Ford Fiesta - bieza02
I am really glad to purchase my Fiesta Ford 2017. I really like the car a lot and great customer service from Sheehy Ford dealer. Specially John and Corey. Thanks guys.
Great service! - MARobbie
The service was so great we purchased an F150 and an Explorer within two days. Eric Fisher was awesome to work with as were the guys in finance!
no pressure buying experience - salesmanDavid Burda123
courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good listener to meet our needs.
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Exceptional service & professional staff. - AllieB
I have been a customer since 1995. I have always been treated with the utmost professional courtesy. Always felt like I got a great deal with every transaction..
Smooth easy purchase. - Ed&carole
Everything was very professional. The sales staff that we dealt with was very knowledgeable. One suggestion: when dealing with a veteran who is eligible for a rebate, he or she should be asked if they left the service before 1983. If they did they should also be informed to have proof of service such as a DD-214 when they arrive to finalize and buy the car. There appeared to be some disconnect and thanks to Emily it was finally handled in a satisfactory manner. This was not the salesman's fault as much as Sheehy failing to give the salesperson the proper training. Not a complaint, a comment. Emily Eggleston made everything easy with finalizing the purchase and it was she who resolved my issue with the military rebate
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
Best Customer Service Out There - akardos
I usually trade my car in every 3 years and this was by far the best experience I have ever had! Joe Lloyd was the salesman and he knew exactly what I wanted and was able to get it for me. Every employee I came across greeted me with a smile on their face! Everyone was very professional and kind. I will never buy a car from anyone else!
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
excellent service - ford focus
Thank you for maintaining excellent services! I was greeted with warm smile and high energy and hospitality...The wait time was excellent. The customer wait area is neat and cozy..Thank you.
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Gordy - jon davis
Test drove an Escape today. Gordy was very knowledgeable and easy to work with today. He did whatever he could to find the right model for me even if it meant looking at dealership s out of state.
Great Experience. Sales and service! - BrianB
Both sales and service worked with me to meet everything I asked for. I was looking for a very specific build of truck and they searched very hard to find it. They even went above and beyond to help me get the extras I wanted and to keep me in my price range. I have nothing but great things to say about the team at Elkton Ford. I highly recommend Jon Miller, who was my salesman, he made sure I got everything I was looking for and that every detail I asked for was met. He absolutely went above and beyond his duty and will be my go to guy in the future for purchases. The general manager, Victor Caserta, also made sure all me requests were met down to the most minute detail as I am very picky about my vehicles. Again I have nothing but great things to say about the entire staff that helped find the best truck I have ever owned!
Amazing experience! - CarrieKvas
My husband and I were so relieved to have such a calm experience here at Koons Ford with both Pete and Chris. Pete came highly recommended by a colleague of mine and now I know why. Pete and the sales team communicated clearly with us the offer and there was no hidden tricks. I appreciated their honesty and integrity. We had come to them a few days after having a very bad experience and they took great care of us. I would recommend Koons Baltimore and Pete to anyone. As far as comparing the deal to what the other dealership was offering- Koons had a top model with more accessories and they gave me more for my trade in and more off the price out the door. I am extremely happy.
Good Customer Service - wvhunter50
Sales rep helpful and patient. Once I located my choice of vehicle, Diehl's Ford was advised, and made all the necessary calls and preparation to retrieve it. Location was out of state. My truck was inspected in accordance with MD. State Law. The only reason I did not give 5 stars was there was no oil change prior to pick-up, and not all of the fluids were topped off. Reason givin was to keep my cost down. I thought it may have just been a good gesture to do it anyway. Good for business, at least for my point of view. Thank You!
Wonderful! - Stephanie Cannon
I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable.
Great experience - Lena1020
First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically friendly. They made the car buying stress much easier than we had anticipated. We appreciated their time and patience.
Pleasant Experience - S. Jones
This dealership was great. The atmosphere was pleasant & comfortable with a friendly & knowledgeable staff. Stan Ma, my salesperson, was very friendly & informative. He explained every detail of my new vehicle & how to locate & use all of it's many features. My new purchase was a very pleasant experience.
Great service and value - stan
I started at a value oil change service. After their price went up by 200%, I took the time to go to Bob Davidson. Employees were exceptionally helpful. Prices were as advertised. This is exactly the same as when I bought the vehicle there. No BS.
