Great experience, very helpful sale rep - Ming
My experience with Sheehy Gaithersburg was very pleasant. Marijana and Mike helped me fix some minor problems of the used f150 I purchased there. Great dealer, Will recommend.
Truck Buying at it's Best - EtatsUnis
I was in the market for a 3/4T Truck and through a buying service was contacted by Mike Reid. Mike was very professional, provided the web site with available vehicles and prices. After making several selections I met Mike and my #1 choice was available. Mike explained everything; the vehicle, purchasing process, and available rebates/incentives. This turned out to be a painless experience, much easier than I've experienced in the past. I would highly recommend Mike Reid and the Hagerstown Ford dealership.
They helped me out. - Helle Marie from Tennessee
Oh sure Koons has a car for you and they value your trade. They are extremely friendly. warm and caring. I bought the first vehicle they showed me. The leather seats really sold me and the sporty style of the Focus as well as the rich blue color and black wheels. They paid off my trade and accommodated my car loan with such grace that it was totally awesome, and then they threw in lunch. Mr. Dowodu earned my gratitude and respect.. I am totally grateful and am looking forward to using the service department when my little light comes on. Thank you Koons Ford.
We had a great experience purchasing our car - Mike S from Frederick
My wife and I scheduled a test drive online and the car was ready when we arrived. David Burda is very personable and answered all our questions. On-site financing and the dealership has the permanent tags...no temp tags. On a busy Friday evening with lots of customers, David was able to complete the process in 2 hours. This is the second used car I purchased from the Frederick Motor Company.
Outstanding customer service - Laura
Great team of people and wonderful stress free experience. In and out with my new vehicle in record time. I will recommend John and Koons Ford Silver Spring to anyone looking for an automobile.
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Great experience - Vbdnake
Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service.
Go to Sheehy if you want to order a new 2017 FORD F150 - Susan Reynolds
I highly recommend Michael Chao. He took the time to thoroughly explain and demonstrate the many features on the F150. A few weeks after I ordered my truck I realized that I wanted to add some extras and Michael made that happen. And, when there was an oversight with billing Michael made sure it was fixed in record time. All in all Michael made the buying experience a very pleasant one. Tom (sorry I don't know his last name) was both personable and professional and made the financing much more understandable for a newbie like me. Both Michael and Tom were great to work with. If you plan to order a vehicle, then head for Sheehy Ford Marlow Heights.
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
No pressure & patient! They listen! - Melindajr
We only came to look. First stop and our only stop. Best experience. Matched us to a Ford Escape! The lenders response time had us waiting a little longer then we wanted but Joe explained the situation. What really pleased me was the lack of pressure! They knew I was the decision maker, not my husband and they were kind, patient and professional. Made me feel important! Allowing me to take whatever time I needed, Was ready to leave and visit other dealerships once I had my offer. Joe stepped away to get me copies of the offer when I changed my mind! Ford has always been reliable and I wanted a hometown dealership to be with me the life of my vehicle! A dealership that leads their core values with integrity! Welcome to my family Elkton Ford, we will keep coming back! You Rock!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Purchase of CPO 2016 Ford C-Max. SEL Hybrid - Mike_Owings_Mills
Most pleasant car purchasing experience in over 40 years of car buying! Car was listed on Cargurus.com and I inquired via email to the dealership. In subsequent phone call to dealer spoke with representative Elliot McEwen and was able to quickly agree on a "no hassle, on the road price" which was confirmed in writing via email. Arrived that afternoon to see the car which was in near perfect condition, CPO 2016 Ford C-Max SEL Hybrid with 13,600 mileage. Elliot introduced my wife and I to the salesman, Gordy Mueller, who worked with us to complete the deal at the pre-agreed price. Gordy was just great letting us test drive the car alone and providing a technician to walk us through all the new technology features. The entire experience was stress free and honest. In addition to a great, fair price with balance of factory warranty and 2 years or 30k miles of free oil changes from dealer.
Al Packer's Service Provides Quality Customer Service - jschmutz
Al Packer's Service department, in particular Paul Mox is committed to quality service. After having new brakes installed they seemed to be grinding a little bit. I brought the car back in and thanks to Paul Mox and the service team the removed some of the rust that had accumulated and fixed the problem, all at no charge. The car is riding great now.
