DCH Wappingers Falls Toyota - Service Center

Your service department has always been able to meet my vehicle needs. Pricing as well! vehicle needs. Pricing as well! More

The dealership was welcoming and a really friendly atmosphere. The wait wasn’t too long and everything was done professionally.. atmosphere. The wait wasn’t too long and everything was done professionally.. More

Fast and reliable. Reasonable and knowledgeable. The customer’s service was great and very attentive. Reasonable and knowledgeable. The customer’s service was great and very attentive. More

Staff was friendly, helpful and efficient. Shop was clean. Quick service with video showing inspection of the brakes. Shop was clean. Quick service with video showing inspection of the brakes. More

Excellent service There is no reason I should have to write 15 words to express that I received “Excellent Service! write 15 words to express that I received “Excellent Service! More

dch is a dealership with professional sales people and friendly knowledgeable service staff. the atmosphere is also pleasant. friendly knowledgeable service staff. the atmosphere is also pleasant. More

Service was performed in a timely manner and with professionalism. I like the waiting room which include work areas with desk,WiFi connection and play room for kids. This is really convenient for cus professionalism. I like the waiting room which include work areas with desk,WiFi connection and play room for kids. This is really convenient for customers on the go and those will little ones. More

Cannot repair my car. Multi media system keeps going blank. Screen goes from white to blue to black. Problem since car was new. Multi media system keeps going blank. Screen goes from white to blue to black. Problem since car was new. More

Went to DCH b/c I had a flat on my Supra and was informed that I have my tire warrantied from having a nitrofill warranty. Upon drop off, a few hours later I received a call saying my tires with 10,000 miles that I have my tire warrantied from having a nitrofill warranty. Upon drop off, a few hours later I received a call saying my tires with 10,000 miles don't have enough tread left to qualify (you need minimum 3/32 to qualify as you can see my lowest point is 4/32 tread life). I brought my own tires in and everything, with no knowledge I even had a warranty so this has nothing to do with money it's a principle thing. I am confused why I'm told I have a warranty and then when I drop them off I get lied to about the tread life to deny my coverage. When I spoke with the manager, she just tried to dismantle my argument. For instance she said my tires are "low profile tires which makes the tread wear faster" a low profile tires is a smaller sidewall, nothing to do with tread depth and life. So for a service manager to even say that is ASTONISHING. Completely unprofessional!! More

Excellent service, quality personnel and very friendly atmosphere! Laura Fusaro was very helpful and kept me up to date on my service progress!! atmosphere! Laura Fusaro was very helpful and kept me up to date on my service progress!! More