Great experience - Castig77
My car buying experience was streamline and painless . The staf was friendly and very knowledgeable. I came in at noon on a Sunday and was out by 4 pm driving my new explorer
OUTSTANDING!!! - Pelletier
Wonderful experience with everyone on the team. No nonsense, no sales pitch, no hassle. Everyone was friendly, spent time answering my questions and worked with my schedule.
Thank you Jim & Kimmie:)
I purchased a 2017 Ford Escape Titanium - catmom
I had an excellent experience at Hagerstown Ford. Mike Reid patiently and thoroughly guided me through the process of purchasing a new Ford Escape to replace the 2001 Ford Escape I traded in. All of the staff I encountered were polite and welcoming. I will continue to be a loyal customer at Hagerstown Ford!
Great experience, great deal and an amazing mustang! - aminorerror929
I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so even though the dealer was 2 hours from where I lived the drive was totally worth it. Everyone was friendly and it was a great car buying experience, not to mention I got an incredible deal. They even delivered the car to me in Philly for free! Can't recommend this dealership enough, highly recommended saved me thousands on my new car. Thanks!
New Stang - awillar
Some great people at this dealership that are tryna hook you up with the best deal and experience. Only complaint would be the new finance guy, he just had a bad attitude and called me "crazy" for not getting a certain warranty. Yeah go ahead and call your customers crazy. Everyone else was cool Like Brian and Natt.
My Experience with Kia of Lanham - erica.ellis
My experience with Kia of Lanham was fantastic. I visited Kia of Lanham in an effort to test drive a Kia Optima. Upon my arrival at the dealer I was greeted by several staff before entering Mr. Kwami's office. Mr. Kwami was attentive to my needs and appeared confident that he could assist me with securing the vehicle that I wanted. Mr. Kwami was patient with me throughout this process as I visited the office on more than one occasion before making a final decision to purchase a vehicle at this location. Mr. Kwami as well as other staff at Kia of Lanham, Mr. Constantine and Mr. "Chico" made my and experience a joyful one along with my three children. Mr. Kwami was not preoccupied with making a sell as he appears genuinely concerned about customers and their needs. Mr. Kwami maintained contact with me after purchasing the vehicle as to ensure that I was satisfied. I truly appreciate my experience at Kia of Lanham and would definitely recommend others to visit this location when they are considering purchasing a vehicle. I actually live in close proximity to another Kia Dealer, however I opted to purchase a vehicle from the Kia of Lanham as I was pleased with the overall customer service I received throughout this process. I plan to visit this location for routine maintenance in order to visit with the aforementioned staff who provided AWESOME service.
Great service, nice people! - Gag97zu
I have taken my car for service and very much thankful for the great service and advice provided to me. Thank you, Felix Rosa! Your courteous and very professional approach were really helpful!
Service - Bryan18
Keep up the good service. The service is always done correct the first time. Please continue the good service. I enjoy coming to Apple ford and dealing with the service department.
F150 Purchase - Tosha Hunnie Edwards
There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to work with. Special thanks to my rockstar salesman Thomas Richardson. It was a very pleasant experiences working with Jordy Williams and Roxanne Wilson (they are awesome). Thomas, Jordy and Roxanne displayed warm, comfortable and inviting personable customer service skills. They listened, were knowledgeable and assisted as much as possible. I will definitely pop in every now and then to say hello and wish them much success.
Wonderful Experience - Cheri2010
A great car buying experience. My salesman, Clark, was patient as I tried to decide on a car. He kept in touch for several weeks, letting me know when cars came in that I might be interested in, and he never hesitated to meet with me when I had questions. I went to several dealers the past few months looking and he was the only one that kept in touch, that was very important to me. I knew I would be purchasing a car from Century Ford. I have already recommended them to a friend and I will return when it's time to purchase another car.
The Best ! - jimmyj21222
Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
Service was great. Salesman was "the best." - ryan lee
We were a Jones Junction buyer for decades. We stopped at Plaza Ford to buy a car for our 16- yr old son, and it was wonderful. They were very attentive. The salesman (Gordy) really listened to our needs. He suggested a few cars. We picked one of them. The transaction was great, and so was the deal. Gordy was attentive. The manager and the salesman worked together well-what a nice blend! It was the easiest transaction, and we appreciate how quickly we could buy a car. Car is great! Definitely would refer someone to Plaza Ford.
