Great service, major supporters of armed forces - Ian.Lopez
I mainly dealt with Terry at service. He was very helpful and he asked right away if I was in the Armed forces, when I told him I was, he was quick to thank me for my service and mentioned they would take good care of me as much as possible to show appreciation of my service even though my car was just out of the warranty coverage. Terry set me up with a loaner for two days while they took care of the dicrepancies at a minimum charge, all while having a great attitude and friendly demeanor. He even gave my son a toy car. Strongly recommend this dealer and their service. When I buy my next BMW, I will be buying from BMW El Cajon!
Good Service - Beamer2
Received good service from Alex Harmsen; she was professional and responsive when I brought my BMW 228i in for service and eventual replacement of the NVLD pump.
Qick and friendly service - glc656
A+ service , I was finished with my oil service within 1-hour and my car was washed too! The price was below an Independents quote
Weatherford BMW is the place to buy a BMW - ArnoldRod
Recently bought my new BMW from Weatherford Bmw of Berkeley. Great experience and especially the staff and the organization. The setup is perfect of how to buy a car nowadays. I have say the Salesman KEVIN THOMAS such a first class person. Kevin was welcoming and didn't give me no pressure at all. If your looking for a BMW at this dealership ask for Kevin Thomas. Blair Robinson the sales manager is awesome made the numbers work and made the deal......
Purchse leased X5 - Jun Gapo
My wife and i went to this BMW dealership to inquire about purchasing the vehicle that we are leasing. we were greeted by Ms Sofia Donnelly. She gave us a very warm welcome. We told her our reason for being there and she did an outstanding job explaining everything in detail. Ms Sofia made the process and the transition very smooth. Will definitely recommend BMW Concord and tell my friends to see/ ask for Ms Sofia Donnelly.
Great Sales Person - Jeep Liberty
I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions.
Well versed, skillful professional. Great personality! - Victoria
Excellent experience with salesman, Shayne Roberts of BMW of Visalia. Shayne is a
skilled, well versed & helpful professional with an enjoyable personality and great character.
Incredible Service. - NMR
Robert Stephens, my service rep was amazing. I brought the car in for it's first servicing and while he told me it would be an hour and a half, he got it finished in half the time. I appreciated his not over delivering on the promise, but over delivering on the actual service! I have found the entire staff there from Jonathan who sold me the car to Robert who helped me get it serviced! Outstanding dealership!!!
Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc! - Happy Beamer Beach
FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!!
After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork."
Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc.
Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here!
Best Service Experience with Andre! - Ebbiecohen
Honestly I have been to a few dealerships for service. From Beverly Hills to Pacific BMW. I've driven BMW all my life so I've had quite a few service experiences. Andre at center BMW has always given me the best service. Center BMW in general is able to do services that other BMW's don't have authorization to do. For example, Pacific can't service spark plugs so they just don't do it. They also have great rentals and fix your car as fast as possible with great communication and quality. I highly recommend Center.
Great Sales Experiences with Diamond Yeung - Anne M 59
We recently leased our second BMW from Diamond Yeung at Crevier in Santa Ana and highly recommend him as a sales adviser. When the lease from our previous BMW was due, I wasn't sure which model BMW would best suit my needs. Diamond was very patient, and educated me about the different features in each of the vehicles we test drove. He worked with us to get the deal that we wanted, and we took the car home that day! Diamond called me the next day to make sure that I was totally happy with the car and his services. If you are looking for a sales adviser that is honest, friendly, personable, very knowledgeable about BMW products, takes his time to answer your questions, and doesn't waste your time, then Diamond Yeung at Crevier is the guy to see!
top notch from first step to first service - aspen1989
I ordered my X 1 direct from the factory in Liepzig, Germany. It was great to follow the actual ship that my car was on. and, the car arrived sooner than expected. Kendall Brocco was knowledgeable and helpful. Gary and Martin in finance were super and Kai, the service "genius" really knows his BMW! He spent a good hour with me to insure that I completely understood the technology on the car.
Hope I never need service ( joking ), but if I do and they are anything like everyone else at Hansel BMW, all will be FINE.
Great Service - JayR04
Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not.
