2016 F150 XLT 4X4 V8 302A package - Richard Canales
The sales person that assisted me was Kevinth Nunez. Excellent help with my purchase. Kevinth went off site to get the vehicle I wanted to look at. I bought it and the deal is done. Professional service.
Simply satisfied and happy at this time - Casper
Was looking for good used car for the wife, needless to say it had to be a Chevrolet ( Malibu or an Impala not silver and with a sun roof per her) looked at a couple of these at other dealerships in the area, nice cars that I looked at, but they was missing something, just couldn't put my finger on what was missing, searched for that certain car for a little over a month, then my travels took me to Frederick Motor Company, and that's where I found that Chevrolet Malibu w/ a sunroof and not silver, and that's where I found out what was missing that I couldn't put my finger on, Good ole fashioned service, was greeted by Dave Bourda with a hand shake, told him what I was looking for and who the car was going to be for, this man listened and respected to what I had to say, it took a period of 7 days to make this sale happen, Dave was very professanal and patient, and a Chevrolet Malibu was purchased at Ford dealership, he starting with a handshake and finished with a handshake. Good place and Old Fashioned service goes a long way
Best vehicle purchasing experience ever!! - J.R.
Mike Reid went above and beyond to make this the best experience I've ever had at a dealership. Mike's knowledge of the truck and professionalism exceed any exceptions. From sales through finance (Chris) this entire process was Excellent!
Super helpful, Ahmed is the best! - nicola mcdougal
I set up the purchase of my new Fiesta from overseas and it was so easy. Ahmed was a joy to work with. I just told him what I wanted and when I would be back in the country. He even picked me up from my hotel and took me to the dealership to finish the deal. Within a couple of hours, I was on the road with exactly what I had asked for.
You cannot do better if you want a new Ford! And ask for Ahmed.
Great experience ! - Rolanda B
I made an inquiry online and Internet manager replied right away. Appointment next day and my salesman Aris was very patient and knowledgeable. The Finance manager was amazing no pressure. In and out in no time. Best experience ever in purchasing vehicle. Very happy and satisfied customer.
The proper car buying experience. - Lisa
I have given this rating based on comparison. Went to a Nissan dealership and experienced a disadvantage of what professionalism details. Too many credit reading at one time, dishonestly about cost. I knew I should have went to the Kia dealership first because the Kia Sorento was what I wanted. One coming to the Kia dealership, we met Thomas. He was not overbearing, but honest and patient. My son and I test drove the sportage first and was pleasantly surprised about the room. Thomas knew my heart wanted the Sorento. So he showed be a basic Sorento and said "this was the only one, because most of his clients want more "bells and whistles" on their vehicle. We were still in the sportage and I said I don't feel complete about this car. Thomas said because you came for the Sorento, so drive it! I did and went home within 90 minutes later with the Sorento!!. I even left my house keys on the ring and he drove back at 11pm to give them to me. This is my 5th car and the first time I've bought a car from a different dealership. The first four was at the same dealership. That speaks volume!!
THANK YOU APPLE FORD - SERVICE DEPARTMENT - GGUTHRIE
While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID!
Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me
Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days"
Me: " Ahhhh, a 'few'days?"
Schaeffer Ford Service Advisor: "Yep, that's what I said"
Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?"
Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner"
Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner.
Schaeffer Ford Service Advisor: "Nope, you're wrong"
Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)"
I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS!
Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY!
Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night.
To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ...
Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building.
Commendation & Concerns - Marty Ram 1500 Sport
I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your new sales specialist Kamari Celistan. Mr. Celistan assisted me in the purchase of a used 2014 Dodge Ram 1500 Sport on July 27, 2016. I have purchased many vehicles in the past from a variety of dealerships throughout Maryland; so this was not my first rodeo. Mr. Celistan demonstrated himself to be very attentive to my needs and wants and at no time did I feel pressured or overly influenced to make a rushed decision. His calm nature and professional courtesy displayed went a long way in my decision to purchase the vehicle from your dealership. Your sales specialist training must be doing something right in preparing new sales specialist to hit the floor. His example should be modeled and appreciated by other sale team members that interact with your customers.
