Highly Professional & Helpful - JoshMcDonald
I found this dealership online, and after sending out an information message, A.J. contacted me within minutes. He set up a time for a test drive, and was very professional. After taking the car for a test drive, I learned that the car was not affordable due to a previous bad loan. A.J. searched the inventory for a car that both met my needs and was affordable. A.J. then talked to Jonathan about the finances, and Jonathan went way out of his way to make sure the loan we set up protected the car, and was affordable. Overall, it was the best experience I've had at a car dealership and would Highly recommend working with A.J.
OUTSTANDING!!! - Pelletier
Wonderful experience with everyone on the team. No nonsense, no sales pitch, no hassle. Everyone was friendly, spent time answering my questions and worked with my schedule.
Thank you Jim & Kimmie:)
Perfect Deal - Victor
I have bought many vehicles over the years and have a good idea what to expect price wise and service wise. I got a better deal than what I expected and was taken care of like I was the only one on the lot that day.
oil change - brothersgrayd
The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the good work!
Stress free experience! - JanetandRichM
We couldn't be happier with the sales experience we had on Friday. Buying a car is not always necessarily a fun experience but this time it was! The process was seamless and we love our new 2013 Ford Escape SEL. Our salesman Gene was extremely friendly and knowledgable and really took his time with us in explaining everything about the car. Howard in finance was also very personable and easy to talk to. I really appreciated his convincing my husband that we needed Gap Coverage. Nobody likes paying for insurance but you sure do appreciate that you have it when you need it. We will definitely be recommending Bob Davidson to our family and friends...thanks again for the stress free experience!
Customer service driven team - Tishalee6
I am beyond happy with my purchase, and even happier about how i was treated from the beginning to end of my deal. Senn & Marcus Roundtree went above & beyond service needs to make sure i was in a car that i loved. Constantin also assisted and let me know that he would not give up on me purchasing my car. I appreciate you all. I highly recommend anyone looking for a car to stop by and see Virginia.
Service - Bryan18
Keep up the good service. The service is always done correct the first time. Please continue the good service. I enjoy coming to Apple ford and dealing with the service department.
Finding the perfect Car. - stlcmmn
Ms. Linda helped me find the perfect car for my budget. It was a bit time consuming on my part as I had other things going on. But it all worked out for me and at the right price.
2016 Ford Fusion - stoney1977
Wanna give a big shout out and thank you to Jarryd Carver, Evelyn Betancourt, and the entire Sheehy Team at Marlow Heights. Nothing but pure professionalism and courtesy. They were able to get me into a beautiful 2016 Ford Fusion considering my negative equity on my trade in, unlike other dealers who turn you away. I won't say their name... lol. And my payments actually dropped. They bend over backwards and do their best to get you into the vehicle of your choice. I would definitely recommend Sheehy Ford @ Marlow Heights to anyone. A GREAT EXPERIENCE!!! A GREAT TEAM!!! LOVE YOU GUYS!!! THE BEST!!! I'll be back for my next vehicle...
Exemplary - Fitzfskeagles
I started looking for a used Jeep a month before my purchase. I visited dealerships from York, PA to Hagerstown, to Cockeysville, to Westminster (6 dealerships). Century Ford,Jeep, Chrysler of Mt Airy was incredible. They were friendly, positive, and knowledgable. You would be making a mistake if you did not at least give this folks a shot. Thank you Desmond and Mark for making this a great experience.
The Best ! - jimmyj21222
Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
Great people great deal great dealership - John FORD Fillmore
Plaza ford is a legitimately place to buy a car some of the other ford dealerships in the area like to play games plaza for does not . They have a very honest staff they have a very honest owner and they are great people. You can price Packer but you will end up at plaza!!!!!! Ask for Gordy when you go in!
Great Service!!! - Mary M Chisolm
I am very satisfied with all of the great service and help that I got from Arnold Silverman,He is a great sales person. Mary Chisolm
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Zachary Tolley - Stlworm
Great experience, sales team very helpful, got the car we wanted at the price we liked. Thanks again Norris Ford, we plan to purchase more vehicles for our family from this location
New 2016 Ford Escape Titianium - Tim
My salesperson Manuel Rois was great, he went out of his way to help me find the suv I wanted, no complaints, even with my list of this is what I want, nothing but smiles from him. Special thank you to Sarah for helping me with all the financing questions. I would buy my next car or suv from Lindsay Ford in Wheaton. The only complaint I would have is the service dept., did not have time for me to install my splash guards and locking wheel nuts that I purchased there.
Quick deal - Baltimore Ratt
I had to be a difficult customer. I wanted a light pick-up that got 30 mpg (no one makes this vehicle)..
I decided to buy a sedan (for gas mileage). Since I keep vehicles for 10+ years, I had to find a vehicle that met all my needs. Terry James was helpful, and patient. Bob Bell had a large inventory to chose from. I found my car in 30 minutes. They gave me an excellent price. They explained their many options for financing, and I went to my credit union. I found the dealership to be helpful and not pushy. I am very happy with my purchase, and I recommend Terry James and Bob Bell Ford ,
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Best Car Buying Experience - April Morris
We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!
THE BEST THE BEST THE BEST - MB529
They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world.
Salesman & Manager - lesson learned
They get you in the vehicle. then when you need their help on other matters, that won't return your call or even make a effort to help you .when they are the ones at fault. then they turn around and tell ford warranty that your vehicle wasn't equip with it when they sold it to you . I will not ever buy a vehicle from them again.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
Slowest service ever - Fordguy
Scheduled an 8 a.m. service for oil change and tire rotation.....takes me less than an hour without a lift. We dropped it off the night before to make sure it was on time. Called at noon and they hadn't even moved it yet...department was rude and didn't have any reason why. Called again 430 p.m.....was told it wasn't done...no papers. I told them to get up and find my vehicle. It will be ready in 20 minutes they said....so...it will be ready at ....they were supposed to both our vehicles today.....and now they barely will have one done. This isn't the first time. We are looking for another Ford service department....if they had cLled with a we are behind and such....maybe....but nothing. I'm done....repeatedly bad service and customer service.
worse service ever - amsmitty91
I went up to this dealership looking for a taurus and I explained that my payment needed to be around 300.the sales men David said it wasn't an issue.4 hours later...we get in the finance office and they put a figure of just under $700 in front of me for 72 months. No communication between sales associates.the manager was quite rude and told me I was too young to be driving the car I wanted.you are suppose to be helping me purchase a car not bashing what I pick. The sales associate helping us was friendly and that's honestly the only nice thing I can say about this dealership.I won't be going back.
Stay away - 60wner
Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another dealership to fix what they were supposed to . They don't stand behind there work. Did I mention it took almost 3 months to do what they did. But only two weeks to say they will not participate in repairs . avoid this place at all cost.
See yanni & Dre - Dominick Spriggs
Stopped by on a Tuesday afternoon not expecting to buy, but wanted to see a used car they had. Met YANNI #awesome great dude took us for a test drive and helped us with the sale. There was no BS just efficient friendly service. Went to Dre for finance and he beat the terms i had from usaa.loved my experience.
Great Experience - Rasool
Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recommend