Used car purchase, Amazing Salesman - JB
Had the pleasure of purchasing a used car from Tommy Lu who made this a pleasurable and smooth process. I am one to say that I do not enjoy interacting with car salesman but did not have this attitude after talking too and purchasing a car from Tommy. I recommend asking for Tommy Lu for a future purchase to anyone as he did not create extra pressure to purchase, was honest, and very easy to communicate with. Thank you Niello BMW in Elk Grove for this great experience and Thank you Tommy Lu for helping as I have never had a better experience in purchasing a car.
Great experience! - jfpf1973
We recently leased our second BMW from Fresno BMW and Heather went above and beyond to make it an easy positive experience.. No pressure just great friendly service! Thank you Heather!
Overbooking service department - Jhk123
Car promised to be ready at end of day . It was not. Second time in a row this has happened. Had to wait a half hour after appointment time to see my service agent. They should have known in a.m. they had overbooked
Deceptive sales practices in finance department! - elenk
This is a very difficult review to post; I am a 4-time BMW customer. My biggest complaint here is that I have been explicitly lied to by Jarod in the finance team, misled and pressured into purchasing the lease end protection product. Century West BMW brands this as a genuine product that's supposedly exclusive to BMW. However, this is actually a third-party product after all. Aside from being pressured into an up-sell here, it took me over a month and countless phone calls and emails before my lease end and new lease were finally completed correctly, with many avoidable errors on behalf of the dealership along the way. These ruthless finance and sales employees seem desperate to make a quick buck instead of winning customer trust and loyalty. If they can be so shamefully immoral as to take advantage of a pregnant woman 6-months into her pregnancy, then they will just as easily manipulate you at this crooked dealership. Stay away from these liars! No excuses, just cons...
Mazen makes stuff happen - Bweezle
Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I needed in a car. He Is a true professional.
Alex was also involved in my car buying process. Very transparent and easy to work with.
after a slight hiccup in the process that was fixed quickly, overall I had a fantastic experience.
Great experience in service department! - Matilda27
I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!??????
Good service, but need free car wash back! - Laughlin
The service is great and everyone has been friendly. The only thing I am upset about is that I drive all the way there only to be told that they no longer do the free car washes. The Mazda dealership gives free car washes! BMW should step it up. That is why I gave it an average review. For what we all spend on our cars, the free car washes should still be offered.
Excellence in Service - gio349
Service is prompt, personnel are very courteous and helpful. I'm happy that there's already a lounge /waiting area compared to before that client wait at the curbside bench. Excellent improvement.
Simply Put-- BUYER --Please Read - BE AWARE!!!! - BMW Enthusiast
I have owned many BMW's in my life. I finally reached a point in my life where I could justify the purchase of my dream car. The F10 M5 was the car I wanted. It was perfect for me and my family in my opinion. The recent turn of events that unfolded I would have never expected to happen. I located the car I wanted. A 2013 M5 with a manual transmission listed for sale by Steve Thomas BMW of Camarillo, CA. I spoke with the internet sales manager and told him that I was very picky and was ONLY looking for a car without ANY paint work or accidents. He assured me the M5 I was interested in was clean. He said it was accident free and had no aftermarket paint work. So I drove 450 miles in my mint condition 2012 BMW 550i that I was trading in to buy the M5. The purchase was quick. It was dark when I arrived and I asked repeatedly, you are sure there is no paint work or accidents as I could not see the car in the sun light. Once again, the sales manager said the car was from a very good routine client who traded it in from a lease return and was not painted or involved in any accidents. Once I was able to truly see the car in the light at home I started noticing weird imperfections in the front bumper, rear bumper, and mirrors. I was getting more and more upset. I took the car to 3 different body shops to have the car looked at. They all confirmed my worst suspicions. I called the dealer to have them ask the previous owner if he painted the bumpers etc. Low and behold – I was right!!!!!. The car was in a “minor rear accident” per the previous owner and a body shop and had been painted. Doesn’t even explain why the mirrors or front bumper were repainted.Now I have exactly what I did not want. The dealer broke the news to me over the phone. I was and am still in shock…I was, and am still heartbroken. I was lied to. Worst of all, Steve Thomas BMW is not paying to repaint the bumpers and mirrors which have horrible paint on them. So now after a $60,000 purchase I have to pay for their lies?? Their response was offering me a $500 credit towards the parts department for accessories. xxx! Now, after being LIED too they do not want to fix the issue. I called BMW of North America and filed a formal complaint and am now forced to have my attorney take this down the road. I tried to give them the opportunity to fix there wrongs and move on but they are simply trying to Ignore me....