GREAT! - Kesha
I am very thankful for the experience I had at Waldorf Ford. I went in wanting to buy a 2017 Ford Explorer. Even though they tried to really work with me, I realized that Ford Explorer was not my best option at this time. So I went back in and knew that I wanted a Ford Edge and what I wanted to pay and they were very helpful in helping to get to that payment. I also enjoyed working with the sales rep Bill. He was so very friendly and entertaining and he helped to explain everything to me. I am VERY happy with the car I receive and the service I got. I would recommend anyone to go there for a new car and ask for Bill Millman.
The best experience I've had - Kevon.bruce
This was the BEST experience I've ever had at a dealership! I intitially went into Hetrich over an inquiry about the mailer i received. I had no intentions on leaving the lot with a brand new Ford Focus.
Richie Shive, Bruce and Dave are miracle workers!
They never forced my hand, they answered every question I could possibly think of, and they made me feel comfortable with trading in my current vehicle. They offered me above market value for my vehicle, and then they made sure my payments were realistic for my lifestyle.
These guys weren't sales people, they were REAL people. Having conversations about career aspirations and family dynamics while I test drove the vehicle were really genuine.
I can go on about my experience at Hertrich, but you have to see it to believe it. If you're in close proximity and you're looking for a new vehicle, or even if you have an inquiry, just stop by, you won't regret it!
Literally the best service I've had. - Gomezft83
The people at Lindsey Ford are really great, have a positive attitude, and rrally do work with you to ensure you are getting the best deals! Thank you everyone at Lindsay Ford for your help, especially Anthony! in purchasing my new 2017 mustang 5.0 v8!
This is for the body shop - PokrChick
The car looks fine. It could have been washed after the repair to remove the black lines that were used to mark something (don't know what). It took five weeks for the fairly minor repair. Mostly the car just sat on their lot. When we finally picked the car up, the check engine light was on. They tried to say it was that way when we brought it in. Said they had pictures. It wasn't. They didn't. Turns out that they never reset the light that came on when they took the car apart. They wouldn't return phone calls to either me or my insurance company. Horrible customer service not only at the repair shop but at the dealership as well. Would never use them again. Would never purchase from them again.
I wasn't going to post a review but they kept sending me email reminders to post a review. So there you have it!
Preston Ford has a culture of bad customer service - DoItRight
The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!
Ford Explorer backup camera - jaquarpawgirl1
The Ford Dealershp Service departments Sucks! Or maybe I should say the mechanics. I wish I could give them a negative zero.
My ford explorer sensors and backup camera stop working and I had a recall on the display system. Ok. Well I take my SUV to them and they tell me they have to order the part. Cool, so I though. I wainted 2 weeks and finally called and was told my part had been there for awhile. Ok how would I know this if you never informed me that the part was there.
So we make an appointment for 3 to 4 days later. We go on a Friday the day of our appointment and guess what, they didn't have me listed for an appointment because the girl who was waiting us got fired. I'm thinking "huh," what are you talking about. This is after the had my payment of $300 down and $400 when they complete the job.
So we had to wait another week to get an appointment. We drop SUV off on Thursday night and today is Friday. I've waited all day and finally called at 5:15pm to ask about my SUV. I was told that the computer shut down so they were testing it and my SUV should be ready before they close.
Ok cool. So I thought. We get there pay the $400 balance get my paperwork bring the SUV home and guess what!. My xxxx sensor or backup camera still is not working. It's as if they didn't do anything after they took my $700. All they did was change my radio station and disable my Sirius radio.
I'm pissed and mad as xxxx. It's sad to think the the Ford Dealer in Upper Marlboro is just that bad. It sucks. I guess I have to do like everyone else and go to the Ford Dealer in Waldorf and get some real service.
Let see how much they care about their customers.
Contact my Ford I'll be waiting.........
Review - Robert Hilgartner
Denton ford answered all questions regarding new cars and there models. They were straight up with pricing and made an offer I couldn't refuse. The model,in the color,with the options I wanted was available price was right. So I bought my new escape at Denton ford.
purchase of new explorer - sharanw
I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.
Oil change takes FOREVER!!!!! - Moe
Getting an oil change is a all day process! This is ridiculous!!! Each and every time I wait all day for a simple oil change and the same excuse is "we're really backed up". It's so unfair because you have to get an oil change with them but you have to dedicate your whole day to them.