Great service! - B. Conlon
I had a great experience purchasing a used Ford Escape at Sheehy Ford with Reza. He was professional, friendly, and made sure I got what I needed. Testing the vehicles and buying my vehicle was easy and stress free. I would definitely go back to Reza!
Nice Jo - Newcarsilver
Was a great experience. Andy got the deal done fast. Everyone I came in contact with was very kind and helpful. Will definitely return. Thanks
no pressure buying experience - salesmanDavid Burda123
courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good listener to meet our needs.
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Great Customer Service - Jamie L
Chip and Team,
I just wanted to send a note to say Thank you to you and your staff. I know you, Wanda, Dusty and Curtis have worked very hard on the issues and subsequent Reacquisition of my old truck and the purchase of my new Truck. I wanted to make sure I sent a Thank You to all of you guys and let you know how I appreciated everyone’s hard work. You guys have made this painful process very stress free for me and I thank you all very much. I look forward to many years of enjoyment in the new truck and I have all you guys to thank for it.
Once again, thank you very much,
Excellent dealership. - D
Sonny was very easy to work with and most importantly did not pressure you. Sonny was very professional and very knowledgeable. Get your car from Sheehy Ford!!
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
Best Customer Service Out There - akardos
I usually trade my car in every 3 years and this was by far the best experience I have ever had! Joe Lloyd was the salesman and he knew exactly what I wanted and was able to get it for me. Every employee I came across greeted me with a smile on their face! Everyone was very professional and kind. I will never buy a car from anyone else!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Excellent Sales Staff - Gordy Mueller - FX4buyer2013
If you go to Plaza Ford be sure to ask for Gordy Mueller. We had an excellent experience with Gordy. My wife and I bought a 2017 Ford Expedition Limited, and Gordy was friendly and knowledgeable. We are eligible for Ford Corporate Employee Pricing (A-Z plan) and under that plan we get set pricing. I'm always concerned that Ford dealers may try to be deceptive regarding my trade-in value or financing because they know they can't negotiate pricing. This didn't happen at Plaza, They really stepped up and gave me a fair price for my Chevy Tahoe and The Sales Manager Hue Hanley was very aggressive with ensuring we got a good finance program which enabled us to get our monthly payment exactly where we needed to be.
My wife really liked the Chevy Tahoe but it was a year old and had been in the shop 6 times in 6 months for warranty repairs. When Dealing with our local Chevy dealer we felt they were being very cryptic and dishonest with their pricing, trade value, and financing offers. Gordy and Hue were the exact opposite, they presented me with several different vehicle options, they were open and honest with pricing, trade value and financing. Gordy even sat down with me and showed me the current incentives, programs and pricing. I never even got a price from the other Dealer.
Because of Gordy and Hue we've abandoned Chevy and returned to the Blue Oval and couldn't be happier.
Thanks again guys!!!
Service - Briddle
Paul Mox is my guy. Over the top service. When the job is complete he explains to me everything that was done so I can understand it. I am always able to get a timely appointment and they will pick me up from work when it is ready. I have just purchased my second Ford and I will be taking there for the outstanding service.
Excellent Experience! - Jim Keitt
I spent months searching the internet for a specific vehicle. I finally found the one that met my requirements at Koons Baltimore Ford. Without having any previous knowledge about this dealership, I drove from my home over 150 miles away to see and drive the vehicle. To my relief, both Derek, my salesman, and Thomas Little, the F & I Manager, conducted themselves with professionalism and respect, answered all my questions honestly, and never "pushed" me. They understood that without satisfied customers, like me, that their organization's reputation would suffer. Their excellent communication skills and efforts to accommodate my needs separates them from the type that "push" customers into purchasing. I highly recommend this dealership!
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Your Dream Vehicle Can Come True at Elkton Ford - Jimmydean3
Ever since being bitten by the new 2017 Super Duty bug, I scoured a 75 mile radius for months to find the best deal on a F250 or F350. I found that 19 out 20 dealerships wanted to tramp you with a near MSRP and give "auction" prices for your trade. Well, Elkton Ford is the rare gem. They are the 1 dealer to "meet in the middle", asking thousands off MSRP while offering a fair value on your "well cared for" trade. A win-win for both sides. You get the vehicle of your dreams while they make a buck and be there for the next time you are shopping for a car or truck. Believe me, next time I am in the market, I will visit Elkton Ford first and fast forward months off my search.
JD Schaening - Jen Jen Jen
I had such a horrid experience at Lindsay Ford that I was reluctant to use another Ford dealership for service and recalls. However, someone somewhere said go to Koons Ford in the SS auto park and see JD Schaening and he will take good care of you.
So I did..... JD was excellent st getting things priced and prioritized in a timely manner. I can't rave enough about the service and the level of comfort I felt with JD. Like seriously I went in a skeptic and came out a fan...
We have 2 Fords- one bought from Bob Davidson (BD) and... - WHMOM
We have 2 Fords- one bought from Bob Davidson (BD) and another purchased from Dulaney (D). Since D closed we have received letters from BD stating that they were pleased to take over servicing our vehicles & they have sent us notices reassuring us that they will provide the same quality service and treat us like a quality customer!!! ( We had not been going to BD for service because it's not very convenient and didn't feel they were very customer friendly, but figured we would give them another chance)
Here's where the term "Actions are STRONGER than words" is the lesson learned here...
We had one vehicle in need of recall fixes & an oil change and another w/ a leaky sunroof (under warranty)and needing an oil change. We decided to bring the vehicles, one at a time, to BD. We traveled 45 minutes on Mon eve to drop off one vehicle, then drove back on Tue eve to pick up the one and drop off the other. On Wed, I called the shop about 6:15pm while we were eating dinner up the street from BD so I could double check the service hours- (On Mon, I thought the service rep told me someone would be there until 8pm, but I was second guessing myself now because that seemed very late so I wanted to check again)
The receptionist told me she THOUGHT the service dept closed @ 5:30pm. I knew that couldn't be right because both nights we were there, it was after 6pm and we met with the service advisor both nights; so I asked her to verify that info. She said she would double check and placed me on hold. I was left on hold and eventually slipped into Dave Lancaster's voicemail... so I hit "0" to get the receptionist again. She didn't pick up to speak to me and just placed me back into a call queue and I landed in the voice mail again. I hit "0" again and it just rang and rang....several minutes of this... Very irritated, we quickly packed up the children w/ the remains of their food and arrived at BD @ 6:35pm... the service dept hours on the door said 6:30. The guy in the shop would not help us and said everyone left... xxx- 5 minutes after they closed I couldn't get any help? I went into the showroom and talked to the receptionist who had left me on hold only minutes before. I repeated my situation and reminded her that she left me on hold and she said "Oh, no problem, you can get your car.. I'll get the salesman to help you". A few minutes later, the receptionist told me that the salesperson was handling a phone call and would be with me in a few minutes.. The remaining sales people were chain-smoking on the porch and didn't even flash a friendly grin in my direction. I walk around the showroom waiting patiently and I noticed a man sitting on a desk having a leisurly phone conversation with someone about golf. About 15 minutes later, he finishes his phone conversatation and saunters over to me asking if I was the one w/ a truck "stuck" in the shop. (By now it's about 5 minutes until 7pm) I acknowledged that I was and he said he didn't think he could do anything... couldn't get to the ticket and run a credit card even after I advised that I could get cash if that would help.. xxx?! I had to wait 15 minutes for him to get off of the social phone call to tell me there was nothing he could do??? I was only 5 stinking minutes late to begin with and I could have been on time if the receptionist had the correct information!!!!!!!!!!! Come On!!!!! He said he would check, but immediately returned and said his hands were tied.
I then had to come back the next morning, driving yet another 45 minutes, to pick up my truck. When I arrived, I explained my prior night's situation to the cashier in the service dept. HERE's THE KICKER!!!!!... She apologized and said that the receptionist should have connected me to the cashier so I could pay by phone before they closed and then my keys would be with the night watch man so I could pick up my truck... HAD THE RECEPTIONIST PAID ATTENTION TO THE REASON I WAS CALLING AND TRANSFERED ME TO THE CASHIER INSTEAD OF DAVE LANCASTER'S VOICE MAIL, I COULD HAVE HAD MY TRUCK AND SAVED SEVERAL GALLONS OF WASTED GAS IN TRAVELING THE EXTRA DAY!!!!!! (BTW- WHEN I STOPPED IN THAT NIGHT TO TRY AND GET MY VEHICLE, THE RECEPTIONIST HAD SEVERAL MAGAZINES IN FRONT OF HER, ALONG W/ A NAIL FILE & HER PURSE!!! SHE WAS PROBABLY READING ABOUT THE STARS INSTEAD OF LISTENING TO ME ON THE PHONE)
To top it all off, my sunroof could not be fixed because they could not replicate the leaking..... Then I get a call from an 800 number to check on the quality service I received and to make sure that I was a happy camper.
