A Wonderfu Car Buying Experience - Iphone
This is our second time visiting Ford Sheehy at Frederick, MD. My parents, sister, and I have thoroughly enjoyed our experience there. Marijana made the buying experience a special one. She was knowledgeable and patient with our questions. My mom commented that she was very happy with the final price. I was especially glad that Marijana was attentive to all of our questions. No question was too small to answer. I would definitely recommend Marijana to others. We really appreciate all of her wonderful efforts in helping my parents get exactly the vehicle they wanted. Many thanks. Hope more and more customers come your way! best Wishes!
Best salesman ever! - KristaB
After a simple phone call, Andy gave me a very fair price on a Ford F150. I was astounded he brought the vehicle to my house and we did the paperwork at my kitchen table. It truly was easy peasy! Thank you Andy Brewer, you are the best!!!
salesperson - allison.greg61
We were looking for a van to replace ours that was totaled. We found one on line and visited the dealer. We worked with Dave and he was very helpful. We went back the following weekend and brought the car home. There was no haggling. If we were to buy another vehicle from the same dealer we would ask for Dave.
Greg and Lisa Allison
excellent service - JJ
Took my newly purchased car for its first oil change. Service was quick and the personnel there were very friendly. After the service they explained what was done and had the car out front ready for me.
Mustang Ford Shelby - mr519m
I had a awesome experience
at koons Ford in SilverSpring.
My sales consultant was John Speake and General Manager
Brian Orlove who made my buying experience Smooth
and easy. Your professionalism is appreciated.
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Recent Purchase - drbchp
I wanted to take a moment to share my appreciation regarding my recent purchase experience from Apple Ford Used Car Division. The experience overall was excellent and I cannot imagine that anything more could have been done to make it better. My salesman, Neville Dick, was responsive and really cared to help me get the vehicle that would best meet our needs. He was extremely helpful, knows the products he sells very well, and went out of his way to help me in my purchase decision.
I first was introduced to Apple Ford-Lincoln when searching for a vehicle two years ago. For many reasons I chose to work with your dealership and proceed with leasing my car from Apple. The staff have been extremely helpful and courteous from start to finish, sales and service. Your Customer for Life program is AWESOME, and in itself would be an incentive to return to Apple for future purchases. I do have more convenient access to local dealerships selling the same brand/type vehicles I purchase, but the experience and level of customer service that is provided by Apple is beyond compare. This makes the inconvenient distance well worth the drive and time, at least for me. For many reasons it would be much easier to deal locally for our vehicle needs, but I have made the decision and am now a loyal, repeat, Apple Ford-Lincoln customer, and hope to continue as long as I am able.
Polite, professional team with a focus on customer service - Jamaal Overton
We went in for a trade in, and left happy. The entire staff was very polite, cordial, and helpful. The salespeople on the floor did not hassle, or pressure us at all during our visit. I was quite pleased with them, and will be in contact with them again should the desire to move on to a different vehicle arise again. It was impressive to the point that I felt that I needed to address the team, and their immediate supervisors of their superior performance. Folks, just like when rant about poor customer service, you should recognize exceptional customer service. 5 STARS 2 THUMBS UP!
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
UNMATCHED customer service - Pam Sanzone
In 1993, I purchased my first brand new car from Bob Davidson Ford, and today, (and many cars later, both new and used from private sales and other dealerships) I purchased another brand new vehicle from this incredible establishment. I truly can't say enough great things about my experience here. From the first greeting until the final 'tour' of my new car, I was treated with friendly professionalism, kindness, patience, and respect by people who are expert Ford representatives. I also came in with quite a credit challenge and they went above and beyond to get me in the car I wanted, at the price I could afford, at an interest rate I couldn't believe. An amazing car buying experience from start to finish. The associates worked like a true team (kathy, natt, martin, kate, and joe g.) and I can't thank them enough!!! Won't be my last new car from Bob Davidson!!!
