Purchase a car - Davidsuh
Quick and friendly service. In and out in less than an hour not 5 hours at the car dealer. Great!
I would recommend this dealer to others.
Excellent - mdx
I am an Acura customer since 1994, John and his team Manny, tony and other staff members are extremely professional, the never failed me. I never took my car for servicing accept Acura Glendale,
Ron Alvano is a consummate professional - JAMessina
Ron Alvano, DCH Acura Internet Sales Manager, was absolutely amazing. No pressure, encyclopedic knowledge of his product, and genuine concern for his customer's best interest. My wife and I actually enjoyed this car buying experience and love our new 2016 MDX.
Great Experience - CYSK3
After speaking briefly with Mike over the phone, we arrived to the dealership to find Mike had a couple cars ready for us to look at and test drive. He was very knowledgeable and shared with out being pushy. Michael and Lorenzo were able to work with us to an agreeable price. Our experience was like no other car buying experience we've ever had, it was easy and painless. We highly recommend this dealership!
2016 Acura TLX - Kevin Ho
Daniel Morris, gives out great advice on my car. He gives out great information of what I need to know about my car. I recommend any buyer going to him if you're looking for a specific car. He tell you everything you need to know.
Hooman provides outstanding customer service! - Picky Car Buyer
Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he even called me on my birthday to wish me a happy birthday! Candidly, this personal touch is the reason I closed the deal with him instead of with another Acura dealer. He won my business through personal attention to detail and a strong commitment to understanding and fulfilling my needs. Would recommend to anyone that they work with Hooman!
Randy Bustamante cares about his customers - HansasAcuraTL
My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
Great experience - bap95604
Found a EX35 Infiniti with low mileage. Cammie was the person I spoke with on phone and set up appointment. I dealt with a Roger, Brian, Brian, and the Manager. I got preapproved before going in. We were unable to use that preapproval, so Brian went and found another lender. He got me a way better offer. It took about 4 hours. These guys and Cammie were awesome. I got what I wanted at a great price. Its been 15 years since I have dealt with a car dealership and this one was a great experience. I would highly recommend this dealership. I would like to thank all of you for your hospitality and great customer service. Brandy P
Very friendly, dedicated to his client satisfaction and hone - Dezashib
I called for a car they had for sale and from the beginning he showed his curtesy and interest in a very relax and friendly way. Car was purchased and it is even better than what we were told. I highly recommend Kami as he knows cars well and so honest about it.
Purchase Experience - Snowball
Abel Sanchez was an excellent sales person in helping me with my purchase of my 2013 Acura TL. He was knowledgeable, answered all my questions, was patient, kind and courteous. He helped me to get my payments to my satisfaction. There was never any pressure that is important. I love my Acura TL and have recommended the dealership to my friends! Thank you Abel??
Excellent Service and Excellent Price - jdub330
Purchasing a car can be very stressful and time consuming. There's the test drive, the sales pitch, the negotiation, the documentation and then wondering if the sales guy is really on your side. Not the case with Acura 101 West. We purchased our 2014 MDX with Seth. He was a great sales person and was very responsive. He answered all our questions and didn't add any fluff. Straight and to the point. Prices were much lower than any dealership in Orange County. Mind you, all this communication was via email, as we live over 70 miles from the dealership. The entire car purchasing process was quick and simple. They even went out of their way to deliver the car to our house because we had a schedule conflict. Whole process was less than 30 min. If you want a great deal and great customer service, ask for Seth. Highly recommend him for your next Acura purchase.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Awesome experience! - julesesparza
David, Ruben and Victor are awesome! They really tried to get me into something that suits my family and what I wanted. They listened to our needs. Joe from finance was a sweetheart and truly worked to get us a great rate! Second time buying a car from Ball and I will continue to buy my vehicles here!
Friendly/attentive customer service, great experience! - laxgoalie063
I enjoyed working with my sales rep - he was responsive, attentive and friendly during my exploration and purchase of a 2009 Acura TL! Friendly customer service, clean dealership and good selection - Hansel Acura's a great place to look for a new or used car!
Thank you maria for helping me with the loan process.and... - Booker12
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure.