Parts Dept - Funfzehnauto
My experience with the Sterling BMW parts department was exceptional. They provided excellent service. The staff was knowledgeable to and easy to work with. 5 STARS!!!
McKenna BMW - Noah/Dominic Rocks! - Henry & Cynthia
Just picked up 2016 X5 xDrive today (8/10/2016). Couldn't be any happier with excellent service and awesome deal from Noah and his assistant - Dominic! The whole process is seamless and he even gave additional discount on top of the already discounted deal! IMHO they have the best deal in all SoCal areas! Thank you very much and will definitely come back for my next BMW!
Henry & Cynthia
Substantiate claim against Century West BMW for poor repairs - M3Coupe08
Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill.
Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for a
letter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never been
damaged or repaired. Mike said that my complaint was accurate and the flooded battery compartment
was the result of damage caused when Century West changed the battery on November thirtieth, 2015.
He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I have
given up hope that they will ever respond. I also contacted four independent BMW repair shops
and one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts
supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead.
When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem.
If anyone out there has experienced similar stonewalling, write a review and talk to an attorney!
I LOVE THIS DEALERSHP!!! - hhpas
I just got my second new BMW in 6 months from them. Dolan Hossain and Makayla Mier took great care of me both times!! In November, I replaced my 7 series. They helped me get out of my old one 2 months early and they got me an amazing deal on my new one. There was no bitter haggling. Just a few pleasant phone calls and text messages. I drove up the next day and dropped off the old one and picked up the new one. I had a very nice dinner in Santa Barbara on the way home. I just made a deal with them for a new X5. Dolan and Makayla found me just the car that I wanted from their network and got me out of my old one 5 months early. Again, no unpleasant haggling. Just two phone calls, a few texts, and voila, a great deal on exactly the car that I wanted. This time, they're trucking the new X5 down to me and picking up the old one. I never had to leave my house. I'm a BMW guy and I've had a lot of I've aggressively shopped dealers in the LA area in the past. I've gotten BMWs from dealers all over Southern California. It has been a lot more hassle for inferior results. WOW!! I WOULD GIVE Dolan, Makayla, and Coast BMW 6 STARS IF I COULD!!
Bad service experience - Harlan
They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car.
Unmotivated sales staff - CarLover
Went in and test drove a car and the wife and I loved it. We weren't ready to cut a deal because it was late and we wanted to think about it over night and test drive some other makes. I left my phone number with the sales rep. Also, I called the sales rep back the next day and left a message on his voice mail and asked him to call me back so that we can discuss a deal. Well, I never received a call back. I guess this dealership is making so much money that they don't care about losing a sale. After not getting a call back I went online to research this dealership and discovered how badly they are rated by consumers. Now I'm glad they never called me back because soI won't have to deal with the hassle and headache of their bad service. I will buy a BMW this month but not from this dealer.
TERRIBLE - DR RRC MD
To begin with a brief background about my self
I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA
We have been loyal BMW customers for over 10 years having bought more than 8 BMWs or so
We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya
The sales person asked Montaya if he could help me, my wife and our 10 yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat
From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact
Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down
Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him
He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me"
I didnt hear any please or anything customer friendly
when We went back in, my wife and daughter decided to stay back outside due to his behavior
He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way
He ignored and kept looking at the computer screen
I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa
I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault
Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier
Dr RRC MD
False advertisement - samg
Be aware of false advertisement from this dealer!
The APR rate of a CPO 2013 750LI is 1.99% for 60 months, and that'w what I was told before I submitted my application. My credit is tier 1 credit and I meet all the requirement. After running the credit, Derek from the internet sales informed me that the APR is 2.99% for 60 months and not what they initially told me 1.99%, even thought my credit is a tier 1. I called 2 other dealers and BMW as well and confirmed that the rate in 1.9% for 60 months on tier 1 credit. I was told since they give me a "good deal" on the car, they needed to raise the APR. It's a joke!!!! I tried to contact the GM or the manager in charge and I got no answer back! I wouldn't recommend this dealer as they play games!
BMW of Murrieta
BMW Certified Client Advisor Level II
BMW of Visalia