Purchase of my new BMW - alexnumber1
Shawn &Jake awesome customer service; Shawn gave my husband and I option we were happy with all the service you have awesome employees great job!!!
Service was great; - naseerc
Harlan is very knowledgeable and helpful.
Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when you are rushing to go to work.
Stan Caldwell and Jon Heppler at Weatherford Rock! - NewBMWOwner
I emailed several BMW dealerships in the Bay area with my proposed lease offer. Only Stan Caldwell responded within 24 hrs with an "okay we would like to work with you" response and put together numbers that I could work with. Jon Heppler was excellent on the test drive and closing the deal. These guys are all about service, service, service! I drove from Marin (Sonnen BMW would not even attempt to come close to my offer) and am glad I worked with these guys at Weatherford! Highly recommend!
David Townsend is THE man! - Fantastic 4!
Buying a car is a very stressful experience but what sets this dealership apart (in my humble opinion) are the dynamic team of David Townsend and Bryan Preston! These two are problem solvers and peace makers (literally you will walk away with peace of mind). This is my 2nd purchase, 1st was in 2012, then 2016 and I'm sure in 2019 again.
Happy Happy Customer - Tiffany05
The exchange of my lease vehicle to a new one was by far the best experience! I would recommend this dealership and of course MIKE BUSHEL to anyone. Mike communicated with me for two days! Answered every question and even more. He went over and beyond for me. BMW Concord treated us like we were buying a $100k car (which we didn't). So many great people work for this establishment. Being in the medical field I am constantly working with the public and customer service is so key. They get 5 stars from me and then some for customer service. I will never buy a BMW anywhere but Concord. Other dealerships could learn a lot from Concord. To be honest they should. We drove 2 1/2 hours and it was well worth it. I can't express enough what a great experience the whole team was towards me, especially MIKE! He was the originator with my transaction and followed me through to my purchase!
Mike Kyle - 6311
We have worked with Mike Kyle since 2011. He is always a pleasure to work with. He is always kind and understanding. He's very prompt on returning phone calls. I would recommend him to anyone, he's a great service rep.
awesome service - nlopez80
I was very impressed by Ed and Rick's outstanding customer service skills. The transaction was quick and simple. Definitely would recommend Ed and BMW of Visalia
Customer Service - bw2012
Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!!
Exceptional Service - Claytonryan82
Center BMW was exceptional in assisting me with not only finding the (exact) car I wanted, BUT in making sure I was comfortable with my monthly payments. All in All I gave them 5 stars and if you do decide to check out their lot, Ask for Brackö... Great guy, very knowledgable on the car I was purchasing and was very driven to make sure I got the Black on Black 328i 4 door I wanted...
excellent service overall - emajlessi
it has been a pleasure dealing with this dealership .
every one there is wonderful specially Nicole who helped me find the best rate to purchase my Christmas present .
thank you all
Great Sales Experiences with Diamond Yeung - Anne M 59
We recently leased our second BMW from Diamond Yeung at Crevier in Santa Ana and highly recommend him as a sales adviser. When the lease from our previous BMW was due, I wasn't sure which model BMW would best suit my needs. Diamond was very patient, and educated me about the different features in each of the vehicles we test drove. He worked with us to get the deal that we wanted, and we took the car home that day! Diamond called me the next day to make sure that I was totally happy with the car and his services. If you are looking for a sales adviser that is honest, friendly, personable, very knowledgeable about BMW products, takes his time to answer your questions, and doesn't waste your time, then Diamond Yeung at Crevier is the guy to see!
sales - bob4803
Adam Conlee at Bakersfield BMW is about the best sales person I have had the opportunity to deal with. Very patient and knowledgeable . Will definitely do business with him again in the future
Great dealership, excellent customer service! - galle0825
Jim Leavitt helped me find my new perfect car I was looking for. He was very patient and kind offering many suggestions that were in my price range. He made my buying experience easy and hassle free. I really appreciated the extra steps he took to ensure i left happy and content. Thank you Jim!
I was greeted immediately.... - LynneBMW
I was greeted immediately when I arrived by Andy. He was not aggressive in his approach, but did a good job of uncovering my needs, without being pushy. He listened intently and reflected back what he heard, and guided me through the process of figuring out the best solution for me.
Great Service - JayR04
Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not.
Used car purchase, Amazing Salesman - JB
Had the pleasure of purchasing a used car from Tommy Lu who made this a pleasurable and smooth process. I am one to say that I do not enjoy interacting with car salesman but did not have this attitude after talking too and purchasing a car from Tommy. I recommend asking for Tommy Lu for a future purchase to anyone as he did not create extra pressure to purchase, was honest, and very easy to communicate with. Thank you Niello BMW in Elk Grove for this great experience and Thank you Tommy Lu for helping as I have never had a better experience in purchasing a car.
Great experience! - jfpf1973
We recently leased our second BMW from Fresno BMW and Heather went above and beyond to make it an easy positive experience.. No pressure just great friendly service! Thank you Heather!
Overbooking service department - Jhk123
Car promised to be ready at end of day . It was not. Second time in a row this has happened. Had to wait a half hour after appointment time to see my service agent. They should have known in a.m. they had overbooked
Looking to upgrade my existing BMW - Big Boss Daddy
I found a car on line that interested me. When I went to the dealership, everyone was polite and friendly. The staff was very focused on customer service and mankind sure I was comfortable. We were able to come to an agreement fairly quickly and pain free. In the days following my purchase, I was contacted to make sure everything was ok and that I was happy with the car. There was also a couple of follow up items to take care of and they were very much on top of things and accommodating with my schedule. I really appreciate the quality of service and was extremely satisfied with the entire experience.
