Easy going and helpful - MarinSonomaILXOwner
I don't like shopping for cars. But Eddie made that a positive experience. Would recommend him, and the finance manager as well. They both provided outstanding service.
service of regular maintanance - itsme
This is the best dealer with excellent costumer service.I had an grate experience n all department and all are the best, especially service department, my special thanks to everybody from service team.
Always Superb Service - Hayjudz
The service team is top notch. I came in with a drill bit in my tire and walked out not even 10 minutes later with a new loaner car for 3 days....no problem. Kris called me several times and kept me updated with the status of my vehicle. I walked in to pick up my car and Robert (whom I've dealt with me on previous visits) jumped up to help me. The customer service is just great. My sister was with me (she drives a Honda) and said she might even upgrade her car for that kind of customer service. You guys know how to make people feel special and I will keep buying Acuras because of you!
Great experience - IV
Hooman and Mike Youssef took me through all my options and made the experience easy and pleasurable. No pressure. I would buy from them again.
# Sales Person at DCH Tustin Acura - Beav882
Sarun Pho was just plain fantastic with helping my Daughter get her car. Took time to
explain all the features of the car. Anticipated things she might want to ask but
too shy to do so. She did it all. I have bought many cars over the past 40 years and
I too was so impressed. She is number one for my family's car needs.
I also want to put a word in for the finance manager. He was terrific and made a
real chore go really quick. I look forward to doing more business in the future
with this kind of service!!!
Excellent Sales Experience - Victoria.r8r
I would like to thank Art Rodriguez for all of his assistance and excellent customer service! He truly made the car buying experience a great one. I was on the market for either purchasing or leasing a Acura RDX. Art took the time to show me what my options are that met my needs and my budget. I finally decided on a Certified used 2013 Acura RDX and I couldn't be happier! The quality of service provided by Art was extraordinary. If you are in the market for an Acura I would recommend asking for Art at Elk Grove Acura! He helped me with the purchase of my 2013 Acura RDX and I couldn't be happier!
Quality service staff by TREX - tyrannosaurus
I purchased my GS-R new from AOR, and I am impressed by the quality of my service staff, Robert Howard, Joe Soto, and Rueben
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Service Experience Update - Jim G
My 2014 MDX had 37K miles when I started experiencing stuttering when I accelerated from a start, up an incline. Since I had an extended warranty, I took my vehicle in to Niello Acura for service. After the first attempt to resolve the problem via software update, my MDX still stuttered and it was getting worse. I made another appointment with Niello Service, but this time we started with a technician ride along. Right away the technician felt the stuttering and he even knew of a very recent maintenance notification that recommended replacing the torque converter fluid. This service was performed and the problem was resolved. In talking with the Niello Service Manager, Chuck, he indicated that the fluid replacement was only a temporary fix while Acura addressed the real issue in another software update. Although I'm anxiously waiting for this software change, the issue with my MDX did allow me to work with the Niello Service team, which I found to be very knowledgeable and professional.
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Excellent Service and Excellent Price - jdub330
Purchasing a car can be very stressful and time consuming. There's the test drive, the sales pitch, the negotiation, the documentation and then wondering if the sales guy is really on your side. Not the case with Acura 101 West. We purchased our 2014 MDX with Seth. He was a great sales person and was very responsive. He answered all our questions and didn't add any fluff. Straight and to the point. Prices were much lower than any dealership in Orange County. Mind you, all this communication was via email, as we live over 70 miles from the dealership. The entire car purchasing process was quick and simple. They even went out of their way to deliver the car to our house because we had a schedule conflict. Whole process was less than 30 min. If you want a great deal and great customer service, ask for Seth. Highly recommend him for your next Acura purchase.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Love our new car! - EEA
This is our 2nd time leasing an Acura from Ball Acura. We returned to the dealership due to the excellent, knowledgeable, friendly staff. We worked with Ruben, David and John and they did not disappoint us this time either. We went looking for a 2016 model and fell in love with the 2017 Acura. We had a great experience with the service department for the past 3 years and we look forward to working with them again.