Unfortunately, my car buying experience was not the best at your dealership. Mr. Celistan kept me grounded in my emotions and contacted me daily through telephone calls and text messages to ensure that I was comfortable with the purchase and confident with all the controls and features of the purchased vehicle. Mr. Celistan went above and beyond my expectations in ensuring good customer service and follow through at his level and function.
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
The Best ! - jimmyj21222
Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
UNMATCHED customer service - Pam Sanzone
In 1993, I purchased my first brand new car from Bob Davidson Ford, and today, (and many cars later, both new and used from private sales and other dealerships) I purchased another brand new vehicle from this incredible establishment. I truly can't say enough great things about my experience here. From the first greeting until the final 'tour' of my new car, I was treated with friendly professionalism, kindness, patience, and respect by people who are expert Ford representatives. I also came in with quite a credit challenge and they went above and beyond to get me in the car I wanted, at the price I could afford, at an interest rate I couldn't believe. An amazing car buying experience from start to finish. The associates worked like a true team (kathy, natt, martin, kate, and joe g.) and I can't thank them enough!!! Won't be my last new car from Bob Davidson!!!
Dealership That Does It Right - Galloway
Hard to believe that buying a car at a dealership would actually be fun but it was. I have dealt with Plaza Ford for many years (this is my second purchase) and waited for the right vehicle to come along so I could buy it there. Gordy Mueller was extremely patient, answering a lot of questions and did not push me into buying anything until I was ready. The trust factor between Gordy and I was very high and I was glad to make the purchase today. We had a lot of laughs, shared some war stories and the deal was done.
Service - Dan
Antonio McDowell listened when we explained the problem. He was very kind and did his work very well. Everything was explained to us. We are pleased with Antonio and Al Packer Ford.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
wonderful people to deal with - Viola E Davis
Went in to start looking for a new car. Had no idea what we wanted. Saw the Fusion and fell in love with it. Salesman was super.
dealer website--service portal malfunction - charlespotter
I have been a satisfied customer of this dealership since they took over from Century Ford, i.e., for well over a decade. However, when attempting to use the dealer's website (NOT the "My Ford" company website) to make my most recent periodic maintenance appointment, I encountered some serious malfunctions. This is as much a mystery to my service advisor, John Kernan, as it is to me. In fact, he had to intervene with an override to fix it. Let me explain.
After making the appointment (for August 18), I decided to check the factory-recommended service schedule to see if I had overlooked anything. That review resulted in my wanting to add two items--engine coolant and cabin air filter. The Lindsay dealer website has a HyperText link which purports to allow the customer to amend a service request. Well, sorry, but no, it doesn't. I tried four separate times. There's what is supposed to be a free text field where you can enter what you want done. Not so. It's pre-loaded with a very short list of some service items. Only one of those was the cabin air filter (I checked this box). There was no item for the engine coolant. Then, after that, the website suddenly informed me that I couldn't make an appointment at that time. This made no sense, because I wasn't trying to make a new appointment, just amend an existing one. The website then stopped the whole process without making any amendments to my original submission. It did this FOUR TIMES. Even service advisor Kernan could find no record anywhere of any [attempted] changes, so he had to do it himself.
This kind of counterproductive IT outcome is extremely counterproductive. It can undo all the other good feeling Lindsay's quality of service and capable employees engender. Surely they would want to fix that, wouldn't they?
Excellent Sales Experience - knahs21702
I had been using the internet to search out a white Mustang GT with manual transmission. I contacted several dealers but the folks at Bob Bell Ford were most responsive. I live 90 minutes from them. Damon was the internet rep and not pushy. He provided me with the information I needed quickly and escalated me to Mike for final pricing which I received quickly. When I visited the dealership, Mike had everything ready and turned me over to Beau for evaluation of my trade and getting me through financing. I was out of the dealership in a bit over 2 hours with my new Mustang. I really appreciated the fact that the staff was not pushy in the internet sales process as other dealers had indicated they would not provide pricing unless I came to the dealership. I appreciated the no pressure approach of Bob Bell staff and would recommend them for a smooth purchase experience.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
THE BEST THE BEST THE BEST - MB529
They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world.