Disappointed in team - Respect101
Bought two trucks from the dealership in the past. Came from PA to see about buying a 450 chassis. Went to show the impatient commercial salesman the truck that needed to be replaced in the parking lot. Right away walking out of the office I could see his reactions out of the corner of my eye. I could tell he did not want to be bothered. I felt I should just leave then after only meeting with him for less than 3 minutes. As we walked towards the truck the salesman said sarcasticly that I did not tell him it was a dually. ( Note: all F450 and up have double tires in the back.) He then told me they can be ordered that way. ??? Salesman told me that he had a lot full of chassis in the back lot that he will not sell me at all. He said he would never sell me a commercial truck without the body because that's were they make their bread and butter to feed their kids. Was also told that no other ford dealer would sell just a chassis which I clearly knew was not true. Respectively I named two other dealers that would and he told me that I better go buy it. Regardless of what any customers needs are that they should not be treated that way and talked down to. Should of went in and talked to the manager, but we were so shocked and just wanted to leave. Can't put the blame on the whole dealership, but that's how they got represented. I'm a business too and that's not how we would treat our repeated customers. We were interested in building a business to business relationship and start replacing and adding to our fleet starting with the oldest truck. Unfortunately for the dealership, we can not do business with that kind of representation.
Excellent - Gene
My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled maintenance problem He is very Knowledgeable and I have been very satisfied each visit The entire Waldorf Service Department are polite and friendly.
Best Ford dealership in the tristate area !!! - JFoster
My wife and I just puchased a new 2017 Ford Explorer today and we couldnt be happier with the level of service from start to finish. We are repeat customers and will continue to be well into the future.
Great service. Bruce is a top notch representative. - Woody1952
Our experience was all positive. Great friendly people. I would recommend others to try Norris. Our sales associate was top of the line. I will buy there in the future.
Sales manageer is very goomaded at taking care of problems . - gismo
I bought a 2015 Explorer in December that has some scratches on the front fender. I was told the person that would take of the scratches was on vacation and that Eric would call me the next week to make an appointment to bring the vehicle in to be repaired. After waiting 4 weeks I called and talked to Michael, Eric's manager, and was told he would have Eric call me and get it fixed. It been just about a week and still haven't heard from them. Finally I got hold of the sales manager, Michael, and he made an appointment and was there to meet me the morning of the appointment to make sure I was taken care of. The service department had the appointment for me and took care of the problems
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
5 star service here in Pocomock ( Hertrich ) - Shawn35
Hertrich is a class act really professional and they want to put you in a car. they make it there mission to get you a deal that you can afford. five star car dealership. James Vurckio went out of his way to make me feel at home and to show me and explain to me all the things I needed.
Bad experience ever - Fanny Li
This is my second Ford car,but the very first time at this dealer.
And I regret that I didn't go to the Gaithersburg one where I had my first Ford.
All complaints is about the terrible service.
Here is my story:
We took the. At which was already in the dealer,but didn't have the roof rack .
The salesman and me both agreed on that the price we paid was including the roof rack, and then I just brought it back after the parts was ready.
First complaint was our financial person, even now , I couldn't find why he was in that bad mood at that time, only reason I thought was it was late?? He was ignoring my sentence about the roof rack. It was passed, anyway,we had the car .
During the following a month, no one call me about when to bring the car in to have the roof rack, so I call after a month, and speak with my sales person, to confirm if the parts is ready.
I was told everything was ready, then I could call to make appointment to have my roof rack.
We thought things would go smoothly as usual.
After leaving the car in service for a day, the customer service manager called me and told that my roof rack was unpaid and tried to sell me about $600, I explained, but she was too sure that she was doing. So I went back to my salesperson.
He said it included, and let me wait for the manager called me.
Ok, I waited the second day and the third day, no one called me , and there was a super joke I heard, I called back on the forth day at 11:00 am, and was told the person I needed talk to was in the meeting, and would let he call me as soon as he got off from the meeting.
I waited until 6:00 pm, no one called back, so I had to called back again, nobody picked the phone up for three times.
I just need a decision they made , wether they insisted that I have to pay or what....
Finally the fifth day, I got a call from my salesperson not the manager, told they could provided employees discount for me , just costed $320 .
Wasted my five days about it ??
Thank you so much! But I really tired of your customers service, I refused.
I took my car back with no roof rack.
And it will be my last time visit.won't recommend to anyone.
Friends, if you still purchase theirs.
Please make sure if they can do what they said.
It will really help you for anything happened.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
Cant trust this dealer when buying a new vehicle - Stewart Masterson
I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change.
Amazing!!! - Wright0301
We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experience exceed our expectations. We are honored to be apart of the Ford family and extremely blessed to have such a great group of people to work so hard for us. Thank you will never be enough!!! Amazing job Kirk, Stephen and Elmore. You guys rock!!!!
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
We were treated courteously and professionally. - Cabrera, Liz123
Mike Mazor was very helpful in handling a warranty problem. Also le us know of some important information involving our diesel truck. Very impressed with service department at Len Stoler. Also service receptionist very friendly and helpful.