DCH Paramus Honda

Hamad Deeb was very helpful and he made me feel at home. Mr. Deeb went above and beyond with his customer service. I came away very pleased with the whole experience. Mr. Deeb went above and beyond with his customer service. I came away very pleased with the whole experience. More

Fantastic people to work with very understanding to our needs and very helpful in very professional needs and very helpful in very professional More

Alex was patient and so helpful in getting my grandmother a new car. Alex is an honest salesperson. a new car. Alex is an honest salesperson. More

My rep Alex was very helpful and informative. We are repeat customers and have owned Hondas and leased them for years We are repeat customers and have owned Hondas and leased them for years More

Happy confident and so many many words to say what comfortable you feel making deal business with them comfortable you feel making deal business with them More

They had the car in stock . . very quick and easy process on the purchase .. Omari (salesperson) was great and got us out in no time with our new purchase . very quick and easy process on the purchase .. Omari (salesperson) was great and got us out in no time with our new purchase More

Recently came in looking for a new 2023 Pilot. Salesman Manny helped me obtain one. The service he provided was excellent. The financial advisor was friendly and answered all the questions I had. Salesman Manny helped me obtain one. The service he provided was excellent. The financial advisor was friendly and answered all the questions I had. He was also thorough with explaining optional services that I could add to my vehicle. More

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

great customer service was eager to accommodate my needs And currently referring a potential client to DCH ! And currently referring a potential client to DCH ! More

Contacted the internet on used vehicle Got back to me once Made an offer Never responded after several attempts Poor service Will let others know Terrible Guess they sell lots Don’t care once Made an offer Never responded after several attempts Poor service Will let others know Terrible Guess they sell lots Don’t care More