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Very Pleasant Experience - mjsimini
I purchased a new Ford Fusion from Gordy Mueller about a month ago. He made the whole process very easy. I came in at 9am and left with my new car around noon. He had all of the information needed ready to go, had the numbers figured out ahead of time, and I felt no pressure from him to make a decision. The rest of the staff that I dealt with was great to. I would absolutely recommend purchasing a car from Gordy or anyone else at Plaza.
New F-150 - John
Had a great time buying my New Ford at All Packers Ford. The salesman Richard Mlynski was so easy to work with which made buying the truck easy.
Excellent - Gene
My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled maintenance problem He is very Knowledgeable and I have been very satisfied each visit The entire Waldorf Service Department are polite and friendly.
The Best - The Beast
Everything from beginning to end was awesome. When we arrived the car we inquired about was sitting at the front door. Not a speck of dirt on it. The salesman knew the vehicle. He and finance were fair, quick, and easy. This was the easiest vehicle purchase ever.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
pleasure buying a new truck - f150
Ryan was very helpful with buying my new truck. I felt no pressure from him. Ryan was knowledgeable about the rebates, discounts, warrantee and the truck itself. He took his time to make sure I understood the answers to my questions. I would definitely recommend Ryan at Norris Ford to anyone considering buying a vehicle. along with the finance dept., made it a pleasure buying a new truck.
Great car buying experience from great people - Silver955i
Drove from PA to Academy to purchase a 2014 Explorer limited. They made the process fast and painless. The vehicle was exactly as described if not, better.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Great experience - MonicaS
I am so happy to say that my experience was awesome. They guy that helped me and my family was so nice and patient. If you are looking for a nice go to Lindsay and ask for German Ojeda. He is great and speak Spanish too.
I have loved my experience so far.
Liars - Upsetandangry
I do not recommend this dealership for service to your vehicles. Did not have a good experience with the employees. Work was not done correctly.
3 days for a recall and oil change - Fordlover23
I've been to Bob Bell a number of times and had great experience. So much so that I was willing to continue using them, even though we moved and they're now quite out of the way for us, but my most recent experience leaves such a bad taste in my mouth I just can't recommend them to anyone for service.
I have an 11-month old and we have one car seat, so my spouse and I (and our cars) both had to be present to make the drop off and pick up. I scheduled my appointment for a Friday, dropped the car off on Thursday evening, and told them that I would be available to pick it up on Wednesday of the following week. To their credit, they were communicative; however, they initially told me it would be ready on Friday. Then Tuesday. Then Wednesday. Then Thursday. On Wednesday, they told me that they could put me in a rental because they were waiting on parts to complete one of the repairs, but that was after they had had my car for two full business days (Monday was a holiday). My service advisor was brusk, and although he cited a number of extenuating circumstances, I can't help but feel like my vehicle was just never a priority for them to complete.
I brought it in for two recall repairs, an oil change, and a buzzing diagnosis. In three business days, they completed one recall repair that the manufacturer indicated would take less than 1/2 day to complete and the oil change. I have to have my car back today (Wednesday), so I am leaving with only half the work done.
I am so disheartened. What a waste of time.
Cant trust this dealer when buying a new vehicle - Stewart Masterson
I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
Grand Slam at Koon's Ford - Michael Ernst
I have been working with Jody and Koons Ford service since 2009 with quick honest results, but today was my first time dealing with sales and to my delight they were equal to their service department. Dez was simply the best. To start with, his knowledge of Ford products was second to none. He knew everything there was to know about the Escape. He constantly made us feel comfortable in a genuine way, even during the uncomfortable steps of financing. Speaking of finance, Andres, the financial manager, also bent over backwards to make us feel valued and important. Back to Dez, he stuck with us through the entire process, clearly understanding the magnitude of this investment to my family. All I can say is that the folks at Koons Ford truly treat you like family. I am proud to call all of them my friends and will be returning for years to come.
They suck - nana135
Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer.