Overall great experience - isabieber654
Lamont was great! He really helped me get my first car and I couldn't be happier with the service and my jeep. I highly recommend Sheehy. Thank you so much
Arnold Silverman is the Bees Knees! - ScoresMan1950
I never thought I’d own a Ford and I must say, my 2017 Platinum Explorer is incredible. The only thing better than my Explorer is the sales professional, Arnold Silverman, who guided us through the buying process. 5 stars all around for my sales experience, the dealership, and of course the vehicle.
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2013 ford fusion - Dustin2013
This was my first dealership car buying and Andy and Craig made it amazing. Got me into a nice 2013 ford fusion 're. Love the car I would certainly recommend hedgerstown ford to anyone looking for a good reliable vehicle at a good price.
Great experience. - PAFR
Grant was great to work with and so was the Subaru Frederick team. This is the second Subaru I bought from this dealer and would happily do so again. Everyone we came in contact with were top notch! Highly recommend.
Carmen Jones Ford Fusion 2017 experience - Carmenpjones
I had a wonderful experience buying my first car at Lanham Darcars Ford. I worked with such an amazing patient sales women named Samuella Betts. She made my buying experience easy and comfortable. I would highly recommend her to others who are looking to invest in Ford motors.
Awesome Experience - The Drewster
From the 2 sales reps I dealt with, to the finance manager l, and to the young lady selling extras, they did a awesome job and do a very nice job! All departments were very professional and know their job responsibilities. I'm in the business also and when I a professional organization, I make sure I point it out. Very very dedicated in what they do and you can tell they are proud what they do! They deserve some kind of reconition because all you hear now a days are bad reviews and I'm sick and tired of people out there complaining about the simplistic things as they should be complaining about themselves. Well done everyone at Apple Ford! Whohooooo!
Great service, no pressure - Mary
I wanted to by a new Fusion. Everyone I dealt with at the dealership was very knowledgeable and a pleasure to work with. My sales person, Kevinth Nunez, was excellent. I have a sensitive back, and after sitting in several S class Fusions, and taking a test drive, I finally mentioned that I was concerned about the seat. Kevinth simply identified an SE for me to try, and the seat did seem to feel better. I took time sitting in several SEs, and then took a test drive. I decided that the seat was comfortable and I bought the car. Kevinth's concern the whole time was finding the vehicle that was right for me. The rest of the purchase process went very smoothly with no pressure from the manager or the finance office. He also made sure I understood all aspects of the pricing before making my final decision. Everyone should try shopping at Sheehy. - Mary
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
Mark, Joe, and the entire team are amazing! - Shannon Harper
Mark, Joe, and the entire team at Elkton Ford made the buying experience Fabulous! The team is professional and friendly. The entire team is amazing!
Super nice and super smooth - Spriggit5
Met with Gordy and Manager Darren to help find a replacement for our totaled vehicle. They discussed my needs and helped lead me to an Explorer. Dealt with Greg in finance which was a nice low pressure environment and super easy flow. Will gladly do business with this dealership again soon. Thank you for making a tough time easy!!
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Taking care of business - John S.
Scheduled my 2014 F-150 4X4 to have front leveler struts installed. The service advisor I dealt with addressed my need to get back to work and made sure the install was done promptly. Very pleased with his efforts and from what I have seen the mechanic done a nice clean job.
Responsible and great service - nebyou d teklewold
We never came to agreement about the car I was looking to buy but they did everything to earn my trust and business. Nice people and great service!!! I recommend to anyone looking a buy a car.
Good Customer Service - wvhunter50
Sales rep helpful and patient. Once I located my choice of vehicle, Diehl's Ford was advised, and made all the necessary calls and preparation to retrieve it. Location was out of state. My truck was inspected in accordance with MD. State Law. The only reason I did not give 5 stars was there was no oil change prior to pick-up, and not all of the fluids were topped off. Reason givin was to keep my cost down. I thought it may have just been a good gesture to do it anyway. Good for business, at least for my point of view. Thank You!
Wonderful! - Stephanie Cannon
I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable.
Great experience - Lena1020
First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically friendly. They made the car buying stress much easier than we had anticipated. We appreciated their time and patience.
