Great Experience - Lexi823
Koby was awesome! I just bought my first car and he made it very easy for me, he walked me through everything ensuring there was no confusion along with Michael who did everything to find a good price for me and was very patient with me considering how nervous I was to take this huge step. Both of them were incredible. Highly recommend visiting Koby
Excellent. - Robert C Penner
Hagerstown Ford along with their sales associates are some of the best in Hagerstown.Thank you Andy for making my truck buying experience great.Thanks.
Great all the way around - Lisa B
I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me in to a great car that I can afford. Today, I took my car in for the first oil change and that was great, too! I have had only positive interactions with the people at Koons Ford in Baltimore. Thanks for all you do!
no pressure buying experience - salesmanDavid Burda123
courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good listener to meet our needs.
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Renewed My Faith - hma2501
I thoroughly enjoyed my car buying experience at Koons Ford of Silver Spring thanks to Keita. My wife and I had just visited two other car dealerships before arriving to Koons. We had grown weary of the entire car buying process at that point and had grown jaded. However, Keita renewed my faith with his even temperament and welcoming presence. He was not aggressive in his dealings with us and worked to accommodate our needs including providing some much needed light entertainment to my 2 year old son. It definitely was a relaxing experience. Would certainly come back to purchase another car from here.
Over and above effort to obtain Ford corrosion warranty - bugzy650
Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape.
Go to Sheehy if you want to order a new 2017 FORD F150 - Susan Reynolds
I highly recommend Michael Chao. He took the time to thoroughly explain and demonstrate the many features on the F150. A few weeks after I ordered my truck I realized that I wanted to add some extras and Michael made that happen. And, when there was an oversight with billing Michael made sure it was fixed in record time. All in all Michael made the buying experience a very pleasant one. Tom (sorry I don't know his last name) was both personable and professional and made the financing much more understandable for a newbie like me. Both Michael and Tom were great to work with. If you plan to order a vehicle, then head for Sheehy Ford Marlow Heights.
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
No pressure & patient! They listen! - Melindajr
We only came to look. First stop and our only stop. Best experience. Matched us to a Ford Escape! The lenders response time had us waiting a little longer then we wanted but Joe explained the situation. What really pleased me was the lack of pressure! They knew I was the decision maker, not my husband and they were kind, patient and professional. Made me feel important! Allowing me to take whatever time I needed, Was ready to leave and visit other dealerships once I had my offer. Joe stepped away to get me copies of the offer when I changed my mind! Ford has always been reliable and I wanted a hometown dealership to be with me the life of my vehicle! A dealership that leads their core values with integrity! Welcome to my family Elkton Ford, we will keep coming back! You Rock!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Outstanding customer service - carolp
Best car buying experience I've ever had. Talk to Gordy Mueller if you're in the market for a new or used vehicle. He found the exact SUV I wanted, in Virginia, and kept in constant contact with updates on what was going. I never felt pressured to buy and ended up getting a great deal on a 2017 Escape. It was a pleasure to do business with everyone at Plaza Ford and I'm very happy with the friendly and professional way things were handled.
Major diesel work - F450
I needed a number of things addressed and Paul Mox saw to all of them efficiently and courteously. He answered all questions and got the truck finished in a reasonable amount of time.
Excellent experience start to finish - Jeffreyswood
Go in and see Bob Compton for the best experience ever when it comes to buying a new vehicle, he was polite, honest and a true gentleman.
Fast and easy - Budd05
Great guys to deal with. Very helpful without and hassle. Very professional with a friendly vibe. Vehicle was ready for pick up and detailed perfect.
3 purchases, satisfied all 3 times - amywfal
My husband and I have purchased 3 vehicles from Academy so far. They have always been courteous, timely and professional. I have always been treated with respect from the sales department to service. Thanks for being a home town kind of place in this crazy fast paced world. We purchased new cars in 2009, 2010 and a used in 2017.
Better than expected - cwich
First time purchasing a vehicle from Norris Ford. It was a positive experience from start to finish, I will definitely be recommending them. The sales associate Tony was easy to deal with, knowledgeable and didn't try to push the sale. Great experience overall.
Used Car customer service the worst - #worst customer service
I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads were put on wrong. I never had pads put on and why would I after having the vehicle for so short of time. The service department discovered the issue. So I figured I would talk to the sales people from the use car side were I bought the vehicle. Wrong.....the service manager Jay Wedding was the worst person I had ever had to deal with. After a brief going back and forth about the issue. I asked him for the original inspection for the used vehicle to see if the brakes were legally inspected before I bought the truck. What do you no all of a no one has that paperwork. That made me believe something underhanded was done. I gave him a day to have that paperwork, Next day nothing and on top of that he refused to do anything about the problem I had with the truck. Did not want to talk to me anymore about it. All he said was "I can not help you". WOW after buying a $33,000 dollar vehicle I had to deal with this. The only person that worked with me was the service manager. He worked with me and I really appreciate that guy. No need to say I will NEVER EVER buy another vehicle Ford used car side again. They suck. But I will continue taking my truck for service.
buying made easy! - jcrueyf150
I had a exciting time with Bob this is my first time buying my own car. and he did an awesome job
helping me today. I would definitely recommend contacting him when you are ready for a vehicle!
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Great dealer - 2017gt
I had an excellent experience at an excellent dealer if you go there ask for German he's a very knowledgeable salesperson and doesn't pressure you into buying like some other places I visited
Cant trust this dealer when buying a new vehicle - Stewart Masterson
I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change.
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
Amazing!!! - Wright0301
We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experience exceed our expectations. We are honored to be apart of the Ford family and extremely blessed to have such a great group of people to work so hard for us. Thank you will never be enough!!! Amazing job Kirk, Stephen and Elmore. You guys rock!!!!
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
We were treated courteously and professionally. - Cabrera, Liz123
Mike Mazor was very helpful in handling a warranty problem. Also le us know of some important information involving our diesel truck. Very impressed with service department at Len Stoler. Also service receptionist very friendly and helpful.
Grand Slam at Koon's Ford - Michael Ernst
I have been working with Jody and Koons Ford service since 2009 with quick honest results, but today was my first time dealing with sales and to my delight they were equal to their service department. Dez was simply the best. To start with, his knowledge of Ford products was second to none. He knew everything there was to know about the Escape. He constantly made us feel comfortable in a genuine way, even during the uncomfortable steps of financing. Speaking of finance, Andres, the financial manager, also bent over backwards to make us feel valued and important. Back to Dez, he stuck with us through the entire process, clearly understanding the magnitude of this investment to my family. All I can say is that the folks at Koons Ford truly treat you like family. I am proud to call all of them my friends and will be returning for years to come.