Leasing two cars - Avril
Marijana was knowledgeable and answered all our questions without being pushy. She made the process easy for myself and my husband as we were leading two cars at the same time.
Worth the drive - Tex
Andy was great to work with! This was our first Ford but not our first time dealing with the King auto group. We are always pleased with the attention we receive!
Earns Customer Loyalty - KoonsFordLoyalist
I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned about the money and those, like Tom and Tim at Koons Ford of Baltimore, who care about the customer and are genuine car guys.
Parts and Service have always treated me well.
This was by no means my first purchase and will by no means be the last.
no pressure buying experience - salesmanDavid Burda123
courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good listener to meet our needs.
Car Purchase - Allison T
John was extremely helpful in the purchase of my car, allowing me to take my time, test drive several models, and take as much time as I needed around the lot to make my decision. The entire experience with him, and his team at Koons was amazing!
What a professional - sosplz01
I just purchased a 2017 Ford Escape from one of the best in the industry. Juan is so professional and educated me on everything I needed to know about the process and my vehicle. Also, I didn't spend my whole day at the dealership. He assessed my needs in a timely manner. Thanks, Juan.
Over and above effort to obtain Ford corrosion warranty - bugzy650
Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape.
Go to Sheehy if you want to order a new 2017 FORD F150 - Susan Reynolds
I highly recommend Michael Chao. He took the time to thoroughly explain and demonstrate the many features on the F150. A few weeks after I ordered my truck I realized that I wanted to add some extras and Michael made that happen. And, when there was an oversight with billing Michael made sure it was fixed in record time. All in all Michael made the buying experience a very pleasant one. Tom (sorry I don't know his last name) was both personable and professional and made the financing much more understandable for a newbie like me. Both Michael and Tom were great to work with. If you plan to order a vehicle, then head for Sheehy Ford Marlow Heights.
Used car purchase - riane kesteven
Great customer service! They go above and beyond to make the customer happy! I am pleased with my purchase. I will definitely recommend Century Ford in Mount Airy.
No pressure & patient! They listen! - Melindajr
We only came to look. First stop and our only stop. Best experience. Matched us to a Ford Escape! The lenders response time had us waiting a little longer then we wanted but Joe explained the situation. What really pleased me was the lack of pressure! They knew I was the decision maker, not my husband and they were kind, patient and professional. Made me feel important! Allowing me to take whatever time I needed, Was ready to leave and visit other dealerships once I had my offer. Joe stepped away to get me copies of the offer when I changed my mind! Ford has always been reliable and I wanted a hometown dealership to be with me the life of my vehicle! A dealership that leads their core values with integrity! Welcome to my family Elkton Ford, we will keep coming back! You Rock!
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!
Ford Explorer Excellent Experience - Path
When I went to Al Packer I knew I was going to buy a new vehicle, I just didn't know what I wanted. Lance Johnson was my salesman and he was both patient and helpful in assisting me in the selection process. After selecting a Ford Explorer Lance was not able to find the exact one I wanted so we did a factory order. From order to delivery, Lance and Packer could not have been easier to deal with.
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Gordy Mueller - Asampson
While looking for a new to me car, Gordy Mueller made the process easy and did everything he could for us to make us happy. I feel he went above and beyond and made us feel confident in this car buying process. I would highly recommend him to anyone in the market for a new car! Plaza Ford has one heck of an employee!
Awesome - ycr3596
My husband and I were on the hunt for a new car.
After dong our research online and threw friends.
We were told to check out Elkton Ford.
We had a great experience with them.
The sales team and staff there were professional,courteous and very knowledgeable.
We left that place feeling great that we made the best decision.
I would strongly recommend them to family and friends.
Love driving my new truck.
Excellent experienced salesperson. - Mary Ann and Greg
Our sales associate, Gene Walsh, was knowledgeable, understanding of our needs, and very easy to work with. He went out of his way to help us with buying our car. We had some special requests about changing out a battery and tires from our trade-in to our other car. He told the service department what we wanted done and it was. He was very patient showing us how everything works in our new car . We will recommend him to anyone we know who is looking for a car. Everyone was very pleasant and helpful from the financial officer Amy to Tony and his crew in the Quick Lane Service Department. This is the second car we have purchased from Bob Davidson and would recommend this dealership to everyone.
Mary Ann and Greg
Fantastic - Kenneth Tinker
Norris Ford went above and beyond to get me the exact car I wanted. This is not my first purchase from Norris, and probably not the last.
Slow slow service - Boredtotears
The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still waiting. They won't give you a lender for an oil change but it takes hours now. Previous visit for a not working indicator and oil change took almost 3 hours and I was very late to work and then found my indicator still didn't work and I had to bring it back. May have to give up on coming here. Who has a half a day for an oil change? If it's going to take so long they should offer a lender
Used Car customer service the worst - #worst customer service
I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads were put on wrong. I never had pads put on and why would I after having the vehicle for so short of time. The service department discovered the issue. So I figured I would talk to the sales people from the use car side were I bought the vehicle. Wrong.....the service manager Jay Wedding was the worst person I had ever had to deal with. After a brief going back and forth about the issue. I asked him for the original inspection for the used vehicle to see if the brakes were legally inspected before I bought the truck. What do you no all of a no one has that paperwork. That made me believe something underhanded was done. I gave him a day to have that paperwork, Next day nothing and on top of that he refused to do anything about the problem I had with the truck. Did not want to talk to me anymore about it. All he said was "I can not help you". WOW after buying a $33,000 dollar vehicle I had to deal with this. The only person that worked with me was the service manager. He worked with me and I really appreciate that guy. No need to say I will NEVER EVER buy another vehicle Ford used car side again. They suck. But I will continue taking my truck for service.
frIendly and honest - Santafe
friendly staff and experience, informed and patient with my needs. The sales worked together to make sure my transaction was quick and smooth, I will recommend friends and family
First Rate Buying Experience - David A Holzworth
Over the last 50 years, I have bought many used and new cars for my own use as well as for friends and family. The most interesting and pleasant of all those transactions took place in April 2017 at Lindsay Ford of Wheaton. I had initially intended to buy a used Ford F250 Diesel to replace a 2008 Explorer Sport Trac as my "dog and mulch truck." My first contact from Lindsay came within a few minutes of an e-mail inquiry from a new sales associate, Bianca Rodriguez, who provided helpful information on the trucks in the Lindsay inventory. Before I responded, I spent some additional time doing online research from which I concluded that a new F150 would better match my needs. Within a few minutes, once again, Ms. Rodriguez provided me with very helpful information on current Ford rebates, new trucks in inventory (2016 and 2017). I could not help but be impressed with the turnaround time on my requests, so my wife and I headed out to the dealership. There we found Ms. Rodriguez just as helpful and focused in person on matching our requirements as she had been over the phone and the internet. Over the years I can remember only one other occasion when there was even a woman salesperson in a dealership. I had to ask why she had such an interest and how she had become so proficient in helping her customers. Apparently, much like Marisa Tomei's character (Mona Lisa Vito) in My Cousin Vinny, she comes from a family very interested in cars. Her little brother even researches new models and then quizzes her. Finally, our very good experience with Lindsay continued when we were handed off to the finance people and other personnel getting the truck ready for delivery. So, if you also want to have a very good experience shopping for a used or new car, I recommend that you start with Bianca Rodriguez, and then let her be your guide through the process.
Great Experience! - Annie
Kelvin was great to work with and we had a great experience buying a Ford F-150. Appreciated how he went over all the details and the Autocheck with us.
Cant trust this dealer when buying a new vehicle - Stewart Masterson
I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change.
Wonderful people - Brian K
We had a wonderful experience purchasing my new vehicle from Len Stoler Ford. I have purchased Dodge trucks for the past 28 years and after a less than ideal experience at the Dodge dealership across the street we stopped at Len Stoler Ford and boy are we happy we did. My salesman Rick and the General Manager, Ben Messier were amazing. They displayed great team work that put the customer first. We got the Truck we wanted and a deal better then we hoped for.
Big props to the entire team at Len Stoler Ford.
Brian & Mary
Terrible - Justme00
This is a terrible establishment and constantly wasting people's time and energy. I purchased a vehicle and it took a lot into getting my paperwork and resolving what is owed to me.
The absolute WORST CUSTOMER SERVICE I have ever seen! - Car guy 2000
It took over three-weeks to try and buy a new-car from them. They didn't want to honor their online advertised price on a new vehicle I wanted to buy, but I had to threaten to sue if they didn't. Sometimes it took days to even get a call back from them. I honestly don't even understand how they are still in business! Very, Very Poor customer service. I am taking this to the BBB and every where I can get the word out about the horrible custoner-service they have!
Grand Slam at Koon's Ford - Michael Ernst
I have been working with Jody and Koons Ford service since 2009 with quick honest results, but today was my first time dealing with sales and to my delight they were equal to their service department. Dez was simply the best. To start with, his knowledge of Ford products was second to none. He knew everything there was to know about the Escape. He constantly made us feel comfortable in a genuine way, even during the uncomfortable steps of financing. Speaking of finance, Andres, the financial manager, also bent over backwards to make us feel valued and important. Back to Dez, he stuck with us through the entire process, clearly understanding the magnitude of this investment to my family. All I can say is that the folks at Koons Ford truly treat you like family. I am proud to call all of them my friends and will be returning for years to come.
They suck - nana135
Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer.
purchase of new explorer - sharanw
I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.