Terry and Denise Jones
Bait and switch dealership - Mdcarbuyer
Beware of this dealer advertising cars for one price then adding all sort of "fees" to the final price. I was searching for a reliable used car for my daughter. We found a couple on this dealers website and made an appointment to come look. The sales person was professional but the price was not what was advertised. We knew there would be taxes, tags and the customary bs dealer processing fee of a few hundred $ and were prepared for that. However when told that there was a $895 transportation fee and over $1,000 inspection fee, that pushed the price well over what would be considered a fair price. If we had any idea of the true price for which they were trying to sell this vehicle we would not have wasted our time. They offered to negotiate the new price but I felt if their business practice was based on deception then this is not the place we wanted to spend our money. I understand and appreciate the dealership has to make a profit but when you conceal and attempt to charge extremely inflated fees - I mean $895 for transportation... Did someone drive it from CA? We found another similar vehicle later that day for a fair price and didn't feel like I had to take a shower after the deal was done.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Great Experience - Phil N Kim
Straight forward, low pressure approach along with a very competitive on the road price made us happy customers!
Tyler Smith was great, never aggressive and efficient. He set it up for Andrew Achnick who closed the deal and was very consistent with Tyler's offer.
Everything went well and we would sincerely recommend Norris to anyone.
Quick deal - Baltimore Ratt
I had to be a difficult customer. I wanted a light pick-up that got 30 mpg (no one makes this vehicle)..
I decided to buy a sedan (for gas mileage). Since I keep vehicles for 10+ years, I had to find a vehicle that met all my needs. Terry James was helpful, and patient. Bob Bell had a large inventory to chose from. I found my car in 30 minutes. They gave me an excellent price. They explained their many options for financing, and I went to my credit union. I found the dealership to be helpful and not pushy. I am very happy with my purchase, and I recommend Terry James and Bob Bell Ford ,
Refunds - andre berman
Was promised 2 refunds. Received one but NOT the second. 2 months later the manager still has not issued me refund....NOT HAPPY AT ALL.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Best Car Buying Experience - April Morris
We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!
THE BEST THE BEST THE BEST - MB529
They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world.
Salesman & Manager - lesson learned
They get you in the vehicle. then when you need their help on other matters, that won't return your call or even make a effort to help you .when they are the ones at fault. then they turn around and tell ford warranty that your vehicle wasn't equip with it when they sold it to you . I will not ever buy a vehicle from them again.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
Great Experience - Rasool
Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recommend
Stay away - 60wner
Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another dealership to fix what they were supposed to . They don't stand behind there work. Did I mention it took almost 3 months to do what they did. But only two weeks to say they will not participate in repairs . avoid this place at all cost.
TOP NOTCH SERVICE DEPT - Traci Narkewicz
On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wreck, with no appointment. Within 10 minutes I was on my way out with a new lamp, INSTALLED, and they wouldn't charge me - not even for the part. I wish I could write them 100 great reviews. They saved the balance of my trip!!
worse service ever - amsmitty91
I went up to this dealership looking for a taurus and I explained that my payment needed to be around 300.the sales men David said it wasn't an issue.4 hours later...we get in the finance office and they put a figure of just under $700 in front of me for 72 months. No communication between sales associates.the manager was quite rude and told me I was too young to be driving the car I wanted.you are suppose to be helping me purchase a car not bashing what I pick. The sales associate helping us was friendly and that's honestly the only nice thing I can say about this dealership.I won't be going back.
Slowest service ever - Fordguy
Scheduled an 8 a.m. service for oil change and tire rotation.....takes me less than an hour without a lift. We dropped it off the night before to make sure it was on time. Called at noon and they hadn't even moved it yet...department was rude and didn't have any reason why. Called again 430 p.m.....was told it wasn't done...no papers. I told them to get up and find my vehicle. It will be ready in 20 minutes they said....so...it will be ready at ....they were supposed to both our vehicles today.....and now they barely will have one done. This isn't the first time. We are looking for another Ford service department....if they had cLled with a we are behind and such....maybe....but nothing. I'm done....repeatedly bad service and customer service.