54 California BMW Dealers

Purchased my used 2014 Audi A4 above blue book and sight - andrewshuck

Purchased my used 2014 Audi A4 above blue book and sight unseen based on dealership website advertisement and being a larger dealership. Salesman very communicative through purchasing process. Docu sign etc. Once car was delivered and signed over I noted 3 things. Broken headlight, service due, and third brake lamp broken and hanging from ceiling. Communicated these issues to dealership. After long turn around times and multiple follow ups on my part they sent a check for the headlight leaving me with a $1k service and broken third brake lamp. Complained to BBB in which dealership replied and lied stating check cut for headlamp but nothing else was safety concern. Brought my concerns to sales manager and he stated I got a good car. But it’s used. They recondition as best they can. Suppose all of that could fly at a used car lot on the corner but this is San Rafael BMW. Over book and an additional 1k into it. And have yet had time or funds to address third brake lamp. 5 kids full time job which they were willing to accommodate said kids and schedule hence delivery but could care less now that it’s my problem.

Working and leasing a car with Radford Puahi was a great - sandyciano

Working and leasing a car with Radford Puahi was a great experience. Would highly recommend him to family and friends. It was a pleasure.....and love my car.

Good service, easy to work with Francis Dejesus, very - Svetlana

Good service, easy to work with Francis Dejesus, very friendly and professional. All guys a positive, working with smile.

On Sunday, I went to view a BMW there as I was looking - traiwilliams107

On Sunday, I went to view a BMW there as I was looking to replace my Range Rover. They started out friendly until they found out I was from out of town. So they immediately told me they couldn't make a deal with me without knowing what I wanted to do and didn't show me the car as I have told multiple people online. Every dealership there accommodated me with no problem even if I wasn't purchasing that day. Even a different BMW dealership showed me their car cause I'm really interested in BMW. It could be borderline racism there as I am black. You can make the call on that one.

I worked with John Polli. - roncurry19

I worked with John Polli. He guided me through what turned out to be the best interaction I have ever had at a car dealership. Very refreshing!

We continue to work with Stefano at Bob Smith BMW. - Seal

We continue to work with Stefano at Bob Smith BMW. In over 30 years of owning at least one BMW Stefano is truly the BEST to work with. We currently have three from Stefano but we have had others from him too. Bob Smith is blessed to have such an incredible man. My entire family absolutely loves Stefano. He always goes the extra mile and could not be more professional. Truly the best! Thank you Stefano and thank you Bob Smith.

Incredible Experience with Shahin – Made My First Luxury - A.A.B

Incredible Experience with Shahin – Made My First Luxury Car Purchase Unforgettable! I recently purchased a BMW 430i, and I couldn’t be happier—not just with the car, but with the outstanding experience I had thanks to my sales consultant, Shahi . From start to finish, Shahin made the process smooth, stress-free, and genuinely enjoyable. As this was my first luxury car purchase, I had a lot of questions and some nerves, but Shahin was incredibly knowledgeable, patient, and professional throughout. He took the time to understand exactly what I was looking for, guided me through all the options, and made sure I felt confident and excited every step of the way. His passion for what he does really shows, and it made a huge difference in my buying experience. I truly felt like I was in great hands. Thank you, Shahine, for helping make this milestone so special—I’ll definitely be recommending you to friends and family!

I visited the parts department and purchased a Valve - Fggutierrez1

I visited the parts department and purchased a Valve Cover ($500) and I installed it (I am professional automotive technician with 10 years of experience) after a few miles of driving the vehicle starts smoking, I performed a visual inspection of the engine and found the valve cover leaking. Spoke to the parts manager and he said warranty protocol is to bring the vehicle in to the shop that way one the of BMW technicians could verify the warranty. Brought the vehicle in cause am 100% it BMW was going to grant my warranty. Nope, the technician said it was a pinch gasket. SMH. I didn’t want to argue and paid the diagnostic fee $240. I bought a new OEM gasket from the same Dealer, installed it and the Valve cover is leaking from the same spot as before. After $800 or so BMW has failed to warranty me a Valve cover that’s defective and lied that it was a pinch gasket. I’ll give them a 0.

They try their hardest to exploit me into paying more - red!box357

They try their hardest to exploit me into paying more than I should, and sold me a service contact I didn't need.

I love working with Michael Parker in service. - Happy

I love working with Michael Parker in service. He is straightforward and explains things really well. I appreciate everyone I’ve met when dropping off and picking up my car. To a one, they are low key and super helpful. It’s a busy place so if you’re in a rush let them know.