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
Glad I picked this place for my very first car purchase!! - stawdros
Just bought a TLX from South Coast Acura! It was my first car purchase and I came in thinking the salesmen would be evil try to rip me off. To my surprise I felt absolutely no pressure buying or signing the car and on top of that felt like the salesmen did everything they could to get me a great deal. I personally dealt with Alfredo who guided me through the entire process. He was very personable, informative, and comforting so I trusted him when he said he was working for me to get me the best deal. This place is great and I'm glad I bought my very first car through them. Thanks again all the salesmen that put up with my father yelling numbers at them over the phone and stayed calm while explaining things a million times to both he and I! haha
Internet manager Kelsey is not trustworthy - AcuraBuyer
After negotiating on price, color and going there to buy the car, the Internet manager Kelsey pulls a fast one and doesn't keep her word! Beware! Really disappointed after going through and doubling checking everything. She is young and apparently has a lot to learn in terms of ethics!
Terrible first car buy - Damartinez
Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
Looking to purchase a Honda CR-V - CA_Jack
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
BAD EXPERIENCE - madhuvaid1
Very very BAD experience dealing with Alex and complletely unethical . I was dealing with Alex for used car and I mentioned to him that I will be coming from 80 miles so to save the time please let me know what will be your final price and after consulting his manager he called me and gave me the final price which we both agreed and he suggested me to see him tomorrow at 2.00 Pm.to get the car. He called me at 11.00 AM to confirm our appointment and I told him I will be there as per our commitment. As it was a long drive I decided to reach 1.45 PM. When I was half way, he called and said wait for 20 minutes and dont come untill I call you. I said Are you kidding? I am on my way. He said someone is looking that car. He probably found some potential buyer who must be paying little more, so he can make little more money on that deal. I talked to the Manager Ken and I was told that the Law does not allow us to hold the vehicle, if that is true I completely agree and respect the lae,My only concern and question to the management that When Alex made this arrangement with me, was he not aware of the law or he was simply breaking the law to make his deal happen.
The Best Service Ever! - alpit32
I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I always receive from Kelly Gilbertson. My most recent visit has proved to be nothing short from the amazing and detailed service that I have always received. Even though the service that I needed on my car was for a pricey catalytic converter, Kelly made sure to work with me and give me the best deal possible. Who can't appreciate and want to stay completely loyal to a service tech who understands the financial hardships of a customer, speaks to you honestly and openly about what service is most important to attend to and what can wait, and yet does his best to work with you while continuing to give you that extra care and thoughtfulness that is just genuinely how he conducts business.This is why I will continue to bring my car only to AutoNation for servicing. Kelly is consistently polite, listens to all of my concerns and truly cares about delivering that A+ customer service.. I also appreciate the mechanics work on my car. To date, everything that they have fixed is still working properly. In a time where there are so many dishonest dealerships trying to nickel and dime you for everything, its nice to find one that genuinely cares about their customers.
Worst experience ever which was never expected at any Acura - Rama
I visited Hopkins Acura on 05/30/2015, to complete the paperwork for 2016 Acura RDX. I requested for a internet quote when Pablo from Hopkins called me and I did mention that I am working with other dealership and I am just waiting on the vehicle confirmation.
He mentioned he would be able to do price match and also get me the vehicle within 2 days as sister dealership have one already. But in order to get one, he would need me to complete the paperwork for which he needed me to be there. I did give him the price when he called first time and he called me back after checking with the manager that they would be able to do the price match and I was ok and didn't wanted to negotiate anything on it.
On the day when I reached Hopkins with my 9 month pregnant wife, he just backed out saying he never agreed on price and I never gave him numbers which I don't think anyone would do before visiting the dealership atleast confirming the prices.
The mistake I did I never got his confirmation from him on email.
But I had my worst experience ever at the dealership, I have visited so many but never been treated like this and I am so pissed off because for this kind of experience I took my 9 month pregnant wife along.
Don't do a trade in - creepedout
All set to buy a new TSL until they offered $11,000 for a TSX that sells for five to seven thousand dollars more at CarMax. Really left a bad taste in my mouth. I won't go back.
Bad service appointment - Chai
I made appointment for service recall to replace defective A/C compressor clutch bolt.
I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again.
Worst service experience ever! Don't buy or service here! - andredunlap
Mark Riley the service manager offers the worst customer service I've ever experienced. Not only did he tell me "if you wanted the perfect car, you should have bought a Bugatti or Maserati." He said that Acura has spent too much money and time trying to fix my issue and that there's nothing more for them to do. What!? My car 2015 TLX isn't even a year old and I have warranty for 6yrs or 100k miles! He doesn't listen to the customer at all. He simply makes excuses for why he can't hear noises and blames issues on the fact that the vehicle is of mass production and 3/5 cars will make random noises.
I will never buy another Acura or Honda again.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
False Advertisment & Misrepresentation!! - Carbuyer55
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site!
When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim.
When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged.
Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot.
This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!!
I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either!