Always excellent service! - michelle
Everyone is friendly and professional! I take my car to this dealer for oil changes and I always get great service!
Best Experience Ever! - Sherie N
I saw the car online, went in for a test drive and left with my new car less than 2 hours later. Everyone was friendly and worked hard to get me the deal I wanted. Definitely coming back there when I want another vehicle.
Helpful, Friendly, Informative - hannaho
Our salesman, Ron Freytag, was very friendly, helpful and knowledgeable in the purchasing of our first BMW. Not only was he great on the showroom floor and on test drives, he worked to find us the right car via text and email. When we did finally find the X3 for us, he came in on his day off to seal the deal. Ron, and the BMW Geniuses, made purchasing and learning about my new car easy and enjoyable. Thank you!
Outstanding Customer Service - gpcarlos
I have worked with Danny Andrade on 3 car transactions. He is the best sales professional I have worked with. Very responsive; great customer focus; goes the extra mile. I live in San Francisco but will go all the way to Concord because the buying experience is great.
Beat out competitors! - wolf
Went far and beyond the call of duty! Claude did everything he promised he would do and more. He really made every effort to keep us as customers and gained our loyalty.
Memorable - Tgonzales
The dealership was clean and bright. I felt welcomed and comfortable. I was stressed about buying a new car, but felt I was being given the best deal possible.
Very great sales men! Very awesome affordable prices! - Malinaarchan
We walked into the dealership we saw an ad online of an suv we admired and we drove down from Fresno they had the vehicle ready it was very clean and we test drove it fell in love however the price was out of our range on payments we almost walked away only because it was not on our budget but they worked out a deal in less than an hour we got our vehicle to the price we desired! Very fast and effeciant dealership we plan on purchasing in the future again thank you guys so much!
Customer Service - bw2012
Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!!
Exceptional Service - Claytonryan82
Center BMW was exceptional in assisting me with not only finding the (exact) car I wanted, BUT in making sure I was comfortable with my monthly payments. All in All I gave them 5 stars and if you do decide to check out their lot, Ask for Brackö... Great guy, very knowledgable on the car I was purchasing and was very driven to make sure I got the Black on Black 328i 4 door I wanted...
Great Sales Experiences with Diamond Yeung - Anne M 59
We recently leased our second BMW from Diamond Yeung at Crevier in Santa Ana and highly recommend him as a sales adviser. When the lease from our previous BMW was due, I wasn't sure which model BMW would best suit my needs. Diamond was very patient, and educated me about the different features in each of the vehicles we test drove. He worked with us to get the deal that we wanted, and we took the car home that day! Diamond called me the next day to make sure that I was totally happy with the car and his services. If you are looking for a sales adviser that is honest, friendly, personable, very knowledgeable about BMW products, takes his time to answer your questions, and doesn't waste your time, then Diamond Yeung at Crevier is the guy to see!
Sales and Service - Shawn
Great team at BMW San Rafael. Sales process was great with Kyle Gray and Sean in finance. Each time I have had the car serviced, Tom Smith follows up on every detail. I highly recommend.
I was greeted immediately.... - LynneBMW
I was greeted immediately when I arrived by Andy. He was not aggressive in his approach, but did a good job of uncovering my needs, without being pushy. He listened intently and reflected back what he heard, and guided me through the process of figuring out the best solution for me.
Great Service - JayR04
Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not.
Used car purchase, Amazing Salesman - JB
Had the pleasure of purchasing a used car from Tommy Lu who made this a pleasurable and smooth process. I am one to say that I do not enjoy interacting with car salesman but did not have this attitude after talking too and purchasing a car from Tommy. I recommend asking for Tommy Lu for a future purchase to anyone as he did not create extra pressure to purchase, was honest, and very easy to communicate with. Thank you Niello BMW in Elk Grove for this great experience and Thank you Tommy Lu for helping as I have never had a better experience in purchasing a car.
Great experience! - jfpf1973
We recently leased our second BMW from Fresno BMW and Heather went above and beyond to make it an easy positive experience.. No pressure just great friendly service! Thank you Heather!
Overbooking service department - Jhk123
Car promised to be ready at end of day . It was not. Second time in a row this has happened. Had to wait a half hour after appointment time to see my service agent. They should have known in a.m. they had overbooked
Great experience - jthw1914
We're on our 5th BMW, and have tried many BMW service centers in our area including Calabasas and Beverly Hills BMW service centers. Century West BMW service center was by far the best experience; the other two I mentioned here don't even come close with Beverly Hills BMW service center being THE worst experience among all including BMW, Audi, Lexus.
The main reason why our experience with Century West BMW has been, and continue to be, so good is because of Steve Smithson. Steve is a car guy, he knows BMW products, and he's focused on our needs! Steve has gone above and beyond to find the right technicians to figure out what a problem is, and solve it. Steve is the face of our Century West experience, and he appears to be very well supported by his management and the technicians; otherwise, our cars would not be maintained by Century West BMW as well as they have been.
We have had problems with our BMW's (750i, 535xi, 550i, 335xi), and we nearly left BMW entirely, but the only reason why we bought another BMW is because we knew we have Steve and Century West to support us.
The wars salesman ever - Big boy 1965
I went to BMW Bakersfield to buy a car the salesman in the phone all the time no respect
I am never go back to that dealer he's name addy
Great experience in service department! - Matilda27
I wanted to share great experience I had today with my car. I spoke with the representative name Ezequiel Henriquez over the phone few days ago. I told him about suspicious red light coming up when I started the engine. He advised me to bring the car in to pin point the problem. He said he would set up a rental car aside for me. This morning everything was ready to go and he was very helpful! He discovered another potential problem that I noticed too. He seemed very knowledgeable and he made me feel very comfortable. I highly recommend him as your service advisor. I just love this place! Best coffee in town!!!!??????
Honest and great customer service!! - arizjovany
Great experience!! I went in looking for a M235i and Vinnie and Peter took great care of me. I was a first time buyer but my family has bought from there and peter took all that into consideration and gave me a great deal. Couldn't be happier! Thank you BMW of Escondido!!
ALWAYS GREAT! - MSLYNNSWORLD
I ALWAYS receive EXCELLENT service at Pacific BMW Glendale! Edgar and Arman I. take GREAT care of my mother and I! They are truly the BEST!
Substantiate claim against Century West BMW for poor repairs - M3Coupe08
Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill.
Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for a
letter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never been
damaged or repaired. Mike said that my complaint was accurate and the flooded battery compartment
was the result of damage caused when Century West changed the battery on November thirtieth, 2015.
He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I have
given up hope that they will ever respond. I also contacted four independent BMW repair shops
and one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts
supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead.
When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem.
If anyone out there has experienced similar stonewalling, write a review and talk to an attorney!
Steve is the best! - trinaj
I went to BMW for a test drive where I met Steve Cheng....I came back a few weeks later and he kept his word on everything. Steve and the financial team worked wonders.. I got my 328I with an unbelievable deal. Thanks Steve I really appreciate all your help :).
PS-The burger was great!
Bad service experience - Harlan
They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car.
Simply Put-- BUYER --Please Read - BE AWARE!!!! - BMW Enthusiast
I have owned many BMW's in my life. I finally reached a point in my life where I could justify the purchase of my dream car. The F10 M5 was the car I wanted. It was perfect for me and my family in my opinion. The recent turn of events that unfolded I would have never expected to happen. I located the car I wanted. A 2013 M5 with a manual transmission listed for sale by Steve Thomas BMW of Camarillo, CA. I spoke with the internet sales manager and told him that I was very picky and was ONLY looking for a car without ANY paint work or accidents. He assured me the M5 I was interested in was clean. He said it was accident free and had no aftermarket paint work. So I drove 450 miles in my mint condition 2012 BMW 550i that I was trading in to buy the M5. The purchase was quick. It was dark when I arrived and I asked repeatedly, you are sure there is no paint work or accidents as I could not see the car in the sun light. Once again, the sales manager said the car was from a very good routine client who traded it in from a lease return and was not painted or involved in any accidents. Once I was able to truly see the car in the light at home I started noticing weird imperfections in the front bumper, rear bumper, and mirrors. I was getting more and more upset. I took the car to 3 different body shops to have the car looked at. They all confirmed my worst suspicions. I called the dealer to have them ask the previous owner if he painted the bumpers etc. Low and behold – I was right!!!!!. The car was in a “minor rear accident” per the previous owner and a body shop and had been painted. Doesn’t even explain why the mirrors or front bumper were repainted.Now I have exactly what I did not want. The dealer broke the news to me over the phone. I was and am still in shock…I was, and am still heartbroken. I was lied to. Worst of all, Steve Thomas BMW is not paying to repaint the bumpers and mirrors which have horrible paint on them. So now after a $60,000 purchase I have to pay for their lies?? Their response was offering me a $500 credit towards the parts department for accessories. xxx! Now, after being LIED too they do not want to fix the issue. I called BMW of North America and filed a formal complaint and am now forced to have my attorney take this down the road. I tried to give them the opportunity to fix there wrongs and move on but they are simply trying to Ignore me....
Unhelpful Staff - Elisabeth
If there is an issue with your BMW, make the drive to Escondido. This center is a collective team of unhelpful personal. I tried to make a service appointment on 3 separate days over a span of 5 days and was given the run around and never had my emails or phone calls returned.
When I attempted to complain, I was killed with kindness and ignorance and made to feel unimportant.
I cannot stress how terrible this staff is, and how going to any other dealership is a much easier and pleasant experience.
I LOVE THIS DEALERSHP!!! - hhpas
I just got my second new BMW in 6 months from them. Dolan Hossain and Makayla Mier took great care of me both times!! In November, I replaced my 7 series. They helped me get out of my old one 2 months early and they got me an amazing deal on my new one. There was no bitter haggling. Just a few pleasant phone calls and text messages. I drove up the next day and dropped off the old one and picked up the new one. I had a very nice dinner in Santa Barbara on the way home. I just made a deal with them for a new X5. Dolan and Makayla found me just the car that I wanted from their network and got me out of my old one 5 months early. Again, no unpleasant haggling. Just two phone calls, a few texts, and voila, a great deal on exactly the car that I wanted. This time, they're trucking the new X5 down to me and picking up the old one. I never had to leave my house. I'm a BMW guy and I've had a lot of I've aggressively shopped dealers in the LA area in the past. I've gotten BMWs from dealers all over Southern California. It has been a lot more hassle for inferior results. WOW!! I WOULD GIVE Dolan, Makayla, and Coast BMW 6 STARS IF I COULD!!
Brandon Kim is an excellent salesman. - Frank D
I recently bought a car at your dealership. I worked with Brandon Kim from the beginning, the night I walked in and test drove a car and then in the days leading up to my buying it. Throughout he was courteous and informative and there was no hard sell, just quiet, confident responses to questions about the car and BMW product in general. When I took possession of the car, Brandon was there to help the orientation, which is not an easy thing to do. I appreciated his patience.This is my first BMW and after having had such a goo experience getting it thanks to Brandon, I'm sure the next one will be a BMW too. Thanks, Brandon.
you will be sorry !!!! - Bwise
Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one fee but you will be bailing your car out to get it back---with added costs you were not expecting!!
It's obvious the owner of the business is only interested in your money---and golfing!! The waiting area was filled with ONLY golf and wine magazines---and the TV did not work. The other area of the office is filled with golf shirts---how tacky!!
excellent sales staff - satisfied customer
I recently purchased a Z4 from Niello with Tony and Mhel handling the transaction .The entire transaction was very smooth and professionally handled. Questions regarding the engine of the auto were promptly answered by the service tech. Tony and Mhel made the entire experience almost pleasurable and are a great asset to this company.
BMW of Murrieta