The reception and check in for my car was handled - John Oliver

The reception and check in for my car was handled promptly and courteously by Sergio. The dealership is always clean and sparkling, and I appreciate the coffee machine as well. Sergio did an excellent job keeping me posted on the status of my car. Unfortunately. a part was unable to be located initially for the repair of my AC. Sergio stayed on the task of finding that part. I was thankful to have a loaner car during the time my car was at the dealership. I always appreciate this feature and it’s great to drive a different BMW than my X5 for a change of pace. I have bought five BMWs at this dealership and find the sales staff in incredibly helpful and knowledgeable, and enjoy the relationship with the people there

Great service. - Rod

Great service. Mike was great! Answered all my questions, prices was easy and stress free. Much easier than I thought it would be.

Great service -Warren is very helpful & professional. - Diamondroo

Great service -Warren is very helpful & professional. Service ahead of schedule & shuttle driver was excellent

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

I met Mike Duplessis in crisis mode with a flat tire late - fastbuck830

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

Ed Fuentes was UNBELIEVABLE! - mariafraga81

Ed Fuentes was UNBELIEVABLE! He made the whole transaction go nice and smooth, went above and beyond to make sure I was satisfied and taken care of! Ed is an incredible and valuable asset to this dealership. Highly recommend, you've got a customer for life! Thanks again BMW of Visalia!

I went in today to receive help with getting my system - haileynbrown99

I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!

No response to message left with parts department. - carguy456

This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing.... - john

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing. Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made the process ridiculously easy and quick. Menna crushed the paperwork. In and out in under an hour.

And here I am back in 2024 as a repeat customer, and - MATTHEWM

And here I am back in 2024 as a repeat customer, and saying, once again, everything I said about Jon Shafer before. He stands with you throughout the sales process. He found me an X60 M60 allocation when there were hardly any available and gave me a good deal. This sale was complicated by me being in Florida and difficult Florida DMV processes and then Performance Center Delivery process being thwarted by Hurricane Helene and almost Hurricane Milton. Jon was there through all of it, along with finance manager Matt Correa. I am sure I was a pain in the butt, but they never let me feel that way, and yesterday I had a successful (and amazing) PCD delivery at Plant Spartanburg. If you live in Cali and you love BMW's, give Jon a shout.

Pajouh Automotive - formerly known as Courtesy Motors in - lisa2667

Pajouh Automotive - formerly known as Courtesy Motors in Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in the pouring rain. After a nearly 15 minute conversation with the owner, the operations manager and the service manager during which not one of them apologized, but instead insulted us by comparing 60+ hours of water intrusion to a “lifetime of getting in and out of the car with rain boots and an umbrella”, their solution was to dry the car with a heater and shop vac and return it to me. "These cars are made for this!" they said. Water intrusion damage can take months if not years to manifest and they know it. And yet just 4 days after the intrusion, the car reported an "urgent interior function" code - the driver restraint system was malfunctioning. We asked them to buy the car back. They said no. We asked for a replacement and the owner’s response was a snotty, “how do you know the replacement vehicle won’t have water damage?” My mission is to tell everyone, everywhere I can reach about their negligence and lack of accountability to take responsibility and do the right thing.

I went in to just look around, but they were so friendly... - diamondlinks

I went in to just look around, but they were so friendly and said we can get you into a BMW. So we told them what we liked they pulled up front with this 2007 328i BMW, brand new, we fell in love. Service was always great, car was great. Would do business with them again.

This dealership has the worst customer service I have... - tonycalmeiro

This dealership has the worst customer service I have ever experienced. I am an active duty service member and was on deployment a week from coming home, and was talking with the sales associate Matia who told me that there were no pending sales or offers on the BMW I wanted. So I told him I wanted to pay in cash via wire transfer that day and I would pick up the car the following saturday when I arrived back in the States. He said the only way they would hold the car is if I financed it through them so he would make a commission on the sale. even though I did not want to finance or run my credit because I offered to pay in full I had them finance the car just so they could hold it for a week while I was coming home from deployment. I received a message from Matia stating good news! you been approved and sent me the banking information to wire them the deposit for the car. Later that night he sent me a message saying do not wire the money yet, there is a deal pending and then they sold they car right from under me after forcing me to finance when I didnt want to and asked me to wire them a depoist. They are very untrustworthy and dont care about their customers or United States Servicemembers.

Dis-honest incompetent sales and service - Robert Salo

Bought $120,000 2019 M850i - multiple defects discovered on the drive home from the dealership. Car now is 1 week old - been at the dealership 4 times. Dealership totally unable to fix car - vehicle is unsafe to drive due to issues with steering , brakes and more. Contacted dealership owner. After listening to owners explanation went to BMW website only to find owner had lied about everything. And it just goes downhill from there. Dealership is forcing us to get legal representation -hows that for great service??.