Friendly/attentive customer service, great experience! - laxgoalie063
I enjoyed working with my sales rep - he was responsive, attentive and friendly during my exploration and purchase of a 2009 Acura TL! Friendly customer service, clean dealership and good selection - Hansel Acura's a great place to look for a new or used car!
Thank you maria for helping me with the loan process.and... - Booker12
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Bad service/parts experience - mhenryrobinson
Worst service experience I've ever encountered from an Acura Dealer Service Dept. Went in for A1 basic service, plus some factory corrections that were needed. Service Tech guy helping me was possibly having a bad day, but his attitude was awful and basically said I was "free to take my business down the road". No effort was made, in my opinion, to keep me as s customer, nor address my concerns about the car with a positive disposition. Do as I did and seek another dealership for servicing of your car
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Do not come here - Visitor
Bad experience. Dont buy a car from here. Be careful how they run your credit report. Make sure you visit other dealerships. I went to Weir Canyon and it was the best experience.
Tony Avilla is the best!! - Kandee's car
My Austin, Tx dealership let me drive across the US with the malfunctioning airbag.
When I got to California Tony Avilla jumped to the rescue, got me a rent car and within a week my airbag was replaced... The car rental place said sometimes it has been months... Which I didn't have!!
If Tony is not the mgr of service dept. he should be!!!
Great work Tony!!
Thank you Christian Ramsey and Golam Newaz - Alerma2591
Just wanna thank Christian Ramsey and Golam Newaz for giving me a great deal on my 2016 ILX, I'm grinning from ear to ear with my new car. They were very patient and let me test drive every car I was interested in, they even added in a few extras. My dad even said he will be back tomorrow to buy himself a car from Golam. I would definitely recommend to any of my friends and family that are looking for a new Acura. Thanks again Christian and Golam!!
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Very Professional - Papadavid
Last week I purchased a used car from Derick. The experience I had was one of the best I have ever had with an automobile purchase. He understood my needs and did his best to see I was able to make the purchase. Both Derick and Mark made effort to sell me the car within my budget in a very professional way
Thanks to both of you, I am enjoying the car.
excellent - carter,p
I have been coming to Los Gatos Acura for my RDX 2007 for many years and almost 170K miles
I have always had excellent service. The staff are always professional,helpful and my car has been in amazing condition without any problems. ,except very minor tune-ups. I highly recommend them. I feel like they are almost family.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Terrible first car buy - Damartinez
Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.
False Advertisment & Misrepresentation!! - Carbuyer55
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site!
When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim.
When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged.
Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot.
This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!!
I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either!
Worst customer service reviewed - Not4acuraoffremont
Poor after sale customer service. Finance department failed to notify customer in timely manner about their financial obligations to customer. Instead of Acura finance sept, the customer has to initiate and ask questions instead of them advising customer of status of traded-in car account.
Very inflexible about addressing their failure. Always putting the burden to customer- probably because they got already what they want- the sale. According to Josef they don't even care about this bad review because they can delete it anyway.
Just be careful when dealing with this dealership. If you don't want any headache after sales go somewhere else.
Worst experience ever which was never expected at any Acura - Rama
I visited Hopkins Acura on 05/30/2015, to complete the paperwork for 2016 Acura RDX. I requested for a internet quote when Pablo from Hopkins called me and I did mention that I am working with other dealership and I am just waiting on the vehicle confirmation.
He mentioned he would be able to do price match and also get me the vehicle within 2 days as sister dealership have one already. But in order to get one, he would need me to complete the paperwork for which he needed me to be there. I did give him the price when he called first time and he called me back after checking with the manager that they would be able to do the price match and I was ok and didn't wanted to negotiate anything on it.
On the day when I reached Hopkins with my 9 month pregnant wife, he just backed out saying he never agreed on price and I never gave him numbers which I don't think anyone would do before visiting the dealership atleast confirming the prices.
The mistake I did I never got his confirmation from him on email.
But I had my worst experience ever at the dealership, I have visited so many but never been treated like this and I am so pissed off because for this kind of experience I took my 9 month pregnant wife along.