Great Experience! - MustangGirl
2nd of 4 vehicles purchased here. I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Best Car Buying Experience - April Morris
We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!
broke down - rob H
My wifes horse trailer broke down in Annapolis. We got a quick diagnostic from a local shop and I had to get the trailer back home to Centreville because of he animals inside. I called Denton Ford Service nd they were able to take me in right away and even provided a loaner car as it was going to take a little time. They provided me with an estimate by phone and gave me an accurate time to complete. Great small town shop with some highly qualified folks there. Mike Burton, the general manager, went out of his way to make this a positive experience. I also highly recommend Jason Burton as a professional in every way.
Salesman & Manager - lesson learned
They get you in the vehicle. then when you need their help on other matters, that won't return your call or even make a effort to help you .when they are the ones at fault. then they turn around and tell ford warranty that your vehicle wasn't equip with it when they sold it to you . I will not ever buy a vehicle from them again.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
No Respect for Soldiers - Patricia Cottman
I am a lifetime military veteran I have family members who have served and we have made a commitment in my family to protect and serve America and these people at any cost. during my divorce of course my credit suffered along with other things I called Liberty Ford and let them know that my credit was unfavorable but I had never failed to pay in full for all of my vehicles two of which I purchased new from them. I went in found vehicle took in my vehicle which was a year-and-a-half-old for a trade in and they practically laughed me out of the door. so although there is more to tell about my Liberty for experience I will sum it up by saying this I will never give them any business again I will not promote their business to any of the people in the military that I come in contact with and their advertisements are a complete 100% on Truth Liberty Ford has become one of the worst personal business transaction experiences of my life. Randallstown Liberty Ford is a very untruthful collection of people. I know that they could care less about one person that has an issue because this is an issue is not a complaint. this is the first time in my life that I've ever taken the time to write a review I felt this was important one person one review if I could write them a negative 10 I would so therefore I give them zero rating because that's as far as you can go no stars. and to think I've spent my entire adult life defending those people so that they could work have picnics enjoy their families walk the streets of America safely and they didn't trust me a person with a great income and has always paid in full for every new vehicle that I have owned two from them with a vehicle how sad that makes me feel as an American Soldier, however we can't and I would never choose the people iprotect I protect them all however I should have made a better choice when I decided to go and a difficult time in my life to purchase a new vehicle. please don't misunderstand if you going to Liberty Ford in your credit is perfect you have a vehicle that's paid off certain that you will drive away with one of their vehicles new or used. should you walk in there in your life or your credit is somewhere other than you intended it to be please don't go in there thinking or believing that they truly have compassion is all about the sale you will be dismissed and ignored so quickly that you won't even have time to process what happened. buyer beware. Mia Creator continue to bless you and touch the hearts and minds of those employed and own and promote Liberty Ford Randallstown Maryland thank you!
Great Experience - Rasool
Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recommend
Complete and utter incompetence. - GarT
I do not have the words to express how terrible this dealership is. Our 2010 Ford Focus suffered some sort of error, according to the dealer a problem with an onboard computer than made it impossible to drive. We had the car towed to this dealership. They initially told us it would take two weeks to get the part to fix it. That alone is ridiculous, two weeks for a dealership to find a part for a recent car is bad enough. But that's the least of their incompetence.
Two weeks passed, and we heard nothing. We repeatedly called the dealership for information, and were repeatedly ignored. On the rare occasions that they picked up, we were only able to leave a message. This continued for days. Finally, two and a half weeks after we'd brought them the car, they claimed the part would arrive Thursday or Friday and could be repaired by then. This would make it three weeks, a full week after their initial long estimate.
Friday comes to pass, and once again we're struggling to get ahold of the dealership that has had our car for three weeks. My parents drove there themselves because of their atrocious service only to find it that not only is our car not fixed, but that they'd ordered the wrong part (a part which took three weeks to arrive) and so we still could not take the car.
I'm writing this review while we still wait on a car, a car my family needs to return to normality, because there is nothing this terrible dealership can do to improve my views of them. Three weeks of waiting, and they could barely be bothered to answer our calls. If I could give zero stars I would. This dealership has caused significant stress and strain on my family and shows no concern for doing their job at even a minimal level.
Do not use this dealership.