Exactly what I wanted - retired 11
They had the car I wanted at a good price. Our Salesman Brandon was excellent, he was waiting for us and prepared. The overall process was excellent!!
Super service! - Amanda from Pasadena
David Burda was my sales person. I had done a lot of research and knew exactly which car I wanted. David took me on a test drive for me to really test out the performance of the vehicle. When it came time for numbers, the negotiations went very smooth and I was treated with respect (I was there by myself). My financing went very smooth and the changeover of tags and registration was so simple! Thank you for you incredible service!
Extremely easy and very accomodating - tina4955
We contacted Mike Ramey and advised him what we were looking for and honestly thought we were asking for too much, figuring we wouldn't get it without compromise. Several days later we got a call that he had the vehicle we were looking for. We met him and Mike Reid late one evening, they knew what we needed to make the deal work for us and the first offer they provided was exactly the offer we needed. Even though it what late the guys stayed took care of all paperwork and honestly it was so easy. We hated to keep them there after hours but they insisted it wasn't a problem and made us feel very comfortable and welcomed. It was a great experience and would definitely recommend both the dealership and the salesmen.
great staff - Nick
The staff members are great, very helpful and respectful. I traded in my old car and appraisal was more than what i expected. plan on going back for the wifes car.
easiest experience ever - shari
Best car buying experience I ever have had. Won me back to Ford. Love my 2016 edge upgraded from a 2014 which I loved as well just had to have the new style
They did the deal I needed to make a change. Great service experience on my first visit at 5K
I am a car person tend to get a new one every 3 years maybe this one I will keep at least 4 since I love it so much. I have had many brands had a challenge with a ford fearful to go back American and here I am back with a Ford thanks to Koon s and Alex and Brian.
In and out - Nick Rogers
My experience was great. The guy Thomas whitehead helped me. He didn't play any games. He was straightforward and honest. He answered all my questions, and I had a lot of questions. 👍🏾👍🏾
Excellent - Melissa3
Excellent service provided. Service was completed when promised and bill was less than anticipated. I will continue to use Apple Ford/Lincoln in the future.
Polite, professional team with a focus on customer service - Jamaal Overton
We went in for a trade in, and left happy. The entire staff was very polite, cordial, and helpful. The salespeople on the floor did not hassle, or pressure us at all during our visit. I was quite pleased with them, and will be in contact with them again should the desire to move on to a different vehicle arise again. It was impressive to the point that I felt that I needed to address the team, and their immediate supervisors of their superior performance. Folks, just like when rant about poor customer service, you should recognize exceptional customer service. 5 STARS 2 THUMBS UP!
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Quick Lane Quick - jimmyj2764
Set appointment...in and out in record ime. Very pleased. Waiting area is very comfortable. Wi-fl and refreshments are a plus. Al Packer White Marsh is My Ford dealer
UNMATCHED customer service - Pam Sanzone
In 1993, I purchased my first brand new car from Bob Davidson Ford, and today, (and many cars later, both new and used from private sales and other dealerships) I purchased another brand new vehicle from this incredible establishment. I truly can't say enough great things about my experience here. From the first greeting until the final 'tour' of my new car, I was treated with friendly professionalism, kindness, patience, and respect by people who are expert Ford representatives. I also came in with quite a credit challenge and they went above and beyond to get me in the car I wanted, at the price I could afford, at an interest rate I couldn't believe. An amazing car buying experience from start to finish. The associates worked like a true team (kathy, natt, martin, kate, and joe g.) and I can't thank them enough!!! Won't be my last new car from Bob Davidson!!!
Great - Bkress
A few minor issue they were all handled in a timely manner. Everyone worked hard to get me in the area I wanted to be with my purchase.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
monthly paymentd - Carol McClelland
All the staff worked very hard to get me to the monthly payment I could afford on a fixed income. That means they worried about how this purchase was going to effect my life.
Great Service - Annie22
Everyone at Waldorf Ford was helpful and very friendly. Any work that was done on my car was brought to my attention first before anything was done to my car . I would highly recommend Waldorf Ford to everyone . Great service . Will continue to use Waldorf Ford in the future for my car needs .
Great car buying experience from great people - Silver955i
Drove from PA to Academy to purchase a 2014 Explorer limited. They made the process fast and painless. The vehicle was exactly as described if not, better.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Purchased my Hybrid! - Tom LaBatt
Lindsay Ford is all about Customer Service! Thank you to Luis and Sarah for all of your help and for making sure that I was comfortable with my purchase. These folks know customer service and it is very much appreciated! Go to Lindsay and ask for Luis and Sarah!!! - T LaBatt
An Easy, stress free experience - Branzig1134
I purchased a Focus RS from Elkton Ford last week and a process that is normally stressful And rife with skepticism and mistrust, was about as easy and transparent as possible. I would definitely recommend this dealership to anyone in the market for a new vehicle.
Wonderful and Helpfull - briancookeducator
The service that I received was amazing the gentlemen that helped me was very knowledgeable of what I wanted and needed I am so grateful that he was here to help me. I'm happy with the vehicle and service thanks Bob, Lance and Mike I really appreciate your help and all that you do thanks. if I need another vehicle I know where to go.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Great experience at Preston Ford - F150Guy
The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well!
3 days for a recall and oil change - Fordlover23
I've been to Bob Bell a number of times and had great experience. So much so that I was willing to continue using them, even though we moved and they're now quite out of the way for us, but my most recent experience leaves such a bad taste in my mouth I just can't recommend them to anyone for service.
I have an 11-month old and we have one car seat, so my spouse and I (and our cars) both had to be present to make the drop off and pick up. I scheduled my appointment for a Friday, dropped the car off on Thursday evening, and told them that I would be available to pick it up on Wednesday of the following week. To their credit, they were communicative; however, they initially told me it would be ready on Friday. Then Tuesday. Then Wednesday. Then Thursday. On Wednesday, they told me that they could put me in a rental because they were waiting on parts to complete one of the repairs, but that was after they had had my car for two full business days (Monday was a holiday). My service advisor was brusk, and although he cited a number of extenuating circumstances, I can't help but feel like my vehicle was just never a priority for them to complete.
I brought it in for two recall repairs, an oil change, and a buzzing diagnosis. In three business days, they completed one recall repair that the manufacturer indicated would take less than 1/2 day to complete and the oil change. I have to have my car back today (Wednesday), so I am leaving with only half the work done.
I am so disheartened. What a waste of time.
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
Grand Slam at Koon's Ford - Michael Ernst
I have been working with Jody and Koons Ford service since 2009 with quick honest results, but today was my first time dealing with sales and to my delight they were equal to their service department. Dez was simply the best. To start with, his knowledge of Ford products was second to none. He knew everything there was to know about the Escape. He constantly made us feel comfortable in a genuine way, even during the uncomfortable steps of financing. Speaking of finance, Andres, the financial manager, also bent over backwards to make us feel valued and important. Back to Dez, he stuck with us through the entire process, clearly understanding the magnitude of this investment to my family. All I can say is that the folks at Koons Ford truly treat you like family. I am proud to call all of them my friends and will be returning for years to come.