New Fusion owner - Nicoli51
From start to finish these John took care of my mom and I like we were one of his own. For that we appreciate him and Ford for their excellent service and will undoubtedly be Ford drivers for life.
Good things come to those that wait! - as I see it. The sure thing
The actual experience of buying the car was good. There was little hassle and all were professional in our dealing. There was no sales pitch. An offer was made and rejected. It took over two weeks to get together and make the deal, I have no problem with the dealer trying to make as much on a vehicle and at the same time I am trying to get the vehicle at a reduced price. The folks we dealt with were very sincere, courteous, and friendly. They went out of their way to make us relaxed.
The only problem I have is that the car was not properly "inspected" before being put on the lot. I say this because a part was broken and fell off as we got in the back seat. It will be replaced by the dealer. In fact, the part was at the dealer's in a very short amount of time. Additionally, the Head Liner had many spots on it that came off quite easily with only a wet rag and some elbow crease. I think that should have been taken care of before putting the car on the lot.However, I do want to emphasize how great all the employees were at the dealership. Great job and a great experience. Thanks! And, the full tank of gas is appreciated!!
body shop - silver013
purchased new f150 in oct. of 2015, noticed lately that the 2 front doors did not align with the back doors or the fenders, set up appt.at the body shop, they had for a total of 2 days, when I picked up the truck it was better than the day I got it, they washed it, cleaned windows inside and out, cleaned all the floor area,and the doors where aligned perfect with the rest of the truck, big hats off to Duwayne. thanks Again ,Ronnie Lacey
My Experience - Reid Wilson
Both are salesman (Josh) and the finance manager did a wonderful job getting me into the SUV that I wanted with the payment where I was happy with. Not to mention the food that we enjoyed while we were there.
Very professional - CHIGUY
The salesman, Thomas Whitehead, was professional and considerate and informative. The Manager, Constantine Nicorescu, made sure I got what worked for me and also had a friendly disposition. Marcus Roundtree was also very professional.
Excellent, Professional, Polite, Respectful Service - Lynn
Chris has been my advisor for many years. I will never go anywhere else. The high level of professionalism, honesty and respect keeps me coming back. Daniel, the driver who took me home and brought me back was all of the above as well.
Great service - fordreview
I received quick and professional service from Apple Ford with the help of Curtis Ford. Thank you and keep up the good work that I have become accustomed to.
F150 Purchase - Tosha Hunnie Edwards
There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to work with. Special thanks to my rockstar salesman Thomas Richardson. It was a very pleasant experiences working with Jordy Williams and Roxanne Wilson (they are awesome). Thomas, Jordy and Roxanne displayed warm, comfortable and inviting personable customer service skills. They listened, were knowledgeable and assisted as much as possible. I will definitely pop in every now and then to say hello and wish them much success.
Super Buying Experience - 123456
We we're surprised at how friendly, fair and efficient this dealership was at getting us just the right truck. Our salesman, Clark patiently and expertly helped us in all aspects of this sale. He made we were 100% satisfied.
The Best ! - jimmyj21222
Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Best experience I have ever had buying a car, new or... - Rickee
Best experience I have ever had buying a car, new or used. What made it more fantastic is that I am in Florida and Sherwood is in Salisbury, MD. The entire transaction took place over the phone. Once I found exactly what I was looking for, I called the dealer and they took care of the rest. All the paper work, funds transferred, and recommending a trucking company to deliver the vehicle. You won't be disappointed.
UNMATCHED customer service - Pam Sanzone
In 1993, I purchased my first brand new car from Bob Davidson Ford, and today, (and many cars later, both new and used from private sales and other dealerships) I purchased another brand new vehicle from this incredible establishment. I truly can't say enough great things about my experience here. From the first greeting until the final 'tour' of my new car, I was treated with friendly professionalism, kindness, patience, and respect by people who are expert Ford representatives. I also came in with quite a credit challenge and they went above and beyond to get me in the car I wanted, at the price I could afford, at an interest rate I couldn't believe. An amazing car buying experience from start to finish. The associates worked like a true team (kathy, natt, martin, kate, and joe g.) and I can't thank them enough!!! Won't be my last new car from Bob Davidson!!!
Great experience. - Wilkinsfootballmom2
My son bought his first car and it was a great experience. Everyone we dealt with at this dealership was very friendly and treated us like family. Everyone was very helpful and everything went very smooth.
We have no complaints.