Incompetent! - Lovemyks
Norris Ford reviews
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a month ago
Gene is awesome. He is honest and trustworthy. I wanted to look at a used Ford Focus and Gene told me initially they couldn't find the keys. Next, they found the keys but the car wouldn't start because of a dead battery. Finally, Gene ...More
1 review?·?1 photo
a week ago
Took my car in with 1500 miles on it in for a fluid leak and all they did was top it off with more fluid. I guess it wasn't magical fluid cause this is underneath my car 100 miles later. I'll be going somewhere willing to fix the issue this time. Thanks for nothing!
8 reviews?·?1 photo
2 months ago
Lacked in Customer Service. As I walked in nobody came up to greet me, even while some of the staff was not with a customer. I asked about military discounts and none were offered. I tried to ask about working a deal for the vehicle I was ...More
20 reviews?·?4 photos
a week ago
Not a good place to take your car. Went there for recall they took car apart didn't put something with my ac back now not working right. Also broke my husband favorite sunglasses that I put in glove compartment so nothing would happen to them.
in the last week
Zo and Chris did a great job working with me over a few days to make sure I got the best deal possible and I left feeling confident about my purchase.
in the last week
Took my car there to have the catalytic converter replaced under the factory warranty. They replaced it and called to tell me that the other catalytic converter was bad so they had to order the part. If they knew my car had two then why not order two just in case instead of having me come back another day? They called to let me know that my part was in, meanwhile my car was at Carmax where I bought it because it wasn't running right. Carmax told me that the computer module had to be replaced by a Ford dealership so I asked if they could send it to Norris Ford and have them take care of the converter at the same time. While Norris Ford had my car for 5 weeks they told me "well this may be wrong so we are checking it" and that happened several times. I spoke with David as did Carmax reminding them to replace the converter while they had my car. They finally figured out what was wrong with my car after having it for close to 4 weeks at this point and sent it back to Carmax without replacing the converter then somehow had to order a another converter for my car. When they checked my car again and replaced the converter they figured out that a wiring harness in the intake had melted and that is what was causing the problem from the start.Needless to say I WILL NEVER deal with Norris Ford again because they are very incompetent!
GREAT! - Kesha
I am very thankful for the experience I had at Waldorf Ford. I went in wanting to buy a 2017 Ford Explorer. Even though they tried to really work with me, I realized that Ford Explorer was not my best option at this time. So I went back in and knew that I wanted a Ford Edge and what I wanted to pay and they were very helpful in helping to get to that payment. I also enjoyed working with the sales rep Bill. He was so very friendly and entertaining and he helped to explain everything to me. I am VERY happy with the car I receive and the service I got. I would recommend anyone to go there for a new car and ask for Bill Millman.
Great! - Krissyz
The entire service process was easy and handled with excellent customer service. Communication was superior. I was made aware of every step from drop off to pick up.
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
Bad experience on the dealer - Pantera3
Luis Puesan. I went to Lindsay for of Wheaton on September 8th to buy a 2015 Nissan Murano. I was financing the car by the dealer For $27,000 . They got me waiting there since 10:00 am to 2:00 pm . It was a very long waiting process. When finally was called to the financing department they added extended warranty on the loan without offering or asking me if I wanted to get an extended warranty to my new car. I declined the extended warranty. The men processing mi loan got very upset and told me that he needs to speak to the manager. He went to talk to the managerm and when he returned he shakes my hand and told have a good day . We can't sell You the car if You don't get the extended warranty. I got up and left the dealer very upset. That's ilegal , they can't force the customers to get an extended warranty in order to buy their cars. I will never buy anything from the. Lindsay for dealer again. Thanks fully I went to Browns dealer in Alexandria after I left Lindsay for of Wheaton and bought my new Nissan Murano.
Preston Ford has a culture of bad customer service - DoItRight
The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!
Great Service department - Eric
Mike Firestein the Ford Service Manager is really great. He knows his Fords and explains what you don't or do need during a service session.
Excellent!!! - Billy1234
The service department was outstanding all services perform were excellent, thank you Robert Rawlings for a job well done keep up the good work and thanks for everything, your happy customer.
Two Thumbs Up - Shauna D Walker
I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
purchase of new explorer - sharanw
I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.
Cary in service was phenomenal - flynnde
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Service department needs help - pickupman227
I was 1st in line for a Saturday service, "The works". The scheduled service went on a timely manner but the closing of the work order did not. My truck was sitting outside the service entry for 25 minutes before I was told it was competed.