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Klaben Ford Lincoln

Kent, OH

5.0
14,778 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,778 reviews

August 10, 2024

Excellent services and very helpful Bobby. He is knowledgeable and very polite. I prefer to get a best talk with Bobby More

by Macwan1665
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby McQuillen
Aug 10, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time out of your day to provide us with your honest feedback. It means a lot to us and helps us in knowing how we are doing as a team in making each customer experience a positive one. We reflect on your insight to then use internally for coaching, counselling, and celebrating as we continue working hard to improve the level of service we deliver to our customers. After reading your comments, it was clear that Bobby did a great job, however we left you feeling we could have done more. Based on your review marks, we failed to deliver a transparent and timely sales process. I want to apologize for failing to do so. No excuses. Might I have a couple more minutes of your time to gain additional insight and personally apologize? My intention, as stated previously, is to learn from our mistakes and coach the team going forwards so that we may provide all future customers with a perfect 5-star experience. My direct contact information is below. Thank you again for your feedback and I look forward to speaking with you soon. David Klaben – 330-673-3139 ext. 309 – dklaben@klaben.com

August 10, 2024

This is my Third purchase from Bo and Klaben. I am always pleased with the process and the interactions with the staff. That I'd why I will be back for Bo and Klaben! More

by wjmelody0728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob DeJean
August 09, 2024

This dealership has the best customer service! We only buy our vehicles from the Klaben Auto Stores! Gary, Tracy, Rich...all great people and their service department is outstanding. More

by Jeff Kinzbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy
August 07, 2024

Kim represents the best of what Kent Ford has to offer. She’s professional, informative and transparent. Tim Sterling is her counterpart in the Sales Department. He’s THE guy to work with. More

by DL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Communication and quality very satisfied with the estimate and finished product called with updates in a timely manner More

by bill@sableasphalt.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Not only is this an honest dealership, but they go above and beyond to make there Customers happy More

by dale622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

They went above and beyond to make it right. I did not expect them to do what they did. In this dog eat dog world we now live in I did not think businesses cared anymore or stood behind their na More

by Tammytin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Anthony Thurman, Aaron Heinlein and Shelby Wiley all helped me with my recent truck repairs. Anthony sent me an excellent e-mail with an outline of the repairs needed. Aaron kindly explained some of t More

by rosablanchefleur
Recommend Dealer
Yes
Employees Worked With
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
August 06, 2024

Joe is honest, professional, knowledgeable and friendly. Helpful, too. Can't ask for more than that. More

by rspring2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Great experience at Klaben! Good job Gary! great from start to finish! Last year we purchased from Nick Mayer Lincoln in Mayfield and it was a nightmare! More

by innovativecc13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gerridino
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