I WILL NEVER SET FOOT ONTO THE PREMISES EVEN IF THEY ARE THE LAST DEALERSHIP IN THE WORLD!!!!
Our new truck was purchased here and they were horrible 6 years ago .... at least they are consistently bad!!!!
Excellent - Danopert
They had what i wanted and got me financed and got me in and out in no time would definitely recommend going back. They are a good dealer
Slow slow service - Boredtotears
The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still waiting. They won't give you a lender for an oil change but it takes hours now. Previous visit for a not working indicator and oil change took almost 3 hours and I was very late to work and then found my indicator still didn't work and I had to bring it back. May have to give up on coming here. Who has a half a day for an oil change? If it's going to take so long they should offer a lender
The best experience I've had - Kevon.bruce
This was the BEST experience I've ever had at a dealership! I intitially went into Hetrich over an inquiry about the mailer i received. I had no intentions on leaving the lot with a brand new Ford Focus.
Richie Shive, Bruce and Dave are miracle workers!
They never forced my hand, they answered every question I could possibly think of, and they made me feel comfortable with trading in my current vehicle. They offered me above market value for my vehicle, and then they made sure my payments were realistic for my lifestyle.
These guys weren't sales people, they were REAL people. Having conversations about career aspirations and family dynamics while I test drove the vehicle were really genuine.
I can go on about my experience at Hertrich, but you have to see it to believe it. If you're in close proximity and you're looking for a new vehicle, or even if you have an inquiry, just stop by, you won't regret it!
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Do not know what to believe - JimA
Have been a customer for years on end. When it came time for our daughter to get a vehicle so that she can go back and forth to college, My wife and I went to Waldorf Ford to see what they had. We found a used [1 year old] Ford Focus and thought it would be ok. We signed the paper work and received certifications that the vehicle was gone over and everything was checked out ok and in good working order.
My daughter goes up to Towson, MD for college and the Ford Focus over heats. HUH? We tell her to take it to a Ford dealer up there to have it looked at. The small "interior" radiator was shot, the oil needed to be changed, the air filter was "packed", the interior filter was bad, on and on and on and on.
I talked to the mechanic up in Towson and he swore that everything needed to be fixed. I told him to hold off and I contacted Waldorf Ford to find answers, but they swore that everything was fine. Now, here I am between a rock and a hard place trying to decide if Waldorf Ford did NOT service the vehicle as stated or was the mechanic up in Towson lying.
So now, I am very hesitant to have any work done at Waldorf Ford or buy any vehicles because I do not know what to believe nor trust them anymore.
Flexible and Helpful - blahblah
Great service, very flexible and helpful. It was my first car-buying experience and it was done a matter of hours. Claude was helpful and there were plenty of used car options within my price range.
Our Ford Taurus - Susan
Michael Firestein is our service manager and he is the greatest! Always cheerful, energetic, responsive , and optimistic. We have always gotten wonderful service and we are extremely satisfied.
Preston Ford has a culture of bad customer service - DoItRight
The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
Customer service above and beyond! - Lisa Rodgers
I stopped in just to look at cars and pricing. Edrick Mallard came out and we discussed what I was looking for in a SUV. I have him a long list and a price that was acceptable and I didn't think he would find one a suv with all the bells and whistles that met my criteria... he researched and got exactly what I wanted...and beat the price. Best Customer Service from Edrick Mallard , Dick Miller and Susan Marques. Will praise this dealership for making this the Best car buying experience. Thank you Edrick, Dick and Susan!
Great Service - Bjohnson
My salesman was excellent and made things quick and easy! The financing department had a new desktop system which was very cool and much easier to review things on.
Good service for a not so good van - Handyman82
The van I purchased with in a month or so started noticing the paint on the sides was washing away after heavy rain. Once noticed you could wipe it away with a wet rag to reveal marks and a ton of scratches.assuming they spray painted it to hide the marks.Rather it was koons or the previous owner thinking koons being a car prep place for resale perhaps could of noticed this?? Now I'm stuck with a van that if I would of seen these scratches before hand may have been a different turn out on this sale.
They suck - nana135
Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer.