Easy, fast and I am completely satisfied - Debbie sexy old lady
My salesman, Yul, was all about what I knew I wanted. He knew where to find the perfect car on the lot that has hundreds of fabulous BMW's. My choice came down to just two within 20 minutes after starting to look. The the hard part was the choice had to be made. I changed my mind after Yul had stared the paper work on a blue 328i. I changed my mind and wanted the black 328i. Not a problem. Yul was won it in a flash.
Last service, Aug 2016 - Don'tlikeit
As I've become to expect, the service was superb. My service advisor, Ryan Cornell, assisted me from the moment I arrived and took care of all my needs including getting the loaner car ready for me. The personal touch from the service staff and the through attention to details has become this dealership' standard operating procedure.
Excellent experience - Elizabeth Gyermek
Claude was great! Excellent follow up but didn't feel pressured. He really did a great job finding the perfect BMW for me. Very knowledgeable and professional!
Diana in Finance also very helpful and knowledgeable. Overall a great experience!
BMW 328i - Gowtham - Gowtham Kumar Madipuri
It was great working with Ron freytag.He was very friendly and helpful. The customer service was great. I would definitely recommend. Would do more business with them in future.
Great Customer Service !! - joymeeta
Right from the time I visited BMW Concord to purchase my new car, I received a great customer service. Today (Aug 13) I had the first experience at BMW Service for a minor fix. Amy Bilson was my service advisor. She was very professional and courteous. She quickly understood the issue and got it fix to the best of my satisfaction. The response time from BMW Service was also great. I was very happy to get a special treatment and definitely I would rate BMW Concord a full 5 stars !!
Pre-owned Subaru - Rollin4eyes
John and staff recently helped me with the purchase of my pre-owned Subaru. The team went to work for me and I left with an incredible car at a great price. The focus on making sure I was satisfied with the deal was the team's primary concern and I drove off feeling well taken care of.
Worth the 3 hour drive - unpig
I live in the bay area, 200 miles away from Visalia. At first I wasn't sure about spending 3 hours driving there would be worth it, but Shayne Roberts was so responsive, honest and helpful with all my questions by phone, email or texts. After we talked for several days I decided to go there and get the car, and the experience was very good and smooth as expected. I'd definitely consider coming back for my next car.
Amazing Service by Tim Price! - BlancaBMW
I just have to say that Tim Price is the Best!!! Every time that I bring my car in for service,
Tim is on it , taking care of all the details and always super helpful and ready to solve any
problems or issues that come up in a very efficient way , he always calls me and lets me know what are they working on or if there's any new issues that come up with the car , and always have a helpful suggestion of what are the next steps to consider , so professional , mindful and supportive ., Thank you so much again Tim!
Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc! - Happy Beamer Beach
FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!!
After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork."
Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc.
Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here!
Best Service Experience with Andre! - Ebbiecohen
Honestly I have been to a few dealerships for service. From Beverly Hills to Pacific BMW. I've driven BMW all my life so I've had quite a few service experiences. Andre at center BMW has always given me the best service. Center BMW in general is able to do services that other BMW's don't have authorization to do. For example, Pacific can't service spark plugs so they just don't do it. They also have great rentals and fix your car as fast as possible with great communication and quality. I highly recommend Center.
Great Sales Experiences with Diamond Yeung - Anne M 59
We recently leased our second BMW from Diamond Yeung at Crevier in Santa Ana and highly recommend him as a sales adviser. When the lease from our previous BMW was due, I wasn't sure which model BMW would best suit my needs. Diamond was very patient, and educated me about the different features in each of the vehicles we test drove. He worked with us to get the deal that we wanted, and we took the car home that day! Diamond called me the next day to make sure that I was totally happy with the car and his services. If you are looking for a sales adviser that is honest, friendly, personable, very knowledgeable about BMW products, takes his time to answer your questions, and doesn't waste your time, then Diamond Yeung at Crevier is the guy to see!
5 Stars for Kai Fuller - TomNewBMW
Kai Fuller was extremely helpful to my wife and me and taught us how to use the various functions of our 2017 BMW X3. He is very knowledgeable and competent, and his explanations were clear and thorough. He utilized a checklist which ensured that all the important topics were covered. He was also patient in answering our many questions. We greatly appreciated this Genius service, especially with Kai.