Easiest transaction ever! - ClubRacerMike
My mother in law wanted to purchase a new Ford Fusion. I spoke to Steve Lefko and made the deal over the phone. The next weekend, we drove down and picked up the car. It really was $5000 less for the same car than the dealer in Cherry Hill. Worth the 90 minute drive from NJ!
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
Service Experience - claggett
Friendly and prompt service completion. The service person I worked with was friendly and clearly explained what had to be done to my car. Also, assisted me with a rental car. My car was completed much earlier than what was anticipated.
Quick deal - Baltimore Ratt
I had to be a difficult customer. I wanted a light pick-up that got 30 mpg (no one makes this vehicle)..
I decided to buy a sedan (for gas mileage). Since I keep vehicles for 10+ years, I had to find a vehicle that met all my needs. Terry James was helpful, and patient. Bob Bell had a large inventory to chose from. I found my car in 30 minutes. They gave me an excellent price. They explained their many options for financing, and I went to my credit union. I found the dealership to be helpful and not pushy. I am very happy with my purchase, and I recommend Terry James and Bob Bell Ford ,
Simply the best - LovelyLainee
Thanks to Lindsay Ford for providing me with a great car buying experience (again!). Having just recently totaled my car, I was nervous about another purchase. But Bill and Sarah were so helpful and understanding.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Service and Body Shop less than adequate - vince
The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.
Great Experience! - MustangGirl
2nd of 4 vehicles purchased here. I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Best Car Buying Experience - April Morris
We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!!
THE BEST THE BEST THE BEST - MB529
They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world.
worse service ever - amsmitty91
I went up to this dealership looking for a taurus and I explained that my payment needed to be around 300.the sales men David said it wasn't an issue.4 hours later...we get in the finance office and they put a figure of just under $700 in front of me for 72 months. No communication between sales associates.the manager was quite rude and told me I was too young to be driving the car I wanted.you are suppose to be helping me purchase a car not bashing what I pick. The sales associate helping us was friendly and that's honestly the only nice thing I can say about this dealership.I won't be going back.
Salesman & Manager - lesson learned
They get you in the vehicle. then when you need their help on other matters, that won't return your call or even make a effort to help you .when they are the ones at fault. then they turn around and tell ford warranty that your vehicle wasn't equip with it when they sold it to you . I will not ever buy a vehicle from them again.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
No Respect for Soldiers - Patricia Cottman
I am a lifetime military veteran I have family members who have served and we have made a commitment in my family to protect and serve America and these people at any cost. during my divorce of course my credit suffered along with other things I called Liberty Ford and let them know that my credit was unfavorable but I had never failed to pay in full for all of my vehicles two of which I purchased new from them. I went in found vehicle took in my vehicle which was a year-and-a-half-old for a trade in and they practically laughed me out of the door. so although there is more to tell about my Liberty for experience I will sum it up by saying this I will never give them any business again I will not promote their business to any of the people in the military that I come in contact with and their advertisements are a complete 100% on Truth Liberty Ford has become one of the worst personal business transaction experiences of my life. Randallstown Liberty Ford is a very untruthful collection of people. I know that they could care less about one person that has an issue because this is an issue is not a complaint. this is the first time in my life that I've ever taken the time to write a review I felt this was important one person one review if I could write them a negative 10 I would so therefore I give them zero rating because that's as far as you can go no stars. and to think I've spent my entire adult life defending those people so that they could work have picnics enjoy their families walk the streets of America safely and they didn't trust me a person with a great income and has always paid in full for every new vehicle that I have owned two from them with a vehicle how sad that makes me feel as an American Soldier, however we can't and I would never choose the people iprotect I protect them all however I should have made a better choice when I decided to go and a difficult time in my life to purchase a new vehicle. please don't misunderstand if you going to Liberty Ford in your credit is perfect you have a vehicle that's paid off certain that you will drive away with one of their vehicles new or used. should you walk in there in your life or your credit is somewhere other than you intended it to be please don't go in there thinking or believing that they truly have compassion is all about the sale you will be dismissed and ignored so quickly that you won't even have time to process what happened. buyer beware. Mia Creator continue to bless you and touch the hearts and minds of those employed and own and promote Liberty Ford Randallstown Maryland thank you!
Great Experience - Rasool
Got the car we were looking for for cheaper then we expected. Great warranty and sales man Richard made the experience easy and forward. Would recommend
Stay away - 60wner
Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another dealership to fix what they were supposed to . They don't stand behind there work. Did I mention it took almost 3 months to do what they did. But only two weeks to say they will not participate in repairs . avoid this place at all cost.