purchase the car if it's a used car. My advice to you consumers. Don't buy a used car from this place until you have it fully inspected first. They are quick to tell you how great the car is but take it from me this was a terrible experience. I wouldn't recommend this place to anyone. The Manger needs to retrain his staff on customer service.
Bad experience with RLX - DPR
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura
• On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues:
• 13 visits to dealer on car issues
• 18 days the car was at the dealers for repairs
• 4 immediate returns to the dealer due to repairs incorrect or not complete
• 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan
• 2 wheels bent due to road damage
• 0 time I have had wheel damage due to road damage on other vehicles
• 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket
• >40 hours, amount of time spent dealing with car problems
• 1 safety issue, video recorded, which Acura says they will not fix
• 4 videos recorded to show problems to service personnel because their first response is customer did something wrong
• 14 weeks to get request to Acura customer service denied
• 12 times I tried contacting Acura customer service
• 3 times Acura customer service contacted me
• 1 time Acura customer service told dealer not to talk to me
• 10 emails to dealership and Acura management
• 0 responses to email
• 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over
Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had.
Quick and on the go... - Yuisaego09@$
I got my car back in December 2016. Walk in, wait about ten minutes then go with a sale rep. Then told him what we want and got the paper work done. Smooth as sailing. I recommend them. My rep was Scott and he was straight to the point. I was treat like sh$t t Acura in Modesto, ca. Compared them I have to said this was great service and no complaints but complements only.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Service is below par and over priced - Cargirl
Took in my NSX for noise at the base of the steering column that turned out to be a simple loose part--$209 min per/hr. They then tried scare tactics to UPSELL every other service and did not offer to use the extra time from that to complete the other services. Asked for follow up and nothing. Would probably not go back for routine work like oil change, battery, tires... as they priced themselves out of condsideration.
Internet Sales Manager
Weir Canyon Acura