Great Service - JayR04
Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not.
Used car purchase, Amazing Salesman - JB
Had the pleasure of purchasing a used car from Tommy Lu who made this a pleasurable and smooth process. I am one to say that I do not enjoy interacting with car salesman but did not have this attitude after talking too and purchasing a car from Tommy. I recommend asking for Tommy Lu for a future purchase to anyone as he did not create extra pressure to purchase, was honest, and very easy to communicate with. Thank you Niello BMW in Elk Grove for this great experience and Thank you Tommy Lu for helping as I have never had a better experience in purchasing a car.
Such a wonderful, stress-free experience - Aaworona
Boton couldn't have been more kind of helpful. He helped me to buy my first bmw and I couldn't be happier. Great experience!
Great experience! - jfpf1973
We recently leased our second BMW from Fresno BMW and Heather went above and beyond to make it an easy positive experience.. No pressure just great friendly service! Thank you Heather!
Overbooking service department - Jhk123
Car promised to be ready at end of day . It was not. Second time in a row this has happened. Had to wait a half hour after appointment time to see my service agent. They should have known in a.m. they had overbooked
Mazen makes stuff happen - Bweezle
Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I needed in a car. He Is a true professional.
Alex was also involved in my car buying process. Very transparent and easy to work with.
after a slight hiccup in the process that was fixed quickly, overall I had a fantastic experience.
Great experience in service department! - Matilda27
I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!??????
Good service, but need free car wash back! - Laughlin
The service is great and everyone has been friendly. The only thing I am upset about is that I drive all the way there only to be told that they no longer do the free car washes. The Mazda dealership gives free car washes! BMW should step it up. That is why I gave it an average review. For what we all spend on our cars, the free car washes should still be offered.
Simply Put-- BUYER --Please Read - BE AWARE!!!! - BMW Enthusiast
I have owned many BMW's in my life. I finally reached a point in my life where I could justify the purchase of my dream car. The F10 M5 was the car I wanted. It was perfect for me and my family in my opinion. The recent turn of events that unfolded I would have never expected to happen. I located the car I wanted. A 2013 M5 with a manual transmission listed for sale by Steve Thomas BMW of Camarillo, CA. I spoke with the internet sales manager and told him that I was very picky and was ONLY looking for a car without ANY paint work or accidents. He assured me the M5 I was interested in was clean. He said it was accident free and had no aftermarket paint work. So I drove 450 miles in my mint condition 2012 BMW 550i that I was trading in to buy the M5. The purchase was quick. It was dark when I arrived and I asked repeatedly, you are sure there is no paint work or accidents as I could not see the car in the sun light. Once again, the sales manager said the car was from a very good routine client who traded it in from a lease return and was not painted or involved in any accidents. Once I was able to truly see the car in the light at home I started noticing weird imperfections in the front bumper, rear bumper, and mirrors. I was getting more and more upset. I took the car to 3 different body shops to have the car looked at. They all confirmed my worst suspicions. I called the dealer to have them ask the previous owner if he painted the bumpers etc. Low and behold – I was right!!!!!. The car was in a “minor rear accident” per the previous owner and a body shop and had been painted. Doesn’t even explain why the mirrors or front bumper were repainted.Now I have exactly what I did not want. The dealer broke the news to me over the phone. I was and am still in shock…I was, and am still heartbroken. I was lied to. Worst of all, Steve Thomas BMW is not paying to repaint the bumpers and mirrors which have horrible paint on them. So now after a $60,000 purchase I have to pay for their lies?? Their response was offering me a $500 credit towards the parts department for accessories. xxx! Now, after being LIED too they do not want to fix the issue. I called BMW of North America and filed a formal complaint and am now forced to have my attorney take this down the road. I tried to give them the opportunity to fix there wrongs and move on but they are simply trying to Ignore me....
They made me feel important! Like a VIP ! - Robery308
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
McKenna BMW - Noah/Dominic Rocks! - Henry & Cynthia
Just picked up 2016 X5 xDrive today (8/10/2016). Couldn't be any happier with excellent service and awesome deal from Noah and his assistant - Dominic! The whole process is seamless and he even gave additional discount on top of the already discounted deal! IMHO they have the best deal in all SoCal areas! Thank you very much and will definitely come back for my next BMW!