Great experience in service department! - Matilda27
I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!??????
Customer Experience - Belinda
I bought a 2016 438I on April 16, 2016. Tracy Lee my sales representative was great. He made me a deal I could not refuse. He called me the next day to see how I was enjoying the vehicle. I brought the vehicle back Saturday to have it washed. Everyone was very professional and I did not have to wait long.
Amazing experiance and great customer service - jackiek12345
I would recommend this dealer ship to any of my friends and family. My wife and I bought two cars from here and leased them both! Look forward to giving them my business in the future.
Steve is the best! - trinaj
I went to BMW for a test drive where I met Steve Cheng....I came back a few weeks later and he kept his word on everything. Steve and the financial team worked wonders.. I got my 328I with an unbelievable deal. Thanks Steve I really appreciate all your help :).
PS-The burger was great!
Simply Put-- BUYER --Please Read - BE AWARE!!!! - BMW Enthusiast
I have owned many BMW's in my life. I finally reached a point in my life where I could justify the purchase of my dream car. The F10 M5 was the car I wanted. It was perfect for me and my family in my opinion. The recent turn of events that unfolded I would have never expected to happen. I located the car I wanted. A 2013 M5 with a manual transmission listed for sale by Steve Thomas BMW of Camarillo, CA. I spoke with the internet sales manager and told him that I was very picky and was ONLY looking for a car without ANY paint work or accidents. He assured me the M5 I was interested in was clean. He said it was accident free and had no aftermarket paint work. So I drove 450 miles in my mint condition 2012 BMW 550i that I was trading in to buy the M5. The purchase was quick. It was dark when I arrived and I asked repeatedly, you are sure there is no paint work or accidents as I could not see the car in the sun light. Once again, the sales manager said the car was from a very good routine client who traded it in from a lease return and was not painted or involved in any accidents. Once I was able to truly see the car in the light at home I started noticing weird imperfections in the front bumper, rear bumper, and mirrors. I was getting more and more upset. I took the car to 3 different body shops to have the car looked at. They all confirmed my worst suspicions. I called the dealer to have them ask the previous owner if he painted the bumpers etc. Low and behold – I was right!!!!!. The car was in a “minor rear accident” per the previous owner and a body shop and had been painted. Doesn’t even explain why the mirrors or front bumper were repainted.Now I have exactly what I did not want. The dealer broke the news to me over the phone. I was and am still in shock…I was, and am still heartbroken. I was lied to. Worst of all, Steve Thomas BMW is not paying to repaint the bumpers and mirrors which have horrible paint on them. So now after a $60,000 purchase I have to pay for their lies?? Their response was offering me a $500 credit towards the parts department for accessories. xxx! Now, after being LIED too they do not want to fix the issue. I called BMW of North America and filed a formal complaint and am now forced to have my attorney take this down the road. I tried to give them the opportunity to fix there wrongs and move on but they are simply trying to Ignore me....
Substantiate claim against Century West BMW for poor repairs - M3Coupe08
Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill.
Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for a
letter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never been
damaged or repaired. Mike said that my complaint was accurate and the flooded battery compartment
was the result of damage caused when Century West changed the battery on November thirtieth, 2015.
He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I have
given up hope that they will ever respond. I also contacted four independent BMW repair shops
and one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts
supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead.
When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem.
If anyone out there has experienced similar stonewalling, write a review and talk to an attorney!
Great job on the body work on my vehicle! - JKPearson2016
Daniel did a fantastic job making sure the body work on my BMW was completed properly and on a timely basis. He went the extra mile for us and also provided us with pictures of the damaged parts of our vehicle. The vehicle does not look like it has been in an accident and looks as good as the day I bought it. BMW did the work for a great price and worked well with my insurance company.
5 star all the way!!! - 110173
I love Sterling and my now family! I've bought a BMW from Sterling, Crevier, Palm Springs, Irvine, and Shelley......hands down.....I've now bought and leased from Sterling twice....they crush all the other dealerships Period!
BEST service department of ALL TIME. - Mrs.Ortiz
Long story short, we are a single income military family that took a huge leap in choosing BMW as one of our new vehicles to keep our family safe. Original manufacture warranty expired in Aug. 2015 it is now December. We have had our X3 for 5 months and had to bring it in for some problems it was having. Not only did BMW cover our diagnostic fees, but they also covered everything for the turbo, changed our spark plugs, fixed a leak in the oil filter housing and gave it a fresh oil change ALL ON THEIR DIME. We did not pay one cent or even use our extended warranty. They told us "Merry Christmas from the BMW family." I am now a BMW customer for life. Truly amazing. I can not thank Michael Fraser (our service advisor) enough for everything. Also thank you to everyone I don't even know that pitched in on this.
Brandon Kim is an excellent salesman. - Frank D
I recently bought a car at your dealership. I worked with Brandon Kim from the beginning, the night I walked in and test drove a car and then in the days leading up to my buying it. Throughout he was courteous and informative and there was no hard sell, just quiet, confident responses to questions about the car and BMW product in general. When I took possession of the car, Brandon was there to help the orientation, which is not an easy thing to do. I appreciated his patience.This is my first BMW and after having had such a goo experience getting it thanks to Brandon, I'm sure the next one will be a BMW too. Thanks, Brandon.
you will be sorry !!!! - Bwise
Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one fee but you will be bailing your car out to get it back---with added costs you were not expecting!!
It's obvious the owner of the business is only interested in your money---and golfing!! The waiting area was filled with ONLY golf and wine magazines---and the TV did not work. The other area of the office is filled with golf shirts---how tacky!!