2016 Focus - Robin F Woollatt
I just leased a 2016 Focus Manual through Kate van Arnum, with help from Michael on the financial side. I went in to look on a Saturday and drove away Monday afternoon. Kate was professional and helpful at all times. She also followed up a day later to check that all was well with the car. We've been with Sheehy for 30+ years and haven't been disappointed yet.
Found the car we wanted - konaefj
My wife and I were considering used Subaru Foresters and found one online at The Frederick Motor Company. We were looking for an SUV that had decent hauling capacity but also featured a smooth ride, and the Forester 2.5 X Touring available checked off all our boxes. The gentleman who helped us, Dave Burda, was knowledgeable, friendly, fair, accommodating and, most importantly, very patient as we mulled over our decision. Excellent customer service from Dave and the other associates involved in the sale of the vehicle.
Service center - Superglide105
Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up the good work!!
Fantastic Dealership - Wahoo For Life
Everyone I met at Koons Baltimore Ford was extremely nice, courteous and helpful and made the entire purchase experience very easy. Everything I asked for ahead of arriving was done (vehicle cleaned up and ready to test drive, paperwork ready to be signed, etc...). I have never had a purchase experience where I was in and out of a dealership in under 2 hours and for that I was very grateful. They have a great group of people at Koons Baltimore Ford and I will not hesitate to drive the 4.5 hours from my home to this dealership to buy another vehicle in the future.
I also want to give special thanks to Ahmed Baroud (Sales) and Harry Singh (Finance) for their great hospitality and professionalism. They made the entire purchase experience quick, easy and painless.
Definitely recommend - Bazar6
Alex and Kunta were top notch in helping me get in my new truck. They didn't try to upsell or put me in something I couldn't afford, no gimmicks or BS. I would definitely recommend Alex to anyone looking for a new Ford
A Great Man and Hardworker - Staticshock18
Thomas whitehead is a very hardworking and patient man this was the greatest experience of my life when it comes to dealing with cars this man really needs a raise or something special because he is phenomenal and every company doesn't have a man like this treat him with great respect because he makes the company grow and go far he is a once in a life time employee
Great sales person - Ghicghic
Steve Myers is a wonderful person and sales person. He provided all the necessary information for me to purchase a Ford Edge. There were and continues to be a few snags, but Steve has worked with me all the way. If more sale people were like Steve they wouldn't get such a bad reputation.
Good Service - Kon7epT
Upon my interest in purchasing a new car, I was immediately contacted by Mr. Kemeri Celistan. From that point on, Mr. Celistan diligently walked me through the "new" car buyers process. Though I had some early reservations, Mr. Celistan's patience and understanding eased any concerns that I had which had arisen out of the simple nuances of car buying. I highly recommend Mr. Celistan to any novice car buyer looking for a worry-free, professional car buying experience.
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
The Best ! - jimmyj21222
Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
UNMATCHED customer service - Pam Sanzone
In 1993, I purchased my first brand new car from Bob Davidson Ford, and today, (and many cars later, both new and used from private sales and other dealerships) I purchased another brand new vehicle from this incredible establishment. I truly can't say enough great things about my experience here. From the first greeting until the final 'tour' of my new car, I was treated with friendly professionalism, kindness, patience, and respect by people who are expert Ford representatives. I also came in with quite a credit challenge and they went above and beyond to get me in the car I wanted, at the price I could afford, at an interest rate I couldn't believe. An amazing car buying experience from start to finish. The associates worked like a true team (kathy, natt, martin, kate, and joe g.) and I can't thank them enough!!! Won't be my last new car from Bob Davidson!!!
The great used Escape - Mr. Cape May
I wanted a nice used escape and Gordy Hugh and Tom always take great care of me and my family. You can look at other dealers but do not waste your time. Go to Plaza!!!!!! I love the Ravens but I would never buy at Al Packer!!!!!!!!
Fast, reliable service! - Nkworth
No complaints! Very fast service, and they keep you informed of maintenance or repairs that are coming up. Thanks for the great experience. I will be back!
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Great experience! Stan made buying my new Ford Edge easy! - AshleyB817
Customer service is great! Stan worked with me to ensure I received all of the appropriate promotions. Will in the finance department was awesome too! At Norris Ford you are treated like family. They strive to meet your needs with a smile and they are invested in your customer experience.
Best Car Buying Experience - April Morris
We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!
3 days for a recall and oil change - Fordlover23
I've been to Bob Bell a number of times and had great experience. So much so that I was willing to continue using them, even though we moved and they're now quite out of the way for us, but my most recent experience leaves such a bad taste in my mouth I just can't recommend them to anyone for service.