Henry & Cynthia
Substantiate claim against Century West BMW for poor repairs - M3Coupe08
Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill.
Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for a
letter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never been
damaged or repaired. Mike said that my complaint was accurate and the flooded battery compartment
was the result of damage caused when Century West changed the battery on November thirtieth, 2015.
He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I have
given up hope that they will ever respond. I also contacted four independent BMW repair shops
and one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts
supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead.
When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem.
If anyone out there has experienced similar stonewalling, write a review and talk to an attorney!
I LOVE THIS DEALERSHP!!! - hhpas
I just got my second new BMW in 6 months from them. Dolan Hossain and Makayla Mier took great care of me both times!! In November, I replaced my 7 series. They helped me get out of my old one 2 months early and they got me an amazing deal on my new one. There was no bitter haggling. Just a few pleasant phone calls and text messages. I drove up the next day and dropped off the old one and picked up the new one. I had a very nice dinner in Santa Barbara on the way home. I just made a deal with them for a new X5. Dolan and Makayla found me just the car that I wanted from their network and got me out of my old one 5 months early. Again, no unpleasant haggling. Just two phone calls, a few texts, and voila, a great deal on exactly the car that I wanted. This time, they're trucking the new X5 down to me and picking up the old one. I never had to leave my house. I'm a BMW guy and I've had a lot of I've aggressively shopped dealers in the LA area in the past. I've gotten BMWs from dealers all over Southern California. It has been a lot more hassle for inferior results. WOW!! I WOULD GIVE Dolan, Makayla, and Coast BMW 6 STARS IF I COULD!!
Bad service experience - Harlan
They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car.
you will be sorry !!!! - Bwise
Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one fee but you will be bailing your car out to get it back---with added costs you were not expecting!!
It's obvious the owner of the business is only interested in your money---and golfing!! The waiting area was filled with ONLY golf and wine magazines---and the TV did not work. The other area of the office is filled with golf shirts---how tacky!!
Unmotivated sales staff - CarLover
Went in and test drove a car and the wife and I loved it. We weren't ready to cut a deal because it was late and we wanted to think about it over night and test drive some other makes. I left my phone number with the sales rep. Also, I called the sales rep back the next day and left a message on his voice mail and asked him to call me back so that we can discuss a deal. Well, I never received a call back. I guess this dealership is making so much money that they don't care about losing a sale. After not getting a call back I went online to research this dealership and discovered how badly they are rated by consumers. Now I'm glad they never called me back because soI won't have to deal with the hassle and headache of their bad service. I will buy a BMW this month but not from this dealer.
Misrepresented Needed Repairs - Never Trust Irvine BMW - Irvine_BMW_Cheats_Customers
Irvine BMW misrepresents needed repairs and tried to cheat me.
I needed New Battery, Oil Change and Cigarette Lighter had no power. Service Advisor quoted $1400.00 for Fluid Checks; $800.00 for New Battery; and advised Thrust Bushings were leaking and needed replacement for $1800.00.
I asked Advisor "What is leaking from Thrust Bushing?" Advisor said it's a "Technical Issue and needs replacement". I said "No Thanks" please do Oil Change and Service Cigarette Lighter. Wait 3 days and Advisor calls to say car is ready to be picked up. My Wife picks up car; No Oil Change, Cigarette Lighter not fixed, Battery was replaced -under warranty....?
I look under car and inspected Thrust Bushings and they appear Shiny and Pristine -no leaks what so ever. I can't help but think Irvine BMW Service Advisors try to sell you anything to make a buck. In my case, Advisor quoted four-thousand dollars in repairs that were not needed. Quote for replacing "Leaking Thrust Bushing" was a lie. I'll never trust anything Irvine BMW tells me. I'll never go to Irvine BMW Again.
Extremely helpful - savage3d
Olin Johnston is very knowledgeable and very helpful, able to answer many questions that other dealerships are unable or unwilling to answer. His extensive knowledge of the brand really shows how passionate he is and is definitely an asset to the team that he works with!
BMW Certified Client Advisor Level II
BMW of Visalia
BMW of Murrieta