I have an 11-month old and we have one car seat, so my spouse and I (and our cars) both had to be present to make the drop off and pick up. I scheduled my appointment for a Friday, dropped the car off on Thursday evening, and told them that I would be available to pick it up on Wednesday of the following week. To their credit, they were communicative; however, they initially told me it would be ready on Friday. Then Tuesday. Then Wednesday. Then Thursday. On Wednesday, they told me that they could put me in a rental because they were waiting on parts to complete one of the repairs, but that was after they had had my car for two full business days (Monday was a holiday). My service advisor was brusk, and although he cited a number of extenuating circumstances, I can't help but feel like my vehicle was just never a priority for them to complete.
I brought it in for two recall repairs, an oil change, and a buzzing diagnosis. In three business days, they completed one recall repair that the manufacturer indicated would take less than 1/2 day to complete and the oil change. I have to have my car back today (Wednesday), so I am leaving with only half the work done.
I am so disheartened. What a waste of time.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Excellent Service! - marcsmith67
I really enjoyed my dealings with Mr. Avan Harris at Lindsay Ford. He was very patient and professional. He had lined up a few vehicles to show me and then showed me the gem that was hidden among the rest! I am very pleased with my purchase and his professionalism. The financial officer Ms Giron was also pleasant to deal with and made me feel very welcome at Lindsay Ford. I will definitely recommend Lindsay Ford to my friends!
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Great interaction - twarren953
The dealership had the vehicle I was looking for with all the requested options. Jim (the salesman) had all the answers to my questions and was very helpful throughout the process. The price was hard to beat and they worked with me to get me to the price range I was looking for.
Great Experience! - MustangGirl
2nd of 4 vehicles purchased here. I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Great experience at Preston Ford - F150Guy
The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well!
Great team, saved a ton - jaift
Love the new building. Was apprehensive to go away from the dealer I purchased from for years in Delaware but I figured I would give Elkton Ford a shot. They saved me $4,000 more over buying in Delaware. Driving to Md was worth it! Everything from working with my salesman Joe to finishing up the deal with their manager Mark. Would come back and will tell all my friends to buy from there as well.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
No Respect for Soldiers - Patricia Cottman
I am a lifetime military veteran I have family members who have served and we have made a commitment in my family to protect and serve America and these people at any cost. during my divorce of course my credit suffered along with other things I called Liberty Ford and let them know that my credit was unfavorable but I had never failed to pay in full for all of my vehicles two of which I purchased new from them. I went in found vehicle took in my vehicle which was a year-and-a-half-old for a trade in and they practically laughed me out of the door. so although there is more to tell about my Liberty for experience I will sum it up by saying this I will never give them any business again I will not promote their business to any of the people in the military that I come in contact with and their advertisements are a complete 100% on Truth Liberty Ford has become one of the worst personal business transaction experiences of my life. Randallstown Liberty Ford is a very untruthful collection of people. I know that they could care less about one person that has an issue because this is an issue is not a complaint. this is the first time in my life that I've ever taken the time to write a review I felt this was important one person one review if I could write them a negative 10 I would so therefore I give them zero rating because that's as far as you can go no stars. and to think I've spent my entire adult life defending those people so that they could work have picnics enjoy their families walk the streets of America safely and they didn't trust me a person with a great income and has always paid in full for every new vehicle that I have owned two from them with a vehicle how sad that makes me feel as an American Soldier, however we can't and I would never choose the people iprotect I protect them all however I should have made a better choice when I decided to go and a difficult time in my life to purchase a new vehicle. please don't misunderstand if you going to Liberty Ford in your credit is perfect you have a vehicle that's paid off certain that you will drive away with one of their vehicles new or used. should you walk in there in your life or your credit is somewhere other than you intended it to be please don't go in there thinking or believing that they truly have compassion is all about the sale you will be dismissed and ignored so quickly that you won't even have time to process what happened. buyer beware. Mia Creator continue to bless you and touch the hearts and minds of those employed and own and promote Liberty Ford Randallstown Maryland thank you!
UPPER MARLBORPO FORD IS A SHADY DEALERSHIP DON'T GO THERE - DCBADBOY
This ford dealer is Terrible and very Misleading and very Deceptive i took my car to have a issue diagnosed and this dealership has had my car for a whole month and still has it to find the issue and they had me under the impression my car was under the bumper to bumper warranty so a month has passed and the dealership couldn't find the problem and just started changing out parts thinking that was the issue never saying if this parts don't work we may have to charge you and it wasn't the case so they had to call out a engineer to diagnose the problem there mechanic couldn't find in a month he diagnosed it in 2 days and now they find the problem they want to stick me with a $5000 dollar repair bill and it took a month to find the issue just to try and get the money back on the so called warranted parts they put on my car without my content when all i wanted was a diagnosis and now there are holding my car hostage until i pay them $5000 i advise nobody do business at this shady dealership new 7 on your side is my next move
They suck - nana135
Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer.